NetSuite ERP Reviews

• Ease of use out-of-the-box
• Customizability
• Cloud based
• Real time visibility
• Single system

There are still some bugs in some of the modules. Sometimes the system shows unexpected behavior. I’d love to see quicker fixes and fewer bugs.

I’ve been an implementation consultant for this software for a little more than three years.

There weren't really any stability issues. NetSuite claims and provides 99.9% uptime.

There were no scalability issues. This is the best scalable ERP solution I've seen.

Overall, the technical support is pretty good. In almost all cases, even if they’re unable to resolve the issue, they do give you some kind of workaround so that business can continue.

I am not aware of any previous solution.

The setup depends on the complexity of the business. I’ve seen customers up and live on this system in as little as two weeks. I’ve also seen implementations that go on for six to nine months.

We did not evaluate any other products.

• As with any ERP system, there’s a lot of planning involved.
• The various stakeholders and business process owners should spend some time evaluating this system.
• It’s powerful and flexible, but planning is key!
• Don’t balk at the price. A single suite of applications (like NetSuite) is a far better solution than running multiple systems.

Some valuable features of this product are P2P and O2C processes, inventory management, fixed asset management, project management, CRM, reports and customization.

If you take any industry, the base line for business is procurement and sales. NetSuite has given the transaction features to post in the GL, i.e., whenever you create a transaction in the backend, the GL posting happens automatically, depending upon the items/accounts that you have defined. Thus, you don't need to be an accounting expert, to know what should get posted or not. For each transaction, a customized approval/printing can be applied, thus making it global and apt for any industry.

Project management is not being used to a great extent, but it really helps many industries to track their budget versus the actual expenses incurred and the revenue.

NetSuite CRM+ and Sales Force Automation tools are almost equivalent to the Salesforce Cloud application that help the industry to gain new customers.

The customization feature gives us the liberty to design/customize NetSuite to any extent. I have worked to develop the NetSuite product structure for Educational ERP. Now, the product NetSuite ERP is SDN certified.

In summary, NetSuite is the future and can help small/medium-sized companies to grow in automation.

As a NetSuite functional consultant, I can see how this product is getting evolved with each version release. When we implement NetSuite to the organization, it automates the business to a large extent with minimum human interference. For example, the approval becomes easy due to live entry transactions or the sale functions are improved due to better use of Salesforce automation or there is better utilization of resources due to project management or there is better planning due to NetSuite demand planning.

NetSuite is still made for small/medium enterprises and needs to focus on bigger organizations, i.e., the Enterprise Edition. NetSuite also needs to provide better budget allocation in order to achieve control over the fund distribution in real-time. For example, if the budget allocated is less and the expense is utilized, the system should not allow the user or needs to warn the user from entering the transactions.

Under Budget allocation: We don't have control over the restriction on over expenses. After distribution of budget on the accounts, if lets say Stationery Expenses budgeted 400$ the actual expenses can not go beyond 400$, unless there is change in the Budget.

SalesForce CRM gives permission to approve transactions without log in to system just form email Note "Approve", "Done" . i.e. if I am the approver I will get an email notification and from that I can revert back as Note "Approve" or "Reject" to approve/reject record without getting in to account. In NetSuite we need to have the access for any approval so we need to log in and approve the transaction.

I have used this solution for three years and seven months.

There were no stability issues.

NetSuite is scalable to a larger extent. It can be mapped for many requirements.

I would give the technical support a 6/10 rating.

I was using a customized educational ERP tool and wanted to work on a cloud ERP solution.

The process started with getting support from them. Then we carried out the implementation in the vanilla environment for wholesale distribution; after which I developed the SDN certified NetSuite Education ERP product (edERP). So in terms of customization, I have worked from a simple to complex level.

If NetSuite wants to target more small-scale / medium-scale businesses, they should reduce their pricing by around 30 - 40%.

We looked at other solutions namely, SAP and Salesforce.

