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reviewer2060841 - PeerSpot reviewer
Security Manager at a consultancy with 10,001+ employees
MSP
Top 20
Dec 23, 2024
Comprehensive dashboards enhance cloud asset visibility and prompt issue remediation
Pros and Cons
  • "The dashboards are particularly valuable as they offer a comprehensive view of the environment, highlighting any misconfigurations."
  • "Qualys TotalCloud provides a single, prioritized view of risk, reducing the workload associated with consolidating multiple sources for risk prioritization."
  • "We encountered challenges identifying the correct resource category for certain items, such as those in containers or storage."

What is our primary use case?

Qualys TotalCloud offers comprehensive visibility into all cloud environment assets, allowing for the identification of failing assets under policies and controls to ensure compliance and generate related reports.

We implemented Qualys TotalCloud to improve control over our publicly exposed assets, centralizing alerts and remediation efforts.

How has it helped my organization?

TotalCloud provides written explanation to help guide remediation paths and eliminate cyber risk.

TotalCloud has greatly enhanced the organization by helping identify misconfigurations and vulnerabilities that weren't visible before. It provides visibility and remediation, primarily for production and non-production environments, thus improving our overall security posture.

TotalCloud offers vulnerability and threat assessment for both Infrastructure as a Service and Software as a Service environments through a dedicated module designed to identify vulnerabilities in both.

TotalCloud has improved our security posture by simplifying the identification of misconfigurations and vulnerabilities in our resources, enabling us to quickly remediate any risks.

TotalCloud provides a single, prioritized view of risk, reducing the workload associated with consolidating multiple sources for risk prioritization. This efficiency saves us approximately 20 to 30 percent in costs.

What is most valuable?

The dashboards are particularly valuable as they offer a comprehensive view of the environment, highlighting any misconfigurations. The remediation features allow configurations to address issues promptly.

What needs improvement?

There is a resource-finding window in Qualys TotalCloud. We encountered challenges identifying the correct resource category for certain items, such as those in containers or storage. Specifically, we struggled to formulate effective queries within those modules to determine the properties of the items. Qualys could improve by enhancing the user interface to allow for easier query building, enabling users to simply click on UI elements and add them to the query.

Buyer's Guide
Qualys TotalCloud
June 2026
Learn what your peers think about Qualys TotalCloud. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
904,748 professionals have used our research since 2012.

For how long have I used the solution?

I have been using TotalCloud for three years.

What do I think about the stability of the solution?

I rate the stability of Qualys TotalCloud eight out of ten.

What do I think about the scalability of the solution?

I rate the scalability of Qualys TotalCloud nine out of ten.

How are customer service and support?

The technical support team is strong and helpful in solving issues promptly.

Which solution did I use previously and why did I switch?


How was the initial setup?

The initial setup was straightforward, with deployment taking about a week.

What about the implementation team?

The deployment primarily involved five to six core team members, with additional support from various departments for broader organizational implementation.

What was our ROI?

TotalCloud has yielded significant cost savings by reducing manual effort by 20 to 30 percent and generating overall savings of 30 to 40 percent across various departments.

What's my experience with pricing, setup cost, and licensing?

Qualys TotalCloud is cost-efficient and was selected for its value compared to other products.

Which other solutions did I evaluate?

We conducted a proof of concept with Check Point and Trend Micro. However, we ultimately chose Qualys due to its superior visibility and broader range of options, despite some challenges with its user interface.

What other advice do I have?

I would rate Qualys TotalCloud eight out of ten.

I'm interested in Qualys TotalCloud incorporating orchestration capabilities to automate manual tasks and eliminate the need for transferring information and performing actions manually. Ideally, this would involve a workflow feature. While exploring options, I found that TruRisk Insights or another module might already offer this functionality.

Qualys TotalCloud is deployed in multiple locations globally, supporting approximately 200 users.

Qualys TotalCloud is designed to require minimal maintenance.

I recommend TotalCloud for its simple onboarding and cost efficiency, providing a holistic view of cloud assets.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
SubhashMuthareddy - PeerSpot reviewer
Vice President at Inspira Enterprise
Real User
Top 20
Nov 10, 2024
Gives us a holistic understanding of our cybersecurity posture
Pros and Cons
  • "Qualys TotalCloud's most valuable feature is its agent versatility."
  • "Some major banks and insurance companies require an on-premises solution for comprehensive vulnerability management, which TotalCloud does not offer."
  • "The cost of Qualys TotalCloud is high and could be more competitive."

What is our primary use case?

Our client environment is a hybrid model, consisting of both on-premises and cloud assets. For this environment, we utilize Qualys TotalCloud to manage vulnerabilities, secure containers, and protect cloud workloads.

