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Senior Storage Administrator at a manufacturing company with 10,001+ employees
Real User
Top 20
Jan 3, 2022
Helps us manage data quickly
Pros and Cons
  • "It simplifies data management for NAS environments with its ease of management, ease of share creation, and Active IQ feature. These features are good overall. It helps us manage data quickly and sufficiently. Also, compression features, like dedupe, give us a good ratio."
  • "There is room for improvement in terms of support. I have noticed that if I sometimes call their customer care for a particular issue, they will give me another number and ask me to call that other team. It would be better if they could do a warm transfer. That would save customers time from calling all the numbers again and speaking to another team."

What is our primary use case?

We are mostly using it for ESX, i.e., a mix of both CIFS and NFS shares, and NAS purposes. 

We have a team of four core NetApp trained people from the storage team who are managing NetApp. Two of them are in the learning stage, and I am one of them. 

What is most valuable?

Performance-wise, NetApp is very good. 

The NetApp FlexVol feature is helpful because we can copy large amounts of data in minutes as well as include data quickly. That is definitely one of its plus points as well as it being all-flash. 

It simplifies data management for NAS environments with its ease of management, ease of share creation, and Active IQ feature. These features are good overall. It helps us manage data quickly and sufficiently. Also, compression features, like dedupe, give us a good ratio.

We are using ONTAP 9, which has simplified our operations.

What needs improvement?

There is room for improvement in terms of support. I have noticed that if I sometimes call their customer care for a particular issue, they will give me another number and ask me to call that other team. It would be better if they could do a warm transfer. That would save customers time from calling all the numbers again and speaking to another team. 

For how long have I used the solution?

I have been using NetApp AFF for almost two years.

Buyer's Guide
NetApp AFF
January 2026
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.

What do I think about the stability of the solution?

Stability has been pretty good.

There has been a lot of improvement on drive failures after the patch. Now, drive failures are negligible, which is a plus point. 

Previously, there were SAP instances where we used to have a lot of issues, such as performance issues, P1, etc. However, with NetApp, those have been almost negligible.

What do I think about the scalability of the solution?

We can extend the solution, per our wishes, which is also good. The environment for this solution is about eight to 10 petabytes. 

The solution has been widely accepted by our management. 

How are customer service and support?

I would rate their technical support as nine out of 10. Sometimes, it depends on to whom I am speaking. However, most of the time, technical support has been very good, apart from one or two negligible instances.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were using a different vendor for virtualization, then we switched to NetApp. The feedback from the VMware team is that things have improved. 

We were using Oracle Veritas previously. Sometimes, their technical support was not that user-friendly. While the hardware was good, it needs to be good going end-to-end. So, if we had an issue, then they were not as helpful, technical support-wise, as we have seen from NetApp. Apart from that, the features that NetApp provides overall are better than what Oracle used to provide.

I have worked on HPE products, but that has primarily been on 3PAR, which is mostly for SAN protocols.

How was the initial setup?

I was not a part of the initial setup.

What was our ROI?

The data rate is faster because there are no spindles on it.

Which other solutions did I evaluate?

We are using Commvault for backup purposes.

What other advice do I have?

If you are looking for long-term stability, performance improvement, and data compression, NetApp is the answer.

There are a few sites where our other vendors' contracts are running out. Most of those are getting replaced with NetApp. That is definitely in the pipeline.

I would rate this solution as nine out of 10. I am holding back one point for future improvements.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Senior Consultant at a tech services company with 10,001+ employees
Real User
Dec 13, 2021
Straightforward to set up, good performance for database applications, and supports volume encryption
Pros and Cons
  • "We recently started using the volume encryption feature, which is helpful because there are some federal projects that require data at rest to be encrypted."
  • "We would like to have a feature that automatically moves volumes between aggregates, based on the performance. We normally need to do this manually."

What is our primary use case?

The main purpose of the AFF is to work with applications that require high-intensity I/O operations. For example, we run some open-source DBs, as well as Oracle, that require high-intensity I/O. We also have a high-performance computing setup.

We have two locations. In the first location, we have an AFF cluster. In the second location, we have an AFF cluster that works in combination with ASAs.

Our environment is primarily made up of open-source applications. 

How has it helped my organization?

