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reviewer2173080 - PeerSpot reviewer
Principal Consultant at a consultancy with self employed
Real User
A comprehensive solution for inventory and financial management
Pros and Cons
  • "I am impressed with the product's ease of use. It also helps us reduce the techstack."
  • "The product should improve its warehouse management solution."

What is our primary use case?

We use the product for inventory and financial management. 

What is most valuable?

I am impressed with the product's ease of use. It also helps us reduce the techstack. 

What needs improvement?

The product should improve its warehouse management solution. 

For how long have I used the solution?

I am using NetSuite products for three years. 

Buyer's Guide
NetSuite ERP
June 2025
Learn what your peers think about NetSuite ERP. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,490 professionals have used our research since 2012.

What do I think about the stability of the solution?

The tool is stable and we have had no issues with its stability. 

How are customer service and support?

We work in a cost-controlled environment and hence use authorized NetSuite support from India. The team provided us excellent support but since they were based in India, there was a delay in time between our environment and theirs. However, the support was economical. 

How was the initial setup?

The product's deployment is simple since it is a well-documented solution. 

What other advice do I have?

I would rate the product an eight out of ten. The tool is comprehensive. It is better to use the integrated platform of NetSuite and avail of its benefits. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer2126718 - PeerSpot reviewer
Finance and Marketing Manager at a tech consulting company with 1-10 employees
Real User
Top 20
Stable solution but lacks some features
Pros and Cons
  • "We use it for the projects we do in the telecom industry."
  • "Many features such as local taxation and fund management are not there yet."

What is our primary use case?

We use it for the projects we do in the telecom industry.

What needs improvement?

I didn't see the NetSuite ERP having the profit center or fund management features we have in SAP, and that's where we are struggling. What we need is a fund management feature, which we didn't find in the current version.

We're mainly looking for the fund management feature in the next version.

For how long have I used the solution?

I have been using this solution for one and a half years.

What do I think about the stability of the solution?

It is a stable solution. I would rate the stability of NetSuite ERP a six out of ten. I haven't experienced any glitches or bugs with NetSuite so far. However, there are some features, like local taxation, that are not properly available in NetSuite. To access those features, we have to purchase a bundle.

What do I think about the scalability of the solution?

The scalability of NetSuite ERP is quite good when incorporating APIs and plugins. In that regard, I would rate it highly. However, when it comes to high volumes of transactions, I am not sure if it is still scalable.

I would rate the scalability of NetSuite a seven out of ten. There are around 20-30 users in our organization.

What's my experience with pricing, setup cost, and licensing?

It was expensive. I would rate the pricing a five out of ten.

Which other solutions did I evaluate?

We are currently using NetSuite ERP, but it doesn't satisfy all our needs. We are hoping SAP will be a better fit for us.

What other advice do I have?

Overall, I would rate the solution a six out of ten because many features are not there yet.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
NetSuite ERP
June 2025
Learn what your peers think about NetSuite ERP. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,490 professionals have used our research since 2012.
reviewer1681863 - PeerSpot reviewer
Customer Solution Executive at a tech services company with 51-200 employees
Reseller
Highly scalable, robust, and straightforward implementation
Pros and Cons
  • "The most valuable aspect of NetSuite ERP is the multi-subsidiary portion, it is the strongest across all the other ERPs. If you want to do consolidations, it works a lot better than other tools."
  • "NetSuite ERP's UI could be improved. There are some features that are very complex that do not have to be. There are some aspects of the solution that could be simplified and this can include the documentation. Since it's a very complex tool, you expect to have great detailed documentation to help you implement it."

What is our primary use case?

NetSuite ERP is used for a lot of things. It has modules for accounting, distribution, and services. It's a full-fledged ERP solution.

What is most valuable?

The most valuable aspect of NetSuite ERP is the multi-subsidiary portion, it is the strongest across all the other ERPs. If you want to do consolidations, it works a lot better than other tools.

What needs improvement?

NetSuite ERP's UI could be improved. There are some features that are very complex that do not have to be. There are some aspects of the solution that could be simplified and this can include the documentation. Since it's a very complex tool, you expect to have great detailed documentation to help you implement it.

For how long have I used the solution?

I have used NetSuite ERP within the past 12 months.

What do I think about the scalability of the solution?

NetSuite ERP is highly scalable for companies that have six, seven, eight, different subsidiaries across different countries. NetSuite is well suited for that use case.

How was the initial setup?

NetSuite ERP is straightforward to implement, however, it can become really complex. You could decide to use it out of the box, but if you really want to make it complex, you have the ability to. Sometimes you need to think about not going overboard with everything.

What's my experience with pricing, setup cost, and licensing?

NetSuite ERP has a cost per module you want to use, and then you have the license per user.

Which other solutions did I evaluate?

