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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Prisma Access by Palo Alto Networks offers comprehensive security features, including firewall, machine learning, AI, and DLP on the cloud.
The solution is praised for its stability and scalability, ensuring reliable performance over time without frequent maintenance.
Hands-off security and straightforward setup are highlighted as valuable, reducing the need for in-depth maintenance and complex installation processes.
Integration with tools like Slack and PagerDuty provides timely alerts for vulnerabilities and breaches, enhancing security monitoring.
Features like zero trust, WildFire, user integration, and traffic analysis contribute to efficient and secure remote access, making it suitable for various enterprise needs.

CONS

Palo Alto Networks needs to improve compatibility with other solutions, particularly in healthcare applications and with third-party solutions like CrowdStrike or SentinelOne.
The initial support team lacks network expertise, requiring customers to guide them during troubleshooting.
The price of Prisma Access by Palo Alto Networks should be lowered to be more competitive, and its licensing model needs to be more flexible.
Prisma Access needs to provide better logging processes and a way to log a global log so that manual steps are minimized.
The update frequency and BGP filtering options of Prisma Access should be improved to avoid disruptions in production environments.
 

Prisma Access by Palo Alto Networks Pros review quotes

RR
Network Engineer at Acliv Technologies Pvt Ltd
Sep 1, 2019
Monitoring is the most valuable feature because we can easily monitor all kinds of stuff coming over the network. We can check the dashboard and work accordingly.
GV
Architect - Cloud Serviced at a computer software company with 501-1,000 employees
Nov 30, 2019
This solution provides a DLP on the cloud and very few people have a scanning device for data at rest.
SeniorDib925 - PeerSpot reviewer
Senior Director at a logistics company with 501-1,000 employees
May 16, 2019
Its hands-off security and the fact that we don't have to maintain it are the most valuable features.
Learn what your peers think about Prisma Access by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
MM
Director at a tech services company with 51-200 employees
Jun 24, 2019
It's very stable. Sometimes after installing the boxes, we leave them for one or two years. We would just touch the box in the case of the customer needing new requirements or changes to the setup.
Prismaa677 - PeerSpot reviewer
Consultant at a political organization with 201-500 employees
Jun 26, 2019
The initial setup is very straightforward.
ITSecuriae8b - PeerSpot reviewer
IT Security at a real estate/law firm with 1,001-5,000 employees
Jul 17, 2019
The features I find most valuable is WildFire, user integration, and the basic technology features.
AG
Information Technology Consultant at Trillennium (Pvt) Ltd
Jun 7, 2020
The performance is good.
reviewer1167384 - PeerSpot reviewer
General Manager - CyberSecurity Practice at a aerospace/defense firm with 1,001-5,000 employees
Jun 25, 2020
The most valuable feature is the zero-trust part of this solution.
reviewer1152024 - PeerSpot reviewer
Senior Security Architecture Specialist at a computer software company with 201-500 employees
Sep 27, 2020
The most valuable feature is the ability to join your network and provide access through the VPN.
GA
Endpoint Security Manager at Catholic Health Initiatives
Oct 6, 2020
It's great that we can make sure a machine meets the minimum requirements before users are allowed to log in.
 

Prisma Access by Palo Alto Networks Cons review quotes

RR
Network Engineer at Acliv Technologies Pvt Ltd
Sep 1, 2019
One thing that would help is if we could get a guide. With Cisco, for example, you can just type the problem regarding your Cisco product and you will easily get your solution. In Palo Alto, however, it's not easy to find the solutions.
GV
Architect - Cloud Serviced at a computer software company with 501-1,000 employees
Nov 30, 2019
I would like to see support for custom applications.
SeniorDib925 - PeerSpot reviewer
Senior Director at a logistics company with 501-1,000 employees
May 16, 2019
They automatically update and they should give us time to fully understand what they're updating so that we can make sure it doesn't impact production.
Learn what your peers think about Prisma Access by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
MM
Director at a tech services company with 51-200 employees
Jun 24, 2019
Their next release should provide solutions for the mobile environment.
Prismaa677 - PeerSpot reviewer
Consultant at a political organization with 201-500 employees
Jun 26, 2019
Dependencies of applications sometimes is a bit confusing.
ITSecuriae8b - PeerSpot reviewer
IT Security at a real estate/law firm with 1,001-5,000 employees
Jul 17, 2019
I would like to see better pricing and an easier logging process. Also, if there was a way to log a global log, everything could go onto the system. It would be better if there was a third log, otherwise one would have to do everything manually.
AG
Information Technology Consultant at Trillennium (Pvt) Ltd
Jun 7, 2020
The price can be reduced to make it more competitive.
reviewer1167384 - PeerSpot reviewer
General Manager - CyberSecurity Practice at a aerospace/defense firm with 1,001-5,000 employees
Jun 25, 2020
The cloud setup is straightforward, and the onboarding process is much better, but the on-premises initial setup is slightly complex.
reviewer1152024 - PeerSpot reviewer
Senior Security Architecture Specialist at a computer software company with 201-500 employees
Sep 27, 2020
Better integration with the MDM solution would be useful.
GA
Endpoint Security Manager at Catholic Health Initiatives
Oct 6, 2020
The solution needs to be more compatible with other solutions. This is specifically a problem for us when it comes to healthcare applications. They have proprietary connection types and things of that nature that make compatibility a challenge sometimes.