How has it helped my organization?

Qualys TotalCloud offers written explanations to guide remediation paths, leveraging its extensive knowledge base.

TotalCloud provides a unified vulnerability and threat assessment, which has improved our security posture. It offers a holistic understanding of our cybersecurity posture and gives us a single, prioritized view of risk, reducing the work we must do to compile multiple sources.

Initially, we were unfamiliar with TotalCloud's capabilities, having previously relied on Qualys. We placed our trust in Qualys's assessment of TotalCloud, and it took three to four months before we realized the benefits of the platform.

TotalCloud provides a unified vulnerability and threat assessment across IaaS and SaaS, giving us a holistic understanding of our cybersecurity posture.

The single prioritized view of risk TotalCloud provides helps reduce the work we have to do to mitigate risk.

Qualys TruRisk offers a comprehensive approach to risk assessment that goes beyond the limitations of the outdated CVSS score. By incorporating an Exploit Prediction Scoring System, TruRisk provides a more accurate and holistic score, reflecting the true criticality of a vulnerability and enabling timely remediation.

TruRisk has identified a small number of assets with high vulnerability scores. To improve our cybersecurity posture, we can prioritize these assets based on their vulnerability level rather than address all assets.

What is most valuable?

Qualys TotalCloud's most valuable feature is its agent versatility. Deploying a single agent provides comprehensive visibility across various cloud aspects, including workload protection, security posture management, and container security. This eliminates the need for multiple agents, streamlining the process and enhancing vulnerability detection.

What needs improvement?

Some major banks and insurance companies require an on-premises solution for comprehensive vulnerability management, which TotalCloud does not offer. Therefore, Qualys TotalCloud is not a suitable option for these institutions.

The cost of Qualys TotalCloud is high and could be more competitive.

For how long have I used the solution?

I have been using TotalCloud for approximately one year.

What do I think about the stability of the solution?

Qualys TotalCloud is quite stable, and there are no issues with lagging, crashing, or downtime. It offers 99.9 percent uptime.

What do I think about the scalability of the solution?

Qualys TotalCloud is scalable and can grow with our needs.

Which solution did I use previously and why did I switch?

The company employs various vulnerability management solutions based on cost-effectiveness and client preferences for on-premises options. These solutions include Tenable, SecPoint, and Zoho ManageEngine, used in conjunction with Qualys.

How was the initial setup?

The initial setup is straightforward. It does not take more than an hour and can be managed by one person.

What about the implementation team?

The implementation is a one-person job. It does not require a team.

What's my experience with pricing, setup cost, and licensing?

Qualys TotalCloud is expensive, but it offers a premier solution with no headaches.

What other advice do I have?

I would rate Qualys TotalCloud eight out of ten.

Qualys deals with the maintenance of TotalCloud.

I recommend new users to follow the Qualys TotalCloud documentation carefully as it is comprehensive and will guide you in deploying the solution easily.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: MSP
PeerSpot user
Buyer's Guide
Qualys TotalCloud
June 2026
Learn what your peers think about Qualys TotalCloud. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
904,748 professionals have used our research since 2012.
reviewer2592729 - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Real User
Top 10
Nov 17, 2024
A comprehensive solution with brilliant dashboards and in-depth insights
Pros and Cons
  • "Its dashboards are brilliant. It provides in-depth insights."
  • "Qualys TotalCloud has significantly reduced our workload in terms of managing risks, helping us to be more efficient and save substantial resources."
  • "With the growing integration of AI, I would like Qualys to enhance its service offerings to better accommodate AI-related risks."

What is our primary use case?

We use it for API licenses, VMDR, and dashboards based on risk assessments.

How has it helped my organization?

As a cybersecurity team, we have many challenges related to internal and external risks, and Qualys TotalCloud helps us mitigate these risks from hackers and other potential threats. Additionally, we use the Web Application Scanning tool to scan each system used by employees and the API licenses for detailed risk analysis.

It is a comprehensive solution that covers everything from risk management to patch management under one roof. This convenience allows us to focus less on handling individual security solutions and more on other business activities. It is also affordable for us.

It provides unified vulnerability and threat assessment across both IaaS and SaaS. This capability is very important. Recently, servers and systems of a company were affected in large numbers. Because of Qualys TotalCloud, our business or employees were not at all affected. Our production did not stop.

What is most valuable?

Web Application Scanning is valuable as it scans every system or application used by our employees and gives results quickly.

Its dashboards are brilliant. It provides in-depth insights. TruRisk scores help us understand our security posture better. The API licenses that we have are helpful in detailed risk analysis. We can see every detail of the risk. We can see from whom we are getting the risk and what we can do to mitigate a risk. These are the useful features of Qualys TotalCloud. Overall, it helps us identify and treat risks effectively.

