NETSCOUT nGeniusPULSE Reviews

NETSCOUT nGeniusPULSE pricing is contracted annually, with approximately 15% of total costs attributed to product fees. The pricing is considered high, but the solution is known for its stability. Annual licensing offers better cost-effectiveness compared to monthly payments. Users report no additional costs beyond standard licensing, suggesting predictability in expenses. Overall, the price perception varies, with some rating it moderately costly but justifiable due to its reliability.

• "The tool's price is okay. On a scale of one to ten, I rate it as a five, where one means it is not expensive, and ten means it is the most expensive."
• "The price of NETSCOUT nGeniusPULSE is high. The other solutions are less expensive but we cannot depend on the other solutions, they are not as stable."
• "Cost is contracted on a yearly basis. There is no additional cost beyond the standard licensing."

NETSCOUT nGeniusPULSE is primarily used for troubleshooting application and network issues across sites. It aids in monitoring unified communication performance, testing calls, and ensuring uptime. Users implement it for proactive oversight of SaaS applications and network stability. It is deployed as a packet sniffing tool for traffic analysis, creating baselines, and identifying threshold violations. The tool's applications span sectors including finance and oil and gas, supporting cloud environment monitoring and international traffic analysis.

Customers find NETSCOUT nGeniusPULSE's support generally fast and knowledgeable, though reaching the right technician may be challenging. Responsiveness usually meets expectations within 24-48 hours. Some users interact with support directly, while others through a partner. Despite mixed experiences at the first level, more advanced support is praised for its expertise. Ongoing relationships are maintained after implementation, with technical debriefings ensuring standards. Overall, many rate their experience highly.

Users found NETSCOUT nGeniusPULSE's initial setup to be straightforward, with easy-to-follow documentation. It typically takes three days for full deployment, from installation to initiating data collection. Within five working days, the system provides meaningful data. Teams manage software upgrades and data center integration, with some technical assistance involved. Users praised the process for its simplicity, with efficient installation resulting in a fully functional system delivering comprehensive network reports.

NETSCOUT nGeniusPULSE demonstrates excellent scalability, accommodating network growth without issues. Users find it easy to add components, automatically acknowledging new devices. The system is effective across over 100 sites and suits both large and small networks. Larger networks require more probes and tap points. With flexible upgrades for users or nodes, it supports enterprises and smaller entities alike. Companies successfully manage traffic and monitoring with switches, even during peak concurrent network management activities.

Users report excellent stability for NETSCOUT nGeniusPULSE. They have noted consistent performance on Linux without any major issues. Some initially encountered problems with endpoints losing IPs, which were resolved with the latest update. They have used it for years with minimal need for server reboots, in contrast to Windows solutions. Feedback highlights its reliable function, even when paired with other tools like Gigamon, to manage traffic effectively.