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Mangalam Amriish - PeerSpot reviewer
Senior IT Consultant at Techwave.
Consultant
Nov 24, 2023
Helps reduce our operational latency, optimizes our costs, and reduces support issues
Pros and Cons
  • "The most valuable aspect of NetApp AFF is the money it saves our organization."
  • "The support documentation has room for improvement."

What is our primary use case?

We utilize NetApp AFF to deliver data to our users per our server and application requirements. My primary responsibilities lie within the data center, where I configure and manage user access.

The challenges we faced before implementing NetApp AFF were connection connectivity in our network, installations with current software, and upgrades.

How has it helped my organization?

NetApp AFF simplifies our infrastructure while maintaining high performance. However, some applications require high I/O and performance, so we primarily use NetApp AFF for our critical business applications. For less demanding applications, we employ alternative cost-effective solutions.

The simplified infrastructure offered by NetApp AFF has been beneficial. Previously, we were using a different product that caused performance issues, particularly in terms of disk resources. Since switching to NetApp, we have experienced significant improvements.

NetApp AFF has helped reduce support issues. Our performance is now stable, using fewer resources, and there is no longer a queue of users waiting to log in. NetApp AFF has made a big difference.

It also reduced our operational latency by almost 40 percent with fewer issues and less downtime.

NetApp AFF has helped optimize our costs. It was a 15 to 20 percent difference from what we see now.

What is most valuable?

The most valuable aspect of NetApp AFF is the money it saves our organization.

What needs improvement?

The support documentation has room for improvement.

I believe offering a SaaS-based option for NetApp AFF would be a valuable addition, as cloud adoption continues to accelerate.

Buyer's Guide
NetApp AFF
October 2026
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,929 professionals have used our research since 2012.

For how long have I used the solution?

I have been using NetApp AFF for almost four years.

What do I think about the stability of the solution?

Up to now the stability of NetApp AFF has been perfect.

What do I think about the scalability of the solution?

It is easy to scale NetApp AFF.

How are customer service and support?

We have instant support which is good. 

Which solution did I use previously and why did I switch?

We migrated from Dell to NetApp AFF because of its better performance with our business-critical applications.

How was the initial setup?

The initial setup is straightforward. We connect to the external screen and enter the basic admin information before we can start the deployment.

What was our ROI?

Adopting NetApp AFF has yielded a significant return on investment. It boasts a comprehensive suite of features that surpass those of other storage box solutions. These features include data protection, multi-sharing storage, regular snapshot retention, SSDs, and customized flash-based storage.

Which other solutions did I evaluate?

Before choosing NetApp AFF our architect evaluated many options including Dell.

What other advice do I have?

I would rate NetApp AFF nine out of ten.

NetApp AFF is the best flash storage solution and I fully recommend it. 

Disclosure: My company has a business relationship with this vendor other than being a customer. MSP
PeerSpot user
Alistair Kennedy - PeerSpot reviewer
Lifecycle and Data Insights Manager at Computer Concepts Limited
Real User
Nov 15, 2023
Offers the right balance between price and performance
Pros and Cons
  • "The most valuable feature of AFF is that it offers better visibility and control over performance, ensuring it meets customer needs effectively."
  • "One minor improvement could be making scale-up solutions with AFF more cost-effective compared to scale-out options."

How has it helped my organization?

AFF has simplified our infrastructure and delivered high performance for crucial business applications. Our move to c-series, with C800 units, consolidates infrastructure, aligns with sustainability goals, and lowers costs. This has allowed us to operate with a smaller team and streamline our IT operations, bringing significant benefits. 

AFS has also reduced support issues related to performance tuning and troubleshooting. 

Additionally, AFF has optimized our costs, and it is the reason we are using this platform today. It has minimized our footprint, lowered power consumption, and reduced upfront costs and it has reduced operational latency to some extent.

What is most valuable?

The most valuable feature of AFF is that it offers better visibility and control over performance, ensuring it meets customer needs effectively.

What needs improvement?

One minor improvement could be making scale-up solutions with AFF more cost-effective compared to scale-out options.

