NetSuite ERP Reviews

Primarily, NetSuite is used for finance, procurement, inventory, and CRM. The solution offers advanced CRM features such as newsletter and marketing capabilities. Furthermore, NetSuite ERP has advanced project management functionalities, making it a great fit for trading and distribution companies, construction companies, retail, and hospitality industries.

I specialize in NetSuite, which caters to the needs of small, medium, and large-scale enterprises. NetSuite is significantly more affordable than Oracle EBS and offers a wider range of features than other OEMs. The solution is highly regarded and has been gaining traction in the market.

Most of the customers we approach are using lower-tier ERP systems, such as manual Excel sheets or manual processes. However, after implementing NetSuite, they benefit from its cloud-based system and lack of need for hardware management. Furthermore, they don't need to do any customization as the system is straightforward and standard. This saves them time and money. NetSuite also allows them to quickly get responses with reports and have visibility of their finances and supply chain in real-time, whereas they were previously dependent on another system for BI dashboards. All of these advantages are available in a single system.

The pricing may be the only area for improvement. Currently, many vendors and OEMs are using a user-based pricing model, where we pay for each user accessing the system. However, NetSuite has a more modular pricing structure. The pricing could be adjusted accordingly, which could be beneficial. Additionally, adding advanced modules such as AI components or customer service modules could help the system become more scalable.

The integration of Oracle products, such as AutoCAD and CAD Drawings, with NetSuite, is a standard requirement for most customers. However, the current integration available requires a lot of workarounds and manual coding. To make the solution easier to implement, having a middleware to connect existing editions of Oracle would be beneficial. This would make it easier for customers to implement the cost platform solution.

I have been using the solution for three years.

This ERP is one of the oldest in the market, having been around for nearly two decades. NetSuite ERP is recognized for its stability and is still up-to-date with the latest ERP offerings.

The solution is highly scalable and capable of supporting up to 2,500 users without any user restrictions. Database storage and access are reliable, and data centers are well-equipped and globally distributed. Consequently, the system is reliable and can be relied upon to support a high user base.

Technical support is provided by Oracle and can be purchased from a vendor or partner. Additionally, when we sign up for Oracle NetSuite, we receive free credits for online training. This training can cover technical and functional topics and is provided by NetSuite and its partners. With this training, project managers and their teams can be equipped with the necessary skills to use Oracle NetSuite.

Setting up the system may be difficult for customers since they will need assistance from a partner. However, once the solution is set up, the customer is able to manage the system more easily, such as by creating reports and enabling features. To begin, customers must depend on a well-trained partner team to do all of the necessary developments, but they will be able to manage the system independently after it is up and running.

Following Oracle's guidance, the process is easy to understand. Once a customer signs up and the necessary licenses are obtained, a common work page is created where everyone can log in and receive admin access. After this, the modules are deployed and configured for the customer. There is no need to configure complicated algorithms as everything is already predetermined by Oracle. Once the modules are enabled, custom configurations can then be applied. The process is neat and centralized.

For a simple deployment without any advancements, the implementation can be completed in three months. 

A single expert in project management with knowledge of the business should suffice for the task. Two members may be used, with one specialized in technical and the other in functional aspects. This does not require a lot of resources to be allocated. If a techno-functional consultant who is familiar with NetSuite is available, then one consultant should be sufficient.

We implement the solution for the customer.

Our customers definitely have seen a return on investment from the scalability of their system. Reports from customers have shown a drastic improvement in their search results, response time of their customer support team, better customer handling, and fewer errors in billing.

I give the solution an eight out of ten.

The customer may or may not need maintenance, depending on their requirements. Oracle provides two major updates each year, and these updates are automatically applied to the customer's system, even if they do not choose to do so. Therefore, if the customer does not require maintenance or support from Oracle, they do not need to pay for any maintenance.

I advise potential users to first understand how the licensing works. For those that are from sales or technical, focus on the finance module as it is comprehensive and offers features that other ERPs do not have. The solution is not just accounting software, it also provides procurement and other modules. For organizations that require all of these modules, then NetSuite is the right choice.

NetSuite ERP has dramatically improved our organization. We went from QuickBooks to NetSuite. You can compare this transition to changing from tennis shoes to a flying car. You really have much more functionality over foreign operations with NetSuite. I would say in capability, report-wise, data querying, is much better to use than QuickBooks. QuickBooks is only for small companies.

The feature I find most valuable is the reporting function as I work in accounting. There is an innumerable number of data analyses and reports that you could be called to do on a daily basis. The ability for just your average users to do what they call customized reporting or searches is very simple. Again, it's a user-centric tool. You don't have to have involvement with your IT function. If you're in a New York company, especially in software, where you have engineers that are hyper-focused on product development, you don't get any support from them anyway. So, having a product that can be supported by the users themselves is golden.

