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reviewer2039358 - PeerSpot reviewer
Lead Infrastructure engineer at a financial services firm with 201-500 employees
Real User
Great speed, easy to set up, and offers excellent throughput
Pros and Cons
  • "The speed is great. That's probably number one in terms of features we appreciate."
  • "The initial setup has a lot more steps in it than are probably necessary for a base deployment, unlike other vendors where it's more straightforward. It could be a little bit more streamlined."

What is our primary use case?

We use the solution for virtualization. We run VMware on it.

How has it helped my organization?

Before running AFF we ran regular SAS Disk Arrays. NetApp AFF greatly improved the performance.

What is most valuable?

The speed is great. That's probably number one in terms of features we appreciate.

The throughput is excellent.

It's useful for running production databases on.

NetApp AFF has reduced our operational latency. It has close to doubled it.

What needs improvement?

The setup process could be easier. 

Buyer's Guide
NetApp AFF
August 2025
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.

For how long have I used the solution?

I used NetApp AFF for six years.

What do I think about the stability of the solution?

I never had any major outages or issues with the platform.

What do I think about the scalability of the solution?

Scaling is easy enough. Users can just throw another shelf in. It's easy to add hardware. 

How are customer service and support?

Support is good. I've never had any issues long term.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We've used Dell EMC in the past, and we use Pure now. 

Pure is easier to manage just from an interface perspective, however, I would say the performance of both is close to equal. We chose AFF primarily for the level of performance. That said, the team that works for me has more experience with Pure. The issue we have is that the footprint is way smaller.

How was the initial setup?

I was involved in the initial deployment of AFF. I've done it quite a few times and I find the process to be straightforward.

The deployment could be easier. Pure setup is way easier in comparison but I had no problem setting AFF up. 

The initial setup has a lot more steps in it than are probably necessary for a base deployment, unlike other vendors where it's more straightforward. It could be a little bit more streamlined.

What about the implementation team?

I handled the deployment myself. 

What was our ROI?

We haven't quite witnessed an ROI. Eventually, it becomes cheaper as we go along instead of going all cloud, however, in the end, it's probably pretty close to equal.

They sped everything up initially. However, are there other products that have a better ROI? Maybe. Pure probably has a better ROI overall and especially when you start talking about Pure Evergreen and the way that they do their maintenance. That's a big difference that helps a little bit with the cost long term.

What's my experience with pricing, setup cost, and licensing?

The pricing is  pretty in line with industry standards.

Which other solutions did I evaluate?

We did not evaluate other storage issues. 

What other advice do I have?

We are a NetApp customer.

So far, the solution has not optimized our costs. 

Since using the solution, we have not been hit by ransomware. 

We do not use any other NetApp cloud solutions together with AFF.

In terms of rating the product by itself, I would give it a nine out of ten due to some of the usability differences that I know now. Overall, against other vendors, I would probably rate it eight out of ten based on the footprint size and some of the longer-term support features.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director of the Projects Department at ALPIX
Real User
Significantly increases performance for our customers, and simplifies storage management
Pros and Cons
  • "The most valuable features are the performance and the storage efficiency, due to the compression and deduplication... The efficiency is very important because we can buy fewer disks for more data."
  • "Another issue is that for smaller customers, NetApp doesn't have enough disk sizes. You begin with a 980-gigabyte disk and the next size is 3.8 terabytes. There aren't any disk sizes in between. Competitors have more choices in disk sizes."

What is our primary use case?

It's used for SAN environments and a lot of VMware utilization.

How has it helped my organization?

For our customers, the main benefit is the performance they get with NetApp AFF. We have a lot of feedback from customers about how their applications work faster and that they are very happy with it.

We deploy it a lot for VMware environments and, with VMware, we have nearly all the client's applications. We can have 500 or 1,000 virtual machines on the AFF. Sometimes they tell us that a compute application that, with earlier generations of storage solutions, took hours or days, takes much less time with AFF. For some customers, it takes three or four or five times less, with the new AFF.

Using NetApp AFF has also helped to reduce support issues. It's very stable and we don't have a lot of issues with it. I can talk a lot about this aspect because sometimes we provide support for NetApp. We have certification for level-one and level-two NetApp support. We only escalate the L3 support to NetApp. It's a very good technology with very few bugs.

