What is our primary use case?
Our primary use case for Nutanix Disaster Recovery as a Service (DRaaS) is to protect our data. We initially purchased the tool for one of our servers hosted on AWS. However, we have since migrated that server to our on-premises environment to save costs on cloud services.
What is most valuable?
The platform's most valuable feature is cluster management.
What needs improvement?
The product is more costly than other platforms. The price could be better.
In the next release, it would be beneficial to include a feature that automates the creation of services. We often have to manually set up data services, such as creating servers. For instance, on average, I create five to six servers per month. Having a one-click service creation feature that includes all the requirements, including network configuration, would save us significant time and resources.
For how long have I used the solution?
We have been using Nutanix Disaster Recovery as a Service for five years. At present, we use the latest version.
What do I think about the stability of the solution?
I rate the product's stability a ten out of ten. I rarely encountered any system downtime issues.
What do I think about the scalability of the solution?
The platform works efficiently, requiring no additional configuration or downtime. Currently, the service is fully utilized, operating 24/7. As our requirements evolve, we anticipate adding new nodes or servers to enhance scalability further and meet future demands. I rate the scalability an eight or nine.
How are customer service and support?
We initially faced challenges with understanding the technical documentation provided by the vendor. However, our support and vendor teams were always available to assist us in troubleshooting and finding solutions. When the technical issues were complex and required expertise, the support team escalated the case to senior partners, who provided valuable guidance in resolving the issues.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used AWS and Dell solutions. However, we found they could have been faster and required a manual interface for various tasks. As a result, we switched to Nutanix to streamline these processes and reduce manual effort.
How was the initial setup?
The initial setup of Nutanix was straightforward for us. The system engineers were able to configure everything using the Foundation tool. It took around two to three hours to complete.
The deployment process is generally streamlined and fast. We ensure we have verified the remote site data and initiated the DRaaS. If any specific preparations are required, we will handle them accordingly.
Maintenance typically involves a maximum of two personnel. It is because issues are rare, and when they arise, Nutanix support is responsive and effective in resolving them.
The personnel involved in maintenance may not necessarily be the same individuals who were part of the deployment process. Depending on the issues that arise, additional resources can be hired to address specific challenges.
I rate the process a ten out of ten.
What about the implementation team?
We primarily worked with our account manager and a salesperson actively involved in product implementation.
What was our ROI?
If I purchase the Nutanix product for five years, it's estimated to provide a return on investment within two to a half years. After that period, I can continue to utilize the solution without incurring additional costs. I rate the ROI a nine out of ten.
What's my experience with pricing, setup cost, and licensing?
Nutanix may be perceived as expensive compared to local vendors. Additionally, one-time costs may initially seem high, but they reflect the quality of the service received.
Which other solutions did I evaluate?
We evaluated other options before choosing Nutanix. In 2017, we demoed two HP servers and Dell Hypervisor with VMware. Ultimately, we decided to go with Nutanix. We chose Nutanix because it is a stable product our company CEO recommended. After taking the demo and assessing its suitability for our infrastructure, we concluded it was the best solution for our needs.
What other advice do I have?
The platform has significantly improved our organization's disaster recovery and business continuity planning. It offers synchronous data replication, allowing us to sync our recovery data every hour and efficiently send applications to remote sites.
We have regularly conducted failover drills to test the service. During these drills, we simulate a failover scenario by initiating a failover from the production side to the remote side.
The most beneficial features of our data protection strategies are regular snapshots and remote support.
The automation and ease of use features contribute positively to our overall experience, although we have yet to utilize them fully.
It seamlessly integrates with our existing infrastructure. Previously, we had 250 servers hosted on AWS, resulting in substantial costs. However, after migrating these servers to Nutanix servers, we brought them in-house. This migration has significantly reduced expenses, saving us approximately one million annually.
We encourage them to reach out to Nutanix support for assistance. We advise them to explore the software and data plans offered by Nutanix and to consider taking a demo to assess its suitability for their needs. I advise others to ensure sufficient bandwidth is available for data transfer between the primary and remote locations.
I rate it a ten out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)