We are not using the NetApp cloud backup services. Instead, we have a storage solution on the back end and AFF on the front end. In this setup, we have high I/O with a low storage expenditure.

Our company is mainly concerned with software development and we have VMs as part of our infrastructure. We have a large number of VMs and they require a large data capacity, although we don't know which ones require high-intensity input and output. The reason for this is that some scenarios demand a high level of I/O, whereas, with others, the demand is low. We have AFFs set up at the front end, and at the backend, we have ECD boxes, which are the storage grid.

We treat the system as a fabric pool setup. When a high level of I/O is required, the data will be stored on NetApp AFF at the front end. We created a policy so that pooled data will move automatically to the lower-end capacity units, which are configured from the storage unit.

NetApp helps to accelerate some of the demanding enterprise applications that we have, in particular, our database applications. 

NetApp AFF has helped to simplify our infrastructure while still getting a very high performance. Prior to setting up AFFs, we had latency issues. Now, things are more balanced, including the volumes that are on SAS or SATA.

Using NetApp AFF has helped to reduce support issues, including performance-tuning. About a year and a half ago, we were experiencing some performance issues. Lately, this has not been the case, although occasionally, we still have problems. We are exploring whether it is the server hardware or an issue with VMware and drivers.

The ONTAP operating system has made things somewhat simpler, although we don't use it very much. I normally work on the CLI so for me, it is not a big difference. That said, as features are released with the latest versions, I review them to stay updated.

We also use NetApp's StorageGRID and the combination of it with AFF has reduced our overall cost while increasing performance. We see benefits on both sides. 

What is most valuable?

The most valuable feature is its ability to handle high-intensity read and write operations. It works very well in terms of this.

We recently started using the volume encryption feature, which is helpful because there are some federal projects that require data at rest to be encrypted.

SnapMirror is another feature that we use, but we don't have MetroCluster set up. SnapMirror is used for replication across multiple geographical data centers. In these locations, we have products and we are exploring how to minimize the bandwidth while improving DR capabilities. With respect to the DR, we don't use the AFF in secondary nodes.

What needs improvement?

In some situations, we would like to have an additional storage shelf but do not want to use an SSD. Unfortunately, AFF won't work in conjunction with SATA. Having these together might give some benefit in terms of capacity.

We would like to have a feature that automatically moves volumes between aggregates, based on the performance. We normally need to do this manually.

In some cases, we would like to have the ability to expand our units to handle two additional target ports. As of now, we are using four or eight target ports, which come with the A300 model. There are situations where we need to extend this but we have limited slots available. 

For how long have I used the solution?

We have been using NetApp AFF for the past six years.

What do I think about the stability of the solution?

The stability of this solution is fine.

What do I think about the scalability of the solution?

The scalability is seamless. Without any downtime, we can upgrade and scale-up.

As of now, we have a 40TB SSD front-end fabric pool capacity. At the back end, we have a two-petabyte storage grid. We are not experiencing any performance-related issues, although we have encountered a few time sync-related problems.

Which solution did I use previously and why did I switch?

I have also worked on an IBM DS8000 series and some similar products from EMC.

IBM had released the 8700 with the AFF configuration. However, I was with another company at the time. The majority of my experience is with NetApp using the CLI, but with the IBM product, I was using the GUI. I prefer the CLI in both systems.

With respect to the pros and cons between the vendors, it is difficult for me to judge. Each filesystem has benefits with respect to the vendor and the technology that they use.

How was the initial setup?

The initial setup is straightforward. It is not a big, complex job.

We are in the process of setting up and transitioning to a Hybrid cloud environment, but it takes some time. We are currently exploring it. We have thousands of servers in AWS and Google cloud, and we have an internal VMware cloud as well.

What about the implementation team?

The NetApp team helped us with the deployment and also helps with the patches.

What was our ROI?

We invested a lot of money in our NetApp AFF set up but we have a huge capacity. We balance it that way.

What's my experience with pricing, setup cost, and licensing?

NetApp AFF is an expensive product, although not compared to other vendors.

Which other solutions did I evaluate?

We chose the A300 model based on recommendations from existing users. There are lower-end versions, such as the A250 and A260, but we didn't explore them.

What other advice do I have?

