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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

SailPoint Identity Security Cloud provides robust security administration across various environments and platforms, featuring effective user provisioning and role management functionalities.
It offers extensive customization options, especially for data imports and role modeling, facilitating seamless integration with existing organizational structures.
SailPoint Identity Security Cloud is recognized for its strong compliance capabilities, including valuable certification and provisioning features that enhance an organization's security posture.
The integration with other systems and applications is streamlined, promoting a cohesive IT infrastructure without extensive custom development.
It supports identity lifecycle management effectively, reducing operational overhead and improving organizational efficiency through automation and AI-driven processes.

CONS

Technical support response time and skills require improvement, with deficiencies in providing adequate assistance.
The solution is deemed highly technical, demanding advanced skills in Java and other technologies, making it less accessible.
Cloud offerings could be more flexible and should include further functionalities.
SailPoint could enhance reporting and analytics capabilities, which are currently inadequate and challenging to use.
There are problems regarding pricing, as it's considered expensive, especially with additional licensing costs.
 

SailPoint Identity Security Cloud Pros review quotes

it_user185688 - PeerSpot reviewer
IdM Consultant at a tech services company with 501-1,000 employees
Jan 27, 2015
SailPoint IdentityIQ is a very good product (in my opinion - it is the best product and it took the leading place in Gartner's Magic Quadrant two years in a row) and I can recommend it to all who are looking for a very strong IDM solution (if the price suits you).
it_user185991 - PeerSpot reviewer
Sr. Application Test Engineer at a tech services company with 1,001-5,000 employees
Jan 29, 2015
Customization of workflows as per business needs is easy and the most effective part is certification for easy compliance and access monitoring and revokes extra access if any.
it_user185514 - PeerSpot reviewer
Tech Consulting Sr Associate at a consultancy with 10,001+ employees
Jan 29, 2015
We achieve two returns in the investment in a SailPoint implementation.
Learn what your peers think about SailPoint Identity Security Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,873 professionals have used our research since 2012.
it_user188808 - PeerSpot reviewer
IP Technical Consultant at a consultancy with 51-200 employees
Feb 2, 2015
Building and expanding a directory tree for my customers was the most valuable tool.
it_user191790 - PeerSpot reviewer
Security Consultant at a tech services company with 51-200 employees
Feb 9, 2015
By using this product the organization has moved from manual access governance done previously to automated governance which has a full audit trail, and this is very beneficial.
it_user189228 - PeerSpot reviewer
Principal Technologist
Feb 10, 2015
On balance we find IdentityIQ to have the best mix of functionality and ease of use, as well as being the easiest and most flexible to deploy.
it_user192285 - PeerSpot reviewer
Senior IT Consultant at a consultancy with 10,001+ employees
Feb 10, 2015
The initial setup always was straightforward with shorter implementation times and quick benefits.
it_user194688 - PeerSpot reviewer
IT Access Management Process Leader at a consultancy with 10,001+ employees
Feb 15, 2015
Customer Service: Very good. Technical Support: Very good.
it_user201006 - PeerSpot reviewer
Identity Management Infrastructure Services Senior Analyst at a insurance company with 501-1,000 employees
Jul 31, 2017
Security and administration for any new/current access.
it_user201891 - PeerSpot reviewer
Senior Technical Consultant at a tech services company with 10,001+ employees
Apr 3, 2017
Provisioning in multiple environments.
 

SailPoint Identity Security Cloud Cons review quotes

it_user185688 - PeerSpot reviewer
IdM Consultant at a tech services company with 501-1,000 employees
Jan 27, 2015
The price is very high
it_user185991 - PeerSpot reviewer
Sr. Application Test Engineer at a tech services company with 1,001-5,000 employees
Jan 29, 2015
Complex configuration if you want to have AD forest architecture in place.
it_user185514 - PeerSpot reviewer
Tech Consulting Sr Associate at a consultancy with 10,001+ employees
Jan 29, 2015
Although it seems to be getting better, for each deployment it seems a new set of bugs appear. There has never been a deployment where we have not encountered a product bug.
Learn what your peers think about SailPoint Identity Security Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,873 professionals have used our research since 2012.
it_user188808 - PeerSpot reviewer
IP Technical Consultant at a consultancy with 51-200 employees
Feb 2, 2015
Broke down several times during my 4 months but overall the delays were mostly minor.
it_user191790 - PeerSpot reviewer
Security Consultant at a tech services company with 51-200 employees
Feb 9, 2015
Some of the features like multi-aggregation and self healing feature in case of corrupted certificates would be pretty useful which would enable easy debugging in case of issues.
it_user189228 - PeerSpot reviewer
Principal Technologist
Feb 10, 2015
Dashboards – whilst better and more feature rich than a number of competing products, they are still nowhere near the functionality one gets from dedicated portal and analytics tools (eg. drill-downs, comparative views, etc.).
it_user192285 - PeerSpot reviewer
Senior IT Consultant at a consultancy with 10,001+ employees
Feb 10, 2015
Yes, I found some scalability issues: Java.lang.OutOfMemoryError: Java heap space Advanced searches with 0 rows.
it_user194688 - PeerSpot reviewer
IT Access Management Process Leader at a consultancy with 10,001+ employees
Feb 15, 2015
Reporting lacks the flexibility of retrieving the vast amount of data that we know is in the database, but not easily accessible.
it_user201006 - PeerSpot reviewer
Identity Management Infrastructure Services Senior Analyst at a insurance company with 501-1,000 employees
Jul 31, 2017
It allowed to implement the automated processes when a new employee is hired. It allows to have a main central process for new hires.
it_user201891 - PeerSpot reviewer
Senior Technical Consultant at a tech services company with 10,001+ employees
Apr 3, 2017
Additional details during account aggregation failures to help quick troubleshooting.