In addition, the ONTAP data management software has simplified our clients' operations. NetApp is simple to manage. You can grow and reduce the capacity, and you can create a backup copy through replication with SnapMirror and SnapVault. There are a lot of features in NetApp and they are simple to implement.

What is most valuable?

The most valuable features are 

  • performance
  • storage efficiency, due to the compression and deduplication.

We use StorageGrid in two ways. The first usage is stand-alone to provide S3 object storage. And the second use case is to use FabricPool, the NetApp technology that moves a snapshot from the AFF to AWS. It's a very good solution because AFF is SSD technology, meaning the storage is expensive. It's very helpful to have the ability to move cold data, like a snapshot, out of the SSD.

What needs improvement?

We have an S3 protocol with the AFF, but there are a lot of limitations. The new ONTAP version has S3, but we can only do a very small volume.

Another issue is that for smaller customers, NetApp doesn't have enough disk sizes. You begin with a 980-gigabyte disk and the next size is 3.8 terabytes. There aren't any disk sizes in between. Competitors have more choices in disk sizes.

For how long have I used the solution?

I have been using NetApp AFF since the beginning. I have worked with NetApp for more than 10 years.

We are a distributor, so we install a lot of storage for many customers. I have worked with all the models, including the AFF C190 and C220, the FAS8020 and 8040, the AFF A300, the AFF 700, and the biggest was an AFF A900.

What do I think about the stability of the solution?

The stability is very nice. I've worked with NetApp for a long time and the stability has been excellent.

What do I think about the scalability of the solution?

We can very easily add volume with new disks and we can add more compute with more controllers. And we can refresh and upgrade hardware very easily. We do that very often and customers are very happy with this aspect.

How are customer service and support?

NetApp support is very good if you have a very serious disaster, such as a service interruption. You can ask for help from L1, L2, or L3 and get someone connected with you. But when you have a less important issue, such as a bug or a feature not working as you want, but you don't have a service interruption, the support is very slow.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment of NetApp AFF is easy. We can deploy it in a very small amount of time. The NetApp is pre-configured so you just have to run the setup, with some workloads that are already ready. In a few hours you can have production running on it. And for customers, it's very easy to learn how to use it.

The implementation strategy for each environment is always a little different, but the main architecture is very similar. We always do a workshop with the customer, at the start of a project, and we design it for their specific requirements, but overall, the architecture is always similar.

We have a specific service for the maintenance of NetApp, and that team has six people, but they maintain all our NetApp installations, not only AFF.

What was our ROI?

Our clients see return on their investment in AFF, due to the stability and efficiency. The efficiency is very important because we can buy fewer disks for more data.

What's my experience with pricing, setup cost, and licensing?

The list price of AFF is too expensive. But we have a good connection with NetApp and we can get a very big rebate and that makes the price similar to the competitors' pricing. But I would tell NetApp that they need to be careful with the pricing of the new NVMe disks. They are way too expensive.

Which other solutions did I evaluate?

We use AFF a lot in MetroCluster architecture, with synchronous replication between two data centers. In this scenario NetApp has some very hard requirements, like a specific switch that is mandatory. Its competitors don't have all these requirements. So sometimes it's very difficult to win projects as a result.

But on the positive side, NetApp is very performant, very stable, and easy to manage. And when it comes to support for both file services and block services, NetApp is definitely better. We tried some of the competitors' solutions and with them it's not so easy. The NAS protocol is very good in NetApp.

What other advice do I have?

Try it. It's a good solution. In a MetroCluster environment, I think it's the best solution on the market today, with flash technology. You can have flash and synchronous write between two data centers.

