OpenText Core Endpoint Protection​ Reviews

Monitoring of supported customer sites for issues and remediation.  A number of Doctors offices, and a scattering of other professionals like Lawyers and Training organizations.  Most of these sites are controlled through Active Directory policies and Webroot fits nicely as a one-stop console solution for monitoring of infections.

I can provide monitored antivirus solutions that are relatively inexpensive to business, in bulk, and the add-on for monitoring (i.e. my labor) is relatively light.

• Good scanning
• Very light footprint
• Management console that the client can access and (just as important) in which I can see status of groups of computers (I am a consultant, IT role)
• Price

The console spins up relatively slowly, and some of the configuration items are obscure (e.g., reporting back one time per day is a default setting) and need to be tweaked.

No issues with stability.

Not yet. I'm running a very small-scale service (less than 100 computers currently).

Excellent.

I used the Kaspersky equivalent, but the footprint for Webroot is smaller, the console is more intuitive and, unfortunately, Kaspersky has been smeared by Russian/American politics.

Incredibly simple. Register, download and run. (Back to the Kaspersky model last used 2015). It runs pretty much straight out of the box, and deployment is simple.

It is a little harder to calculate ROI because I don't think of it in that manner (not a MBA);  
I don't markup the product very much, but it increases customer retention significantly and reduces *surprise* labor overhead.

If you purchase for clients, then you are the managing billing entity. It's better to either get a monthly subscription check from your clients, or to prepay for the year (so as to not keep cash in reserve to pay the bill each month) IMHO.

Kaspersky, Norton, Sophos.

Setup two-factor for the admin console, give "manager" clients access to their own consoles (good PR), and keep a set of shortcut links to the pre-configured install images for each client (if you are using that model). Otherwise, you have to login to download a crafted version for the account, and that sometimes (compromised network) is not a good idea (reveals credentials).

Webroot is used as the defacto standard for all servers and workstations that we manage security on.

• Cloud Management
• DNS Protection
• Auto-Remediation

We no longer have to worry about running scans as it is so lightweight and there is no user impact.

An updated UI would be nice, but is not hardly used.

More than five years.

It runs side-by-side with other AVs until you can displace them entirely.

The platform is mostly stable, however there are hiccups with the cloud from time-to-time that impact the ability to get to the portal.

No issues.

I would give them a seven to eight out of 10.

We have used multiple, but the last we switched from was AVG/McAfee.

Yes. We had a quick rollout.

We implemented in-house.

We bundle the service, but it is near immediate with our agent cost.

Work on a price tier plan.

Yes, the ones we had been using and failed us.

Low performance requirements.

Working as part of our security stack, it has protected us from countless attacks.

Unified threat management (UTM) integration.

Three years.

Not with deploying Webroot, but we had issues removing Trend.

No issues.

No issues.

Customer Service:

10 out of 10.

Technical Support:

10 out of 10.

Trend: We switched because the system was resource hungry.

Symantec: We switched because they tried to stab us in the back and contacted our customers directly.

The initial setup is very simple.

We did not originally, but now we go via ConnectWise.

This is now part of our managed services, but it is very competitive.

You need an RMM like ConnectWise Automate to manage it completely.

Sophos.

It is very lightweight on the workstations, not slowing them down while still doing its job very well.

The ability to generate profiles specific to both business groups and organizations has made managing nearly 1000 endpoints very simple.

The reporting is the weakest part of the Webroot console. Frequently, I export to Excel to massage something into it to pass on to others.

More than six years.

Very easy. The only comment that I frequently get is that they think it was not installed because it went so quickly, and in these days of bloatware, people are used to watching a bar slowly progress for a few minutes.

No.

No, it scales extremely well.

A 10 out of 10.

A 10 out of 10.

Kaspersky, Malwarebytes, Symantec, McAfee, Panda, and ESOT. They are all a much heavier load on the systems and do not seem to catch as much.

Webroot also has a much easier global management than some, with a cloud-based console, rather than a local server as the management server. That means it does not matter where the endpoints are located.

Very easy, the default is good.

It also has the ability to be deployed in a watch and report only style when cutting over from another AV. This allows proprietary software to be identified and whitelisted rather than quarantined (=broken) then fixed. It makes for much happier end users and a quieter help desk.

It is very good.

Simple to roll out via AD policy or RMM.

We evaluate other options using multiple choices, best value, management and functionality.

The ease of use of the centralized admin console is its best asset. Very easy to make deployment a breeze and maintenance of your endpoint users is even easier using the console.

We have had a few instances where a malware program tried to enter our infrastructure through different means. However, Webroot picked up on it immediately and made us aware of the intrusion, so we could take care of it.

It would be great if there was a feature which would allow you to scan an individual file on an endpoint user's computer. As of right now, you can only scan a folder, but it would be good if it allowed you to go even more granular.

Two and a half years.

None whatsoever. Very easy deployment.

None.

None, it has been very easy adding users as we go when we hire new employees and the company grows.

They provide excellent service every time I have a question.

Excellent.

We were using a couple of different solutions. However, as our company grew quickly, the program became harder to expand to our needs the way we wanted. The price would have been more than what we wanted to spend.

The initial setup was straightforward. One simple file to run that had our serial key built into it. It was very quick to install.

In-house deployment.

Not applicable.

Please keep in mind that the visibility of what you can do on Mac systems that you might have on your network is much smaller than what you can see and/or do on Windows machines. Granted, this is soon to change. However, as it stands right now, you can't do as much from the admin console for the Mac machines than you can for the Windows ones.

We evaluated Symantec, Sophos, Kaspersky, and AVG.

• Low overhead
• Speed

The console is great for providing an overview and a remedy.

More control over when upgrades to the app are rolled out.

More than one year.

No issues.

No issues.

No issues.

Top-of-the-line; the busy community as well.

Top-of-the-line; the busy community as well.

Vipre, we switched because it was too slow.

It can be installed next to existing solutions.

In-house.

Not applicable.

Get a trial, then a multi-year license.

Sophos.

Try it out next to your existing solution.

The Webroot cloud console is very powerful.

Webroot has enabled better streamlining of support operations.

It needs to improve the problems with the faster connection, and have a huge reduction in false positives.

We have used Webroot for three years now.

Deployment was very fast. We met our stretch target, which was great.

Nothing of note.

No issues. It scales.

Sometimes, I feel we are the only customer. The support is consistently good.

It is more than excellent.

Previously, we used a mix of Trend/Sophos/Symantec. Webroot has all their best bits in combined into one solution.

Setup was fast and very straightforward, thanks to the training provided.

Implemented using vendor team support, who was very capable.

ROI was planned at nine months, with a first stretch target of six months and a second stretch of three months. We completed within three months.

Our strategy was to overestimate the complexity and cost. It turned out that Webroot's assurance was justified.

Constant evaluations, usually because of new support to other legacy systems, which included mostly Sophos and Trend, both of which are good tools, too.

Training was excellent.