Try our new research platform with insights from 80,000+ expert users

NetSuite ERP vs SAP ERP comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.4
NetSuite ERP outperforms QuickBooks with enhanced currency handling, scalability, and quick ROI through improved management, support, and cost reduction.
Sentiment score
3.8
SAP ERP enhances efficiency and saves time, offering varied ROI timelines through improved inventory management, accountability, and automation.
My current organization finds NetSuite ERP really helpful for cost reduction and return on investment in the long run.
Software Developer at Techasoft Pvt Ltd.
SAP ERP did provide value for money.
CIO at Vortella
 

Customer Service

Sentiment score
4.6
NetSuite ERP support is mixed; praised for responsiveness yet criticized for slow responses and inexperienced staff, with service quality tier-dependent.
Sentiment score
6.8
Users find SAP ERP customer service satisfactory, appreciating quick responses but suggesting improvements in knowledge and technical efficiency.
I cannot get any contact directly with Oracle, as they redirect you to a partner.
Principle Consultant at iOCO
For the support of NetSuite ERP, I find that you have to buy it to get fast responses.
Software Developer at Techasoft Pvt Ltd.
SAP technical support is very good.
Consultant at a retailer with 1,001-5,000 employees
It was very quick, and we didn't have many tickets, but every time any issues arose, they were very quickly resolved.
CIO at Vortella
It is not easy to justify something as high priority unless the system is completely down.
IT Service Management Team Lead at a financial services firm with 1,001-5,000 employees
 

Scalability Issues

Sentiment score
7.5
NetSuite ERP is highly scalable, effectively managing growth and complexity with adaptable modules and cloud-based flexibility.
Sentiment score
7.1
SAP ERP is praised for scalability by large companies, supporting growth and integration, despite initial challenges.
For golden partners, NetSuite ERP provides more options and enhanced reliability for scalability.
Sr Analyst at Freelance
It is scalable when moving from one version to another or adding additional components like warehouse management.
Consultant at a retailer with 1,001-5,000 employees
The scalability of SAP ERP is excellent.
IT Service Management Team Lead at a financial services firm with 1,001-5,000 employees
 

Stability Issues

Sentiment score
7.3
NetSuite ERP is highly reliable with 99.9% uptime, seamless upgrades, minimal bugs, but occasionally affected by server issues.
Sentiment score
8.2
SAP ERP is stable and reliable, with minimal issues, satisfactory performance, and regular updates enhancing its reputation.
Sometimes I wait thirty, forty, or fifty seconds for a screen to refresh.
Principle Consultant at iOCO
For any issues, Workato contacts NetSuite ERP directly to resolve tickets or problems.
Sr Analyst at Freelance
Production processes would be on hold without stability, so it is quite important that the software is very stable.
CIO at Vortella
Stability-wise, SAP ERP is the best product among others.
Consultant at a retailer with 1,001-5,000 employees
 

Room For Improvement

NetSuite ERP faces user interface and customization challenges, lacking features and support, with a complex setup and high pricing.
SAP ERP needs modernization with improved UI/UX, cost reduction, easier integration, and better support for smaller businesses.
The addition of AI features in NetSuite ERP would enable automatic triggering, approval processes, and event streams to IT teams or cross-functional teams.
Sr Analyst at Freelance
My sales and warehouse managers don't find the demand planning feature effective.
Software Developer at Techasoft Pvt Ltd.
The way that lists refresh and the way the drop-downs work are not very intuitive.
Principle Consultant at iOCO
SAP ERP could improve by integrating additional components such as digital signatures and barcoding.
Consultant at a retailer with 1,001-5,000 employees
SAP recently implemented Databricks, and they started investing significantly in the analytic environment.
IT Service Management Team Lead at a financial services firm with 1,001-5,000 employees
I believe that SAP ERP needs to include AI functionality now, as I think it would be a significant change that could improve and enhance the product.
Manager at Innatech
 

Setup Cost

NetSuite ERP pricing is usage-based, varies by users/modules, and can start around $50,000 with potential discounts.
SAP ERP offers comprehensive features but is costly, particularly for SMEs, with high licensing and implementation expenses.
My IT managers say that some of their features are quite expensive.
Software Developer at Techasoft Pvt Ltd.
Small and medium companies can struggle with the pricing.
CIO at Vortella
The pricing for SAP ERP is medium but slightly on the higher side.
Consultant at a retailer with 1,001-5,000 employees
 

