Paycom Reviews

I use Paycom for Talent Acquisition every single day. I also use performance reviews, which we run quarterly. We do performance tracking daily. Paycom is our whole HRIS system, so we use it for timesheets. In my role, I am primarily in Talent Acquisition, performance management, and Paycom Learning.

I support a lot of our management team to open and close requisitions. I oversee the HR coordinator, and we go in anytime a person requests extra support with their requisition, screening candidates, and helping to disposition any candidates. Our HR team consists of myself and my HR coordinator, and we are the only ones on our team that do Talent Acquisition. We also work to push all the candidates through the workflows, run their background checks, and send them offers. In Paycom Learning, we set up all new hire trainings. I am going to overhaul learning this upcoming year to incorporate different levels of management training courses and do our own trainings within Paycom.

We use Paycom for all onboarding and onboarding documents that we have created as organization-specific documents. Paycom also provides suggested documents and all legal documents, such as updated I-9s. We create a lot of checklists within our onboarding that are organization-specific. I work in there all the time updating those documents with my coordinator. We also create our own goals in Paycom. We do them per position, and that is how our performance reviews run. At this time, my HR coordinator is uploading all of those and doing all the data entry for all of the goals for specific roles once they are submitted by the management team.

Overall, the accuracy of timesheets has been extremely helpful. We recently turned on Geo-fencing. We have not used it yet. We also started expenses, which we have used. Expenses have been a lot easier because they go back to the person's paycheck and that is a quick approval within the system. The workflows in every single area are amazing. For example, in Talent Acquisition, you have all the people on there that would need to have influence into the requisition. You start from the person that is doing it, then you go to the hire, the hiring manager submits it, then their supervisor will approve it. If it is a new position, our asset management team will approve it, then it will come to us. The workflows are great there. They are also great in performance management. We will soon be using performance discussion forms, which is essentially a corrective action, and those workflows are also really great, especially within any type of status change. Having everything in one place through workflows is a lot easier than chasing people down via email or papers, and everybody expects that they are in a workflow if there is something on their team.

A rough estimate shows there is at least probably 20% fewer timesheet issues. I honestly cannot even remember in the last maybe year when we have had to retro people because their timesheets were not done correctly, and that is a huge improvement. From a workflow stance, I do not really have any metrics, although we did not have workflows set up in our previous system. It was just a form that you filled out. Administratively, being the original person that was collecting all of those forms and putting all the requisitions up, I would say I definitely save probably about 20% of my time. Obviously, it is reallocated, but that is my estimate.

Paycom has changed our approach in almost every way we work, to be honest. We did not have performance reviews, but Paycom was a big reason why we chose it. That was why we chose Paycom because they offered a lot of modules within the system, including performance discussions and performance reviews. We did not have them before. I launched those for the first time. We just wrapped our first year, so July 1st, 2025 to June 30th, 2026. We just wrapped our first annual reviews. Everything being in one system has been a really significant game changer for us. For the most part, operationally, we have really overhauled almost every avenue of operations with Paycom.

For the employee experience, the Employee Self-Service is extremely user-friendly and very easy to navigate. It is a pleasant platform. The ability to view and edit timecards and make notes on your timecards is one of the easiest capabilities of Paycom. Requesting time is also one of the easiest capabilities of Paycom. That is very user-friendly, especially from an employee standpoint. For the administrative standpoint, I do think Talent Acquisition is pretty easy, especially when it comes to connecting your onboarding and then onboarding a new hire. Once you continue to move through it, it becomes easier and easier, although I do not necessarily think it is the most intuitive from an administrative user standpoint. I do think there is a little bit of separation, but once you get used to it, it is really easy for everyone to have viewing access and know where people are in the process.

There is a capability within Paycom where an employee first signs off. They approve their timesheet, so there is a sign-off on their timesheet. Then the manager signs off. From a standpoint of retros or mistakes, it is rare that we have them now. I do not know from a monetary standpoint how much we save in that, but I can tell you the administration of reconciling timecards is a lot easier because all employees are prompted to approve it. Beyond that, they also approve their checks. If they see a mistake, they can call it out and then we can go back in and revoke approval to redo it. That is a lot better than our previous system.

We recently turned on Geo-fencing. We have not used it yet. We also started expenses, which we have used. Expenses have been a lot easier because they go back to the person's paycheck and that is a quick approval within the system.