The areas that this product needs to improve on is the implementation and inventory processes. That is my accounting-based opinion. The more automated these processes are, the better.

I have been using NetSuite ERP for about 20 years.

My impression is that the NetSuite ERP solution is quite stable.

I would rate this solution's scalability a nine, on a scale from one to 10, with one being the worst and 10 being the best. Currently, there are around 40 or 50 users of this solution in our organization.

I would rate NetSuite ERP's technical support a nine, on a scale from one to 10, with one being the worst and 10 being the best. Obviously, you can't get a dedicated support specialist unless you want to pay a huge amount of money for that, but I would say their technical support is good. The more you go to a third party, the worse it gets.

Positive

The setup process mostly depends on the type of VAR that you have. If you have a good VAR with competent engineering capabilities, your implementation could be a dream. But if you're like me and you have a VAR that is horrible, unresponsive, lacks the skillset, is completely unhelpful, and likes to point fingers, then you're going to have a very difficult implementation that's going to turn into a nightmare.

We were doing an integration with Stripe, which was a horrible experience. Stripe is a poor product, so it was very difficult to engineer that kind of data integration. Most of the VARs are not capable of handling that kind of environment. 

Time-wise, it can really depend on how long the deployment can take. If you're not trying to integrate it with a platform like Stripe, then you can have an easy implementation. That really depends on how much data you're trying to integrate, in terms of historical data. In the United States, we have laws around Sarbanes Oxley requirements. So there are certain steps that you have to follow to make sure that you have the right amount of data. When you do a new ERP system, you're really kind of concerned with the functionality in your reporting. So if you have transactions going through the new system, but you don't mirror them in the old one, you're never going to know whether or not what you're trying to do can be comparable to the old way, which is something you've relied upon and you have. It's like a test case, for example.

The implementation is done through a third-party team. We have VARs that help with that kind of work. NetSuite also has its own implementation teams. But if you have more customized implementation needs, like integration with third-party platforms, other than a banking function, for example, Stripe or Bill.com, then you have to get some VARs that are very knowledgeable.

The ROI is visible almost immediately. Its capability of dealing with foreign operations are much better than QuickBooks. With QuickBooks, you can't do foreign currencies within one environment. So if you have a US company, you can only do one currency, the US dollar. However, in NetSuite, you could do multiple currencies for each entity. The difference in capabilities is just night and day.

It's an annual, usage-based subscription. The more users you're going to have, the more licenses you need. The pricing is very much to my liking. I was very satisfied with it. I don't have any complaints. If you have a very superior product, you're going to pay for it, but that's the trade-off.

A lot of times, you have multinationals that can work under different reporting requirements. For example, you can have a parent company in a different country that's subject to IFRS and then you can have US entities that are subject to US GAAP. They have ways of accommodating that and that will definitely cost you more money. They're called books. It's very much like what you would think of, like, a sub-ledger. So it would be where you'd make specialized transactions to integrate between two different regulatory bodies.

I would advise others trying to implement this solution to be very careful about the value-added reseller (VAR) that they choose. There are some really bad VARs out there. They will promise you the world and then when things go bad, they'll point the finger at you. It's better to go with NetSuite's recommendation first. Obviously, they're not going to choose somebody to implement their product unless they've carefully vetted them and have had good reviews.

The main implementation challenge is finding experienced consultants to translate customer needs into NetSuite ERP's standard functionality. The second challenge is getting enough time from customers for proper implementation.

To address these, I focus on raising customers' awareness of time commitments, building a network of skilled consultants, and sometimes declining projects if the right resources aren't available.

The tool must enhance its extension layer and add customization/configuration functionality. In this aspect, competitors like Salesforce and Microsoft Dynamics are five to ten years ahead.

I have been working with the product since 2005. 

I don't have any issues with technical support. It depends on getting the right person. They could improve by enhancing documentation and search capabilities, being more proactive about known issues, and addressing the overload on their third-level support.

Neutral

Regarding costs, it's not just about licensing. Customization recurring costs can become expensive over five to eight years, especially with new releases. However, NetSuite ERP integrates well with third-party applications, so it can still be used for finance while another ERP is used for localized production.

I recommend this product to professional services companies and those with complex international financial requirements. NetSuite ERP has strong capabilities in the finance domain that other ERPs may lack. I don't typically recommend it for complex manufacturing/production companies, as it requires too much customization, which can be expensive to maintain in the long term.

Regarding alternatives to NetSuite ERP, I've had good experiences with Epicor in projects and discrete manufacturing. Business Central is gaining popularity for finance and operations, while AP is good for process manufacturing.

Regarding AI, NetSuite ERP isn't quite there yet. You need three to five years of ERP data before AI can bring significant value. I've done some AI projects on the periphery of ERP, like using AI for asset management predictions. The tool's financial management capabilities are strong for complex requirements, often with out-of-the-box functionality that other systems would need customization.