Based on my experience, whether I would recommend this product depends on what the budget is. We have to determine whether we are achieving the right cost for the right product because the budget is the primary objective. Some cases may not require the capacity. Perhaps, for example, software-defined storage can manage it. To decide, we need to see what the application is, how much demand it needs, and what kind of performance it requires. All of these things need to be reviewed before we decide which products suit which situation.

Overall, NetApp AFF is a good product.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
NetApp AFF
January 2026
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.
Sr. Technology Architect at a pharma/biotech company with 10,001+ employees
Real User
Dec 13, 2021
Its data management software has helped us run operations very quickly, saving us a lot of time
Pros and Cons
  • "Regarding features, SnapMirror is one we depend on right now. It helps us provide snapshots to the customers on request. There are many scenarios in which we might take snapshots in various daily use cases. We trigger the snapshots, which gives us a sense of security because we know we have this technology in place if something happens."
  • "NetApp should offer more training so everyone can learn about the products. Other vendors have a lot of training options. It would be great if NetApp would highlight how to use the features more so that every admin or person can gain more knowledge about this technology."

What is our primary use case?

We are using AFF for a few clients. It's a specific type of data we use for these arrays, not like a block kind of thing or regular data. A few clients have particular requirements about where we put all the data. We are primarily using FAS, and we have around four or five AFF boxes. We don't deal with AFF regularly. 

We're not currently using NetApp Cloud Backup, but we're planning on implementing it. I'm not sure because my architect is the one who manages the end-to-end services for NetApp. He makes all the decisions on the NetApp side whether we use AFF or FAS. AFF is a unified storage box, so we route certain data to AFF. 

How has it helped my organization?

AFF has simplified data management across SAN and NAS environments. As admins, we're always trying to reduce the complications on the technology end. We're looking at the product from a single perspective. It's more about how the team engages with it. If one person on a 10-person team isn't comfortable with the features, then that's where we have to improve our understanding and where the vendor can help us. With AFF, we haven't had this issue. The whole team is thrilled to work on the product.

NetApp's ONTAP data management software has also made tasks simpler for us. There's no question about that. It has helped us run operations very quickly, saving us a lot of time. Before ONTAP, we used to spend a long time doing regular operations, but with the latest version of the tool, our day-to-day operations are much quicker and easier.

If you asked me to rate AFF's effect on the flexibility of SAP and Oracle workloads, I would give it a seven out of 10. AFF is what we are using right now, but the team isn't fully utilizing it because our architect team is managing everything. We haven't had enough time to look into that. We were interested in that. It is easier to understand and manage. There isn't a need to dig into that. However, I'm on the backend side of things, and we are still looking for some relevant documents that can help us understand this aspect better.

What is most valuable?

AFF is user-friendly. A person who has no experience with NetApp can handle it comfortably. Regarding features, SnapMirror is one we depend on right now. It helps us provide snapshots to the customers on request. There are many scenarios in which we might take snapshots in various daily use cases. We trigger the snapshots, which gives us a sense of security because we know we have this technology in place if something happens.

What needs improvement?

NetApp should offer more training so everyone can learn about the products. Other vendors have a lot of training options. It would be great if NetApp would highlight how to use the features more so that every admin or person can gain more knowledge about this technology. 

For example, my team is unaware of any product unless my architect tells us about it. Then the team starts digging. It would be helpful if they made all the documentation and training readily accessible to everyone on their portal.

For how long have I used the solution?

We've been using NetApp since I joined the company six years back.

What do I think about the stability of the solution?

Stability-wise, AFF is fantastic. We haven't seen many complications, and before there is a possible outage, NetApp reaches out to us and lets us know what's going on. 

What do I think about the scalability of the solution?

NetApp products in general are highly scalable. For scalability, I would rate AFF nine out of 10.

How are customer service and support?

NetApp provides excellent support. We get valid and crucial advice from NetApp every time we interact with them weekly or monthly. I would rate their support nine out of 10 because I work with various products from multiple vendors. Compared to other vendors, I feel more comfortable reaching out to the NetApp team. 

For example, I tried to reach the NetApp support team for one of the issues over the weekend. My call got disconnected due to a network glitch, and immediately I got an email in my inbox as well as a call back from NetApp on my given number. That's how NetApp reaches its customers.

How would you rate customer service and support?

Positive

How was the initial setup?