For how long have I used the solution?

We have been using NetApp AFF for quite some time.

What do I think about the stability of the solution?

AFF's stability is excellent, and I can't remember any major issues. It is also scalable, particularly when we expand our clusters, making it a smooth and seamless experience for our customers.

How are customer service and support?

NetApp's support has been great. We have found value in their SAN services, which provide embedded support. Their teams are knowledgeable and responsive, offering a high-quality support experience that stands out among our partners. I would rate the support as a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We switched to AFF from a previous vendor to get the best all-flash solution that met our price-performance needs.

What was our ROI?

AFF has helped us achieve our margin targets and deliver on our business goals. It has definitely provided a return on investment.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing can be tricky. It is often a delicate balance between value and cost. However, I think NetApp is moving in the right direction, offering better value for the money.

Which other solutions did I evaluate?

We implemented AFF to find the right balance between price and performance. We compared it with other options in the market, and AFF emerged as the best choice for our needs. What set AFF apart were its reliability and strong data protection features. Our VDI solution provided multi-site configuration support, which is crucial for replication and failover. In comparison, other options relied more on software and hypervisor layers to achieve what we needed. AFF met our platform requirements, and in a competitive market, it offered the best value for our customers. That is why our partnership with NetApp was the right choice for us.

What other advice do I have?

Overall, I would rate NetApp AFF as an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
NetApp AFF
October 2026
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,929 professionals have used our research since 2012.
reviewer1232973 - PeerSpot reviewer
Solution Architect at a tech services company with 51-200 employees
Real User
Nov 13, 2023
It's still the best solution for SAP or other databases
Pros and Cons
  • "I'm from Germany, so we have lots of metro clusters. The ability to have two sides that are redundant across hundreds or thousands of kilometers is critical for our customers. We have several hundred customers with metro cluster systems, so that is one of the best features."
  • "Sometimes, NetApp support could be better. When the customers escalate, it can feel like everything's starting from scratch. These are rare cases. I'm not directly involved in support, but that's what I hear when something doesn't work."

What is our primary use case?

Our IT department has two AFF clusters, but we also install them for our customers. We deploy them for tier-one use cases, like virtual machines, databases, and anything that needs fast, hot data. 

We've recently started using NetApp's cloud solutions, but our German customers are still reluctant because of the security, data management, GDPR, etc. Now, we have our cloud that we can sell to customers with Meta products. Cloud backup and cloud tiering are the two primary ones, but we also sell Cloud Insights to some customers.  Customers need backup services, but they often lack a separate data center where they can store their backups. The cloud is the most natural way to store the backup.

How has it helped my organization?

Our customers have latency issues or requirements for very low-latency applications. This is the problem they are addressing with AFF because it's the fastest system they can get. It's still the best solution for SAP or other databases.

We have checked other flash systems from different vendors, and the AFF is still the best because of the multi-protocol support, for example. Others only do block or file services in a very basic way. AFF does everything in one box. Now, with type 1, you don't even need to license the specific features. You can start with block storage and move to file later or the other way around. That's a plus for all customers.

What is most valuable?

I'm from Germany, so we have lots of metro clusters. The ability to have two sides that are redundant across hundreds or thousands of kilometers is critical for our customers. We have several hundred customers with metro cluster systems, so that is one of the best features.

Our customers need reliability for the data. They don't want the data to go down if something happens to the data center. They need synchronous replication to another location, and the metro cluster is the only solution that works in these scenarios involving distances of 100 or 200 kilometers. 

What needs improvement?

Feature-wise, AFF is already a top-tier system. I think that sometimes, the price is an issue for some customers. It isn't so much of a problem now that there is the C Series and the ASA, both of which are a little better price-wise. That's not much of an issue anymore. In the past, that was a concern because not everyone needed a high-performance system for every workload. Some customers only required that level of performance for a small segment of their workloads, but they still needed to buy a bigger system. We can address that issue with the C Series. 

For how long have I used the solution?

We have used NetApp AFF since it came out. My company has been a NetApp partner since 2004, and we were using the FAS systems before, but we started selling AFF to our customers as soon as it was introduced. 

