NETSCOUT nGeniusONE Reviews

My primary use case of this solution is the monitoring of network devices, security devices, servers, and so on.

There is a need to reduce the complexity of this solution.

The stability of this product is ok.

Technical support for this product has been ok, with no issues.

The initial setup was complex, and deployment took around six months.

I used consultants for deployment.

This product is suitable for high-level enterprises, but I would not recommend it for small-to-medium enterprises. I would rate this solution as five out of ten.

Most of the time, the use case is if, for example, the network is slow or an application is slow and you don't know why, and you need something to look for the root cause of the problem. With NETSCOUT, it's very easy to check where the problem is located. You can uncover if it is in the network or the application or the server.

It's easy to use and easy to pinpoint where the problems are if ever something is slow. 

Most of the time the customers are complaining that the system is slow and you need to know why something is slow. It will give you insight into the underlying issue, which is very helpful.

The installation process is straightforward. 

Technical support is very good.

The solution could do more for security. It should offer more security-related features. 

We have had NETSCOUT for a long time. In the past, it was part of Fluke Networks, and then Fluke Networks was bought by NETSCOUT. Then, we were working together with NETSCOUT,  acting as a reseller for NETSCOUT solutions. We have been working with them for more than 10 years and of course before that, with Fluke Networks.

Technical support has been good. They do not need to improve it. We've been satisfied with the level of service on offer. 

The initial setup is very straightforward. It's not overly complex or difficult. I found the process to be very simple. 

It's a hybrid solution. You can use both cloud and on-premises deployment models. 

We are not the users of this solution. Rather, we are the reseller. We are a local reseller for these kinds of products within Belgium. We also have a company in the Netherlands, it's for the Benelux region. We have customers in Benelux and we are acting as a reseller and we sell the solutions and the support which we do ourselves. For me personally, I'm located in Belgium. I handle the Belgium market and Luxembourg, however, I have colleagues in the Netherlands and they do the Netherlands market.

I'd rate the solution at an eight out of ten. I've been pretty pleased with its capabilities overall.

I would recommend the solution to other users and organizations.

This solution has been implemented at banks and retailers to focus on network-based application performance management.

Aligning the solution with a visibility layer (taps, aggregation taps, and packet brokers - Ixia and Cubro), NMs system (Sintrex) we were able to deliver information relating to various applications and their behaviour.

Creating an environment where you triage a problem quickly and provide valuable information allows for improved MTTR.

This allows for a cross-silo approach, enhanced visibility, which enhances IT to better service the business.

We have partnered with Netscout over many years with various solutions - TruView, nGeniusOne, Infinistream, XG, etc.

With the focus on customer-defined applications and triggers we have been able to provide important information to clients regarding their application performance.

It has played an integral part in providing valuable information in a critical arena.

The ability to use pre-defined applications and configure client-specific applications allows for a comprehensive solution that enables all teams within the IT organization.

The combination of triggers with the ability to generate alarms.

The ability of the dashboards is useful for discover, mapping and understanding of application behaviour.

The ability to define client-specific applications.

If required, you can view up to a millisecond of what the behavior of the application is.

The ability to give insight into assigning the problem, with relevant information, to the correct team.

Detailed reporting that can be built with various perspectives and metrics.

Various dashboards can be built to service various applications or security teams.

The initial deployment is tedious and requires a lot of build, deployment and configuration time. Experience is key to a successful deployment.

It is critical to work with the network team to understand how the data flows across the estate to ensure that you tap, aggregate, de-capsulate, de-crypt, and de-duplicate correctly.

From these points, you need to ensure that the logical strategy and configuration suits the correct reporting and visibility as to ensure that you get the most out of any potential logical context.

It is also important to ensure that you spend time to understand the applications you want to profile and work with the application owners to ensure that everything is aligned correctly.

We have been using this solution at multiple clients for many years.

In general, the stability is good, but we have had one or two incidents where specialized support was required.

The solution can scale in most directions, bandwidth, hardware, virtual taps, etc.

We have a good relationship with the vendor. They are always willing to help, but due to the complexity of the environment solving problems can take some time.

We have previously made use of nMetrics, Spyke and older versions of the Netscout product range and still make use of ExtraHop Reveal (x).