I do remote support, so I'm not working on the data center side. We have an on-site team that could better describe the installation and deployment. However, my impression is that deploying AFF is straightforward. 

The architect is the main person working with the NetApp products, and he does a deep dive before touching any product. Our team has minimal exposure to NetApp because our work involves a mix of vendors. We have people working on the NetApp side but not regularly. The architect spends a lot of time on NetApp in his day-to-day activities, and he makes the changes. He takes and gives recommendations about which product to use, whereas we provide remote support from a different region altogether. The implementation, changes, configuration, and decision-making are all done from the headquarters.

And once it is implemented, the remote team logs in and does the navigation part. We check the array and identify any problems. If we find anything, we immediately reach out to the architect. He's the one who engages with NetApp and relays information to the remote team. That's how we learn as an organization. We spend time on the products to gain knowledge and experience with vendors.

What was our ROI?

It's hard for me to speak to return on investment. We have a different team responsible for that. I support the technical side. A separate team procures new arrays. 

What's my experience with pricing, setup cost, and licensing?

In addition to simplifying the management across a mix of solutions, AFF simplifies the cost. That was one of the main reasons we purchased AFF.

Which other solutions did I evaluate?

We are using two other vendor products as well. One is from Dell EMC, and the other is HP. I say the best competitor would be EMC. We get the same level of support from EMC as NetApp. But it's hard to compare the two. Each vendor has its own way of providing the service. AFF doesn't work the same way the other vendor's product does. They both are unique and work based on their own design. However, the navigation makes a lot of difference for the end-users, like admins.

It depends on if you prefer working with the CLI or the GUI. I'm more comfortable on the CLI in admin roles, but I like the GUI over the CLI if I compare the same thing with the other product. Each product meets the needs of the use case in its own way, but the navigation style is different. Depending on your preference, you might feel more comfortable with NetApp or other products.

What other advice do I have?

I'd rate NetApp AFF nine out of 10. To customers who are considering AFF, I would say they can go for it without hesitation. If it's a choice between AFF, FAS, or something else, customers can choose NetApp AFF without a second thought. We are happy with NetApp. Out of all the solutions we've looked at, AFF is the best fit for our business requirements so far.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2304684 - PeerSpot reviewer
Administrator at a tech services company with 501-1,000 employees
MSP
Nov 14, 2023
Very fast and offers great technical support
Pros and Cons
  • "The most valuable features of AFF are its speed and the responsive support from NetApp."
  • "The only downside to NetApp AFF is its price."

What is our primary use case?

Our primary use case for AFF is for databases.

What is most valuable?

The most valuable features of AFF are its speed and the responsive support from NetApp.

What needs improvement?

The only downside to NetApp AFF is its price.

For how long have I used the solution?

I have been using NetApp AFF for eight years.

What do I think about the stability of the solution?

In terms of performance and stability, AFF is good for our current needs. However, if we require higher performance, we may need to invest in new hardware.

What do I think about the scalability of the solution?

NetApp AFF scales well for our needs. We can continuously add more storage and capacity to expand the system, which has been a viable approach for us.

How are customer service and support?

The support is great. When issues arise, the support team quickly addresses our questions and resolves problems efficiently. I would rate the support as a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have previously used Hitachi, but it is very slow.

How was the initial setup?

The initial setup of NetApp availability can be considered medium difficulty. If you have experience with NetApp systems, it is relatively easy to medium in complexity. However, if you have never installed such a system before, it can be quite challenging.

What's my experience with pricing, setup cost, and licensing?

NetApp can be expensive. It is worth noting that the cost isn't just in the hardware but also in the support, which can be a significant portion of the overall expense.

What other advice do I have?

Overall, I would rate NetApp AFF as a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Service manager at a tech services company with 201-500 employees
Reseller
Apr 14, 2023
Scalable solution with an easy initial setup process
Pros and Cons
  • "It is a stable solution."
  • "Its technical support could be better."

What is our primary use case?

Our customers use the solution for its MetroCluster feature.

What needs improvement?

It would be helpful if they set up local warehouses for the solution.

For how long have I used the solution?

We have been using the solution for five years.

What do I think about the stability of the solution?

I rate the solution's stability as a nine.

What do I think about the scalability of the solution?