A lot of customers use NetApp with NAS and SAN. It's not a key point, but it's a good feature.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Distributor
PeerSpot user
Buyer's Guide
NetApp AFF
August 2025
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
Sr. Technology Architect at a pharma/biotech company with 10,001+ employees
Real User
Its data management software has helped us run operations very quickly, saving us a lot of time
Pros and Cons
  • "Regarding features, SnapMirror is one we depend on right now. It helps us provide snapshots to the customers on request. There are many scenarios in which we might take snapshots in various daily use cases. We trigger the snapshots, which gives us a sense of security because we know we have this technology in place if something happens."
  • "NetApp should offer more training so everyone can learn about the products. Other vendors have a lot of training options. It would be great if NetApp would highlight how to use the features more so that every admin or person can gain more knowledge about this technology."

What is our primary use case?

We are using AFF for a few clients. It's a specific type of data we use for these arrays, not like a block kind of thing or regular data. A few clients have particular requirements about where we put all the data. We are primarily using FAS, and we have around four or five AFF boxes. We don't deal with AFF regularly. 

We're not currently using NetApp Cloud Backup, but we're planning on implementing it. I'm not sure because my architect is the one who manages the end-to-end services for NetApp. He makes all the decisions on the NetApp side whether we use AFF or FAS. AFF is a unified storage box, so we route certain data to AFF. 

How has it helped my organization?

AFF has simplified data management across SAN and NAS environments. As admins, we're always trying to reduce the complications on the technology end. We're looking at the product from a single perspective. It's more about how the team engages with it. If one person on a 10-person team isn't comfortable with the features, then that's where we have to improve our understanding and where the vendor can help us. With AFF, we haven't had this issue. The whole team is thrilled to work on the product.

NetApp's ONTAP data management software has also made tasks simpler for us. There's no question about that. It has helped us run operations very quickly, saving us a lot of time. Before ONTAP, we used to spend a long time doing regular operations, but with the latest version of the tool, our day-to-day operations are much quicker and easier.

If you asked me to rate AFF's effect on the flexibility of SAP and Oracle workloads, I would give it a seven out of 10. AFF is what we are using right now, but the team isn't fully utilizing it because our architect team is managing everything. We haven't had enough time to look into that. We were interested in that. It is easier to understand and manage. There isn't a need to dig into that. However, I'm on the backend side of things, and we are still looking for some relevant documents that can help us understand this aspect better.

What is most valuable?

AFF is user-friendly. A person who has no experience with NetApp can handle it comfortably. Regarding features, SnapMirror is one we depend on right now. It helps us provide snapshots to the customers on request. There are many scenarios in which we might take snapshots in various daily use cases. We trigger the snapshots, which gives us a sense of security because we know we have this technology in place if something happens.

What needs improvement?

NetApp should offer more training so everyone can learn about the products. Other vendors have a lot of training options. It would be great if NetApp would highlight how to use the features more so that every admin or person can gain more knowledge about this technology. 

For example, my team is unaware of any product unless my architect tells us about it. Then the team starts digging. It would be helpful if they made all the documentation and training readily accessible to everyone on their portal.

For how long have I used the solution?

We've been using NetApp since I joined the company six years back.

What do I think about the stability of the solution?

Stability-wise, AFF is fantastic. We haven't seen many complications, and before there is a possible outage, NetApp reaches out to us and lets us know what's going on. 

What do I think about the scalability of the solution?

NetApp products in general are highly scalable. For scalability, I would rate AFF nine out of 10.

How are customer service and support?

NetApp provides excellent support. We get valid and crucial advice from NetApp every time we interact with them weekly or monthly. I would rate their support nine out of 10 because I work with various products from multiple vendors. Compared to other vendors, I feel more comfortable reaching out to the NetApp team. 

For example, I tried to reach the NetApp support team for one of the issues over the weekend. My call got disconnected due to a network glitch, and immediately I got an email in my inbox as well as a call back from NetApp on my given number. That's how NetApp reaches its customers.

How would you rate customer service and support?

Positive

How was the initial setup?

I do remote support, so I'm not working on the data center side. We have an on-site team that could better describe the installation and deployment. However, my impression is that deploying AFF is straightforward. 

The architect is the main person working with the NetApp products, and he does a deep dive before touching any product. Our team has minimal exposure to NetApp because our work involves a mix of vendors. We have people working on the NetApp side but not regularly. The architect spends a lot of time on NetApp in his day-to-day activities, and he makes the changes. He takes and gives recommendations about which product to use, whereas we provide remote support from a different region altogether. The implementation, changes, configuration, and decision-making are all done from the headquarters.

