What is our primary use case?
I use the solution in my company since it allows you to log into multiple applications and systems. Every time in our company, we don't have to provide a password to be able to login to Microsoft-based applications, apart from the unknown or non-Microsoft applications. You can always use the tool to authenticate your users. Users do not have to remember multiple passwords, but they need to remember the product's password, which allows them to log in to various systems.
What is most valuable?
The most valuable features of the solution are its ease of use and its robustness.
What needs improvement?
The product already offers an extensive reach to its users, so I have not come across a case where I felt that something was missing from the product.
The shortcomings in the stability need improvement.
For how long have I used the solution?
I have experience with the product.
What do I think about the stability of the solution?
It is a very stable solution. Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
In the Middle East region, there are around 1,500 users of the product.
How are customer service and support?
The solution's technical support was good.
How was the initial setup?
The product's initial setup phase was easy because there are documented guidelines available, which include the steps to be followed.
The deployment was not done locally since my company has group systems.
What was our ROI?
The return on investment from the use of the solution experienced by my company is in terms of the ease of use the tool provides and the security of our applications.
What's my experience with pricing, setup cost, and licensing?
Users need to pay either annually or on a multi-year basis towards the licensing costs of the product.
What other advice do I have?
The product improves our organization's daily healthcare tasks since the use of the tool reduces a lot of support calls, and its users remember many passports that keep on changing. Writing down the passwords somewhere would compromise the security of the system.
In our company, the product streamlines access to critical applications and makes it more secure. The management of the system becomes easy with the product. With the product, you can also decide on the strength of the policy you need for your environment. It also helps in the area of authentication credentials. With the product in place, users need to remember fewer passwords, which makes an organization's environment much more secure.
The product has improved productivity in the sense that users are now able to manage the tool on their own without having to wait for IT support. IT teams also have to handle fewer support calls and can focus on more value addition in other areas.
I recommend the product to others who plan to use it. I suggest that it is always better to use the product's SSO capabilities since it provides security. With SSO capabilities, if you can use multi-factor authentication, you can add a second layer of security to make your system safer and free from attacks.
The product's integration capabilities with existing healthcare infrastructure are good.
The secure access provided by the product has helped all the applications in our company where security is required.
I rate the tool a nine out of ten.