It is an excellent product. It is easy to navigate, has an excellent user interface and also is easy to learn because if its transaction and real-time posting of accounts.

Financial tools and inventory management allow scalability to high volume multi-channel orders and fulfillment.

As a consultant/implementer, we track all projects and financial tasks.

We use NetSuite tools to handle a multi channel, high volume order environment providing insight and profitability by channel and product velocity and profitability.

The CRM module just does the basics. I’ve worked with CRM tools for over 15 years, rolling out Siebel and Oracle as a sales manager and as an IT leader. I now deploy NetSuite ERP and eCommerce.

I’ve worked with the SFDC folks in extensive demos as well as some contact management software. I know my way around this CRM subject area reasonably well.

The NetSuite tools perform the needed functions that a sales team needs. Because it is integral to the NetSuite platform with a variety of technical tools, I feel it is more capable for the sophisticated user.

My sense is that sales teams having sophisticated capability without having the time to learn or benefit from it, does not compete with the SFDC approach of rapid start up and simplicity for the end user.

Embedded graphics and a simpler UI seem to win over the sales teams. That is why the CRM within the NetSuite application is best sold as part of an enterprise sale. This prevents the sales team from going their own way in application selection. Companies that choose the best breed of solutions and then choose to integrate them, create a sub-optimized enterprise solution.

Do not treat the CRM capability as a bolt on to the excellent ERP platform.

Give the CRM module the embedded graphics and faster responding user interface for laptops and mobile devices that attracts the general sales and marketing teams.

For more sophisticated CRM users, leverage the native tie in to ERP and eCommerce for real time financial, inventory, and sales data.

I have used NetSuite ERP for three and a half years.

We have not had stability issues.

We have not had scalability issues.

Technical support is excellent.

We made the switch from on premise applications to cloud-based NetSuite.

Setup is straightforward. The methodology is extremely important. If the core business model and financial strategy is implemented correctly, all other modules become sequential building blocks.

Order at the end of the quarter.

We evaluated Oracle, SAP, Sage, and QuickBooks.

Build out the business and process models and walk through them multiple times. If there are integration points, make sure data mapping is part of the process model.

The flexibility: In comparison to other products I've used, it is completely scalable. It would be suitable for a few users to hundreds.

If, for example, you want to renumber your chart of accounts, you just renumber it. If a supplier changes its name, you just change it.

It has a fantastic search capability. If you want to find a supplier invoice, you just type the number into the search bar and the results are displayed! If you need a new field for something, you just create it. It's not a three month project to get a new field, but rather just a five minute job! I could literally go on and on.

A huge plus point for me is that you're always on the latest version. You just get upgraded twice a year. This is a huge bonus. I've seen companies that spend hundreds of thousands of pounds upgrading to the new version. With NetSuite, the upgrade is included in the subscription.

As it's a genuine cloud-based product, you don't need servers, server managers, server rooms, backups, etc. It's all there for you. If you need to log in, you just need the internet and your login details. You do not need an IT team to organize access for you.

Companies where I implemented the solution commented as follows:

Found it easier to plan

Viewing the current status of the business in real time with the dashboard facility

Generally speeds up the accounting function with less errors

the functionality as far as I can see is really good. It's modern and really configurable - and even customisations that in other systems I've worked on would take months takes days - sometimes hours - so on the whole, it is a very good solution.

I have been using NetSuite for two years.

It is cloud based and the performance has been fantastic over the last two years. I think I've seen a half a day of down time.

It is very scalable, as long as you evaluate what might change in the future. You could set it up to allow you to add new divisions, departments, and even subsidiaries/companies very quickly.

Technical support is excellent.

I used to implement Sage Line 500/1000.

The setup was reasonably straightforward. It's all in the planning. If you plan what you want, it's easier to hit the target.

I don't get involved with this sort of thing.

I only implement NetSuite for other companies.

Make sure you get your requirements planned

Don't be afraid to re-evaluate processes

Don't be afraid to revisit things like your chart of accounts

I've seen many companies that just want to copy what they had in their old system into their new one. Every system will allow reporting in different ways. Ensure you set it up to get best, most efficient reporting for the new system.