What needs improvement?

With the growing integration of AI, I would like Qualys to enhance its service offerings to better accommodate AI-related risks. They recently launched a new product that captures AI aspects, but staying updated with more solutions would be beneficial.

For how long have I used the solution?

I have been working with Qualys TotalCloud for the past two to three years. Our organization has been using Qualys products and services even before my time with the company, possibly for ten to fifteen years.

What do I think about the stability of the solution?

Qualys TotalCloud is very stable, and I have extensive experience with it, which has been positive. I would rate it a ten out of ten for stability.

What do I think about the scalability of the solution?

Qualys TotalCloud scales well. I would rate its scalability a ten out of ten.

Our clients are enterprise businesses with about 100,000 employees. Qualys TotalCloud covers the whole organization. All of the systems and employees are covered.

How are customer service and support?

The technical support from Qualys is excellent, always available 24/7 for any urgent needs. I would rate their customer service and support a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use a different vendor for similar purposes.

How was the initial setup?

The initial setup of Qualys TotalCloud is good and efficient. It does not take long. It takes us only a few days or a week.

Like everything else, it needs some maintenance, but the Qualys team is always ready to provide help with that on time. There are never delays from their side. When it comes to maintenance, I am happy with the service maintenance service from Qualys.

What was our ROI?

Qualys TotalCloud has significantly reduced our workload in terms of managing risks, helping us to be more efficient and save substantial resources. It has saved about 90% of our time. Our risk level is very low.

What's my experience with pricing, setup cost, and licensing?

Qualys TotalCloud offers good pricing that is affordable and competitive with the market. Our partnership also provides us with additional benefits.

What other advice do I have?

I would strongly recommend a Web Application Firewall (WAF) for any business or individual because it protects your information and prevents numerous risks associated with Internet use.

I would rate Qualys TotalCloud a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Harshal Mahajan - PeerSpot reviewer
Senior Information Security Consultant at LTIMindtree
Real User
Top 20
Nov 10, 2024
We can now know the exact risk to our organization which helps with risk prioritization and also saves time
Pros and Cons
  • "The agent and agentless scanning in TotalCloud, particularly the FlexScan method, is incredibly valuable. With traditional scanning approaches, we had to give IP ranges and whitelist IPs. All that is now simplified. FlexScan requires minimal intervention, and after configuration, it automatically collects data and performs necessary scans."
  • "Qualys TotalCloud fulfills all these needs."
  • "There is room for improvement in vulnerability scanning, particularly for PaaS environments. Currently, Qualys does not have full access to these instances, which limits its effectiveness."
  • "Their customer support needs improvement."

What is our primary use case?

Qualys TotalCloud is a comprehensive solution that provides cloud security, cloud-related metrics, and a better understanding of our Cloud Security Posture Management (CSPM). Vulnerability assessment and our progress in terms of vulnerability remediation are also included.

How has it helped my organization?

By implementing Qualys TotalCloud, we wanted a single pane of glass for our cloud-related functions. We wanted to be able to see the security posture and compliance status and also do a vulnerability assessment or remediation. Qualys TotalCloud fulfills all these needs.

QFlow helps automate our remediation efforts. We can automatically do the remediation of vulnerabilities.

Previously, for Azure scanning, there was a very limited scope. We also did not have much scope for compliance. We wanted to have something that could give us this combination of vulnerability assessment and compliance posture. Our compliance posture has improved. We got to know where we are not compliant. All these things have contributed to our organization.

Qualys TotalCloud provides unified vulnerability and threat assessment across both IaaS and SaaS. It also provides a single, prioritized view of risk. Previously, we used to follow a traditional method of severity-based remediation, but now, the technology has evolved. With TruRisk, we can now know the exact risk to our organization. It helps with risk prioritization and also saves time. 

Qualys has been a market leader for more than 20 years. They have vast information resources. They collect the data for us. We do not have to go out and search for vulnerabilities.

What is most valuable?

The agent and agentless scanning in TotalCloud, particularly the FlexScan method, is incredibly valuable. With traditional scanning approaches, we had to give IP ranges and whitelist IPs. All that is now simplified. FlexScan requires minimal intervention, and after configuration, it automatically collects data and performs necessary scans. We need to do some configuration in the connector, and it handles the rest of the things. Data compliance, vulnerability assessment, and remediation parts are taken care of by Qualys. We get all the required data. The connector collects all the metadata for our cloud environment. Scans are performed automatically. There is no intervention from our side.

What needs improvement?