If you compare the four best ERPs, they're all on the same level. They are all doing the same thing, in terms of features.

What other advice do I have?

I would advise others to make sure they understand the cost structure and that it fits their budget.

I rate NetSuite ERP a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
IT Manager at a media company with 1-10 employees
Real User
stability and ease of use could improve, but feature rich
Pros and Cons
  • "I have found there to be many features, such as manufacturing, accounting, financials, inventory, and purchasing."
  • "The solution is not user-friendly and it is complex to use."

What is most valuable?

I have found there to be many features, such as manufacturing, accounting, financials, inventory, and purchasing.

What needs improvement?

The solution is not user-friendly and it is complex to use.

For how long have I used the solution?

I have been using NetSuite ERP for approximately two years.

What do I think about the stability of the solution?

In the two years, we have been using the solution it has failed twice and we have experienced many bugs and glitches.

How are customer service and support?

The technical support is okay but they are not quick to respond.

Which solution did I use previously and why did I switch?

I have previously used Microsoft Dynamics. it has some better features than NetSuite ERP.

What about the implementation team?

The company that did the implementation did not do a good job.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is quite high.

What other advice do I have?

I rate NetSuite ERP a four out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1702560 - PeerSpot reviewer
Senior Information Technology Manager at a mining and metals company with 201-500 employees
Real User
Helpful support, easy installation, but stability could improve
Pros and Cons
  • "NetSuite ERP is good for a trading company that involves buying and selling."
  • "The solution could be more stable."

What is our primary use case?

We use NetSuite ERP as a production and application support solution.

What is most valuable?

NetSuite ERP is good for a trading company that involves buying and selling.

What needs improvement?

The solution is not good in a production company.

For how long have I used the solution?

I have been using NetSuite ERP for approximately one year.

What do I think about the stability of the solution?

The solution could be more stable.

What do I think about the scalability of the solution?

We have approximately 70 people using this solution in my organization.

How are customer service and support?

I was satisfied with the support.

How was the initial setup?

The installation is easy.

What about the implementation team?

We have a team of five which includes technicians and a manager that do the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

There is an annual license required to use this solution.

What other advice do I have?

I would recommend this solution for a trading company.

I rate NetSuite ERP a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Antonio Lira - PeerSpot reviewer
Territory Manager LATAM at LeaseWeb
Real User
Top 5Leaderboard
Intuitive and easy to use with a straightforward setup
Pros and Cons
  • "It's integrated into everything well so you can navigate and use it in a very simple way."
  • "If you do go through an implementor, you need to be careful that they are actual implementors and not just resellers."

What is most valuable?

I became a real fan of NetSuite due to the fact that it's very easy to use and it's very easy to configure from the implementer side. When you're looking for an ERP solution, often it can be very difficult to configure and difficult to use, however, this is very easy. I'm pretty impressed. It sounds like a short or a small solution, and yet it's not.

The whole experience it's very easy. It's very intuitive. It's integrated into everything well so you can navigate and use it in a very simple way. The whole experience for the ERP is very fine. This ERP has no interface. It's completely integrated so you don't have to run any process from accounting to get all the numbers. Everything is detected online instantly.

The initial setup is straightforward. 

What needs improvement?

Most of the features that my customers deal with I get access to. I can't recall coming across any missing features. We haven't come across areas that are hard to understand or configure. It's all pretty straightforward. 

If you do go through an implementor, you need to be careful that they are actual implementors and not just resellers.

What do I think about the stability of the solution?

The stability of the solution is very good. There are no bugs or glitches that we've dealt with. it doesn't crash or freeze.

What do I think about the scalability of the solution?

The solution is very scalable. It's not an issue to expand it.

How are customer service and technical support?

The technical support is very good. We've been very happy with the level of support we get. They are helpful and responsive. 

How was the initial setup?

The initial setup is not overly complex or difficult. It's simple and straightforward. 

What other advice do I have?

You have to be aware of the experience of the implementer before the initial setup even if it seems like it's easy to implement. There are some skills and there are very, very many new resellers that they are naming themselves implementers. My only advice is to be aware of the experience of the previous implementation on the NetSuite platform and be aware if these implementers also sell other solutions. I deal with some implementers that sell SAP as well and they sell Microsoft as well and these kinds of platforms need their own people due to the fact that it's not fixed. 

I'd rate the solution at a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
reviewer1525929 - PeerSpot reviewer
Founder & CEO at a tech services company with 51-200 employees
Real User
A stable ERP solution with a useful project management feature
Pros and Cons
  • "The project management aspect and the timesheets are valuable, especially for ensuring that our milestone billings are automated properly. From a manufacturing perspective, it is more to do with the entire management of the inventory, the overall finance, consolidation of books of accounts, and managing the profit and loss in a more effective manner."
  • "There is a lot of room for improvement. Multiple manufacturing features need to be updated on NetSuite. More functionalities need to be added. I think there are a lot of functionalities coming out for warehouse management systems and manufacturing automation via advanced manufacturing functionalities. I think they need to improve a little more on those aspects and make it easier on the scheduling aspect."

