I am a super user and developer in relation to Pronto Xi. I use Pronto Xi internally in my company for development; I'm systems accounting, doing development in Pronto Xi and customization. My usual use cases for Pronto Xi are in the corporate sector for companies to automate the financial and operational reporting and utilization of the system.
Has supported business operations through flexible customization and reliable reporting features
What is our primary use case?
What is most valuable?
I find Pronto Xi quite robust, fast, and flexible in its use because we can set up any environment and customize it. It covers a wide range of functions, starting from basic finances such as accounts receivable, payable, down to service projects, manufacturing, plant maintenance, and all customer relationships, providing extensive functionality.
We utilize Pronto Xi's customizable dashboards in our organization, and it is integrated with the Cognos BI system. These dashboards help us in gaining actionable insights and making informed decisions because they serve visualization purposes for higher-level reporting for top management and senior management. We use them for visualizations for senior management's everyday, weekly, or monthly catch-up with business performance.
The advanced reporting capabilities of Pronto Xi improve decision-making because the users of the information understand where the business stands, how it performs, where the pitfalls are, and which branches of businesses are underperforming or doing well. As long as the basic underlying data is correct, they're excellent to use.
Pronto Xi's strong emphasis on security and compliance is quite important for my organization because it is strict with multi-layered access and complex password systems. These aspects influence my trust in the platform because we haven't had any problems with Pronto Xi. While there were issues with other systems, Pronto Xi has been reliable, and I would rate my trust level at nine out of ten.
The scalability of Pronto Xi is good as my business grows, both in terms of functionality and third-party applications integration.
What needs improvement?
The areas of Pronto Xi that could be improved include its appearance, which is quite outdated, as it does not use modern visualization means of its functionality, and it appears to be from the late 90s. Some users who do not have experience working with Pronto Xi find it intimidating. The user experience can be improved further. Additionally, printing from Pronto Xi is not intuitive. If I was in charge of improving it, my first priority would be to improve printing, making it much more intuitive and easy.
For how long have I used the solution?
I have been working with Pronto Xi since 2003.
What do I think about the stability of the solution?
Pronto Xi has been quite stable and reliable over the years. I cannot recall any significant outages; while there may have been some, they were insignificant with no consequences.
What do I think about the scalability of the solution?
The scalability of Pronto Xi is good as my business grows, both in terms of functionality and third-party applications integrated into Pronto Xi. We haven't experienced any problems with it.
How are customer service and support?
My experience with the technical support and customer service of Pronto Xi has varied depending on the vendor or third party who provided it. Some providers were satisfactory, but overall the service could be better, rating it at six out of ten.
To improve the technical support, I understand they can be overloaded with calls, but the experience really depends on when you contact them and which technician or consultant you reach. The rating of six out of ten is due to communication and follow-up issues, and their initial understanding of the problem often fails. More time is spent because of this. Communication needs improvement, and they should have quicker responses for simple questions without requiring a service call for everything.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used other systems for the same use cases before Pronto Xi. I have experience with several other systems when integrating them into Pronto Xi and during migration processes.
How was the initial setup?
My experience with the initial setup was relatively easy with minor challenges, and I don't remember having any major problems with it.
What about the implementation team?
I participated in the initial setup and deployment of Pronto Xi, including upgrades and helping other companies with implementation.
What was our ROI?
I have seen return on investment with Pronto Xi, especially in terms of time saving. While we haven't done tangible calculations, there are improvements in operation, especially in finance, service, and project management.
What's my experience with pricing, setup cost, and licensing?
Regarding the pricing and licensing of Pronto Xi, I don't have much experience with other systems' costs to make a strong comparison. Comparing it with other software, they are neither cheaper nor more expensive, staying on par with others. I consider Pronto Xi an affordable solution for my business in particular, and we are currently satisfied with the pricing.
What other advice do I have?
Pronto Xi is currently deployed on cloud in my organization; initially, we had it locally on our server, but now it is on cloud. We use Pronto Xi itself as the cloud provider. Based on my experience, I rate Pronto Xi eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