We have an enterprise company as our customer for the solution. I rate the solution's scalability as a nine.

How are customer service and support?

I work as a support engineer and authorized distributor for the solution. Its technical support could be better as receiving the solution's spare parts takes a long time. When hardware failure occurs, we need to wait for its components to reach us from the metro city warehouse. It is a time-consuming process.

Which solution did I use previously and why did I switch?

We used HPE and Dell as well. They provide better customer service than NetApp as they have local authorized partners. So we get a prompt response from them in case of any failure issues.

How was the initial setup?

The solution's initial setup is straightforward.

What about the implementation team?

Our customers deploy the solution with the help of an integrator. I provide consultancy and integration services as well.

What's my experience with pricing, setup cost, and licensing?

The solution is moderately priced. I rate its pricing as a seven.

What other advice do I have?

The solution is quite good. I recommend it to others and rate it as a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer1635060 - PeerSpot reviewer
Network Storage Engineer at a computer software company with 10,001+ employees
Vendor
May 24, 2022
Accelerates virtualization and Oracle Databases, and SnapCenter makes backups easier
Pros and Cons
  • "The performance is outstanding when it's all Flash. That's the biggest bang for the buck that we get."

    What is our primary use case?

    We use them for file services, email, as LUNs for servers, Exchange, Oracle, and SQL.

    How has it helped my organization?

    We've seen an overall boost in performance, going from a combination of solid-state and spinning disks to all solid-state. That has increased our ability to provide more performance and throughput for the services that we're hosting. That's the biggest deal for us. We do what we did before, but now we can do it on all-flash. It's just faster.

    It accelerates virtualization and databases, which goes back to the performance. All-flash gives us the ability to provide the performance as it's needed and makes it easy to do and instantly observable.

    The use of AFF with Oracle has made it much faster. It all comes back to how fast it is. And with SnapCenter, the backup piece is much better than it was before. We were using NetBackup, but SnapCenter allows us to back up with snapshots, which is something NetBackup did not allow us to do.

    Also, the dedupe and compression reduce how much disk space we require. All of that really makes a big difference for us.

    An extra benefit is that NetApp AFF All Flash FAS has really reduced support issues related to performance. When everything is going at solid-state speeds, it's a lot easier to find the problems, where there's slowness.

    With all of it being in one software package, the ONTAP data management software has simplified our operations. We have the Enterprise licensing and that means we get all the tools that come with it. All of those tools, and their integration, make backup and restore very simple and very efficient.

    What is most valuable?

    The performance is outstanding when it's all Flash. That's the biggest bang for the buck that we get.

    And everything that we use on NetApp that can back up with the NetApp tools—SnapCenter, SnapDrive, and SnapManager—makes our local and our offsite backup very simple and very easy to do.

    For how long have I used the solution?

    I've been using NetApp AFF since 2007.

    What do I think about the stability of the solution?

    I don't know how to praise it enough. Parts of our environment are so old that it's amazing they even run, but they're still running. We had an overheating problem, the air conditioning went out, and they still ran. They're bulletproof, in my mind. We have many sites all across the country, and we really don't have any issues with the products. They just work.

    What do I think about the scalability of the solution?

    We've never had an issue with scalability. We could scale as large as we want. We can go out and up, anytime we want to. I'm really impressed with their scalability.

    How are customer service and support?

    NetApp's support is outstanding. Any question I have gets answered promptly. If it has to go back to engineering, they reach out to engineering and engineering comes back with the answer. They provide us with whatever we're looking for in a timeframe that is more than acceptable, usually above expectations.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    About 10 years ago we used to have EMC. Then we had both EMC and NetApp, and we ultimately replaced all the EMC with NetApp. Back then, we went with NetApp because of the cost. We got more for our dollar.

    What was our ROI?

    The ROI is from the performance and the ease of backup.

    What's my experience with pricing, setup cost, and licensing?

    NetApp AFF is somewhat pricey. If they weren't as pricey, that would be a big deal for us. It's worth it but if you could get a really nice car for less, you'd go for the "less."

    What other advice do I have?