What do I think about the stability of the solution?

NetApp AFF is rock-solid. The stability and performance are top-notch. It's hard to recall a broken NetApp. In 20 years, we've installed more than a thousand base systems, and we've never had user data corruption.

What do I think about the scalability of the solution?

The scalability is good because it can scale out a cluster of up to 24 nodes. Usually, our customers only have a two-node cluster, so scalability is not so much of an issue with us.

How are customer service and support?

I rate NetApp support seven out of 10. It depends on who you get. You can get unlucky. We usually do the first-level support ourselves because we are a partner. Sometimes, NetApp support could be better. When the customers escalate, it can feel like everything's starting from scratch. These are rare cases. I'm not directly involved in support, but that's what I hear when something doesn't work. 

How would you rate customer service and support?

Neutral

How was the initial setup?

We've been installing fast-flash systems for 20 years, so I'm highly experienced with them. The complexity of the deployment depends on the customer's environment. Some storage systems from other competitors might be easier for the customers, but we are a service provider, so we do the installation and train the engineers. From the end customer's perspective, it doesn't matter if the system is easy or not because they don't need to install the system. 

We do the training, installation, and heavy lifting. The system is a bit more complicated to install compared to other competitors. We can offset this because we are highly trained and have all the experience required.

What was our ROI?

I'm not familiar with the financial and operational details. I'm more of a technical guy. However, our customers wouldn't buy these products if they didn't see a reduction in TCO.

What other advice do I have?

I rate NetApp AFF nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
System Architect at a real estate/law firm with 1,001-5,000 employees
Real User
Oct 6, 2024
Enables us to provide more and faster connections for our users and simplifies future hardware replacement
Pros and Cons
  • "NetApp solutions are easy to maintain and upgrade."

    What is most valuable?

    NetApp solutions are easy to maintain and upgrade. 

    For how long have I used the solution?

    NetApp allows us to provide more and faster connections for our users and simplifies future hardware replacement. That's why we purchased NetApp. 

    Innovation is probably the most critical factor. We wanted the ability to refresh hardware. Our biggest pain point was running out of space on our current NAS. It was approaching the end of its life, so we needed to find a new solution to replace our existing hardware. 

    Our future expansion into NetApp will probably be going from HCI back to just SAN solutions. Data storage solutions and cybersecurity are our investment priorities. 

    Which other solutions did I evaluate?

    We looked at Dell's PowerScale and Pure Storage's FlashBlade. The decision came down to the cost relative to the number of connections we could have and the amount of storage we could get. The NetApp solution was all-flash, so it was also faster in most cases. One solution was spinning disk, and it just got thrown out. 

    What other advice do I have?

    I rate NetApp solutions nine out of 10. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2560404 - PeerSpot reviewer
    Sr. Systems ADMINISTRATOR at a government with 11-50 employees
    Real User
    Oct 6, 2024
    Ensures everything is secure, in a single location, and easy to maneuver and manipulate when needed
    Pros and Cons
    • "The storage solutions that we use allow us a lot more peace of mind."
    • "They could help with knowledge transfer. I'm working on sitting down and getting familiar with the different storage solutions and technologies that are already available and just need to keep myself abreast of what's coming up."

    What is our primary use case?

    We're using NetApp to make sure everything is secure, in a single location, and easy to maneuver and manipulate when the time comes for it.

    How has it helped my organization?

    The storage solutions that we use allow us a lot more peace of mind.

    What is most valuable?

    We've had situations where our HVAC unit became unreliable, and we've had a number of occasions where we've had to shut down our services in order to preserve what data we did have. This solution has allowed us to maintain our data securely and safely, and we don't have to worry about it. We simply brought the service back up, and then all of our data was still there and intact. Our customers appreciated that.

    The solution helped streamline our internal operations. It's pretty much allowed us to focus on larger tasks on hand versus constantly wondering how our storage is going to be. For example, we never worry: "Are we going to run out of it?" or "Are there any configurations that we have to consistently change?" Being able to focus on much larger tasks on hand and not have to consistently worry about our storage solutions has been a big plus. It's also allowed us to streamline things and put our focus where we really need to put it.