It is a cloud-based ERP tool with minimal downtime. It can be accessed from anywhere in the world.

It provides support for consolidated reporting from multiple subsidiaries in different countries.

The NetSuite fixed asset module needs to be worked on.

I have been using this solution since October, 2014.

There were no stability issues.

There are no scalability issues since the modules are constantly updated.

The technical support is excellent.

We were previously using QuickBooks. Since it was not scalable for multiple subsidiaries, we switched to NetSuite.

The setup was straightforward. The implementation team will work with the system administrator to configure this tool to your company's needs. Be sure to have a clear idea as to how you would like the system to work.

You should work with the implementation team as they are an excellent resource. Even for post-implementation, I would recommend getting the higher-tier support that will work closely with you and answer any questions that you might have.

The system notes give me information of who changed what.

We are an implementation partner of NetSuite and we don’t use the product ourselves.

The user interface could be improved. The latest technology can be used to improve the list view of records and load pages faster on a browser. This will make the search faster.

It needs better POS features. It’s a point-of-sale system, implemented for retail business.

I have used NetSuite ERP for three years.

We have not really had any stability issues.

We have had scalability issues.

I would give technical support a rating of 2.5/5.

We were using Openbravo ERP.

The initial setup was simple.

It’s a bit expensive.

Make sure you have a good internet connection.

The reporting feature is the most valuable because it is very flexible. It is easy to retrieve any data via a saved search.

Compared to other ERP systems, Oracle NetSuite demarks the reporting capabilities via its flexible reporting tool.

It is an integrated system that helps us streamline the business processes.

The manufacturing aspect needs to improve.

There were no stability issues.

There were no scalability issues.

The technical support is very good.

Oracle NetSuite is the best cloud-based solution.

The setup was straightforward. The Oracle help center explained everything to us.

This product is worth its price and provides value for the money.

We looked at other options, namely the Microsoft Dynamics NAV solution.

You should go for it. You won't regret it! This is the best solution. It is very simple to configure, easy to use, and is hosted on the cloud.

Role-based workflow and user interface & dashboard were the most impressive features.

Especially for a cloud SaaS ERP system environment, from the perspective of the end user, as they may only be interested in the ERP business domain and functionality, the role-based user interface design and dashboard makes the end user feel that the system is addressing exactly the area they are concerned with. This might generate a presales advantage and end-user decision on purchasing the ERP.

Usually, role-based design provides ease of operation, because the screen is designed to be dedicated for the specific job position (role), so the location and operating procedure on the screen is designed to fit the specific role for operating efficiency.

In this sense, role-based design has more potential for improving the UI than other methods.

To exponentially increase revenue of cloud ERP SW, human intervention could be minimized, and there might be certain ways of optimizing the method of selecting & configuring apps by the end user.

It has been well addressed that especially on the area of complex business process like ERP, there still are areas which needs consulting service from experts. The area may mean assessment, system configuration and set up, etc.especially on the initial phase of implementation. 

Additionally, difficulties for end user to select proper modules from cloud ERP were addressed.

Without having some knowledge about the ERP system, it may not be easy to decide and select appropriate module through the descriptions or even with some trial experience, as what is shown may differ from expectation. 

So, I think that those are typical chasm that prohibit exponential growth of cloud ERP market, by the nature of requiring supports from experts, saying constraints of human dependency.

Role based design in NetSuite may mitigate many issues of the above by keeping the nature of end user perspectives.  

The concept of ‘Role based’ may be extended if there is a feature that allows user to adjust the location/sequence of operation on the screen or the operating procedure based on the industry and size (number of user) of the enterprise.

I used it 2-3 months for benchmarking.

There seems to be no problems with initial setup, but not sure if you are trying complex cross-functional process. There could be a concern about the cost of consulting for optimal configuration of process.

There is no doubt that NetSuite has strong potential on technology and scalability.