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Pros & Cons summary

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Prominent pros & cons

PROS

Palo Alto Networks DNS Security offers excellent DNS filtering capabilities.
The scalability of Palo Alto Networks DNS Security is rated a nine out of ten.
The solution provides protection against command and control traffic, anonymizers, newly registered domains, and DNS tunneling.
Palo Alto Networks DNS Security excels in stability and maturity.
DNSSEC and the domain generation algorithm are valuable features in Palo Alto Networks DNS Security.

CONS

There is a demand for a cloud-based management option and an on-premise version.
Pricing is considered high, which may hinder competitiveness against Infoblox or Cisco Umbrella.
Scalability requires improvement to better meet user demands.
Customer service is problematic due to outsourced support leading to delayed response times.
Blocking of legitimate traffic for custom applications necessitates manual intervention.
 

Palo Alto Networks DNS Security Pros review quotes

reviewer1542159 - PeerSpot reviewer
Apr 1, 2021
The stability is excellent and the product is very mature.
reviewer1692576 - PeerSpot reviewer
Oct 13, 2021
We now have insight into our DNS requests and we can actively see how many thousands of malicious requests have gotten knocked down in the last day or week that we didn't have before. There's more insight for both security and more insight.
TN
Jul 29, 2024
The solution's most valuable features are data exfiltration and DNS tunneling.
Learn what your peers think about Palo Alto Networks DNS Security. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Porleng Phatt - PeerSpot reviewer
Aug 7, 2023
The most valuable features of the solution are DNSSEC and the domain generation algorithm.
reviewer2695164 - PeerSpot reviewer
Sep 17, 2025
I think it's easy to manage Palo Alto Networks DNS Security compared to other firewalls, and the feature set is really good.
Andres Briceño - PeerSpot reviewer
Sep 3, 2025
The main feature of the Palo Alto Networks DNS Security protects our network from external attacks, malware, and data theft.
DS
May 19, 2021
When comparing other cloud-based DNS security solutions to this one I have found the main beneficial feature in this solution to be we do not need to change our architecture.
RM
Feb 28, 2024
DNS security is required to filter out the DNS traffic, any DNS-based attacks, DNS DDoS attacks, and DNS amplification attacks.
Partha Dash - PeerSpot reviewer
Feb 3, 2025
The most valuable features of DNS Security include its ability to protect against command and control traffic, anonymizers, newly registered domains, and DNS tunneling.
Mirko Minuzzo - PeerSpot reviewer
Jun 2, 2023
So, in general, it's very stable because the process to deliver new features and new releases in not so long...I rate the scalability a nine out of ten.
 

Palo Alto Networks DNS Security Cons review quotes

reviewer1542159 - PeerSpot reviewer
Apr 1, 2021
Every vendor that sells DNS or firewalls needs to be able to protect against DNS look-up attacks and DNS naming hacks. This is true of Palo Alto as well as others.
reviewer1692576 - PeerSpot reviewer
Oct 13, 2021
I'm not really sure what needs improvement. The only hiccup I've really seen is a couple of the DNS requests get flagged as the Sophos traffic instead of DNS traffic, but that's more of their app detection in the DNS Security. I haven't really seen any issues with the DNS security.
TN
Jul 29, 2024
If the tool offers improved data security, I think it would be good.
Learn what your peers think about Palo Alto Networks DNS Security. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Porleng Phatt - PeerSpot reviewer
Aug 7, 2023
Pricing is one of the areas of concern in Palo Alto Networks DNS Security since it is an expensive product. I feel that the product's pricing is an area that could be improved.
reviewer2695164 - PeerSpot reviewer
Sep 17, 2025
The number of hotfixes indicates that there are many bugs in the new releases. Comparing a few years earlier, a release contained much fewer hotfixes.
Andres Briceño - PeerSpot reviewer
Sep 3, 2025
The pricing of the Palo Alto Networks DNS Security is very high.
DS
May 19, 2021
There should be an on-premise version of this solution.
RM
Feb 28, 2024
The solution can capture more market if made more cost-competitive than Infoblox or Cisco Umbrella.
Partha Dash - PeerSpot reviewer
Feb 3, 2025
Palo Alto should explore agentless approaches to integrate DNS Security more easily and efficiently.
Mirko Minuzzo - PeerSpot reviewer
Jun 2, 2023
The installation is more complex because the solution has another approach to security.