The biggest piece that frustrates me is that there is no sandbox. There is nowhere for a person to just click a bunch of buttons or view as a different viewer. It is sometimes really challenging from an administrative standpoint to understand what another person is seeing as far as their access. Sometimes Paycom verbiage is a little confusing from my standpoint. I find that words I used in previous HRIS systems or any type of customer-facing system that I have used previously sometimes do not mean the same thing in Paycom. I think I am doing one thing and then it turns out I might be doing a different thing. I do think Talent Acquisition, or maybe even separate modules in general, can show they were maybe not created by the same person because they operate differently. For example, most of your workflows are built into a specific space, but Talent Acquisition seems to run completely independently. You could tell other people have been doing different modules. That is one of the biggest pain points. The reporting is also a little tricky if you are not used to having more of something already set up for you. The reporting is not intuitive. You really have to know exactly the thing you are looking for, exactly the name of the fields, and because I struggle a little bit with the verbiage and just generally moving from one system to this system, or multiple systems to this, and this system is the only one that calls it something different, I sometimes have a very difficult time in reporting finding what I need.

Most times when I am looking for a very specific metric or a very specific piece of data and I reach out to the representatives at Paycom, or even when I cannot figure out how to make something function, I have been told it is something that does not exist. They put it on the development piece, but then I am creating multiple reports and having to merge them on my own. The reporting aspect of Paycom is not my favorite. The lack of a sandbox and the lack of being able to view as a different viewer is extremely frustrating in this system.

Paycom is rapidly improving, so they make a lot of improvements pretty quickly and you do not really know what is happening. You can see it on webinars and other things, but truth be told, I do not know who has time to really go into every improvement every other day to see what is new and what has improved. A lot of the time we are just functioning in our jobs and then noticing that something has changed. It is a little tough to stay on top of the upgrades and the changes.

I have been using Paycom for a little over two years.

We have not had any downtime or reliability issues. It has been stable.

It has kept up well.

We do reach out frequently. Our team, because we all were part of implementation in some capacity, we all do reach out for the pieces of Paycom that we own. For the most part, they are very reachable. However, as I had mentioned earlier, a lot of my requests, for me at least specifically, they really cannot fix because those features do not exist yet.

We used UltiPro prior to Paycom and it was extremely expensive. There was still a lot of manual things that you had to do in UltiPro. I actually hated it when I used it. I was a little earlier in my HR career, so I used it for about two years, but I did not have as much exposure into the back side of it. There were a lot of things that were wrong, like employees had multiple files. Because we had previously had different entities, every time a different entity was open, they could not merge, so it was really difficult to find anything in there. I had a very hard time navigating timesheet approvals, and we also had to manually reset everybody's passwords when they needed to be changed or anything of that nature. It was really annoying, to be honest. I really hated UltiPro.

I know that we have a huge time savings with Paycom, especially as I mentioned earlier with timesheets and just mistakes. The accuracy with timekeeping has been one of the largest game changers. I estimate maybe a 20% cost savings, although I do not have hard measures on that.

We did look into alternative solutions. I know we looked into ADP. I cannot remember if we looked into BambooHR as well. I think those were the only ones that I recall.

I prefer Paycom more than I dislike it. For the most part, the upgrades that they have made have been helpful. The missing component of a sandbox and really solid, easy-to-use reporting is just a big area of improvement that I have had in other places and here it is going backward. As far as user ability in general, I think it is much better than it is not. I would rate this product a 7 out of 10 because of those missing pieces.

Everything seems to be in order. We have not had any breaches or anything of that nature that we are aware of. I think it is fine for being an online platform.

I would say to have patience and log the things that you want as development features. I do think that it is definitely a worthwhile system. If you are not super detailed with reporting requirements, I would say that it is a pretty comprehensive and easy-to-use system.

I use Paycom for payroll processing, managing time and attendance, PTO, and deductions. Reporting skills are the most important part here because Paycom provides a customizable reporting theme, which is beneficial.

However, there is one thing I wanted to point out that Paycom is not performing well in currently. After the recent update, Paycom changed the interface but it is not very well supported. There are a lot of bugs, and the screen fluctuates sometimes and gets frozen. It is quite frustrating sometimes.

Overall, I would rate Paycom four out of five.

I would go with reporting. It is much better than other companies. Right now I am using PrismHR and I have used ADP and UKG, but Paycom is really very easy to use for reporting purposes.