    If you can get a demo and run it in your environment, play it side-by-side against comparable workloads and you'll see the benefits very quickly.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer1784157 - PeerSpot reviewer
    System Administrator at a leisure / travel company with 1,001-5,000 employees
    Real User
    Feb 21, 2022
    Data retrieval speed has improved and management of volumes is easy
    Pros and Cons
    • "The speed of data retrieval is the most valuable feature. We mostly use it for our SAP database and we are getting good IO from the hard drive."

      What is our primary use case?

      We are using it for storage.

      How has it helped my organization?

      Before, retrieving data or searching for something on the application would take some time. But since we migrated to NetApp, retrieving of the data happens quickly. It's fast.

      In addition, we can easily manage the volumes on the NetApp application. We are getting very good, high performance and it has simplified our data management jobs, such as creating volumes. If our hard drive fails, we can reinitialize the process, and do many other things. It's very helpful.

      NetApp has helped to reduce support issues due to performance or troubleshooting as we do not have such issues. We have not faced any performance issues since installing this device.

      In addition, the ONTAP data management software has simplified our operations. We use it for high-availability of our file system. If any hard drive goes down, it will automatically be recovered.

      We use NetApp AFF to support cloud integration and SAP Oracle. It has made the Oracle WebLogic site very fast and we can deploy the machines very easily. We can assign storage to the server visually, and use it to manage the storage.

      What is most valuable?

      The speed of data retrieval is the most valuable feature. We mostly use it for our SAP database and we are getting good IO from the hard drive.

      Also, NetApp AFF helps simplify data management with unified data services across SAN and NAS environments.

      For how long have I used the solution?

      I have been using the NetApp AFF A400 system for the last three months.

      What do I think about the stability of the solution?

      We have had no issues with its stability. It has been up 100 percent of the time since we installed it.

      What do I think about the scalability of the solution?

      We can increase the storage if needed.

      Currently, 60 percent of our storage is in NetApp. Another 20 percent is in HPE, and we use Synology storage for the NAS.

      How are customer service and support?

      Their support is very good. Whenever I have contacted them, whoever has dealt with me has been good.

      But the cost of support is quite high.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      Our HPE system was old so we switched to a new one.

      What about the implementation team?

      The deployment was not complex, but it was done by our vendor team. Still, it was easy. It was not a big deal.

      Our experience with our vendor team was good. They are quite a good technical team with good knowledge.

      What was our ROI?

      We only installed it three months ago so it's too soon to talk about ROI.

      What's my experience with pricing, setup cost, and licensing?

      There is room for improvement when it comes to the cost. The cost is very high compared to other devices. The HPE storage we used before was less expensive. NetApp is also more expensive than Dell EMC.

      Which other solutions did I evaluate?

      We evaluated Dell EMC and HPE storage.

      The NetApp interface was very easy, as was managing things. Our experience with HPE, which we used before, was that it was quite a complex system to manage when it comes to the storage and volumes.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer1764327 - PeerSpot reviewer
      Director, IT Infrastructure Services at a university with 1,001-5,000 employees
      Real User
      Jan 26, 2022
      Snapshots allow us to restore data that has accidentally been overwritten, modified, or deleted
      Pros and Cons
      • "In terms of the footprint, it is far more efficient. It has smaller, higher-capacity drives than our older unit. In terms of space, power, and cooling, it has simplified things."
      • "The newest version of ONTAP has a bit of a learning curve because you need to learn where things are to find them. It is not impossible, but when you are accustomed to the older version of ONTAP, it just takes a bit getting used to it, but it is about the same as before."

        What is our primary use case?

        We host data for our users via CIFS and NFS protocols.

        This is a physical appliance.

        What is most valuable?

        We found its Snapshots to be quite valuable. They allow us to restore data, in a timely fashion, that has accidentally been overwritten, modified, or deleted. That is the biggest feature. 

        In terms of the footprint, it is far more efficient. It has smaller, higher-capacity drives than our older unit. In terms of space, power, and cooling, it has simplified things.

        What needs improvement?

        The newest version of ONTAP has a bit of a learning curve because you need to learn where things are to find them. It is not impossible, but when you are accustomed to the older version of ONTAP, it just takes a bit getting used to it, but it is about the same as before.

        The front-end of ONTAP and its web UI could be improved. It has been a little while since I interacted with the interface, but my recollection is that because of the learning curve and things moving around, it is less intuitive than the previous version. 

        For how long have I used the solution?