There is room for improvement in vulnerability scanning, particularly for PaaS environments. Currently, Qualys does not have full access to these instances, which limits its effectiveness. We rely on other solutions like Microsoft's Defender for these scenarios and hope Qualys can improve its assessment capabilities for PaaS services.

For how long have I used the solution?

As an organization, we have been using Qualys TotalCloud for more than three to four years. It was previously known by a different name. They have now standardized all cloud security-related things under TotalCloud.

What do I think about the stability of the solution?

Qualys TotalCloud is quite stable. I would rate its stability as an eight out of ten.

What do I think about the scalability of the solution?

I would rate its scalability a seven out of ten as there are some aspects we need to explore further.

How are customer service and support?

Their customer support needs improvement. It is not up to mark. While we do get responses, the quality varies considerably based on the expertise of the support individual. We get a better response from a senior person, but we struggle a bit with a less experienced person. It can take three to four days to get an initial reply. I would rate their support a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We also use Microsoft Defender.

How was the initial setup?

We have a hybrid model. Its deployment is neither easy nor complex. It was a mid-level effort.

We have one tenant, and under that, we have multiple departments such as HR. There are only a few departments that are focused on Azure. Rest all are on-prem. Most things are on-prem, but something that is critical is hybrid. We have five to six people working with Qualys.

It does not require any maintenance from our side.

What other advice do I have?

It is a good product for organizations looking to have a comprehensive view of their vulnerability assessment, remediation, and compliance posture. It is an effective solution.

I would rate Qualys TotalCloud an eight out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Arshad Nr - PeerSpot reviewer
Senior Security Consultant at CyberNxt Solutions LLP
Real User
Top 5Leaderboard
Feb 20, 2025
Makes cloud and asset management easy
Pros and Cons
  • "With TotalCloud, we can scan through the API. If we are not able to deploy cloud agents on the machine, we can use the API."
  • "I would definitely recommend it because it is easy to handle any cloud resources."
  • "It is already perfect, but they can bring some newer dashboards and customization options for the dashboard. It would be great to be able to include on-prem assets on the dashboard."

What is our primary use case?

Qualys TotalCloud is very helpful for me for auditing purposes.

How has it helped my organization?

Qualys TotalCloud has helped us with centralized cloud management. We have Azure and AWS machines on the cloud. Previously, we were facing a lot of issues with vulnerability remediation. With Qualys TotalCloud, we can see vulnerabilities and misconfigurations and provide them to the remediation team with a timeline for fixing. Previously, we were unable to do that. It has helped us identify and plan the timeframe for the updates.

Qualys TotalCloud helped us show the attack vectors and their criticality to the client. The client could take immediate action. Previously, the client could not understand how critical an issue was. This automation is beneficial for us compared to the manual process.

Qualys TotalCloud has made asset management easy. We have many cloud resources. Previously, the cloud team was not aware of all of the resources. It is pretty easy now because we have visibility into the assets hosted on the cloud.

Qualys TotalCloud provides a single, prioritized view of risk. It reduces the work needed to combine multiple sources to prioritize risk. We can see them categorized based on the criticality which saves time. Previously, it would take us a week to manage, investigate the issues, and configure three or four cloud resources. We can now do that in two days. Once we have the report, we need to analyze it and showcase it to the client. They can then start the remediation.

Over three months, we have seen 20% to 25% improvement in the security posture. It identified about 70% misconfigurations which have now been reduced to 20%.

What is most valuable?

With TotalCloud, we can scan through the API. If we are not able to deploy cloud agents on the machine, we can use the API. This feature is quite nice. 

What needs improvement?

It is already perfect, but they can bring some newer dashboards and customization options for the dashboard. It would be great to be able to include on-prem assets on the dashboard. For example, when I am hosting my own server to the public, I should be able to segregate the dashboard to monitor that particular server.

For how long have I used the solution?

I have been using Qualys TotalCloud for about three months.

What do I think about the stability of the solution?

Initially, we faced some performance issues. After implementing it, I noticed it took a lot of time to load. However, it was not an issue from the Qualys side, so we waited on our end. After logging out and in again, the issue was resolved, and it became perfectly smooth. The initial gathering of data seems to have contributed to the delay.

What do I think about the scalability of the solution?

We have not scaled it yet.

How are customer service and support?

We did not need any support so far because TotalCloud has been working well. However, in the future, I might require support, and I expect good assistance from the company. It should not take much time.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

This is the first time I am working on a cloud security platform like this. 

How was the initial setup?

We did not encounter complexity because TotalCloud supports AWS. We do not need much customization or configuration either. The options for configuration are user-friendly. It took around two weeks to complete, with some management approval delays contributing to the timeframe.

Its maintenance is easy. We do not need more utilization or resources. We currently have 7 applications, and we will be onboarding 17 applications soon.