The only dislike is that when they changed their interface and gave the update, it is not performing well. Whenever we try to use it on the web, it fluctuates a lot. The reload time for a screen is huge. Why would we spend more than 30 seconds to get it reloaded? It keeps circling over and over, and it is quite frustrating. That is the only lag I found recently when I used Paycom. Apart from this, I did not notice anything.

I have not used Paycom for the last six to seven months, but I continuously used it for 3.5 years regularly.

I do not think instability is a concern because the market has many competitors. If any software comes up that offers more efficient pricing and a very good interface, it could be competitive. However, right now I do not think ADP or Paycom are replaceable with other software that I have used. I would say they are still secure and have a good future.

I am not sure about scalability. I am uncertain how I can scale it up.

We contact Paycom frequently for assistance. We are in the Amazon environment and really need assistance when we are stuck. We need to get issues resolved as soon as possible. It is a day-to-day task, and I have been connecting with Paycom and ADP directly to get assistance because we are not aware of all the fields and how to use them. We can only use the features that are regularly working in our system, but we are not aware of all features. It is a vast process, so I do not think a specific person can be aware of all features. I wanted to rate customer service an 8 out of 10.

The first thing is that it depends on the clients. If we are onboarding a new client, we develop, install Paycom, and set it up. For previous clients that are already in the system, we have automatic login so we do not have to perform all kinds of setup and account fixing.

I am not aware of the pricing that Paycom charges to employers. I am aware of ADP and Prism that I am using currently, but I am not aware of Paycom's pricing.

I compare Paycom with Prism and UKG. The comparison is a bit tough, but I prefer Paycom first.

ADP is more efficient and good apart from services because ADP has more than 18 to 20 years of experience and they have a lot of features in their software. I would go for ADP then Paycom, then Prism.

I have been using Paycom for 4.5 years. My overall rating is an 8 because the number 8 suits my experience. Numbers nine and ten might be reserved for other software providers. Paycom is also a good service provider, but there are other vendors as well. ADP has good support and quick 24-hour support, but Paycom does not have 24-hour quick support. They have only standard hours, and after that, they log off. They need to turn it up 24/7 because sometimes people process their payroll overnight and do not get any assistance from the team. We have to wait until the next morning to connect to the support team if we face any error in payroll or something. That might be something they can change to 24/7. They do not need all people available; they could just put two to three people on standby to give a heads up on how many employers are contacting them.

We decided to implement Paycom as a brand new HRIS system for full employee life cycle support. The biggest introduction at first was for payroll, but we also used it for onboarding, talent acquisition, performance management, and personnel file management, really for the full life cycle.

We used Paycom for performance management as an example. If an employee was working with their manager, for instance for a written warning for missing or not meeting performance expectations, we would add a note to their file through the performance management system which was customizable. You could have verbal warnings, written warnings, or whatever the performance management philosophy was within your organization. We would start with coaching or a verbal warning first, and that would progress to a first written warning, second written warning, and so on.

We also used Paycom heavily for payroll processing, supporting hourly and exempt employees, and processed a bi-weekly payroll for it, creating separate data files for the different employee populations to process payroll.

Paycom really helped the company grow tremendously. When I first joined the organization, the company was under 100 employees and they were using many separate software solutions and paper, including hard copies, to process payroll, keep track of 401k, and conduct talent acquisition. Having everything on one system made for a seamless experience. It also created a process where managers could be easily involved in the day-to-day needs of the employees, making it a self-service tool, which eased the administrative burden for the leadership team and HR team.

Time was saved, especially looking at the talent acquisition process. Before using Paycom, the company would use several separate platforms to post directly on job boards. When we transitioned to Paycom, it was a really seamless process. We would set up the system so that it could automatically post to different career pages and then track the metrics. We reduced the time to hire from four months to 45 days on average, enabling us to place candidates much faster, create a more pleasant onboarding experience, and because it was such an easy, seamless process, we increased the offer to acceptance ratio to 95%.

Paycom is such a customizable platform that you can really create and tailor it to meet your organizational needs. For example, if you have a compensation philosophy that's unique to your organization or might be different from another organization, you can really tailor it to meet your business needs and work closely with their customer service team to set it up in the way that makes sense for your organization.

The big takeaway is that Paycom is very customizable, so for organizations that might be growing and scaling, and that may change in terms of how they use the platform over time, the platform can really evolve with you as the organization changes and evolves.

