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ADP Workforce Now vs Paycom comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ADP Workforce Now
Ranking in Talent Management
23rd
Ranking in Cloud HCM
15th
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
12
Ranking in other categories
Benefits Administration (10th), HR Analytics Software (4th)
Paycom
Ranking in Talent Management
7th
Ranking in Cloud HCM
7th
Average Rating
7.4
Reviews Sentiment
5.0
Number of Reviews
12
Ranking in other categories
Talent Acquisition (5th)
 

Mindshare comparison

As of November 2026, in the Cloud HCM category, the mindshare of ADP Workforce Now is 2.1%, up from 1.8% compared to the previous year. The mindshare of Paycom is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Mindshare Distribution
ProductMindshare (%)
Paycom0.8%
ADP Workforce Now2.1%
Other97.1%
Cloud HCM
 

Featured Reviews

Vineeth John - PeerSpot reviewer
Director, People & Culture at a agriculture with 201-500 employees
Custom reporting tool with field grabber, easy modules for recruitment and provides numerous options for integration
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.
Kay Moss - PeerSpot reviewer
Human Resources Leader at a manufacturing company with 51-200 employees
Integrated HR workflows have improved hiring and payroll but added features still need fair pricing
What I appreciate most about Paycom is that it is all integrated into one system, so I do not have to go to an ATS to find applicants or have different performance management software. I can have time and attendance and payroll in the same platform, which I value because it is not clunky and all works together very seamlessly. I am using the workflow automation feature of Paycom. The workflow automation works very well for us, and we have set up processes so that there are no blind spots, ensuring the CFO's approval on positions, which is beneficial as we do not miss anything.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the reporting and benefits piece."
"Payroll: It is very easy and user-friendly."
"In my day-to-day work, attendance tracking would be most important. That's because I have a really diverse group of employees, and I have a subset of younger folks who are struggling with their attendance. So, that's the thing that I'm most involved with currently."
"It is hard to go wrong with choosing ADP as a solution for nearly any company."
"The platform is on a private cloud that is fully secure with no way for hacker penetration."
"The product allows for accurate, consistent payrolls."
"The most valuable feature to me is performance management because we just started using that."
"For small to mid-sized companies, Workforce Now is one of the better products on the market, clean with an easy interface that is simple to maneuver around, stable, and will continue to improve into the future."
"Right now I am using PrismHR and I have used ADP and UKG, but Paycom is really very easy to use for reporting purposes."
"The feature of sending emails to remind them to renew whatever certifications they need to have was a very useful feature and I loved it because it has everything in just one page."
"Paycom's customer support is excellent, and I would rate the customer support a ten."
"Automating that payroll process greatly impacted my stress levels and I have never made a mistake, with it always being one hundred percent accurate due to Paycom's ability to match with the employee code."
"Paycom's governance and security are outstanding."
"Paycom positively impacts my organization by creating a centralized workflow, and we have everything in one place, including timekeeping, payroll runs, and employee records."
"When I say it is user-friendly and intuitive, the interface itself is very intuitive as far as a brand new user could log in and with a few clicks figure out where things live and how to make changes really easily."
"In my experience, Paycom is stable."
 

Cons

"The Call Centre: The extension number takes too many digits to get through and the wait time is too long."
"Support leaves a lot to be desired."
"The ease of developing and creating reports could definitely use some improvement."
"When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level."
"Their “new and improved” message center (where you get notifications and go to approve things like time off) is actually not as easy as it used to be."
"ADP provides a quarterly Error Notification Report that allows you to check for compliance errors based on payments made to employees that quarter. The report only shows employees by their file #; however, the recent ADP upgrade has an "Archive" feature that makes it impossible to search for employees by file number so currently, there is no way to identify the employees listed on the report without calling ADP."
"The workflow is a bit weak."
"Its benefits portal could be user-friendly."
"When they had an update, we had a lot of issues with Paycom, but they have addressed it, and after that, we have not seen any."
"Paycom can improve with the utilization of the interactive chatting capability and by providing users with alternative options on how to utilize the knowledge-based database to help users learn new information and keep updated with training sessions."
"But then as the reps get promoted and you get a new rep, the user experience goes to garbage on the back end because they either are not familiar with the platform yet or just are not as good or as invested."
"In my opinion, the best features Paycom offers are not great, as I did not really enjoy using Paycom; I found it to be overly clunky."
"The reporting aspect of Paycom is not my favorite. The lack of a sandbox and the lack of being able to view as a different viewer is extremely frustrating in this system."
"Paycom has a lot of things to improve, especially customer service, which is very difficult because they change the account manager frequently, so we don't know who we're going to talk to."
"It is also very time-consuming to set up the system, so if someone is looking to set up a system very quickly within one month, it would be incredibly overwhelming."
"What I dislike about Paycom is that they charge for everything, which is frustrating because they recently added succession planning as an add-on that is not free."
 

Pricing and Cost Advice

"The pricing is expensive and I would say it is below average for the value it provides based on the high cost."
"The solution is expensive and everyone complains about the price."
"I give the pricing a seven out of ten."
"I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that."
"The solution is expensive."
"It is expensive."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Outsourcing Company
12%
Financial Services Firm
9%
Construction Company
8%
Construction Company
19%
Manufacturing Company
12%
Healthcare Company
10%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Paycom?
I am not aware of the pricing that Paycom charges to employers. I am aware of ADP and Prism that I am using currently, but I am not aware of Paycom's pricing.
What needs improvement with Paycom?
The only dislike is that when they changed their interface and gave the update, it is not performing well. Whenever we try to use it on the web, it fluctuates a lot. The reload time for a screen is...
What is your primary use case for Paycom?
I use Paycom for payroll processing, managing time and attendance, PTO, and deductions. Reporting skills are the most important part here because Paycom provides a customizable reporting theme, whi...
 

Comparisons

 

Overview

 

Sample Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals
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Find out what your peers are saying about ADP Workforce Now vs. Paycom and other solutions. Updated: October 2026.
920,929 professionals have used our research since 2012.