What about the implementation team?

There are five members in our team. Three of us were deploying and configuring the cloud setup, while others managed tasks, analyzed errors, and showcased the progress to the client.

What's my experience with pricing, setup cost, and licensing?

Its price seems higher compared to other tools, but it is worth it. If they could adjust the pricing and make it comparable with other tools, that would be great.

Which other solutions did I evaluate?

We evaluated WIZ cloud security. It has a limited number of dashboards, and customization is not possible. We have to rely on the data showcased on the dashboards, whereas Qualys TotalCloud shows us a lot of parameters and data which makes it easier to show information to the management. 

What other advice do I have?

I would definitely recommend it because it is easy to handle any cloud resources. Asset management is possible, and we can effectively do an audit of cloud resources. 

I would rate Qualys TotalCloud a ten out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: MSP
PeerSpot user
SurajTripathi - PeerSpot reviewer
Senior Security Consultant at CyberNxt Solutions LLP
Real User
Top 5Leaderboard
Feb 10, 2025
Misconfiguration detection and on-demand scans have transformed our cloud environment monitoring
Pros and Cons
  • "The best part I like is the on-demand scans."
  • "The main area needing improvement is integration. Although the team is strengthening TotalCloud, integration can be enhanced with SIEM, SOAR, ITSM, and other sources."

What is our primary use case?

Sometimes I lack the details of misconfigured devices, such as cloud servers and cloud machines, which are hosted in our environment. We face issues while identifying these devices. We used to execute commands to check connectivity, which helped us identify misconfiguration issues or rely on vulnerability reports. Since TotalCloud was introduced, we can remediate these issues once we get the report from TotalCloud.

What is most valuable?

There are many features that impress me. The first is the misconfiguration detection, as mentioned earlier, and the detection feature alerts us about security tools and reported users. TotalCloud allows us to monitor our cloud environment. Monitoring devices hosted in the cloud dashboard is easy. Additionally, some features prioritize the misconfiguration option. For instance, if a cloud server is critical, it should be prioritized for prompt alerts. These are key features I like about TotalCloud. The best part I like is the on-demand scans. For example, if some machines have open vulnerabilities and the remediation team resolves them, the on-demand feature allows us to verify vulnerability resolution promptly. This helps the remediation teams significantly in closing critical vulnerabilities efficiently.

What needs improvement?

While I am still learning TotalCloud, which has the latest features introduced, I attended a Qualys event this year. There are navigations that can be improved. Some customizable dashboards provided in the dashboard part also need attention. The main area needing improvement is integration. Although the team is strengthening TotalCloud, integration can be enhanced with SIEM, SOAR, ITSM, and other sources. An enhancement feature could improve TotalCloud further.

For how long have I used the solution?

I have been using TotalCloud for more than two and a half years.

What do I think about the scalability of the solution?

It is obviously scalable. However, it is improving, so I rate it nine.

How are customer service and support?

Technical support can be rated 8.5 out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I started my career in college. I was completely involved in college. I recently switched to CloudSight. As per the company's requirement, they have shifted me to the CloudSight product. I am still using Qualys and CloudSight. There is no difference as Callist is a centralized tool. It starts from the lifecycle, detection, remediation, and reporting. If vulnerabilities reopen, it detects them again. The lifecycle continues. It also patches and remediates endpoint servers in the tool itself. This is the part I like best about Callist compared to other vendors.

How was the initial setup?

It is quite easy. We deployed the Cloud TotalCloud Agent to servers and endpoints easily, without feeling any complexity.

What was our ROI?

It saves a lot of time and manual effort. We have many options to raise a case if it can be automated. CallStream helps us integrate and automate tasks. It helps us automate lots of things.

What's my experience with pricing, setup cost, and licensing?

It is not cheap. For smaller businesses, people running businesses with a small number of users cannot afford Qualys, as I understand. However, in MNCs and bigger organizations, the cost is not significant. There are different pricing models, like the patch management module, which requires a different price to access. It is not cheaper, but also not expensive.

What other advice do I have?

I definitely recommend other organizations to have this product in their environment. The price is a factor. Smaller organizations might find it unaffordable. However, there are different options depending on the budget, such as purchasing a smaller number of licenses. I highly recommend it. I work for LTI Mindtree, a large organization. Overall, I rate the product nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Manager SOC at a tech services company with 51-200 employees
Real User
Top 20
Nov 10, 2024
Streamlined onboarding elevates client cloud operations
Pros and Cons
  • "I appreciate Qualys TotalCloud's ability to onboard any type of device with ease, including containers."
  • "I highly recommend Qualys TotalCloud to other users."
  • "Qualys's ticketing system can be confusing when assigning tasks to individuals, and support could be improved by offering instant call solutions with engineers in addition to ticket replies."
  • "The support process is inefficient due to the excessive number of replies required when submitting tickets."