Paycom could be improved in a few ways. It is almost too customizable. When we were using the platform, if somebody is not very good at working with technology, it could be a little bit overwhelming for setup. Simplifying some of the back-end processes to make it a little bit more intuitive would make a really big difference. It is also very time-consuming to set up the system, so if someone is looking to set up a system very quickly within one month, it would be incredibly overwhelming. It would be beneficial to simplify the setup process so that a company could be using it much faster.

I used Paycom for about two and a half to three years.

I never experienced any issues in terms of accuracy or reliability when using Paycom. It was always consistent in storing personnel files and keeping them up to date, and I witnessed no issues.

We had a dedicated account manager that was really helpful for the customization process, which was very time-consuming, with a lot of setup involved. We required regular meetings, at least weekly for a couple of hours for the setup process. Once we went through customizations, the platform was really user-friendly and ready to go. We could also work with that account manager at any time if we wanted to do further build-outs or tailor the platform differently in the future.

I rate Paycom an 8 because it is a very strong system with a lot of capabilities that are evolving, and many companies are going through various periods of growth, so it is a great software that you could use for a long period of time depending on the needs of the organization. Many companies are aiming to scale and grow in a strategic manner, and Paycom is a software that can help them do that very successfully.

I cannot comment very much on Paycom's governance and security, as when I was using it, it was during a time when AI was not as popular. I was using the system back in 2016 when AI was not so heavily integrated, and while they certainly had processes and policies in place, AI was not front and center.

I advise others looking into using Paycom to make sure that they have the time available to invest in building out the HRIS system, as it is a great system but requires a time investment. It is very time-consuming to build it out and customize it to meet the organization's needs, and it depends heavily on the team they have available to build out and customize the system. Depending on what their internal HR department looks like, if they have a dedicated HRIS person or dedicated payroll person, it would be difficult to do it without having one or more than one person available if it needed to be done in a time crunch. My overall rating for Paycom is 8 out of 10.

Paycom supports our hiring, recruiting, payroll, time and attendance, benefit administration, EDI, and talent management functions including reviews. I also use Paycom for reporting and security, ensuring that whoever is signed up for things can only see what they are allowed to see, including taxes, I-9s, and background screens.

I saw the benefits of Paycom after everything was implemented. About seven months post-implementation, there was a significant improvement, and we are continuously enhancing and asking for features to be added to the roadmap.

What I appreciate most about Paycom is that it is all integrated into one system, so I do not have to go to an ATS to find applicants or have different performance management software. I can have time and attendance and payroll in the same platform, which I value because it is not clunky and all works together very seamlessly.

I am using the workflow automation feature of Paycom. The workflow automation works very well for us, and we have set up processes so that there are no blind spots, ensuring the CFO's approval on positions, which is beneficial as we do not miss anything.

What I dislike about Paycom is that they charge for everything, which is frustrating because they recently added succession planning as an add-on that is not free. As they keep adding features, they want me to pay for them, making an already expensive system even more costly for the small components.

I have been using Paycom for six years.

I have not experienced any lagging or downtime with Paycom.

I believe Paycom is highly scalable. We can scale this system to accommodate probably a thousand or 1,500 people, while we are currently only 200.

I contact technical support all the time when needed.

The speed and quality of the support depend on my account manager. My current account manager is fantastic and knows how to fix problems, while past account managers were not as knowledgeable, making it feel like I was training them.

Overall for support, I rate Paycom an eight and a half or a nine, which is way better than my previous experience, thanks to my new account manager. While I wish the app could offer halves for the review, I would choose to give Paycom a nine based on my account manager's great support.

I have used ADP in the past as an alternative to Paycom.

The initial deployment of Paycom was user-friendly, and I had an implementation specialist who helped me through all the components, which I still remember from when we implemented in 2019. It took several months to get all components set up, starting with time and attendance and payroll, then going through training before tackling talent acquisition and management later on.

When comparing alternatives, I definitely prefer Paycom.

In terms of how Paycom's dedicated service model differs from my previous HCM provider, there does not seem to be much difference. I had an account manager with ADP, and I have one with Paycom, but I find Paycom's system easier to navigate and more user-friendly.

Maintenance on my end is not required for Paycom, as everything is taken care of automatically by their team.

Overall, I would give Paycom a seven out of ten.

My main use case for Paycom is that I use it every day. Since I'm in Human Resources, I'm constantly making employee changes, running reports, and changing security profiles. For example, I handle all of the changes that come through for employees such as promotions, pay increases, schedule changes, and department changes. When I receive those notifications that an employee has had one of those changes, I go into Paycom and make all the necessary updates.

