What is our primary use case?
We primarily use the solution for databases, including Oracle, SQL, PostgreSQL, and VMware.
We're moving some data warehouses over as well as our main financial system.
What is most valuable?
The NVMe flash cache is the most useful feature. It lowers transactional speed even more.
We have found the ease of use to be excellent. Everybody's got expertise in it.
AFF helped reduce our operational latency. Since we started using it, we've improved by 20%.
AFF has helped us optimize our costs. We partnered with StorageGRID on that, and so we tier our data with StorageGRID and use AFF for the hot data, and then we tier it off to StorageGRID, which is really helping with that.
What needs improvement?
I do not have any notes for areas of improvement.
There's a lag with StorageGRID. It's off of this tier-three disc. After a few days, we sluff it off to StorageGRID, and then if all of a sudden, they need to restore that data, it takes a while to spin it back up and write it back to that. What would be great is if they could actually make StorageGRID so that it's pretty fast and has a fast recall. That being said, that's a recovery issue.
In the past, NetApp designed it so that you have a 70% threshold. You would never fill up past 70% since you need to have that room available. Whereas with Pure, I can fill it up to 110% of what they listed and it's still going at full speed. NetApp can't do that. They need to build in more capacity to ensure users don't lose 30% of a buffer off the top.
For how long have I used the solution?
I've been using the solution for six years.
What do I think about the stability of the solution?
The stability is fantastic. They're really coming as close to a high availability system as you can get.
In the past, with the controller failover, you'd have to rely on the other controller. It was a little bit hit or miss. AFF has really stepped it up to where I'm not lagging on performance when it fails over if it's an upgrade, update, or something like that. I don't have to worry as much about controller failure anymore.
What do I think about the scalability of the solution?
Scalability is great. It's just expensive. That's why we would go with StorageGRID. Due to supply chain issues, I already know that these flash drives are so expensive. We're paying through the roof for those drives even on a discount. Therefore, while scalability's great, we can't really afford it. I can't go and buy a $4 million system.
How are customer service and support?
Technical support is pretty good. It is hit or miss. For the most part, it's good.
The main complaints I get from the engineers are that they'll just say, "it's a future release, and that future release is just too far down the road, and we need to get that done right away." Whereas we see a pain point now, and we would like to see them fix our problems right now. That said, we understand we're not the biggest customer on planet earth.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before AFF, we used Hitachi. We switched to simplify from the fiber channel over to NAS. We were looking to simplify and make the network the cost point instead of having fibre channel expertise and network expertise.
How was the initial setup?
I was not involved in the initial setup of the solution.
What was our ROI?
We've probably optimized our costs by 70%.
We have seen ROI in terms of less latency on applications and users being able to get more done more quickly. The experience is really good with StorageGRID unless you're doing restores, and then they've got to restore that data. That's the only thing that's lagging. That said, the return on investment has been great since the DBAs and the other customers get more done and get more cycles accomplished with that enhanced IOP performance.
What's my experience with pricing, setup cost, and licensing?
The pricing is palatable; we can swallow it. We're a longtime customer and we view our relationship as a partnership, not just a one-time deal. They have taken good care of us.
Which other solutions did I evaluate?
We looked at Dell, Pure, and EMC, among other options.
I like Pure. Pure has very low-cost copies of point-in-time databases that they can spin up immediately, and the developers, the database administrators, can have that hanging off the same disc at a low cost. It's just built off of the existing data, and I haven't seen NetApp come up with anything like that yet.
The Snapshotting, SnapMirror, SnapVault technologies, and just having all of those technologies, are really nice so that we can get a copy, SnapMirror, for example, in the data center, and we can have that spun up really quick. That's NetApp's technology and that's the advantage there.
What other advice do I have?
I have not used BlueX, their cloud management aspect.
We haven't seen any ransomware attacks. Security's pretty closed off. They're not going to tell us if something happens, so it's hard to gain visibility. We'll just know that we've got to do a restore or something. That said, we haven't lost anything.
We do not use any other NetApp cloud services. We just use StorageGRID and the AFF right now. FSX looks intriguing. We'd be willing to test it in the future.
I'd rate the solution nine out of ten. It's a good product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.