I rate NetSuite ERP an eight out of ten for companies it fits well.

It is a very solid product for finance and procure-to-pay processes.

My company is working with Anchor Group to make some developments in the base of our NetSuite ERP to ensure that we can handle all the information and the process that we use. The other part is that we are integrating SMART ERP Solutions for external devices.

NetSuite ERP's finance model and how they manage the budget and procure-to-pay process, apart from the fact they are easy to install and that they provide a nice dashboard are some of the solution's valuable features.

Maintaining workflow on the solution is very difficult. So, it needs improvement. Improvement in the solution's manufacturing is also needed.

For manufacturing, we are looking at other providers to make it possible for integrations and to maintain every integration to the system. We want everything to be stable here in Colombia since we don't have localizations.

Even though, at the moment, I am not using NetSuite ERP full-fledged, I am involved in its implementation process. Also, I don't know the version of the solution I am using.

I rate the stability of the solution an eight out of ten.

Considering my experience with other companies, I rate the scalability of the solution a seven out of ten.

At the moment, we don't have direct support for Oracle NetSuite. Instead, we are working with a third party who is an expert in this area. So, it's difficult to say how the support is. However, in my previous company, I found that the response time for support was very fast.

The solution is deployed on the cloud.

The solution's initial setup process was complex.

The implementation process was carried out by a third party. We are working with Anchor Group.

At this moment, it's hard to say whether I have experienced an ROI using the tool since we are in the implementation part. But as our research, we hope that we can experience an ROI in almost two years.

The price is less than the cost of daily hours. The difference is very representative for us.

Before choosing NetSuite ERP, we evaluated a local system from Colombia and SAP ERP's cloud version.

It is a very friendly tool. It generates a dashboard in your system profile. You can maintain track records, and the reporting function is very good, making it a very favorable solution. Overall, I rate the solution an eight out of ten.

Some valuable features of this product are P2P and O2C processes, inventory management, fixed asset management, project management, CRM, reports and customization.

If you take any industry, the base line for business is procurement and sales. NetSuite has given the transaction features to post in the GL, i.e., whenever you create a transaction in the backend, the GL posting happens automatically, depending upon the items/accounts that you have defined. Thus, you don't need to be an accounting expert, to know what should get posted or not. For each transaction, a customized approval/printing can be applied, thus making it global and apt for any industry.

Project management is not being used to a great extent, but it really helps many industries to track their budget versus the actual expenses incurred and the revenue.

NetSuite CRM+ and Sales Force Automation tools are almost equivalent to the Salesforce Cloud application that help the industry to gain new customers.

The customization feature gives us the liberty to design/customize NetSuite to any extent. I have worked to develop the NetSuite product structure for Educational ERP. Now, the product NetSuite ERP is SDN certified.

In summary, NetSuite is the future and can help small/medium-sized companies to grow in automation.

As a NetSuite functional consultant, I can see how this product is getting evolved with each version release. When we implement NetSuite to the organization, it automates the business to a large extent with minimum human interference. For example, the approval becomes easy due to live entry transactions or the sale functions are improved due to better use of Salesforce automation or there is better utilization of resources due to project management or there is better planning due to NetSuite demand planning.

NetSuite is still made for small/medium enterprises and needs to focus on bigger organizations, i.e., the Enterprise Edition. NetSuite also needs to provide better budget allocation in order to achieve control over the fund distribution in real-time. For example, if the budget allocated is less and the expense is utilized, the system should not allow the user or needs to warn the user from entering the transactions.

Under Budget allocation: We don't have control over the restriction on over expenses. After distribution of budget on the accounts, if lets say Stationery Expenses budgeted 400$ the actual expenses can not go beyond 400$, unless there is change in the Budget.

SalesForce CRM gives permission to approve transactions without log in to system just form email Note "Approve", "Done" . i.e. if I am the approver I will get an email notification and from that I can revert back as Note "Approve" or "Reject" to approve/reject record without getting in to account. In NetSuite we need to have the access for any approval so we need to log in and approve the transaction.

I have used this solution for three years and seven months.

There were no stability issues.

NetSuite is scalable to a larger extent. It can be mapped for many requirements.

I would give the technical support a 6/10 rating.

I was using a customized educational ERP tool and wanted to work on a cloud ERP solution.

The process started with getting support from them. Then we carried out the implementation in the vanilla environment for wholesale distribution; after which I developed the SDN certified NetSuite Education ERP product (edERP). So in terms of customization, I have worked from a simple to complex level.

If NetSuite wants to target more small-scale / medium-scale businesses, they should reduce their pricing by around 30 - 40%.

We looked at other solutions namely, SAP and Salesforce.

It is an excellent product. It is easy to navigate, has an excellent user interface and also is easy to learn because if its transaction and real-time posting of accounts.