Paycom has impacted our organization positively because, years ago before Paycom, we did not have as many employees, and Paycom has allowed us to scale and add hundreds of employees. It has been beneficial to see the growth.

Paycom helped me scale by providing a batch editing function that is helpful with the number of employees we have. We are able to make edits quickly to a large number of employees. I also appreciate the way that the security profiles are created for managers to be able to see employees' data and time cards. This has had a positive impact as we scale.

Paycom made a significant difference in my workflow. When I first joined the Human Resources team, they were manually entering every single payroll number for a certain business line of ours. They were manually entering the gross amount that the employee was supposed to receive. When I joined the Human Resources team, I met with our Paycom representative and asked how we could automate the process. They guided me through how to do that, and now I am able to complete payroll in about thirty to forty minutes for approximately three hundred fifty employees.

Automating that payroll process greatly impacted my stress levels. Payroll previously was taking several hours, and there was much room for mistakes. Now it takes me thirty to forty minutes, and I have never made a mistake. It is always one hundred percent accurate due to Paycom's ability to match with the employee code and match the amounts that the employee is getting paid with the employee code.

The best features Paycom offers, in my experience, are that I think it is an easy platform for the most part for our employees to use. I appreciate the interface and how the customer service is generally good.

The interface stands out for me, especially because customer service is always helpful to me, particularly our Paycom representative. She is always available by email. Whenever I email with a question, which is typically every week, she gets back to me within a couple hours, and she always offers to jump on a call if needed.

I find the process of making those updates in Paycom to be straightforward. However, I wish I could forward date certain things. For example, if an employee is changing accrual profiles, there is not an option to make the change a future date. So I have to set a manual calendar reminder on my calendar to go back into Paycom and make that change on the proper effective date. I believe there is an option to pay more for a service that offers that in Paycom, but I think it should be included in the base level.

I think that there are some limitations to Paycom, including being able to date certain things in the future, such as accrual profiles or if someone's department is not changing for another week or two. I think Paycom does offer features that cost more to add those capabilities, but I think that is a limitation. That should be something that Paycom offers to any company and any package. I think the reporting function is limited. I do not use reporting extensively, but I know my team has mentioned reporting is limited, especially when it comes to financial reports or general ledger broken down into certain details.

I have been using Paycom for five and a half years.

Paycom is stable in my experience.

I think Paycom's scalability is good. I think there are some more complex employee tracking metrics and features that could be useful as we scale, such as if an employee has an incident that we need to file or different workflows where managers could request employee changes, and then it comes to us in Human Resources to make those changes. I think that is an area for improvement, but overall it has been fine with scalability so far.

The customer support is great. Our specific Paycom representative is always very responsive.

I know that we did use a different solution before Paycom. However, I was not at the company at that time, so I am not sure which platform we transferred from.

I honestly do not know if I have seen a return on investment with Paycom since I am not involved with the financial piece and the cost of Paycom compared to the cost we have spent on other company functions.

I am not involved in the pricing, setup cost, and licensing process for Paycom.

My company evaluated other options before choosing Paycom, but I do not know which ones. That was before my time, but I know that they would have explored other options.

I would advise others looking into using Paycom to meet with your Paycom representative to discuss exactly what functionality you will probably need for your company, and Paycom should be able to help guide you on the best way to do it from the beginning instead of having to clean things up later and doing it wrong initially. I rate Paycom a seven out of ten.

My main use case for Paycom is mostly for payrolls. I use Paycom to run payroll for hourly and salaried employees, but that was for my previous employer at Histo Health, not with my current employer, Geo Journey.

I also use Paycom to connect with other benefits as well, for 401k contributions, because I manage the payroll sessions and not from People Ops, who manage them from HR. I work with Paycom specifically for hourly and salary payroll. We moved from Namely to Paycom because Paycom provides time clocking services.

Paycom positively impacts my organization by creating a centralized workflow, and we have everything in one place, including timekeeping, payroll runs, and employee records. One system makes it very easy for us to access people's profiles.

This centralization leads to measurable improvements, such as making audits easier because when we have a state notice requesting employee information or former employee information, we have it in the system, and we can access it and have all the information presented to the state agency.

The best features Paycom offers include in-house timekeeping for hourly people, so we don't need to transfer data from a third party or different platform to the payroll platform, and they have a friendly user interface.

The in-house timekeeping helps my team day-to-day because the interface is very easy to use and very easy to locate the function I need. They provide the log for hourly people to log in, log out, calculate overtime, and transfer that to the payroll platform.