What is our primary use case?

We have different verticals of business like manufacturing plants, software consulting, and development. We use both aspects of the things in one module of NetSuite, where we manage multiple subsidies. For manufacturing, we use work orders. We will use working process modules, and we automate the entire process of a production plan in that. Then we schedule those and have those things executed for our fulfillment and invoice the end customers.

In software, we manage it via the project plans, where we have the timesheets managed. We automate the process in that whereby we can generate the invoices from the projects themselves. We have automated the milestones and the time and material billing on NetSuite.

What is most valuable?

The project management aspect and the timesheets are valuable, especially for ensuring that our milestone billings are automated properly. From a manufacturing perspective, it is more to do with the entire management of the inventory, the overall finance, consolidation of books of accounts, and managing the profit and loss in a more effective manner.

What needs improvement?

There is a lot of room for improvement. Multiple manufacturing features need to be updated on NetSuite. More functionalities need to be added. I think there are a lot of functionalities coming out for warehouse management systems and manufacturing automation via advanced manufacturing functionalities. I think they need to improve a little more on those aspects and make it easier on the scheduling aspect. 

In the next release, I would like to see more planning functionalities for manufacturing. I think there are already a few planning functionalities coming out, but more is expected from NetSuite.

For how long have I used the solution?

I have been using NetSuite ERP for six years.

What do I think about the stability of the solution?

I would say that it is definitely stable. In today's market scenario, stability-wise, if you see from the day they got into the market in 1998, they have been only improvising on the product or the product outputs, the upgrades and everything. It has been a smoother transformation, and they have a logical system where libraries are maintained properly. 

The customer challenges are taken care of, and they can execute those things in a more automated manner. Whenever the version upgrades happen, those are seamless. We do not need to break our heads for those customization challenges and all that stuff.

What do I think about the scalability of the solution?

It is scalable. Right now, we have 15 users, but I think we are going to increase it because we were limiting it. Since we have automated the manufacturing inside NetSuite, we will probably be going up to 30 or 35 users.

How are customer service and technical support?

Since we are also channel partners, we have the technical resources and the team. We manage that. Since we also have premium support, their availability for support is quite good. At times, certain functionalities have challenges, and they say, "no, this is a change that is going to come later," or something like that. But you will have to face it as not everything can be done overnight.

How was the initial setup?

The initial setup is always very important. It is not as complicated as a few other applications, and it was easier to execute it. The complexity comes when multiple processes and multiple workflows need to be created for the automation to come in. To kickstart it quickly, it is much easier compared to other competitor products in the market.

What's my experience with pricing, setup cost, and licensing?

It is completely on a subscription basis. We pay yearly and, and you do not have to do anything on a monthly basis. Prices depend on the organization's scale and all those things, but they are doing a good job with the pricing.

What other advice do I have?

I would recommend only one thing to new users. Go for the standard implementation and do not complicate it in the first phase. Have a clear approach to executing the implementation and make sure your team is well equipped and you are ready to implement the application. It will be quick from there if it is plain vanilla finance to start with and then add manufacturing and other things. You should be able to go live in 60 to 100 working days.

On a scale from one to ten, I would give NetSuite ERP an eight.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Senior Consultant DatumRedsoft at Datum
Reseller
A stable ERP solution with a great user interface
Pros and Cons
  • "The most valuable feature in NetSuite ERP is the user interface."
  • "It would be great if they offered localization for Central America."

What is our primary use case?

We use NetSuite ERP to order cash, general layer issues, compliance, financial statement generation, accounts payables, account receivables, and invoicing. We don't use it for inventory or annual fiscal requirements, just general use.

What is most valuable?

The most valuable feature in NetSuite ERP is the user interface. Next, it's the corporation facility, user experience, and ease of configuration. We are impressed with this solution.

What needs improvement?

It would be great if they offered localization for Central America. It'll help us create local taxes, local fiscal requirements, and local reporting issues easily. 

For how long have I used the solution?

I have used NetSuite ERP for about two years.

What do I think about the stability of the solution?

The stability is great. It's impressive, and the response time is also great.

What do I think about the scalability of the solution?

Scalability is automatic and great. We don't have any complaints regarding the scalability and response time. 

How was the initial setup?

The initial setup was easy. 

What other advice do I have?

I would advise people interested in using NetSuite ERP to follow NetSuite's methodology. Follow it step-by-step, according to NetSuite's recommendation. 

On a scale from one to ten, I would give NetSuite ERP a ten. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
Download our free NetSuite ERP Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free NetSuite ERP Report and get advice and tips from experienced pros sharing their opinions.