And once it is implemented, the remote team logs in and does the navigation part. We check the array and identify any problems. If we find anything, we immediately reach out to the architect. He's the one who engages with NetApp and relays information to the remote team. That's how we learn as an organization. We spend time on the products to gain knowledge and experience with vendors.

What was our ROI?

It's hard for me to speak to return on investment. We have a different team responsible for that. I support the technical side. A separate team procures new arrays. 

What's my experience with pricing, setup cost, and licensing?

In addition to simplifying the management across a mix of solutions, AFF simplifies the cost. That was one of the main reasons we purchased AFF.

Which other solutions did I evaluate?

We are using two other vendor products as well. One is from Dell EMC, and the other is HP. I say the best competitor would be EMC. We get the same level of support from EMC as NetApp. But it's hard to compare the two. Each vendor has its own way of providing the service. AFF doesn't work the same way the other vendor's product does. They both are unique and work based on their own design. However, the navigation makes a lot of difference for the end-users, like admins.

It depends on if you prefer working with the CLI or the GUI. I'm more comfortable on the CLI in admin roles, but I like the GUI over the CLI if I compare the same thing with the other product. Each product meets the needs of the use case in its own way, but the navigation style is different. Depending on your preference, you might feel more comfortable with NetApp or other products.

What other advice do I have?

I'd rate NetApp AFF nine out of 10. To customers who are considering AFF, I would say they can go for it without hesitation. If it's a choice between AFF, FAS, or something else, customers can choose NetApp AFF without a second thought. We are happy with NetApp. Out of all the solutions we've looked at, AFF is the best fit for our business requirements so far.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Janne Patovirta - PeerSpot reviewer
Sales Manager at Arrow Electronics
Real User
Top 10
A reliable data storage system that has a lot of features
Pros and Cons
  • "The most valuable features of the solution are the software bundle, replication, and cloud connectivity."
  • "NetApp AFF is a highly expensive solution, and its pricing should be reduced."

What is our primary use case?

NetApp AFF is a data storage system that replaces old ones. It has primary applications or primary workloads and the typical storage business cases.

What is most valuable?

The most valuable features of the solution are the software bundle, replication, and cloud connectivity.

What needs improvement?

NetApp AFF is a highly expensive solution, and its pricing should be reduced.

For how long have I used the solution?

I have been using NetApp AFF for five years.

What do I think about the stability of the solution?

I rate NetApp AFF a nine out of ten for stability.

What do I think about the scalability of the solution?

The solution is scalable. However, you cannot buy one disc at a time. You have to buy a pack of two discs, which is expensive. You also have to buy the support and the software. Scaling the solution is not super cheap. Our clients for NetApp AFF are usually enterprise businesses.

I rate the solution’s scalability an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

NetApp AFF is a highly expensive solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a nine out of ten.

What other advice do I have?

The solution's data protection features support our business continuity plans. Typically, customers buy on-premises systems and may have some connections to the cloud. I would recommend NetApp AFF to other users because it's reliable and has a lot of features.

Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller/Distributor
PeerSpot user
reviewer1600995 - PeerSpot reviewer
Infrastructure Architect at a insurance company with 5,001-10,000 employees
Real User
Enables us to lower latency
Pros and Cons
  • "The tool has lowered latency."
  • "In the current atmosphere, private cloud is improving. NetApp AFF needs to provide flexibility in terms of hardware and capital expense."

What is our primary use case?

We have a workload class that requires better performance. 

How has it helped my organization?

The tool has lowered latency. 

What needs improvement?

In the current atmosphere, private cloud is improving. NetApp AFF needs to provide flexibility in terms of hardware and capital expense. 

For how long have I used the solution?

I have been working with the product since 2017. 

How are customer service and support?

NetApp AFF does a good job in terms of support. 

How was the initial setup?

The product's deployment is straightforward. 

What was our ROI?

The tool's ROI is primarily on the performance workload. We have seen ROI with the tool's use. 

What's my experience with pricing, setup cost, and licensing?

