We primarily use the solution for firewall technologies.
Consultant at a political organization with 201-500 employees
Good interface and valuable feature set with an easy setup
Pros and Cons
- "The initial setup is very straightforward."
- "Dependencies of applications sometimes is a bit confusing."
What is our primary use case?
What is most valuable?
The interface is very good and the feature set is very good. The investigation options, for example, in the data are very useful.
What needs improvement?
The dependencies of applications sometimes are a bit confusing. All the dependencies you have between applications can be confusing when you fill in things. It's mostly the configuration with the different applications. Extra guidance in using applications and things like that might be helpful.
In terms of features, at the moment, the features we use are all in there. But we don't even use the full feature set at the moment. So I don't really have any need for anything else. For now, there's not really anything missing.
For how long have I used the solution?
I have been using the solution for seven years.
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What do I think about the scalability of the solution?
We've had no issue over the whole lifespan with any failures so we didn't have any problem with that. In terms of the scalability, supposedly the model you choose the scale goes up at the beginning. You can buy a firewall device and scalability is dependant on the model.
How are customer service and support?
We used an integrator so we don't need to contact their technical support directly.
How was the initial setup?
The initial setup is very straightforward. With the standard deployment, I think it took a few days.
What about the implementation team?
We used an integrator for the initial setup. They were very good.
What's my experience with pricing, setup cost, and licensing?
I think that the Palo Alto solution is very good. The licensing in comparison to other competitors is not really an issue. The price is not low but you can't compare with all the premium firewalls in its range. The licensing cost is about 18,000 euros.
What other advice do I have?
I would recommend the solution. The solution really depends on your budget, of course. If you have a really low budget it's not a low budget solution, so it can really depend on the budget you have. But if you have a budget for enterprise or best of firewalls I think you should take this solution into consideration.
I would rate this solution at 8.5 or 9 out of 10. No product, of course, is totally perfect and a ten is something that I don't think that exists. I think maybe it needs a bit more ease of how applications and dependencies run. Because sometimes you push a firewall rule and you get lots of dependencies so that could be a more manageable thing. Extra guidance in using applications and things like that would be helpful.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Director at a logistics company with 501-1,000 employees
Hands-off security that we don't have to maintain
Pros and Cons
- "Its hands-off security and the fact that we don't have to maintain it are the most valuable features."
- "They automatically update and they should give us time to fully understand what they're updating so that we can make sure it doesn't impact production."
What is our primary use case?
The company I work for mainly uses Palo Alto Networks Prisma SaaS to secure our network.
How has it helped my organization?
Having them there to support our network and watch in real-time has been a huge benefit.
What is most valuable?
Its hands-off security and the fact that we don't have to maintain it are the most valuable features.
What needs improvement?
They automatically update and they should give us time to fully understand what they're updating so that we can make sure it doesn't impact production.
What do I think about the stability of the solution?
It is a very stable solution and I would rate them best in its class.
What do I think about the scalability of the solution?
I believe in Palo Alto Networks' scalability. They will grow as our company grows.
Which solution did I use previously and why did I switch?
Before we started using this solution, we tried to secure our networks ourselves. That did not work out so we started using another vendor. However, since we switched over to Palo Alto Networks, we've watched them support our network in real-time and it has been a huge benefit.
How was the initial setup?
I wasn't personally involved in the initial setup, but our IT director was. He reported that it was straightforward and easy to configure.
What was our ROI?
It is difficult to determine a specific ROI as its main function is securing the network. Since installing this solution we haven't had any penetration or malware, so it has definitely kept us protected.
What's my experience with pricing, setup cost, and licensing?
I am not sure about the cost, but my advice to others would be that it is not a mistake going with them. You get what you pay for and I believe they are the best in their class.
Which other solutions did I evaluate?
We did evaluate other options but only Palo Alto Networks could offer what we were looking for.
What other advice do I have?
They're unique in that they're watching our network. They're just constantly updating and patching, watching for potential threats. As long as they keep on doing that but allow us time to understand what they're updating before they do it, it would help out.
You get what you pay for. They're the best in class. I would rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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