What is our primary use case?

We typically onboard all clients in both cloud using Qualys TotalCloud and on-premises environments.

How has it helped my organization?

We began to see the benefits of Qualys TotalCloud within the first month, despite initially having few clients with cloud-based environments. Most of our clients were on-premises, limiting our exposure to TotalCloud's capabilities. However, in recent months, we've gained more experience with the platform as we've acquired clients utilizing cloud assets. This increased usage has highlighted the tool's increasing user-friendliness, particularly noticeable in the improved query functionality, which was initially quite challenging.

Qualys TotalCloud provides a unified vulnerability and threat assessment across both IS and SaaS.

Qualys TotalCloud provides a single prioritized view of risk. We can prioritize the threats with TruRisk. A single prioritized view of risk reduces effort by allowing us to accept certain risks as exceptions, focusing only on the critical ones. This streamlined approach saves time and resources for both us and our clients. This saves us around 20 percent of our costs.

Qualys' TruRisk Insights provides comprehensive risk assessment using its own risk calculation system. This system automatically generates an asset risk score based on the criticality of assets and any provided context. By analyzing vulnerabilities and their potential impact on the environment, TruRisk effectively flags them, allowing for a comprehensive approach to risk prioritization. For instance, high-severity vulnerabilities with high CVSS scores affecting multiple assets would be prioritized for remediation. The system's ability to flag vulnerabilities based on the environment and asset criticality makes it a reliable tool for risk management.

TruRisk Insights sometimes identifies assets with high vulnerability scores. For clients onboarded in TotalCloud, patching is managed by the client, while for on-premise clients, patch management is handled using Qualys. Monthly and weekly reports are provided to all clients, highlighting high vulnerabilities and major risks based on asset criticality. Remediation steps, available through Qualys, are included in the reports to assist clients in addressing identified vulnerabilities.

TruRisk Insights has improved our security posture by providing a genuine number of critical vulnerabilities that need to be addressed immediately based on risk level.

What is most valuable?

I appreciate Qualys TotalCloud's ability to onboard any type of device with ease, including containers. This user-friendly platform provides a comprehensive inventory of all assets and allows for customized policy and control design, a feature I find unmatched by other tools.

What needs improvement?

Qualys's ticketing system can be confusing when assigning tasks to individuals, and support could be improved by offering instant call solutions with engineers in addition to ticket replies.

For how long have I used the solution?

I have been using Qualys TotalCloud for almost two years.

What do I think about the stability of the solution?

I would rate the stability of Qualys TotalCloud eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Qualys TotalCloud eight out of ten.

How are customer service and support?

The support process is inefficient due to the excessive number of replies required when submitting tickets. A more efficient solution would be to provide instant call options with engineers, comparable to features offered by other tools.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We switched from Rapid7 to Qualys because the latter offers a more comprehensive suite of modules, greater flexibility, and more advanced querying capabilities.

How was the initial setup?

The initial setup of Qualys TotalCloud is easy. If all the required information is available, it takes less than an hour to deploy.

What about the implementation team?

Deployment and other technical tasks are generally handled by two people, but the reporting team consists of many people.

What was our ROI?

Though I'm not deeply involved with the financial aspects, I estimate that at least twenty percent of costs are saved thanks to Qualys.

What other advice do I have?

I would rate Qualys TotalCloud nine out of ten.

Our clients consist of small and medium businesses.

I highly recommend Qualys TotalCloud to other users. Their strong technical team consistently delivers high-quality solutions and demonstrates a commitment to ongoing research and improvement, effectively addressing problems in a timely and long-lasting manner.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Ramachandran Sugumar - PeerSpot reviewer
Senior Information Security Engineer at a consultancy with 10,001+ employees
MSP
Top 5
Dec 23, 2024
Performs well and provides great visibility into our assets
Pros and Cons
  • "The most valuable feature of Qualys TotalCloud is the visibility it provides."
  • "I would appreciate additional integration options to connect Qualys TotalCloud with our other vulnerability management tools."

What is our primary use case?

Our environment uses both on-premises containers and cloud-hosted applications. The majority of our applications reside in the cloud, and for those, we conduct vulnerability scans using Qualys TotalCloud.

How has it helped my organization?

Qualys TotalCloud offers clear explanations of identified vulnerabilities, aiding security and project teams in understanding and remediation. These user-friendly descriptions bridge the knowledge gap by providing essential context for those unfamiliar with security concepts. With a centralized dashboard, teams can readily access vulnerability details and take direct action to address them, streamlining the remediation process.