    What needs improvement?

    In terms of improvement, they could help with knowledge transfer. I'm working on sitting down and getting familiar with the different storage solutions and technologies that are already available and just need to keep myself abreast of what's coming up. 

    What do I think about the scalability of the solution?

    One of our chief priorities is expanding our storage to the cloud. That's one of the biggest aspects that the client is working towards—putting a lot in the cloud instead of having an on-prem setup. It will be more agile, if you will, and allow our customers to effectively do their jobs with little to no interruption.

    How are customer service and support?

    We haven't had any real challenges with it. Everything's been pretty smooth and straightforward. Of course, if we've had any issues, we can easily get on the phone with our reps, and they'll give us an answer nearly the same day or within 24 hours of us asking. They're really responsive. We've had very few issues, if at all.

    Which solution did I use previously and why did I switch?

    When I came on board with my company, we were all already pretty waist-deep with this particular product. This solution is the only one we've used before, and we'll probably continue to use it in the foreseeable future. 

    What other advice do I have?

    Future investments will be prioritized around AI. AI is one of the big aspects that we're working on. That, of course, eats up a lot of storage and, of course, working on shifting to the cloud instead of just on-prem. That's one of the aspects that we're chiefly working towards and making headway on. So it's a matter of just getting to the finish line. 

    Our priority for our client is to be able to provide that service quickly, effectively, and on budget. Having our customers able to go forth and do whatever they need to do with little to no interruption or hiccups along the way is important. 

    I'd rate the solution nine out of ten. I haven't really gotten too deep into it. I've gotten deep enough to know that I trust this trust this material. I'm pretty sure if I've had a lot more experience, it'll be a ten, sure enough. It is definitely a very solid system. I would recommend NetApp to anyone.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    SaneeshC - PeerSpot reviewer
    Sr. engineer at Sify Technologies
    Real User
    Top 5
    Dec 11, 2023
    Low latency, ease of migration, and excellent support
    Pros and Cons
    • "Most of our business-critical systems are provisioned from the NetApp AFF system. Compared to others, we have a minimal latency. Configuring the DR for high availability or migrating the volumes from one box to another is pretty easy with NetApp AFF."
    • "Migrating from a public cloud to on-prem or on-prem to a cloud can be a bit complicated. They have their own solution, but it should be easy to use."

    What is our primary use case?

    We are using it for configuring NAS as well as the SAN environment.

    How has it helped my organization?

    Most of our business-critical systems are provisioned from the NetApp AFF system. Compared to others, we have a minimal latency. Configuring the DR for high availability or migrating the volumes from one box to another is pretty easy with NetApp AFF.

    One of the features that I like in NetApp is cluster configuration where multiple systems can be configured in a single cluster. Its advantage is that we can easily migrate the workload from one system to another without any downtime. With zero downtime, we can migrate the systems. That is one of the advantages of NetApp AFF.

    NetApp AFF reduces operational latency depending on the systems, the SAN infrastructure, and the server. It is a maximum of one or two milliseconds, and some of the systems do work in 0.5 milliseconds latency.

    For performance tuning, there is a tool called Unified Manager as well as the Active IQ system. The initial troubleshooting is very easy. From the administrator front directly, we can log in to Active IQ. It analyzes the logs in the system and suggests what needs to be improved. From a performance point of view, there is a tool called Unified Manager that shows us a clear picture of the historical volume latency. These tools help us to manage the system very easily, but if there is still something that we are not able to figure out through these tools, then we reach out to the support team.

    What is most valuable?

    We have snapshots, and we have even configured storage-based replication with this product. The majority of our virtual workloads are provisioned from this product as well. Our workload VMs are provisioned in this storage.

    For replication and snapshots, it is more user-friendly and easy to use as compared to some of the other OEM products, such as HPE 3PAR and Dell Unity. 

    What needs improvement?

