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it_user342129 - PeerSpot reviewer
Technology Support Engineer at a tech vendor with 10,001+ employees
MSP
​It's easy to detect the unwanted traffic, but it needs to be more user-friendly.

What is most valuable?

  • Reporting
  • Analyzing
  • Troubleshooting
  • Evidence gathering

How has it helped my organization?

It's easy to detect unwanted traffic with all the detection tools available.

What needs improvement?

It needs a better GUI, and especially it needs to be more user-friendly.

For how long have I used the solution?

We've used if for four years, five months.

Buyer's Guide
NETSCOUT nGeniusONE
June 2025
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What was my experience with deployment of the solution?

We had issues with capacity planning.

How are customer service and support?

7/10 because they have limited numbers of engineers who can handle the ticket created.

Which solution did I use previously and why did I switch?

We previously used SolarWinds Netflow Traffic Analyzer, and switched because Netscout is more granular.

How was the initial setup?

It's complex because you have to first identify the traffic flow, and then the capacity of the appliance.

What about the implementation team?

We used a partner.

What's my experience with pricing, setup cost, and licensing?

  • Type 1 - up to 50 interfaces
  • Type 2 - up to 10000 interfacs

Which other solutions did I evaluate?

SolarWinds Network Traffic Analyzer. Netscout is more detailed than SolarWinds Network Traffic Analyzer.

Disclosure: My company has a business relationship with this vendor other than being a customer. We're partners.
PeerSpot user
reviewer2240247 - PeerSpot reviewer
Security Consultant at a tech vendor with 11-50 employees
Reseller
Top 5
Data analysis feature needs improvement, and the user interface could be easy to use
Pros and Cons
  • "It is an easy-to-scale platform."
  • "There is currently less visibility or GUI to analyse the packet for troubleshooting purposes."

What needs improvement?

The platform's data analysis feature needs improvement. There is currently less visibility or GUI to analyse the packet for troubleshooting purposes. In comparison, it is easy to analyse the packets using the solutions like Wireshark.

For how long have I used the solution?

We have been using NETSCOUT nGeniusONE for three months.

What do I think about the stability of the solution?

Stability-wise, the platform works fine.

What do I think about the scalability of the solution?

It is an easy-to-scale platform.

How are customer service and support?

The platform's technical support services are good.

How would you rate customer service and support?

Neutral

What's my experience with pricing, setup cost, and licensing?

The platform is expensive.

Which other solutions did I evaluate?

Compared with other competitors, NETSCOUT nGeniusONE is not easy to use in terms of interface, functionality, and performance.

What other advice do I have?

If you are not a technical expert, do not use the platform. I rate it a three out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
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Updated: June 2025
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Network Monitoring Software
Buyer's Guide
Download our free NETSCOUT nGeniusONE Report and get advice and tips from experienced pros sharing their opinions.