You need to be careful with the licensing since it can become expensive 

Which other solutions did I evaluate?

We evaluated Dell, Hitachi and Pure. 

What other advice do I have?

NetApp AFF has improved efficiency and sustainability. It has simplified our infrastructure and reduced the costs for staffing and equipment. 

The product has doubled performance. 

We also have Dell Storage. 

I rate the product a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2039352 - PeerSpot reviewer
CTO at a computer software company with 51-200 employees
MSP
Reliable, reduces latency, and offers good support
Pros and Cons
  • "I actually did major projects where we used NetApp storage for some government agencies, and we were able to keep the storage where the government or the customer is able to own the storage while using AWS as their computing. That part was helpful to the customer."
  • "When it comes to the cloud, they might need to improve in terms of making it clear why someone would use a NetApp solution over cloud-made storage."

What is our primary use case?

We primarily use the solution for SQL server-based applications.

How has it helped my organization?

The last customer I worked with wanted to improve the performance of SQL responses. They were having issues with multiple SQL statements taking time. Although it's not just a hardware-only solution, they had to do both, which meant replacing their previous hardware and, at the same time, improving their queries. That combination was most important for the customer.

What is most valuable?

Since I know NetApp's systems, staying with NetApp was one of the best features. For example, Flash is the solution for latency. It reduces latency. The SQL server benefits from all-flash storage, and NetApp is among the most responsive.

I actually did major projects where we used NetApp storage for some government agencies, and we were able to keep the storage where the government or the customer is able to own the storage while using AWS as their computing. That part was helpful to the customer.

What needs improvement?

The improvement I would like to see is not just about NetApp. Rather, it's about improving the hardware itself in terms of its lifecycle. How long is it going to stay as responsive, for example. Their rates have improved; however, there is still room to improve.

I'd like to see them continue with scalability and have the ability to scale more. Hopefully, it gets more compact than it actually is for the scale that we're looking for. 

When it comes to the cloud, they might need to improve in terms of making it clear why someone would use a NetApp solution over cloud-made storage. That part either needs to have improved technology or improved visibility to the customer. Why should I use that instead of something that seems to be less expensive? They need to explain that more than simply saying ROI is good and the TCO is good. People need a little bit more. It's not easy in this space for people to choose a product. When you go online, you want to have a simple way to choose.

For how long have I used the solution?

I've been using the solution for about five years.

What do I think about the stability of the solution?

The solution is stable. It's reliable. 

What do I think about the scalability of the solution?

The scalability is good with NetApp. It's fine for most people. There would be some places where it would be difficult, whatever you do.

We tend to work with environments based on petabytes. 

How are customer service and support?

I like NetApp support. They're very consistent. It's not only the NetApp hardware that you get support with. It's also within that area where NetApp's hardware is, and even software is involved in a total solution with third parties. NetApp's support cares about the total solution and is willing to help.

There are always issues of who should be the right person to address items. Sometimes there's making sure that whoever owns this error is the person you're working with. It takes someone with experience from the customer perspective to know that it will be better if you work with NetApp on that level. That being said, sometimes it can get difficult.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did previously use another storage solution.

I have been using NetApp for more than 20 years, and I know NetApp's technologies and support. There is reliability that there is going to be a continuation of technology, and so those are reasons why I continue to choose the solution.

How was the initial setup?

The initial setup process is okay. If you are experienced, it is fine. 

While it's not easy, with the instructions they have, it's straightforward. It just takes some level of expertise or experience in NetApp solutions to be able to do it.

What was our ROI?

NetApp AFF optimized our customers' costs - or at least, the customer believes so. I didn't do a first-time TCO or ROI.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution could be improved to better favor the customer. 

What other advice do I have?

Since we've implemented NetApp AFF our clients have not been affected by ransomware attacks. My customer is not in that position, as they would be on-prem and unconnected.

We do use other NetApp services, mostly around volumes and cloud solutions. I have not had any hands-on experience with object storage yet.

