Nintex eSign Reviews

So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the registration process easier for new patients, we have created patient packages that are accessible through various links on our website. These links direct the patients to AssureSign, where they can access the registration packets that we have uploaded and created. Patients can sign the packets, and then they are sent back to us for processing.

The processes followed in our medical facility would have been much more difficult if we had to do it in person or create a new website for people to sign up as patients. AssureSign streamlines everything for us, and since we have to comply with HIPAA regulations for health protocols in the United States, having a secure product that allows us to be HIPAA compliant is important. We can put patient information on AssureSign, and patients can enter their own information safely, meeting the standards required by medical organizations.

The most valuable feature of the solution is how it provides our business the ability to create and secure documents whenever needed.

The administrative user interface used to create users and track templates and envelopes for our product is outdated. Now we're on the AssureSign side and not the Nintex side, so I don't know if they are different products. If Nintex AssureSign is one product, then they have given it an outdated feel and look.

If I had more experience with other similar programs, like DocuSign, that I used years ago, I might have been able to give more concrete or better feedback on what additional features are to be included in the tool.

I have been using Nintex AssureSign for three years. Also, I don't know the particular version.

Stability-wise, I rate the solution a ten out of ten. There haven't been any problems at our workplace using the solution.

Since we haven't used the solution to a great extent, I rate the solution's scalability a seven out of ten. In my company, we have about 20 people who are added as users on our side, and we have hundreds of people who might use the product from our patients' end. So, it may run into thousands. Also, we will be increasing the solution's usage. We are growing our facilities, and so we'll be adding people to it. But it won't be too much since we might add another 10-20 internal users.

I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.

Positive

The solution's initial setup process was a bit complex. So the initial setup of the product is fine. But creating all of the 50 or 60 templates that we use took us a long time to create, and that was a little bit of a learning process. But the person from Nintex AssureSign who helped us was very, very good and really did help us quite a bit. So they worked with us the whole time.

We are using Nintex AssureSign in our company on the cloud.

I don't have visibility into the pricing of the solution.

DocuSign was one of the products we evaluated before choosing Nintex AssureSign. Also, an Adobe product that I can't remember the name of was evaluated by us. We looked at four total solutions, but that was over three years ago, so I don't remember all the names.

I don't know if my advice is still relevant, but I suggest that in any project with any vendor, it's essential to set up everything with the support team on the product side before going live and before being handed over to the support side of the product. Working with the initial rollout team can get a lot more done than trying to do it after the rollout and opening tickets for support. Overall, I rate the product an eight out of ten.

Our clients use Nintex AssureSign to send electronic signature documents or agreements from the custom object. The mapping and the sending of documents back and forth are working fine. The main goal is to send the agreement to end-users or clients. As we work for law firms, they send a lot of agreements to their customers with the intent of getting a signature from their end-users. Nintex AssureSign works very well in this regard.

Initially, the client wanted to use merge mapping on the document itself. They tracked several fields on the custom object, such as status, incident date, case address, etc. Previously, they were using a manual process from a third-party application in their system to merge templates. However, with Salesforce, they can generate the template within the system. They just need to click on the template, and predefined details will appear. So, once they click on an option named send, after which the merge mapping works fine. This is how the end-user wants to work with just one system that can do everything. Most clients are also using some CTI integration like RingCentral. With Salesforce, everything can be done within the system. The main goal behind using Nintex AssureSign is to be on one system and do everything.

I really like the merge mapping functionality and the user interface designed for the administrator, as it becomes quite easy for others to create their own templates once they understand how to do the merge mapping.

Using Nintex AssureSign, one should be able to send the template via text or SMS.

Currently, merge mapping can only be done within a specific object. If we want to do a merge mapping for related objects, we need to create a lot of automation. It would be great if, in the future, we have the option to filter out the related records to do a merge mapping and create tables, which will be very helpful in some use cases. For example, if we have a case and lots of expenses related to that case, all the expenses can be merged into Nintex AssureSign template within a table based on the user's selection. As of now, this functionality is not available in Nintex AssureSign. It will be a great feature for billing purposes and invoices if we have it in the future.

I was involved in a lot of integrations involving Nintex AssureSign within Salesforce itself. I have approximately done more than twelve integrations. It was pretty good at that time. There were differences in the versions between the integration that I was involved in eight to nine months ago and the one that I did three months ago.

Stability-wise, I rate the solution an eight out of ten.

Considering that I have done other configurations and integrations for DocuSign, HelloSign, and Adobe Sign. So, I would like to rate its scalability an eight and a half out of ten.

I have integrated clients with varying numbers of users, ranging from 25 to over 100. The exact number of users depends on the specific case and client needs. However, if you would like to know the average, it would be around 50 to 60 users. We plan to increase the solution's usage in the future.

I think technical support is pretty good because whenever I request support or face any issues, the support team is pretty responsive and helpful. I rate the technical support a ten out of ten because they really help us.

Positive

Nintex AssureSign is deployed on the cloud. The initial setup is fine. However, I remember a few things about the AssureSign online application that could be improved. For instance, it could use some updates in terms of its user interface and color scheme. Currently, it uses an orange and gray color combination that looks outdated. I may be mistaken, but I believe that using more colors and attractive images could make the application more appealing to users. This is just my feedback, but I hope it is useful in improving the product and making the initial setup process straightforward.

The solution increases productivity and ROI for all the clients, so that is really good.

The pricing is a strong point in favor of using Nintex AssureSign, as many clients struggle with the high prices of other e-signature solutions like DocuSign. In comparison, AssureSign offers comfortable prices that are more affordable for clients. This is why many clients are attracted to AssureSign, as it is a cost-effective tool.

Based on my experience and the scenarios I've encountered, I highly recommend AssureSign to users currently using e-signature platforms like Adobe Sign or HelloSign. As a developer, I can confidently say that currently, DocuSign is on top of the e-signature platform rankings. However, after DocuSign, I would recommend clients use AssureSign instead of HelloSign or Adobe Sign.

I rate the overall product an eight and a half out of ten.