What is our primary use case?
I used Palette for accounts payable workflow approval processing at my previous company.
A specific example of how I used Palette for accounts payable workflow or approval processing is that OCR brings the invoice into the system and sends it on an approval path throughout the company. When it is done being approved, it would then be uploaded into the ERP system for payment.
Palette was used to approve invoices, AP invoices, load them into the system, save on manual data entry, and improve efficiency on processing accounts payable invoices.
What is most valuable?
The best features Palette offers include the ability to increase the amount of accounts payable invoices that you can process in a month compared to doing it manually.
Palette helps increase the number of invoices processed mainly through automation; it is able to do it faster than a human being entering it manually.
Palette has positively impacted my organization by increasing the ability to process more accounts payable invoices, stopping the reliance on emails and paper trails. All approval is done in the system, and you have control over who and what is in the approval process.
I can share a specific outcome regarding Palette: we were able to produce 50% more invoices in the same amount of time. I do not know that it does 100% correct coding of invoices because sometimes you had to review them and change them, but it did help with the quantity that you can produce in any given time.
What needs improvement?
Palette can be improved as it does not have the ability to do very specific routing for invoices; in my case, I had multiple offices with multiple paths, and you had to know which particular office it was for. Depending upon the type of vendor invoice it was, sometimes it was difficult to know what path to put it on, so you need more detail in the approval matrix when you can set it up.
I chose a 7 out of 10 because the approval matrix and the routing of invoices with specific customization were a bit lacking; I feel I needed more of that to be able to go into more detail on a per vendor basis or a per dollar value basis.
Regarding Palette's AI capabilities, I definitely experienced some automation features related to accuracy. Due to the lack of flexibility in the building of the approval matrix, there was no way for it to code things 100% correctly, so intervention and review from a person were always necessary.
For how long have I used the solution?
I do not currently use Palette, but I used it for two years at a previous company.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Palette's scalability is good; it would be able to flex with growth or decrease.
Which solution did I use previously and why did I switch?
I did not previously use a different solution before Palette; we were pretty manual at the time using email to do approvals and manual data entry into the system.
What was our ROI?
I have not seen a return on investment; we kept the same amount of employees, but we were able to process more, which allowed us to grow without having to add additional employees.
What's my experience with pricing, setup cost, and licensing?
I was not involved in Palette's pricing, setup cost, and licensing, but given that it had already been set up in our European entity, I do not believe we had additional costs to set it up in our office.
Which other solutions did I evaluate?
Before choosing Palette, we did not evaluate other options because our European entity was already using it; we just adopted what they had already set up.
What other advice do I have?
Palette is a pretty good accounts payable processing system.
I think Palette was sufficient to do the job we needed to accomplish.
My biggest advice for others looking into using Palette is to make sure that the setup of the approval matrix is in great working condition because it is extremely important to the accuracy of the output received from the system.
I gave this product a rating of 7 out of 10.
Which deployment model are you using for this solution?
On-premises