They also have the personal action form, which is the workflow for us to manage activities, such as people activity, for example, promotion or pay change.

Paycom has a lot of things to improve, especially customer service, which is very difficult because they change the account manager frequently, so we don't know who we're going to talk to. Every payroll platform has its own issues, and we need people from their end to help us solve issues. The frequent change in customer service representatives makes it hard for us to reach out to internal teams. For example, when we send a request, they have to route it to the engineer team, product team, or tax team, and that takes a long time to solve problems. It feels as though they are isolated or subcontracting with the services.

Another issue is that their sales representative told us during our search for the platform that they could provide certain features, but when we got into the contract, they delayed it. For example, we had Vestwell as a 401k administration, and they cannot build a connection from Paycom to Vestwell, so I still have to do it manually, which is a required feature for us when we search for a payroll platform.

Customer service is very important to us because if you don't have good customer service and a good account manager, you lose it. Those are the two things that impress me and make me feel blocked when I search for a new payroll platform.

I have been using Paycom for three years.

I rate Paycom six out of ten overall. First of all, Paycom has user-friendly features, a good workflow, and centralized documentation, making it easy to manage and access the features and set up new employees. However, the significant drawback is customer service and the disconnection between the sales team and product teams, which leads to false promises, and that is a big loss for them.

To be honest, when I use Paycom, it is not in the AI area, so we don't have much AI embedded with Paycom, and I really don't have an informed perspective on that.

I have not noticed anything regarding Paycom's accuracy and reliability of output.

Make sure Paycom actually provides what they say because the sales team tells you one thing but the product team will tell you differently when you are shopping for Paycom.

My main use case for Paycom is primarily for its payroll function for our employees, which were around 150 employees, so a mid-sized company across several different states. I also used it in my first few months when I worked for Munc Wilson Mandala, which is a mid-sized law firm based in the DFW area, also for its payroll functionality and administering payroll on a biweekly basis.

Definitely in the day-to-day, administering payroll on an every other week basis and submitting those for processing is a task I handle with Paycom. On a daily basis, I go in and add new employees, delete employees as they depart from the company, and then make sure that all their details are correct as far as their benefits being inputted and being deducted from their check and making sure that all their year-to-date amounts are correct. On an annual basis, usually both of those companies submit bonuses, so getting those bonuses submitted in a timely fashion and then making any adjustments or corrections as needed is also part of my tasks.

Paycom has positively impacted my organization in both organizations that I used it, as it made payroll really easy to submit on a timely basis. We knew what our deadlines were and how to go in and make any changes as necessary.

Payroll processing is super fast, and we are able to get previews for internal approvals in a very timely manner and then make any corrections if we found any mistakes that were made.

It is a lot easier than manually inputting payroll, so in that way it made it easier and faster.

In my opinion, the best features of Paycom are that it is a super easy platform to use. I would say it is very user-friendly and very intuitive. I would say it does not take much onboarding time to get people administering payroll up to speed on how it works and its functionality, so that would be a plus.

When I say it is user-friendly and intuitive, the interface itself is very intuitive as far as a brand new user could log in and with a few clicks figure out where things live and how to make changes really easily.

The most frustrating thing about Paycom is not the interface or the program itself. The fact of the matter is, when there are errors, Paycom is only as good as the rep that is assigned to your account, and getting things done on the back end or having consistent experience with those reps is very hit or miss. When I first got introduced to Paycom at Diamond A Ford, I had a really good rep, so every time I had a problem or an issue arise, it seemed like I was able to get that fixed super rapidly. But then as the reps get promoted and you get a new rep, the user experience goes to garbage on the back end because they either are not familiar with the platform yet or just are not as good or as invested. The experience for me as a consumer and user really depended on what level of rep I got and who I was assigned at any given time, and I felt the pain when it changed a lot.

I wish Paycom would spend more time training their new reps and not handing off what I would consider a legacy client to someone that is brand new.

I used Paycom when I worked for Diamond A Ford Corporation, and I was in that role for eight years in total and used the software the entire time.

I experienced stability issues with Paycom.

I think Paycom is scalable alongside any company technically. I would say it is most appropriately for a mid-sized company.

Customer support depends entirely upon who is your assigned account rep. I have had really great experience and I have had really terrible experience. It just depends on the person, and they are not all created equal.

Paycom was the original platform with both companies I used it at.

We were running payroll with only two employees, one primary and one backup, and did not need any extra bodies, so I would say we saved money there.