Valuable Features

NetSuite ERP offers robust features like customizable dashboards, real-time reporting, and automation, enhancing efficiency and decision-making.
SAP ERP provides integrated, customizable modules with real-time data, ideal for large enterprises needing scalability, security, and efficiency.
The interface is easily understandable even for a common user, unlike the NetSuite ERP direct website which requires more technical knowledge.
Sr Analyst at Freelance
NetSuite ERP's inventory management feature has helped optimize stock levels and customer satisfaction because the inventory management module is decent.
Software Developer at Techasoft Pvt Ltd.
The most valuable feature I find in NetSuite ERP is that it functions as an accounting package for our accounting needs.
Principle Consultant at iOCO
The consistent integrations and real-time data analytics in SAP ERP significantly enhance the decision-making process by facilitating follow-ups and action points.
Consultant at a retailer with 1,001-5,000 employees
SAP ERP has impacted our organization positively because it is highly customizable to build any process we have in our companies and to write programs.
CIO at Vortella
SAP ERP is particularly strong in manufacturing, from production planning to plant maintenance, then Material Management itself, and managing warehouse management and inventory control.
IT Service Management Team Lead at a financial services firm with 1,001-5,000 employees
 

Categories and Ranking

NetSuite ERP
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
38
Ranking in other categories
Activity Based Costing Software (6th), Billing Software (4th), Cloud ERP (3rd)
SAP ERP
Average Rating
8.0
Reviews Sentiment
6.3
Number of Reviews
108
Ranking in other categories
ERP (2nd)
 

Featured Reviews

SM
Sr Analyst at Freelance
Integration tools streamline financial operations and enhance data management
The most beneficial feature in Workato is its accessibility. The interface is easily understandable even for a common user, unlike the NetSuite ERP direct website which requires more technical knowledge. In Workato, NetSuite ERP provides options for new employee records, invoice reports, and batch files processing. The batch processing capability allows handling up to 10,000 records simultaneously, which reduces tasks and processing time significantly. Regarding scalability, NetSuite ERP offers excellent options and reduces manual interventions through automation. In the past three months, I have observed improvements in their options and data storage capabilities, showing enhanced scalability compared to previous versions.
Achmad Dimyati - PeerSpot reviewer
IT Service Management Team Lead at a financial services firm with 1,001-5,000 employees
Long-term adaptation and evolution meets changing technology trends
SAP ERP is not really real-time. We use the HANA database which is supposed to be memory data in memory, but we are still not very happy. It is supposed to be real-time and come very quickly, but in reality, it still takes time to run. That is why we use BW of SAP, Business Objects, and now we have moved to the Analytic Cloud where we start using predictive AI. SAP recently implemented Databricks, and they started investing significantly in the analytic environment. SAP ERP has been left behind as they moved to S/4HANA with the HANA database. They restructured the whole table structure of SAP ERP, introduced simple finance, simple logistics, and moved HR to SuccessFactors. They have the BTP layer where they manage everything from integration to master data management. The challenge with SAP is that they move very fast to different products and buy different products. It requires significant investment and many skills to catch up because all of these have different sets of technology. The fundamental has changed differently. It is not monolithic anymore but different products under one name, SAP. You have to buy it model by model for additional models. Products such as SuccessFactors, Ariba for procure to pay, Concur for travel, and Facility Management use totally different technology. They try to integrate with each other, but it remains a challenge for SAP to make them have the same management, technology, and operational approach.
report
Use our free recommendation engine to learn which ERP solutions are best for your needs.
881,665 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
7%
Comms Service Provider
6%
Manufacturing Company
15%
Computer Software Company
9%
University
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise7
Large Enterprise5
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise31
Large Enterprise77
 

Questions from the Community

What do you like most about NetSuite ERP?
The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules.
What is your experience regarding pricing and costs for NetSuite ERP?
The initial cost for NetSuite ERP depends on the business size. My IT managers say that some of their features are quite expensive.
What needs improvement with NetSuite ERP?
Regarding room for improvement, I would single out the user interface. The company needs to spend fifty percent of research and development on improving the user interface. The user interface is qu...
Is Anaplan better than SAP ERP?
There are different aspects of both Anaplan and SAP ERP that I like and dislike. Anaplan improves forecast accuracy and drives up the quality of analytics. Rather than spending all of their time co...
What do you like most about SAP ERP?
The solution has made the most significant impact on our human resources function, specifically in HR operations and HR analytics. One feature of SAP ERP that I found most valuable is its use of co...
What needs improvement with SAP ERP?
SAP ERP logged out in slightly less time than expected. Updates to the SAP UI would be useful.
 

Comparisons

 

Overview

 

Sample Customers

2Pure, Accuvant, Actian, Adtegrity, Advantage Sign Supply, All-Safe Pool Safety Products, Alton Lane, AMC Liquidators
B&G Manufacturing, Unilever, Life is good Inc., Joy Global Inc., City of Cape Town, Bhopal Municipal, Corporation (BMC), adidas Group, Butcher & Packer Supply Company, Franklin Valve L.P., Evoshield, Prime Meats, a Norsan Group company, EMC Corporation, Varian Medical Systems Inc., FC Bayern Mªnchen AG, AkzoNobel Chemicals B.V., T¾V Rheinland, Pacific Drilling S.A., Fire & Rescue New South Wales, University of Amsterdam, Pa_alon S.A.
Find out what your peers are saying about SAP, Oracle, Microsoft and others in ERP. Updated: January 2026.
881,665 professionals have used our research since 2012.