We do however try to fit the need of the customer to the best solution and the vendor they prefer.

Initial setup and configuration is complex and tedious and requires a methodical approach with experienced engineers.

For complex implementations, we rely on the vendor for more support.

The return on investment is directly linked to the deployment, configuration, and management of the solution.

If you make it a priority, you will experience good ROI.

It is important to spread the cost across the various IT silos as this solution works as an umbrella to provide information to all teams.

Try to target major aggregation points in your network to deliver the best potential data to the solution. You can from that point start to target specific areas to resolve specific issues or gain particular insight into certain areas.

Do not forget applications traverse North-South as well as East-West and in layers of those. Think about your typical WAN breakout, Layer 2 connections, Virtualized environments, and servers supported by back-to-back connections (eg. web server supported by DB server, with a direct connection).

Sintrex Flow Module, ExtraHop Reveal (x) - the reason we went with nGeniusOne was because the client has that they require a specific solutiion that NetScout answers, already deployed other Netscout solutions or that they had a specific function in mind (eg. InfiniStream tagging)

It is always important to understand the problems you are trying to solve, what insight you are trying to gain and that this is a solution for the business, not just a specific IT silo or team. 

The primary use case is to have the ability to detect issues that a customer would eventually see. It's a more proactive approach for making the customers have a better satisfaction in terms of their usage and performance.

It gives us quicker reaction times and more proactive diagnostics, especially in terms of needing to set up an alarm if a threshold was exceeded.

It gives us a deep package inspection. It provides that sort of visibility. It also has the ability to get the data in real-time.

This solution helps us get to root cause quickly, especially as we dive deep capturing packets.  

• The quick ability to troubleshoot.
• The ability to look forward.
• The ability to develop proactive solutions.

It is the ability to collect data and analyze it, especially key performance indicators. This is before a customer would call to the service center to complain that they have had bad coverage or a dropped call.

While it is good, the single pane of glass view is too high level. It is better for management or someone doing sanity checks. A lot of times, I need to go deeper into the additional screens to get what I want out of it.

We would like to have increased performance in the future. Eventually, we will need more horsepower.

We would like NETSCOUT to add additional topics to the data that it collects, because big data is important going forward.

It's very stable. 

When we first got the tool, there were some performance issues. Eventually, they worked out the issues through various upgrades and server hardware enhancements. That was a plus.

We do have two onsite NETSCOUT engineers, who are excellent. Especially when we encounter an issue, we tell them right away, "We have an issue. Can you fix it?"

We don't have to wait a few days for something to be solved.

The initial setup was a probably a little complex. We had to get things up and running, do field trials, fine tune the performance, then evaluate it under load, and fine tune it again.

We worked closely with NETSCOUT for the deployment. 

We have our own IT department who channels the server, infrastructure, and networking. I'm on the engineering side, and we work directly side-by-side with NETSCOUT. 

We don't use a third party vendor.

Proactive versus a customer having a bad experience: That is the key point. Because you get a bad experience, and you lose customers. You always want tools to make your customer happy.

The solution gives us a forward looking vision. We develop custom applications on top of the data that we collect. It gives us that ability, which is an advantage.

It's definitely decreased troubleshooting time. We get a direct window into the infrastructure and various probes, especially the ability to capture certain KPIs that we look at. Normally, if we didn't have this tool, we would have to collect them under various vendor boxes. That takes time and experience.

Deep packet inspection is the key point for NETSCOUT versus the other competitive tools that we also use.

Take a look at it. If not, you're losing the opportunity to improve your performance in terms of its customer aspects.

Our primary use case for NETSCOUT nGeniusONE is to monitor what is coming in and out, then distinguish where we have problems in our network.

With the Vprobes, we quickly identified issues on the application servers, which we normally couldn't, where it usually would be a full circle round between our NOC and server people.

This solution provides us with increased visibility while conducting IT deployments.

We have seen a small decrease (10 to 20 percent) in our overall troubleshooting time.

The sessions, where everything is graphically displayed out, which allow people in our NOC to quickly figure things out.

The single pane of glass view makes life simpler.

The dependency mapping provides quicker analysis and quicker resolution. We are able to pinpoint problems quicker online.

I would like more in-depth convergence between all the applications, especially when I look for information through a data mine.

