What is our primary use case?
Proofpoint Enterprise DLP is helping us monitor who is doing what and who is sharing data over emails, whether within the organization or outside the organization. The most primary use case is securing our data and ensuring customer confidential information is not shared outside the organization.
One classic example is tracking whether any PII information, such as Aadhaar card numbers, account numbers, employee IDs, or professional email addresses in India, are being shared outside the organization.
Proofpoint Enterprise DLP provides many out-of-the-box use cases and best practices which help us utilize those and, to some extent, edit them as per our requirements to segregate the data.
What is most valuable?
Data recovery and classification is valuable, as it classifies where sensitive data such as PII information, IP, or financial data lives and helps classify it according to the data segregation or data category it falls into.
It has helped us tremendously to ensure our esteemed customers that whatever data our SMEs, security practice team, or SecOps team uses or may access from their customer data is being kept safe with us and is not being shared across the organization or outside the organization. That is one of the assurances we can give to customers while relying on Proofpoint Enterprise DLP.
I have examples where a few team members or employees mistakenly, or maybe intentionally, shared customer data over email, and those were caught by Proofpoint Enterprise DLP. This triggers an alert to our security team, and they immediately investigate those emails and the data. That helps us educate our employees and set up awareness trainings for them so that they are aware of which data can be shared over email and which should not be.
What needs improvement?
Currently, it seems to have all the features enabled. However, if Proofpoint could create some custom or out-of-the-box dashboards which help the organization, or CIO or CISO-level people, to get a view of how much data is being shared within a week or month, they could plan internal trainings or speak to their cybersecurity teams to improve the security posture or the use cases they have deployed.
Custom or out-of-the-box dashboards for CIO or CXO level people would help more.
For how long have I used the solution?
I have been in cybersecurity for ten years since 2016.
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What do I think about the stability of the solution?
Proofpoint Enterprise DLP is quite stable. I have not seen any downtime or anything of that nature.
What do I think about the scalability of the solution?
Proofpoint Enterprise DLP is scalable and configurable and can support any kind of infrastructure and any kind of networks. Scalability-wise, Proofpoint Enterprise DLP is fine.
How are customer service and support?
Customer support is excellent. They provide support as per the SLAs they have, depending upon the situation and depending upon the case we open with them. Support is perfectly fine.
Which solution did I use previously and why did I switch?
We are using Proofpoint Enterprise DLP currently. We did not work on another solution and migrate to Proofpoint.
How was the initial setup?
Integrations, support, and other things are easy to use, more user-friendly and architect-friendly. I do not have anything to add.
What about the implementation team?
We do have a partnership or alliance team who help us in setting up, initiating discussions, or taking them to the final stage or the solutioning stage.
What was our ROI?
The return on the investment is in securing the organization data, training the people, and making sure that the data which lies with our organization or our department is safe.
What's my experience with pricing, setup cost, and licensing?
The market value or market standard which Proofpoint holds means the cost is as per the services they offer. The licensing model is perfectly fine.
Which other solutions did I evaluate?
We did not explore other options because we know what kind of services or assurance Proofpoint gave customers, so we chose Proofpoint directly.
What other advice do I have?
Based on our experience and my experience, I usually prefer to recommend Proofpoint Enterprise DLP to customers and friends who are working in other organizations. I convince them with the level of services or level of assurance we are getting from Proofpoint Enterprise DLP. I share my experience with them to encourage them to opt for Proofpoint Enterprise DLP. I would rate this product a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner, Reseller