I would say pricing is super reasonable and comparable to other platforms such as Paychex that I would consider in the same space. I did not find it to be very expensive overall, and the fees seemed reasonable.

I did not consider alternate solutions.

Paycom is a good platform and it is simple and easy to use, but I would advise that you should really fight for a quality rep and if you are not satisfied with your rep, you should threaten to move to a different platform in order to get a better one. There were no AI capabilities when I used Paycom in the past, so that does not apply to me. I did not use any AI features within Paycom. I would rate Paycom a seven on a scale of one to ten. The platform itself is a nine or a ten, but the fact that your rep can really damage your experience when there are things that need to be handled in a timely manner brings that down three points.

My main use case for Paycom is to eliminate any duplicate entries and ensure data accuracy while improving self-service functionalities, as well as time and labor.

When entering time and attendance, the system minimizes and eliminates any duplicate entries with the same content and alerts me that a duplicate entry has already been entered. This really helps with the assessment of data and eliminates any type of redundancies and duplicate entries in the system to ensure total accuracy.

Paycom is very useful with time and labor. For example, to audit time and attendance entries with punches coming in and out for each employee, the system also alerts me when there is a missing time or a missing punch, allowing us to make corrections in a timely fashion.

Paycom has positively impacted my organization because we are able to minimize all the manual processes that were happening before, allowing us to concentrate our efforts on strategic planning and improving the work environment and experience.

With processing payroll, I am able to capture any time and attendance compliance issue, such as an employee being misclassified according to FLSA compliance, and ensure employees are classified and paid correctly according to exempt and non-exempt status.

This change significantly helps me process payroll in a more efficient manner without having to perform so many manual processes that could jeopardize the integrity of data and cause more data errors long term.

The best features that Paycom offers include the utilization of the self-service tool, time and labor functionalities, eliminating redundancies and duplicate entries, as well as additional features for benefits, compliance, and talent acquisition.

Regarding benefits compliance, we ensure that when the time comes for each employee to enroll in benefits, we do not miss any deadlines and the system sends automated messages to prompt users to enroll in benefits in a timely fashion. When it comes to self-service, the system also allows users to edit their home address or change and update their W-4 or phone number as needed.

Paycom can improve with the utilization of the interactive chatting capability and by providing users with alternative options on how to utilize the knowledge-based database to help users learn new information and keep updated with training sessions.

I have been using Paycom for about seven years.

Paycom is stable.

The scalability of Paycom is rated at eight.

I would rate the customer support as a nine. Customer support on a scale of one to ten is also a nine.

I did previously use a different solution. I switched from ADP Workforce Now because of the lack of transparency in the software system.

We have saved time and money by doing our own payroll in-house and by utilizing Paycom as a software system to provide us with the support we need to run an efficient operation.

My experience with pricing, setup cost, and licensing was optimal.

I evaluated other options before choosing Paycom, including Paychex and Paylocity.

I rate Paycom an eight. Eight is suitable because I always allow the software to have ample room to improve and continue to make optimizations in the system while protecting data and developing new strategies to improve processes that may take a long time.

Paycom's governance and security are outstanding. Paycom's reliability of output is essential to our success because we are able to rely on a system that protects information and helps us manage data efficiently by capturing any type of warning or violation in the system before we process payroll.

We use iCloud as our cloud provider. I advise others to consider that Paycom is a great optimal choice that can save money, run an efficient operation, and has software that is user-friendly and transparent, along with a very good knowledge-based database system that supports learning the tools needed for total success with processes and data accuracy. My overall rating for this product is eight out of ten.

I can describe my use cases for Paycom by saying it had a lot of updates, so I have been using it from the very beginning they introduced it to me. It was very helpful to maintain the staff, how many staff we have, and all those things. They brought in a very big update. There are times I have given feedback to Paycom, and they have implemented it, which was very useful. It is very helpful to see who the staff are here, what time they have clocked in and clocked out because I work in a field where attendance is very important to maintain the ratio for children. It has been very useful to maintain that, see how many hours they have worked, and see what is the basic pay and all those things, such as what payment we have to give them. I used to deal with the hours they worked with me.

We did the performance evaluations and professional development on a different platform. When Paycom introduced it, it was very helpful to have it in one place and look at it year after year. It has been now three years since Paycom introduced the professional development platform, so it has been very helpful to see what the goals are, what they are doing, giving them notes, and keeping all the data in one place so I can go back and refer to it.