    Migrating from a public cloud to on-prem or on-prem to a cloud can be a bit complicated. They have their own solution, but it should be easy to use.

    For how long have I used the solution?

    We have been using NetApp AFF for the last three to four years.

    What do I think about the stability of the solution?

    The product is very stable. The hardware is very stable. The operating system is also very stable.

    What do I think about the scalability of the solution?

    It is scalable.

    How are customer service and support?

    I do not face any challenges with NetApp. The support team or everything else is good. If we face any kind of breakdown or any challenge, we can easily reach out to the NetApp backend team. That is one of the advantages of NetApp. I would rate their support a ten out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We have worked with the Dell Unity and VNX products. We migrated from Dell to NetApp because of the advantage of configuring the unified storage, such as NAS and SAN, in a single box.

    Apart from that, the end customer preferred to configure DR, and NetApp has its own solution with this device. The end customer also wanted the snapshot feature, and NetApp has its own feature.

    In addition, every four or five years, when the system gets old, we need to migrate the workloads to a new system. NetApp has an advantage there because we can purchase a new system and configure it in the same existing cluster. Once it is configured in the existing cluster, from the back or from storage to storage, we can do the migration without any downtime. That is one of the advantages of NetApp.

    We have not worked with other NetApp solutions much. We only tested ONTAP and the AWS or the Google Platform Service with NetApp, but we are not using it in our production environment.

    How was the initial setup?

    It is easy to deploy and use. It takes three to five hours. One person is enough for it.

    What about the implementation team?

    The installation or the initial setup is done by OEM or NetApp engineers. After the initial setup is done, our internal team takes care of the other activities. After the management connectivity and physical parts are established in the backend, our in-house engineer takes care of it.

    What other advice do I have?

    If you have a virtual environment with the SAN and NAS workloads, NetApp is very suitable. Apart from that, if you are looking for a DR solution, it is very easy to configure DR in NetApp. NetApp also has its own object storage, so object storage is also available in the existing platform and existing versions. If you are using any in-house S3 type of solution, that is available in this.

    Overall, I would rate NetApp AFF a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer2304759 - PeerSpot reviewer
    Manager, Data Center Services at a healthcare company with 1,001-5,000 employees
    Real User
    Nov 15, 2023
    Offers outstanding performance and simplified management
    Pros and Cons
    • "Its top-tier performance ranks as the most valuable aspect."
    • "Offering the ability to actively write data on a single volume spanning multiple clusters is significant."

    What is our primary use case?

    Our main use revolves around database management, specifically for Oracle and SQL databases, including large databases, and for handling unstructured file data within our organization.

    How has it helped my organization?

    We've been addressing our evolving needs, and it was a logical progression as our systems demanded greater resources and improved performance, so it became the go-to solution for meeting those requirements. The simplified infrastructure allows our storage team to allocate their efforts to other important tasks. They can focus on aspects like backup, automation, and proactive administrative duties, rather than constantly dealing with performance problems or troubleshooting issues.

    What is most valuable?

    Its top-tier performance ranks as the most valuable aspect. 

    Secondly, the reduced frequency of drive failures leads to less time and resources spent on maintenance and replacements. I am highly satisfied with its exceptional, consistent performance, ensuring that applications run smoothly and reliably. It has proven to be highly effective, with the added benefit of utilizing a range of additional features, whether we're dealing with flash or lower-end disk storage solutions. 

    It has greatly contributed to efficiency and improved performance in our operations, indirectly impacting cost management.

    What needs improvement?

    Offering the ability to actively write data on a single volume spanning multiple clusters is significant.

    For how long have I used the solution?

    I have been using it for approximately four years. 

    What do I think about the stability of the solution?

    The stability is quite remarkable. Occasionally, there may be a component failure, but it's typically a non-issue due to the redundancy and built-in safeguards in place.

    What do I think about the scalability of the solution?

    Scalability is commendable. You can easily expand the system by adding nodes or disks, and we've done this several times with successful results.

    How are customer service and support?

    It stands out as one of the few vendors that provide a pretty good level of customer service. I would rate it eight out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Before adopting NetApp, we relied on Direct-Attached Storage solutions.