I'd rate the solution an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Pedro Paz - PeerSpot reviewer
System Engineer at Eni Energies et Services
Real User
Single pane of glass helps us to analyze the system, facilitate troubleshooting, and reduce support issues
Pros and Cons
  • "One of the main features that we love about the system is the ability to create snapshots. NetApp makes a lot of snapshots in a short space of time. Also, the speed of data recovery with NetApp, at the time we need it, is an important feature that we love."
  • "When it comes to the connectivity on the back end, where the hardware is concerned—the cabling and the like—it could also be simplified to ease the communication between the nodes and between the other components of the infrastructure. I still find that a little bit complicated."

What is our primary use case?

The main service of those devices is for use at our offshore platforms and that's where they'll be heading. We have a lot of data offshore, seismic data, and it needs to be stored in a reliable system. The main use case is to store the core business data from the platform at our offshore site, so that it is safe.

How has it helped my organization?

In general, NetApp AFF helps simplify data management across SAN environments. We have several solutions within our company and we are converging all the data from those solutions into NetApp by mounting volumes and LUNs in our SAN environment. It allows us to concentrate all the data reliably in one platform. It also gives us a single pane of glass so that we can manage all the data properly. We can visualize and get a holistic view of what we have and how secure the data is. We have the bigger picture. It gives us a lot of flexibility when it comes to better management and using it has been an awesome experience.

Because it gives us a single pane of glass, it helps us to analyze the system itself and gives us a realistic view of what's going on: the issues, the warnings, and the errors. As a result, we can easily prevent a lot of problems, and that is something that we couldn't do previously. It also facilitates the troubleshooting process due to the high volume of information that it gives us. It definitely helps reduce support issues. But in terms of reducing IT support costs, it's still a little too early to talk about that. We know it is going to affect things in a good way, but we don't have enough data about that yet.

The file system in NetApp makes it easy to read and write data. It actually speeds up a lot of the operations that we are performing on a daily basis. With several of our virtual machines, we have noticed that the performance has increased quite a bit. In terms of writing, reading, and storing the data, the performance of the VMs has increased significantly. We are pretty happy with that so far.

ONTAP has also simplified our operations and that means we don't need a lot of people to manage the infra. NetApp makes it so easy. We can allocate people to other projects and those people can gain new skills in other platforms, rather than just working in NetApp itself.

What is most valuable?

We wanted the replication and SnapMirror and those types of features in case an event occurs. That way, we have a proper system so that we can recover the data properly. One of the main features that we love about the system is the ability to create snapshots. NetApp makes a lot of snapshots in a short space of time.

Also, the speed of data recovery with NetApp, at the time we need it, is an important feature that we love.

What needs improvement?

The deployment itself, compared to other platforms, should be a lot easier. We don't find it all that complicated because we have been doing it for such a long time, but it should be a bit easier. They can improve that.

When it comes to the connectivity on the back end, where the hardware is concerned—the cabling and the like—it could also be simplified to ease the communication between the nodes and between the other components of the infrastructure. I still find that a little bit complicated. I know that SAN, itself, is quite complicated. It's not the same approach as the hyper-converged solutions, but there are always ways to improve. NetApp's engineers should try to tackle that so that integration between devices, including the cabling at the back, is simplified.

Another thing that could be simplified is the Service Processor setup. That is something that requires you to perform a lot of tasks before it is completed.

Also, joining clusters should be a lot easier. With one or two commands you should be able to complete that.

For how long have I used the solution?

I have been using NetApp AFF (All Flash FAS) for the last year. 

What do I think about the stability of the solution?

It is a very robust solution. It doesn't break easily, even when we have power failures, which is something we have in this country. NetApp gives us the resilience we need. We know we can trust NetApp.

What do I think about the scalability of the solution?

The scalability is very good.

How are customer service and support?

The documentation is crystal clear and easy to follow.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

The systems we have offshore needed to be upgraded. That's why we decided to upgrade them to NetApp. It is a solution that we have used previously in some of our other companies and we know the solution is very reliable.

For file services, we used to have Synology, but that was for small projects. It's pretty tough to compare because the magnitude of what they were serving is completely different.

How was the initial setup?

The initial setup is complex. It should be easier.