It's used in manufacturing and other environments for day-to-day operations.

I like the ease of setup and customization of forms.

Improvement-wise, it should be more customizable. Currently, you can't enhance the product yourself in terms of development for any applications unless you've got a very strong and big development team. Those are the skills that are in very short supply.

I would also like them to provide the ability to format their reports as required. Currently, it has quite a basic reporting structure, especially when you're trying to generate reports. So, I would like them to spend more time improving its ability to customize the visual formats of reports.

I have been using it for the last three years.

It's extremely stable. I would rate it a ten out of ten in terms of stability.

It's scalable. I would rate it an eight out of ten in terms of scalability.

Their official technical support takes a while to get back to you, whereas, on the user forums, which also have their technical support people, they're very quick. However, they give you more standard answers instead of trying to find a bespoke solution for you. I would rate their support a six out of ten.

Neutral

It's a software-as-a-subscription solution. It has a very straightforward setup. I would rate it a nine out of ten in terms of ease of setup.

It's very competitively priced due to it being a subscription model. So, clients are quite happy with the pricing. I would rate it an eight out of ten in terms of pricing.

Overall, I would rate it an eight out of ten.

In NetSuite ERP, they should focus on offering better customization options. In Microsoft Dynamics Business One, we have features like formatted search queries and SDK-level development, which allows us to easily put controls at the front end. NetSuite ERP lacks this level of customization, and if they improve it, the product will be even better. 

Another area of improvement is documentation and support. In Microsoft Dynamics Business One, we can easily refer to Google and manuals to manage things in-house, but with NetSuite ERP, we often have to depend on developers and experts for support. Additionally, since NetSuite ERP uses the Oracle database, mapping extra requirements can sometimes be limited or constrained. They should address these aspects to enhance the product.

I gained that experience and knowledge from one of my previous assignments. I had the opportunity to demonstrate Microsoft Dynamics Business One, and they were considering it as an alternate product to NetSuite ERP and Microsoft Dynamics. 

Therefore, during that assignment, I acquired knowledge and experience about NetSuite ERP.

The initial setup is easy. However, if your company works with a standard environment and has well-defined processes, then you can easily map the system. It's like an off-the-shelf product that you can buy and use, almost like a plug-and-play solution. 

However, if your company has some extra requirements or needs to map certain areas into the system, then it can be troublesome. That's the case with NetSuite ERP. In contrast, Microsoft Dynamics Business One doesn't have that barrier.

Another significant difference is the licensing. With Microsoft Dynamics Business One, we can use Test more licenses, which allows for extended testing periods. However, NetSuite doesn't provide that kind of facility. While they may have trial options, you have to pay for subscriptions and hosting right from the beginning when implementing the product. This might cause budgetary challenges for some companies during the implementation process.

The cost can vary depending on the company's size, the number of users, and the service providers. It's not a fixed amount, and it depends on specific requirements and agreements with the service provider.

I am using Microsoft Dynamics. I'm referring to the SME-level product of Microsoft Dynamics. Our Oracle NetSuite is at the same level as the SME product of Microsoft Dynamics.

NetSuite is the biggest competitor for Microsoft Dynamics Business One. We need a fully cloud-based solution, and for that, a stable internet connection and proper IT infrastructure are required. Also, if you use tablets, smartphones, or laptops, you should have the right level of access through browsers. Additionally, dealing with massive amounts of data may require extra configuration to improve transaction processing speed and scalability.

Before considering NetSuite ERP, I would advise you to evaluate your requirements and check the feasibility with Microsoft Dynamics Business One as well. If you find that NetSuite meets your needs and is the ideal product for you, then you can go with NetSuite.

Overall, I would rate the solution a seven out of ten.

We use NetSuite for inventory and order management. 

NetSuite helps us simplify business processes. 

NetSuite is a better value than some competing solutions. The fee structure is simpler, and other ERP solutions don't offer as many options for configuration.

NetSuite is good for data management, but it's missing payroll features. 

We started using NetSuite for a Turkish company two or three years ago.

NetSuite's stability is okay. 

I rate NetSuite six out of 10 for scalability. 

I rate NetSuite four out of 10 for ease of implementation. It's difficult to implement but easier than some other ERP solutions. 

NetSuite is expensive, but it is about average for an ERP solution. There are some extra costs depending on the scope of the solution, so it's not always transparent for the customers. Over the course of a project, customers may decide that they need to pay for other modules, which adds to the base price. 

I rate NetSuite ERP eight out of 10. NetSuite is suitable for small and mid-sized companies. Still, it is essential to define your exact requirements before implementing the solution so that you can prepay for the ERP to fit your needs. 

For example, a small company that incorrectly estimates what it needs might go into the hole trying to implement it. In the early stages, you need to compare the numbers for NetSuite and SAP Business One with accurate data about the requirements.