    What was our ROI?

    In terms of ROI, it meets our expectations and fulfills the intended purpose for which we acquired it.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is competitive when we compare it to other products.

    Which other solutions did I evaluate?

    We considered a few different competitors. However, what set NetApp apart was the fact that it offered a single array capable of handling both block and file storage.

    What other advice do I have?

    When considering and evaluating NetApp, one of the key advantages to take into account is the unified single OS. You don't have to purchase different products and then struggle to make them work seamlessly together. Overall, I would rate it eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2304801 - PeerSpot reviewer
    Sr. Systems Engineer at a insurance company with 5,001-10,000 employees
    Real User
    Nov 13, 2023
    Significantly reduces latency, optimizes data management, and provides cost savings for businesses
    Pros and Cons
    • "Efficient and easily scalable all-flash storage solution, significantly reducing latency, optimizing data management, and providing cost savings for businesses"
    • "A graphical user interface displaying efficiency metrics, such as compression and deduplication rates, would be a great addition."

    What is our primary use case?

    I use it primarily as a database storage solution, supporting various applications such as Oracle, VMware, and NFS SAN. It serves as a versatile storage platform for multiple use cases.

    How has it helped my organization?

    NetApp AFF has been highly beneficial for our organization as it caters to the growing demands of applications that require faster performance. 

    Flash storage significantly enhances the administrator's role and contributes to lower latency, with some applications now running at sub-millisecond speeds, reducing overnight support calls. 

    Compared to our previous setup with SATA and SAS, the transition to all-flash storage has been remarkable.

    This transition has had a positive impact on our operations by significantly reducing the need for cooling and power resources. The reduced cooling requirements have opened up more space for future expansion.

    What is most valuable?

    One of the most valuable aspects is its robust data management features, such as compression, deduplication, and in-line data optimization. These features provide immediate storage efficiency gains without requiring additional post-processing. 

    Furthermore, the ONTAP feature intelligently monitors volume efficiency and can automatically adjust or pause in-line efficiency processes when suboptimal performance is detected. This automation prevents resource wastage and ensures a more efficient and streamlined process, although manual adjustments remain an option.

    What needs improvement?

    It would be valuable to have more visibility and control options. Instead of having everything enabled by default, it would be helpful to be able to activate specific features as needed selectively. This would enable the monitoring of data efficiency in real-time without manual intervention. 

    A graphical user interface displaying efficiency metrics, such as compression and deduplication rates, would be a great addition. This way, I could easily access this information without resorting to command-line operations and screenshots, streamlining the process.

    For how long have I used the solution?

    I've been using NetApp AFF for about four years, but before that, I had a professional service background. In total, I have approximately eight years of experience.

    What do I think about the stability of the solution?

    Its stability features are excellent.

    What do I think about the scalability of the solution?

    Scaling is straightforward, and we are pleased with the process.

    How are customer service and support?

    While there have been a few issues that NetApp hasn't been able to resolve for our specific company, the majority of problems I've encountered have been effectively addressed with their support. Overall, we are quite satisfied and I would rate it eight out of ten.

    How would you rate customer service and support?

    Positive

    What was our ROI?

    The reduction in operational latency is quite significant, approximately around 40%. Efficiency gains have led to significant cost savings for us. We no longer need to invest in additional storage capacity unless we anticipate a substantial increase in I/O operations from our applications. We only purchase storage when it's necessary, ensuring that we acquire precisely what we need and understand the performance of our current aggregate effectively.

    What other advice do I have?

    Overall, I would rate it nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Sr Linux SysrAdmin at a tech services company with 11-50 employees
    Real User
    Dec 6, 2022
    Expandable, transparent, and reduces operational latency
    Pros and Cons
    • "I like how easy it is to discover an issue and either resolve that issue or fine-tune that app to premium support to find that resolution."
    • "The size of NetApp could be better. They're always about 40 pounds without the hard drives in them, so it would be great if there's a way to make them smaller yet keep the functionality. That would reduce the physical footprint."