My favorite feature is to look at the compliance. My field is very compliance-driven. I have to make sure everyone has whatever they need to be at work because if one staff member is losing their compliance, we are answerable to that. I may have to immediately remove them or take other steps. The feature of sending emails to remind them to renew whatever certifications they need to have was a very useful feature and I loved it because it has everything in just one page. I opened the employee's page, and I can see every date that is there, and it helps me quote that and send emails, reminders, and updates. That was a very useful thing I love.

It would be helpful to have in mind that we had two different platforms, so Paycom may not be able to do everything I suggest because I do not give all the information to it. However, it would be good to see their qualifications and what they qualify for when they are up for promotion, as we do enter everything in Paycom. That would be very helpful because very rarely do positions open in our field.

I have been using Paycom for nine years.

When they had an update, we had a lot of issues with Paycom, but they have addressed it, and after that, we have not seen any.

I have contacted the technical support and customer support. The speed was very good. They immediately responded to me, and the support was awesome. I had asked for some detailing, and they explained to me how to look into it. I had to look for some data, some sort of reporting based on the attendance of the employees. I was not able to pull it up, so I was able to call tech support and ask them for more support on how to remove that and pull the report and submit it. I would give them an eight out of ten for the support.

I have not really used anything similar that I can compare it with. I have been only with Paycom for my nine years. Before that, it was a paper trail.

I have been in this field for more than thirty-two years as an educator. Initially, one part of Paycom I found difficult to learn, but then it was very user-friendly. When I struggled with something, it always had guiding links or resources available. I was able to go there and look for what I needed, and I would find a video for it. It was very useful to go there, click the video, learn how to do it, and come back and implement it. Overall, I would give Paycom a rating of eight.

My main use case for Paycom is that I am the system administrator of it. As the system administrator with Paycom, I do data integrity audits, run reports, assign security for managers, and ensure that the data is updated correctly when managers are submitting personal action forms.

Paycom has positively impacted my organization because it gives managers more accountability for their staff, enabling them to see hours and stay on top of time and schedules. That accountability has affected my organization by allowing us to identify when employees are not working on a consistent basis and if they need to be evaluated and terminated because they are no longer working.

A specific scenario where Paycom has significantly changed my workflow is that it allows our employees to view their paycheck before it is actually deposited so that if there are any issues, they can report them right away and it can be corrected before payroll is confirmed.

The best features Paycom offers include an AI tool called I Want, where you can ask it a question and it will direct you to the area in the system that houses that feature you are looking for or a guide that allows you to learn more about that feature. Paycom also allows customization of personal action forms for you to be able to make changes to employee records. Additionally, you can customize system reports that are delivered with the system for your company's specific use.

When I need to learn how to do something in the system with regards to a specific module that I do not use every day, I can type my question into the AI tool and it takes me directly to that feature or the guide to assist me with setting that feature up.

Regarding Paycom's AI capabilities, I believe it takes into account what you have access to, so it will not display any documents or forms or guides or anything that would allow you to see things that you do not have access to. For the most part, Paycom does return all instances of whatever you put in, but on some occasions it does need you to be more specific; it cannot find what you need using general terms, and it requires specific complete sentences.

Paycom could be improved by allowing secondary managers, if they are not in the same department, to see employees labeled as rate by allocation.

I rate Paycom an eight because we are a complex organization that has a lot of secondary jobs and it is not user friendly when employees are trying to clock into those secondary jobs if they are not on the schedule; they have to select too many fields to be able to clock into the correct position.

I have been using Paycom for a little over a year and a half.

Paycom is stable.

Paycom's scalability is good; when we find something that we need in the system, we provide that feedback, and they relay it to the development team, and since we have gone live with Paycom, they have implemented at least two of our suggestions to improve our work around those issues.

Paycom's customer support is excellent, and I would rate the customer support a ten.

We previously used Ceridian Dayforce and we switched because their customer service was horrible.

My experience with the setup process is that Paycom did a lot of the heavy lifting for us; we provided all the data that we needed to be in Paycom, and they set it up for us and we validated it on a call with them, so it did not burden our team to help in that setup process; we gave them the tools and they completed it for us.

I do not have any metrics in front of me to share, but I believe that it has saved time in managers being able to process payroll and paychecks being correct.

Before choosing Paycom, we evaluated other options such as UKG and Paycor.

My advice to others looking into using Paycom is to make sure that it is feasible for their model. I would rate Paycom an eight overall.