It has a lot of what I like to use, but some features are not there yet. It is sometimes even going down to older protocols still getting used in the world right now.

They need to improve using voice other SIP.

The stability is good, so far. We are probably five nines up.

It is definitely scalable, as long as we do things right.

The technical support has been superb, so far. We have a sales engineer who works directly with us. He has been awesome.

The biggest reason for the switch that we're going through right now is that it is a Solaris box running old C++ code. That definitely needs to be replaced, as that technology is dead. This is more of solidifying a two-vendor solution to make life easier for people working on troubleshooting.

The initial setup was straightforward. 

We have definitely seen ROI.

The primary use case is network monitoring for telecoms.

Everybody is using the same tool set. Therefore, we are speaking the same language.

Network faults are easily and quickly identified through dashboards and drill down.

It has versatility to correlate different traffic types and performance management statistics.

The single pane of glass view is very simple and good. For my users, having all the applications in one place is the aim.

We would like more encryption of customer data, because we have a very security conscious company. We have a lot of regulation coming in which requires us to make customer data private.

There is a lot more integration work that needs to be finalized for simpler tool set. The integration of many products into a much simpler single pane of glass is where we want to be.

The stability is good. We haven't had a major failure for years. Apart from the hardware's age, the software is pretty robust.

The current solution is not easy to scale, because it is an appliance-based solution. So, you have to swap everything out.

The technical support is OK. While it is not outstanding, we don't have any complaints.

We did not have another solution previously.

The initial setup is relatively straightforward, as any network integration can be. The complexity comes when you are trying to tune it.

We used a reseller for the deployment. They were very good. We have a good working relationship with them.

We have seen some ROI with the root cause analysis. It is quicker to root cause analysis. We are seeing increased network uptime, because if we're spotting, and if we're getting root cause analysis quicker, then we know what comes up quicker.

From my user community, I am getting the impression that something which use to take days has now gone to hours for troubleshooting.

The primary use case is network management.

We have an older product. We are just now installing the newer product. The older product was primarily used for troubleshooting, which is all I can discuss.

The product hasn't helped the way our organization functions.

Going forward, we will be using this solution for unified communication application performance: voice, video and data.

The most valuable feature is visibility.

In the past, the product has helped us get to root cause quickly.

We would like better end-to-end data flows. This is something that my users always complain about, as they don't know what the data flows are on the network. We have things, like Cisco NetFlow, but all you have is the two endpoints that you have captured from a probe. We would like to know every point along the line.

The stability is very good. We have had no issues.

The scalability is very good. We have had no issues. It has been very scalable.

We have two network operations centers. We support 34 nodes, and those nodes are being remotely monitored.

We have had very good support from the NETSCOUT team.

We deployed in-house.

It is very expensive, but it's well worth the money.

We probably won't use the single pane of glass view.

The primary use case is for network monitoring, event management, packet tracing, and forensics.

We have cut back on our troubleshooting, by isolating certain trouble areas. It has brought visibility to what requires replacement in the future.

We had a situation where a client said the network was the problem, because their reports weren't running from an automated server report. After multiple support groups tried to isolate and troubleshoot the situation, the incident came to us. We were able to isolate it with five minute clicks and determine that it was an access issue.

The visual and graphical interfaces in the display that it provides for us to show our senior leadership. We can show them what is actually happening, instead of a spreadsheet.

I like the single pane of glass view. A single pane of glass view of the network will help us address important needs more quickly based on our alarming.

The dependency mapping is very helpful and resourceful.

I would like to see nGeniusPULSE and AED (Arbor Edge Defense) integrated with the solution.

Some help screens would be nice, especially if we bring on new operators. It would be great to see if they have more helpful tips available.

Between the host analysis and session analysis, there is a limitation of one hour. This can hinder us if a situation occurred ten hours ago. Sometimes, you can't open up that window.

It is reliable.

Scalability is great. I am looking forward to seeing more.

The technical support has been very attentive and responsive to our needs when I have called.

The solution was deployed in-house.

We are starting to see ROI.

We have seen a measurable decrease in mean time to know (MTTK) and mean time to repair (MTTR).

This solution has cut our overall troubleshooting time.

The solution has helped us increase our application/network uptime.

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