    What is our primary use case?

    We primarily use the solution for service deck storage.

    What is most valuable?

    Scalability is the most valuable feature. The ones that I use are hot spot-able. If we need more, we can just throw in another drive. 

    I like the fact that if my drive goes bad it doesn't crash automatically and the system will try to auto-save that data by moving it to one of the hot spots. Then we can just pull out that drive and throw our brand new one in and we'll remove it from the 2020 or 2040s. We went from 600 GBs to 1.2 TBs. We have plenty of storage. 

    I like how easy it is to discover an issue and either resolve that issue or fine-tune that app to premium support to find that resolution. 

    We've reduced operational latency. We use the 40 GB connection. In terms of latency between our storage and the VMs that we use, latency is almost nonexistent since we have the server and FAS so close together. We use a 40 GB fiber-optic connection on the back. We don't see any latency at all. We've reduced it to less than 5%. While you can never reduce it to zero, it's barely noticeable at this point. 

    What needs improvement?

    There are no big areas needed for improvement. 

    Whenever we use it, I've never had a problem that couldn't be fixed with just a phone call. I've never really had any absolute dead zones on it. I can't think of a way to make it better than it already is.

    The size of NetApp could be better. They're always about 40 pounds without the hard drives in them, so it would be great if there's a way to make them smaller yet keep the functionality. That would reduce the physical footprint.

    For how long have I used the solution?

    I've been using the solution since 2012.

    What do I think about the stability of the solution?

    I haven't really come across any stability problems. It's pretty stable. It's fantastic. 

    Data recovery is awesome. If we ever have any issue with having to recover any data on there due to the system and the way we have it set up, we can have it back within an hour. That's thanks to our backup system and the connectivity that we have between NetApp and our backup. 

    What do I think about the scalability of the solution?

    We're using one with between 30 and 35 virtual servers. However, we have those together with 14 other stacks of the same size. 

    How are customer service and support?

    I like the fact that they're very hands-on in finding that resolution for us. We've faced a lot of problems since we break the system on purpose just to make sure that when we go out to the fields and use it, if we have the same problem, we know how to fix it.

    Technical support is excellent. We've never had a problem with them, and they always came back to us with an answer. Within 24 hours, we have our fix.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We have always used NetApp. We did not previously use a different solution. 

    How was the initial setup?

    I've never deployed the solution. I've just worked with it directly. 

    What was our ROI?

    The best benefit I've seen using it was the data distribution between two different FASs for data backups. It should be fast, and it's super reliable. It's easy to do, and it's an almost hands-off way of setting up. That's where the ROI is for us. 

    What's my experience with pricing, setup cost, and licensing?

    I've never worked with pricing. I can't speak to the exact costs.

    Which other solutions did I evaluate?

    We thought about using Dell, however, when it came to cost-effectiveness, we stayed with NetApp. I like the way NetApp is coded and its maintenance configuration. I know how to set up a NetApp; I prefer that over Dell.

    What other advice do I have?

    AFF hasn't necessarily helped us to optimize FAS as we've always used it, and it's never been detrimental for us to use it.

    I have not been affected by ransomware since deploying AFF. I wouldn't say that is due to any extra attention. The environments that I use it on, we're behind several mitigations for that.

    We do not use any other NetApp services at this time. 

    I'd rate the solution ten out of ten. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2039343 - PeerSpot reviewer
    Storage Engineer at a religious institution with 10,001+ employees
    Real User
    Dec 5, 2022
    Easy to use, lowers transactional speed, and helps optimize costs
    Pros and Cons
    • "The NVMe flash cache is the most useful feature. It lowers transactional speed even more."
    • "In the past, NetApp designed it so that you have a 70% threshold. You would never fill up past 70% since you need to have that room available. Whereas with Pure, I can fill it up to 110% of what they listed and it's still going at full speed. NetApp can't do that."

    What is our primary use case?

    We primarily use the solution for databases, including Oracle, SQL, PostgreSQL, and VMware. 

    We're moving some data warehouses over as well as our main financial system.

    What is most valuable?

