What is our primary use case?
My current focus remains on Oracle Cloud, primarily Oracle Integration Cloud and Oracle Fusion Cloud, including ERP and SCM. I am certified on Agent Fusion AI and Oracle Modern Business Processes, with expertise in ERP, SCM, and CX.
My first introduction to Oracle Fusion Cloud EPM occurred during my role as an integration architect within a customer in the energy sector in Paris. I was responsible for designing the high-level architecture for inbound and outbound integration to Oracle Fusion Cloud EPM, specifically to ARCS, the Account Reconciliation Cloud Service.
Following that experience, I focused on Gen AI within narrative reporting. As a blogger, I have published detailed content on narrative reporting using Gen AI for three main use cases. Besides Oracle Integration Cloud, which is the main platform I use for integration and extension to Oracle Fusion Cloud, I also utilize data exchange capabilities. For example, I have integrated accounts from financials to Oracle Fusion Cloud EPM Planning using the out-of-box capabilities within Oracle Fusion Cloud EPM.
What is most valuable?
I would rate the product itself at eight out of ten. The number of customers using Oracle Fusion Cloud EPM today, primarily for consolidation and planning, have provided very positive feedback from real implementations. Customers report being satisfied with having different data in the same place, eliminating the need for separate systems.
I particularly appreciate the navigation and user experience. The interface is clear and not overly busy, making it evident for each persona where they need to navigate. The complexity primarily involves the background processes. For consolidation of accounts, it is strongly recommended to have a financial profile because there are many functional rules that need to be covered beyond the technical side. Currently, I would benefit from access to a demo and a real Oracle Fusion Cloud EPM project where I can access the environment. The Success Navigator shared with customers adopting the cloud provides valuable support in their cloud journey.
What needs improvement?
Oracle Fusion Cloud EPM could benefit from a new marketplace. When I compare this to Oracle Integration Cloud, we have a marketplace where partners can publish their new adapters and connectors. I did not see this capability in Oracle Fusion Cloud EPM.
The navigation is easy and the interface is simple, practical, and functional. For new users, it does not require a significant learning curve. The color scheme used is quite light and understandable for users coming from financial, management, or other domains. The navigation is very user-friendly.
Technical support, of course, depends on the level assigned to the request. From my experience, there is always quick feedback from the support team. They have improved the user interface to be more friendly. There is documentation available to reference, and often other customers have encountered the same problems.
How are customer service and support?
I would rate customer service at seven out of ten. If the request is truly blocking business or production, the response is always quick. The support team has improved the user interface to be more friendly. Different documentation is available to reference, and often other customers have encountered the same issues. There is always room for more improvement.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
My on-premises project experience was with SOA Suite. From 2018 onwards, I began my first steps with Oracle Cloud for PaaS or SaaS.
How was the initial setup?
Deployment is not the correct term for what happens with Oracle Fusion Cloud EPM. Rather, you are really in the scope of a project, primarily a migration project or first use of the product. Most of the time, you have different scenarios and business cases, where the customer has already used a legacy system or another system and wants to migrate to Oracle Fusion Cloud EPM.
You undertake fine-grained integration to address each business requirement, developing functional specifications and then technical specifications including mappings and everything else. All the experience of navigation for the end user is considered. I would use the term 'deploy' for a new service that has been developed, but with this type of product, you are addressing business requirements or use cases one by one.
What other advice do I have?
I have covered two main scenarios: either a hybrid setup where some systems remain on-premises and others are in the cloud, or cloud-to-cloud configurations. These are the two main use cases I have addressed in the past.
I have not used predictive modeling in a real project, but I have covered the foundational aspects. The complexity is primarily about the background processes. For consolidation of accounts, it is strongly recommended to have a financial profile because there are many functional rules that need to be covered beyond the technical side. Currently, I would benefit from access to a demo and a real Oracle Fusion Cloud EPM project where I can access the environment. Oracle Fusion Cloud EPM's Success Navigator is shared with customers adopting the cloud and supports them in trusting their cloud journey. I would rate this product an eight out of ten.