The initial deployment took three days, and that was working on it two or three hours a day. We got two appliances, 2750s, at the end of last year and we completed the setup about three weeks ago. We set up the volumes and the v-servers. We are currently configuring the system and, in the next month or so, the appliance will be done and it will be transferred to the new site offshore.

Our deployment included initializing all the disks, doing the network configuration setup, including the IPs, the mask, the gateways, the DNS, et cetera. Then we had to apply the licenses for all the services. Next, we had to create the volume structure. Then we could start mounting them on other devices so that we can integrate the storage itself with the rest of our system.

We have five people working on the solution.

What about the implementation team?

We started doing it by ourselves and then we had to call for help from a consultant. We were completely satisfied with our experience with that consultant.

What other advice do I have?

Get it, because it's reliable, stable, robust, and it serves the purpose.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Chuck Custard - PeerSpot reviewer
Exec Director - Global IT Infrastructure at a manufacturing company with 1,001-5,000 employees
Real User
Solved all issues with running our production SQL Database on spinning disk, saving us significant time and money
Pros and Cons
  • "The benefits of being on AFF are the phenomenal speed at which we're able to ingest data and index it, and the IOPS."

    What is our primary use case?

    We were using a NetApp 2240 Filer, which was spinning disk and a mix of SATA and SAS. We were trying to put a production SQL Database load on it and the IOPS were way too immense for it, so we ended up buying this AFF box. It solved all the issues, at the time. We haven't needed it for anything else.

    How has it helped my organization?

    The NetApp 2240 Filer was at our location in Mexico. Because we had so many issues with it, I was down there every other week during that entire summer. I was very relieved when we got this AFF in place and it resolved all of our issues.

    It not only saves on travel, but it also saves on any latency issues and administrative overhead. We had more problems with spinning disk than we've ever had with an AFF.

    Another advantage is that it helps simplify data management across SAN and NAS environments, on-prem and in the cloud. We have 96 production locations that each have a NetApp Filer of one sort or another. Administration and overhead could be a serious concern given that we have two guys, senior global storage engineers, to monitor those sites. But the fact is that we never have to worry about the sites that we have the AFF in. The ONTAP data management software is a part of that as well, simplifying our operations. Having two guys monitoring 96 sites would never happen without it.

    There's no overhead. There is no replacing of disks or rebuilding of arrays. Every time you lose a spinning disk and it's in an array, you end up having to rebuild the array and it slows everything down.

    It has cut our personnel costs in half. Along with all the other advantages I've noted, it has saved us a ton. Annually it has probably saved us well over $300,000.

    NetApp AFF has definitely reduced troubleshooting and support issues for us. 

    What is most valuable?

    The benefits of being on AFF are the

    • phenomenal speed at which we're able to ingest data and index it
    • the IOPS.

    For how long have I used the solution?

    I've been using NetApp AFF (All Flash FAS) for about five years.

    What do I think about the stability of the solution?

    I want to call it a "Ronco." You Set it and forget it. We paid a premium for the AFF units but we never have to worry about them. They just work.

    What do I think about the scalability of the solution?

    The scalability is phenomenal.

    How are customer service and support?

    The tech support has been wonderful. We don't use them often, but when we do use them we always get the support we need. And sometimes they contact us with issues that we didn't know exist.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    For storage we used both Dell and EMC. We switched because of the cost and the level of support. NetApp support is far better than anything we ever received from either Dell or EMC.

    In terms of the solution’s Cloud Backup Services, back in the day, we were using a disk-to-disk-to-cloud solution for backup. NetApp had actually purchased a company called AltaVault and we used that solution. We were all onboard. Last year, NetApp announced that they were no longer going to support the AltaVault platform. We've since moved away from that but we do still have NetApp in Azure for our SAP implementation, but it's direct in the cloud, not a backup to cloud.

    How was the initial setup?

    The initial setup was straightforward. It took under an hour to set up.

    What's my experience with pricing, setup cost, and licensing?

    The only area where the product has room for improvement is the cost.

    Which other solutions did I evaluate?

    We looked at HPE, and because we were using Dell and EMC and IBM storage prior to moving to NetApp as our global standard, we considered them.

    When it comes to support for both file services and block services AFF is the 
    top. The best.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
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    Updated: August 2025
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