    The NVMe flash cache is the most useful feature. It lowers transactional speed even more.

    We have found the ease of use to be excellent. Everybody's got expertise in it.

    AFF helped reduce our operational latency. Since we started using it, we've improved by 20%.

    AFF has helped us optimize our costs. We partnered with StorageGRID on that, and so we tier our data with StorageGRID and use AFF for the hot data, and then we tier it off to StorageGRID, which is really helping with that.

    What needs improvement?

    I do not have any notes for areas of improvement. 

    There's a lag with StorageGRID. It's off of this tier-three disc. After a few days, we sluff it off to StorageGRID, and then if all of a sudden, they need to restore that data, it takes a while to spin it back up and write it back to that. What would be great is if they could actually make StorageGRID so that it's pretty fast and has a fast recall. That being said, that's a recovery issue. 

    In the past, NetApp designed it so that you have a 70% threshold. You would never fill up past 70% since you need to have that room available. Whereas with Pure, I can fill it up to 110% of what they listed and it's still going at full speed. NetApp can't do that. They need to build in more capacity to ensure users don't lose 30% of a buffer off the top. 

    For how long have I used the solution?

    I've been using the solution for six years. 

    What do I think about the stability of the solution?

    The stability is fantastic. They're really coming as close to a high availability system as you can get.

    In the past, with the controller failover, you'd have to rely on the other controller. It was a little bit hit or miss. AFF has really stepped it up to where I'm not lagging on performance when it fails over if it's an upgrade, update, or something like that. I don't have to worry as much about controller failure anymore.

    What do I think about the scalability of the solution?

    Scalability is great. It's just expensive. That's why we would go with StorageGRID. Due to supply chain issues, I already know that these flash drives are so expensive. We're paying through the roof for those drives even on a discount. Therefore, while scalability's great, we can't really afford it. I can't go and buy a $4 million system. 

    How are customer service and support?

    Technical support is pretty good. It is hit or miss. For the most part, it's good.

    The main complaints I get from the engineers are that they'll just say, "it's a future release, and that future release is just too far down the road, and we need to get that done right away." Whereas we see a pain point now, and we would like to see them fix our problems right now. That said, we understand we're not the biggest customer on planet earth. 

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    Before AFF, we used Hitachi. We switched to simplify from the fiber channel over to NAS. We were looking to simplify and make the network the cost point instead of having fibre channel expertise and network expertise.

    How was the initial setup?

    I was not involved in the initial setup of the solution. 

    What was our ROI?

    We've probably optimized our costs by 70%.

    We have seen ROI in terms of less latency on applications and users being able to get more done more quickly. The experience is really good with StorageGRID unless you're doing restores, and then they've got to restore that data. That's the only thing that's lagging. That said, the return on investment has been great since the DBAs and the other customers get more done and get more cycles accomplished with that enhanced IOP performance.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is palatable; we can swallow it. We're a longtime customer and we view our relationship as a partnership, not just a one-time deal. They have taken good care of us.

    Which other solutions did I evaluate?

    We looked at Dell, Pure, and EMC, among other options. 

    I like Pure. Pure has very low-cost copies of point-in-time databases that they can spin up immediately, and the developers, the database administrators, can have that hanging off the same disc at a low cost. It's just built off of the existing data, and I haven't seen NetApp come up with anything like that yet.

    The Snapshotting, SnapMirror, SnapVault technologies, and just having all of those technologies, are really nice so that we can get a copy, SnapMirror, for example, in the data center, and we can have that spun up really quick. That's NetApp's technology and that's the advantage there.

    What other advice do I have?

    I have not used BlueX, their cloud management aspect.

    We haven't seen any ransomware attacks. Security's pretty closed off. They're not going to tell us if something happens, so it's hard to gain visibility. We'll just know that we've got to do a restore or something. That said, we haven't lost anything.

    We do not use any other NetApp cloud services. We just use StorageGRID and the AFF right now. FSX looks intriguing. We'd be willing to test it in the future. 

    I'd rate the solution nine out of ten. It's a good product.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
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    Updated: October 2026
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