        We purchased it over a year ago. However, we really started using it several months ago. We had originally set it up in our old data center, then we decided to move it to our new data center before using it in production. It has been up and running for six or seven months.

        What do I think about the stability of the solution?

        So far, stability has been good. We haven't seen any problems. It has been just a few months, but even going back to the previous model of the NetApp NAS that we've had, I can't fault the stability. It has been extremely stable.

        What do I think about the scalability of the solution?

        Because of the small footprint, the device allows for easier scalability in terms of rack space. Our previous solution used up almost an entire cabinet in our data center, which makes scaling a bit challenging because you need to find another cabinet, then cable across cabinets. This device is a lot easier because of its small footprint.

        We have about four rack units in total. At this point, I don't anticipate any physical expansion. If we are going to expand, it will probably be to the cloud for a variety of reasons.

        How are customer service and support?

        Our experience with NetApp's support has been superb. They are very proactive. I have nothing but good things to say about NetApp as well as our reseller that we work through, Indocurrent. The combination of Indocurrent and NetApp has led to a fantastic experience for us over the past year. I hope that doesn't change, and it hasn't changed since we went live with AFF.

        I would rate NetApp's support as 10 out of 10.

        How would you rate customer service and support?

        Positive

        Which solution did I use previously and why did I switch?

        We have seen performance improvements between AFF and our older NetApp, which was several years old.

        We moved to the AFF model for performance, going from just spinning hard desks to all-flash. Also, its deduplication rate is another positive that we have seen. We have been able to extend it further than its physical capacity by utilizing the deduplication that the platform offers.

        We don't have a SAN environment. We are just using it as a NAS. It is not any more or less complicated than our environment was before. We are still utilizing the same things, like export policies, quotas, qtrees, etc. that we were using with our older platform. It is about the same as it was before. 

        How was the initial setup?

        The deployment was done over the course of a couple of months. This was mostly scheduling time on our end to work with the integrator. We then had to schedule time to go prep it to be moved from Manhattan to New Jersey, before moving it, setting it up, and getting things back online. So, it took a couple of months to get set up.

        For customers who had it moved or shipped directly to the device's final destination, it shouldn't take that long to set it up if you have either a quality integrator or a substantial amount of experience with NetApp. 

        What about the implementation team?

        Because I worked with our reseller, Indocurrent, we had someone who had a substantial amount of experience with NetApp. I wasn't as hands-on in terms of deploying it, but I was there with him as he deployed it. I watched him, observed him, and learned from him. Learning from that person was actually helpful. 

        It was very straightforward working with the reseller. They have always been responsive to us. I have nothing but good things to say about our reseller/integrator. I would recommend Indocurrent as a reseller.

        What was our ROI?

        The amount of time that our IT support spends on it is minimal. Therefore, any cost savings would be negligible.

        What's my experience with pricing, setup cost, and licensing?

        I looked at other vendors for other potential projects and thought NetApp's pricing was very competitive.

        We are in the process of procuring the necessary license to do SnapMirror and back that data up to the cloud via AWS. Hopefully, we will be using that shortly.

        Which other solutions did I evaluate?

        We have had such a good experience with NetApp that our next logical step up from our previous device was just another NetApp.

        NetApp has been reliable for us. Their technologies have been rock-solid. That is why we felt comfortable going from their older model to their newer model, AFF, rather than looking for a new vendor.

        What other advice do I have?

        It is a good platform. If you don't have a lot of in-house experience setting things up physically, I recommend working with a good reseller. Find a good reseller whom you trust that has experienced staff and work hand-in-hand with them. You learn as you go, then once the device has been deployed, you can manage it for yourself.

        Take advantage of NetApp's knowledge base and support site. It has a lot of very good documentation and how-to guides that explain how to accomplish what you want to accomplish. 

        Get comfortable with the ONTAP command line because it is a very powerful tool that would allow you a lot of flexibility in terms of accomplishing many tasks. Where you might need multiple clicks and screens in the ONTAP web version, the command line allows you to do things with a relatively simple command.

        I would rate this solution as 10 out of 10.

        Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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        Buyer's Guide
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        Updated: January 2026
        Buyer's Guide
        Download our free NetApp AFF Report and get advice and tips from experienced pros sharing their opinions.