As a large organization, we've been using Qualys TotalCloud for a year. While it takes time to detect all containerized assets fully, we're gradually gaining comprehensive visibility within a single platform.

Qualys TotalCloud offers a unified platform for vulnerability and threat assessment across both Infrastructure as a Service and Software as a Service environment. Currently, our team utilizes IaaS, while a separate team manages SaaS. Qualys TotalCloud allows us to assess all software used within our infrastructure and categorize it based on the risk level of white, gray, or black. Whitelisted software poses no risk, while graylisted software may require remediation or controls, such as Data Loss Prevention or Anti-Virus, to mitigate potential risks. Blacklisted software is prohibited. This tool also helps identify unauthorized software, enabling us to remove it from our network and enhance overall security.

Qualys TotalCloud provides real-time risk assessment, including a TruRisk score that helps prioritize remediation efforts.

Qualys provides the TruRisk score, which we use to prioritize remediation efforts within our Service Level Agreement. We've collaborated with Qualys to develop a customized formula that considers whether a vulnerability is public-facing, resulting in adjusted risk scores. Any vulnerability that cannot be remediated within the SLA will be isolated from the network.

TruRisk helps identify a range of risks, but the public-facing application is a primary concern. Attackers often target this area by running scans and attempting to exploit vulnerabilities on the application or infrastructure side. To address this, we have a separate process based on the TruRisk score, which allows us to remediate all high-risk issues. While some vulnerabilities may appear to be a medium risk to us, they may pose a higher risk to the application or machine. TruRisk helps us identify and prioritize these discrepancies, enabling us to focus our efforts effectively.

Our infrastructure, encompassing over 300,000 machines, previously generated millions of vulnerabilities. However, by implementing the TruRisk score, we have successfully reduced these vulnerabilities to the thousands.

What is most valuable?

The most valuable feature of Qualys TotalCloud is the visibility it provides. We now have insight into previously unseen container vulnerabilities, allowing us to identify and address most emerging issues.

What needs improvement?

We are currently using a variety of tools and are working to consolidate them into a single platform. We are exploring options to integrate these tools with Qualys, our primary security and compliance tool, to centralize risk assessment and reporting. For example, while we use Qualys for vulnerability scanning and compliance assessments, we also utilize separate tools for web application scans and some SaaS application reviews. Our goal is to integrate all these functions into Qualys, creating a single dashboard for comprehensive security monitoring and management. I would appreciate additional integration options to connect Qualys TotalCloud with our other vulnerability management tools.

For how long have I used the solution?

I have been using Qualys TotalCloud for one year.

What do I think about the stability of the solution?

I would rate the stability of Qualys TotalCloud nine out of ten. We have not encountered any lagging or crashing from the tool.

What do I think about the scalability of the solution?

Qualys TotalCloud is scalable.

How are customer service and support?

I contacted Qualys technical support when we encountered scanning issues. They helped work to resolve our issues promptly.

How would you rate customer service and support?

Positive

What other advice do I have?

I rate Qualys TotalCloud nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Jignesh Baleshwaria - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Real User
Top 20
Nov 7, 2024
Helps manage compliance and gives a consolidated view of our security posture
Pros and Cons
  • "CSPM is currently the most used feature, and we are enjoying the new feature, FlexScan, which is valuable for Internet-facing VMs."
  • "Qualys TotalCloud has helped us view our risk structure, vulnerabilities, and security posture."
  • "Overall, we are satisfied with it. However, the response part of the Cloud Detection and Response (CDR) module can be improved. It is not yet in place according to requirements; it is not completely available even though the module has been released."
  • "The response part of the Cloud Detection and Response (CDR) module can be improved."

What is our primary use case?

We are using the Cloud Security Posture Management (CSPM) and the Cloud Detection and Response (CDR) module. CSPM helps manage configuration compliance, and we have configured FlexScan in our environment for Internet-facing VMs. 

We are in the process of evaluating further advanced features like Cloud Detection and Response and IAC.

How has it helped my organization?

TotalCloud provides written explanations to help guide remediation paths and eliminate cyber risk. These explanations are very helpful because not everyone is well-versed in the technology. We have different layers of team. Everyone does not know the technology well. The explanations help across the board.

It provides a single, prioritized view of risk. That is absolutely what we want. We want everything organized in one place. It helps to focus on high risks.

Qualys TotalCloud has helped us view our risk structure, vulnerabilities, and security posture. It does require some fine-tuning, but we do see very good results.

Our risk team uses TruRisk insights, and we have heard very positive feedback about it.

What is most valuable?

CSPM is currently the most used feature, and we are enjoying the new feature, FlexScan, which is valuable for Internet-facing VMs. With everything moving to the cloud, it is something interesting.

What needs improvement?

We are still exploring it. Currently, we only have two modules. Overall, we are satisfied with it. However, the response part of the Cloud Detection and Response (CDR) module can be improved. It is not yet in place according to requirements; it is not completely available even though the module has been released.

For how long have I used the solution?

We have been using TotalCloud for approximately one and a half years, but we have been using Qualys products for the last 10 to 12 years.

What do I think about the stability of the solution?

I would rate it a seven out of ten in terms of stability.

What do I think about the scalability of the solution?

I would rate it a nine out of ten for scalability. It has been fairly scalable for our needs.

How are customer service and support?

The support from Qualys is excellent. They meet delivery timelines very well, and the response times are satisfactory.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have been a Qualys customer for a long time and have not yet used any alternatives to TotalCloud.

How was the initial setup?

FlexScan was a bit tricky, but CSPM was fine. Overall, it was easy. It took us approximately three months to fully align and deploy.

It took us some time to realize the benefits of TotalCloud. Being a new product, it took us some time to adapt and fine-tune TotalCloud to our infrastructure and security requirements. Once we went through that cycle, we started seeing its benefits.

What about the implementation team?

We received support from Qualys. Our TAM helped us in arranging resources.

What's my experience with pricing, setup cost, and licensing?

As a middle management member, I do not have direct pricing knowledge, but based on the knowledge from our meetings, its pricing is competitive.

What other advice do I have?

We are yet to explore it fully. I would rate TotalCloud an eight out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
CIO at a venture capital & private equity firm with 11-50 employees
Real User
Top 20
Nov 10, 2024
Daily reporting enables timely security actions
Pros and Cons
  • "One of the features I appreciate is the ability to generate daily reports without relying on anyone else."
  • "Qualys TotalCloud has improved our security posture."
  • "It has been working very well, but it would be helpful if the dashboard could generate reports tailored to specific compliance needs. For example, in India, we have to comply with RBI and SEBI guidelines. It w"

What is our primary use case?

We use Qualys TotalCloud for patching and vulnerability management. We implemented it to improve patching and compliance for security purposes.

How has it helped my organization?

Qualys TotalCloud has been beneficial for our organization. We are getting a lot of functions in the portal for security assessment related to the third party. It tells us about vulnerabilities in the servers.

The vulnerability information available through the portal reduces my cyber risk. Qualys TotalCloud has improved our security posture. We receive daily security and vulnerability reports, which we act upon. We can remediate the issues on time.

I knew about the benefits of this product before buying it. We started seeing its benefits within two to three days of deployment.

What is most valuable?

One of the features I appreciate is the ability to generate daily reports without relying on anyone else. This feature has been very beneficial as it allows us to address security gaps and remediate them promptly.

What needs improvement?

I have been using Qualys TotalCloud for onyly two months. It has been working very well, but it would be helpful if the dashboard could generate reports tailored to specific compliance needs. For example, in India, we have to comply with RBI and SEBI guidelines. It would be great to have reports related to RBI and SEBI compliances.

For how long have I used the solution?

I have been using Qualys TotalCloud for not more than two months.

What do I think about the stability of the solution?

I would rate its stability as nine out of ten. It is a stable solution, which is why we chose it.

What do I think about the scalability of the solution?

I would rate its scalability a nine out of ten. The solution scales well.

We started our organization about nine months back. We started with about 30 users, and we now have more than 100 users. At first, we had one branch, but now, we have four branches. Some branches are based in India, and some are out of India.

How are customer service and support?

We have been working with it for only about two months. We have not used technical support. We have been in contact with presales and the deployment team. We have not had the need to engage with their customer support.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did not use any other solution before implementing Qualys TotalCloud. We have started a new organization where I have taken full services from Qualys. We chose Qualys based on familiarity from past experiences in other organizations.

How was the initial setup?

The initial setup was straightforward. 

It is an easy product. I was familiar with it from the previous organization. Other colleagues were not very familiar, but they were able to understand it. It is not command-based. It is GUI-based.

Its implementation took 10 to 15 days. We are a small organization. We do not have a large number of APIs and servers. There is no issue.

It does not require any maintenance from our side.

What was our ROI?

The solution is proving beneficial, allowing us to remediate vulnerabilities before any issues arise. Daily reports alleviate all the concerns that we had previously. We have seen more than 50% improvement.

What's my experience with pricing, setup cost, and licensing?

The cost is high, but it meets our organizational needs.

What other advice do I have?

It is a very good solution. I would rate it a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free Qualys TotalCloud Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free Qualys TotalCloud Report and get advice and tips from experienced pros sharing their opinions.