SailPoint Identity Security Cloud Reviews

We use this product for identity governance. There is the basic identity creation in the lifecycle followed by certification. I'm a company manager and implementer and we are customers of SailPoint.  

I think the certification module is perhaps one of the most valuable features. The options are pretty intuitive and you can usually set up the certification easily without much time or resource investment. It consists of two parts, both of which are useful. I like the pre-built out-of-the-box connectors that have a plug-and-play kind of feature. Identity IQ is easy to integrate with other systems and offers a lot of options. 

The only issue I have with the product is that there are modules that need to be bought separately, and that makes the product prohibitive for some of the customers that I've worked with, particularly in the middle-tier range. The solution itself is expensive and then when you add the cost of the modules it becomes too much. They could provide something similar to what Okta offers and I believe this would give the company a lot more traction in the mid-size range of companies. I'd like to see SailPoint support for custom-based connectors.

I've been using this solution for three years. 

The solution is stable. There are a few bugs here and there, but that's expected for any kind of implementation that we do. It's a risk associated with each and every product. It's not the worst we've seen but there's definitely scope for improvement.

SailPoint is easy to scale.  They give you the bandwidth for that. 

The technical support is good. There are various levels of technical support that you can access depending on the licensing model you purchase. 

The initial setup is pretty simple and a straightforward mechanism. It does require some knowledge on how to set up and a basic understanding of networking protocols and other things, which is pretty complex. It's not something that's easy to learn and I think SailPoint could look at bringing out intuitive-based migration> There are 10 people in my team who deal with implementation and deployment and the time it takes generally depends on the scale of the setup. One of our larger projects took around three months. 

Licensing costs are high and since we're not an official partner, we're unable to offer any discounts to our customers. Companies often choose an alternative solution that is significantly cheaper and covers 90% of their use cases. I would expect SailPoint to be more price sensitive and have the capability to cater to even small clients and provide them with features necessary in their daily IM use cases. It would expose SailPoint to a larger audience and they'd have a larger implementation market.

I have evaluated a couple of other solutions. Okta is a pure access management product. They have recently launched their Identity Governance suite. Okta and Cisco are more into access management with more focus on providing MFA and access regulation in the traditional sense, rather than going into the governance side of things. SailPoint, on the other hand, is more into identity governance with their workflows more natively able to support use cases with certification. These are two different genres of product so you can't make a direct comparison. If you have Okta or Cisco Duo, you cannot expect it to do a certification. If you have SailPoint, you cannot expect it to do an MFA for you. The market is moving towards a combined product that does everything and I expect each of these products to basically expand more to support all the other use cases. 

Prior to purchase, be sure that SailPoint can solve all your use cases. Otherwise, you'll be unhappy with the amount of money that you're spending. 

I rate this solution seven out of 10. 

As an academic institution, we have HR students and third parties.

The solution’s stability and performance are good.

The primary difference fundamentally is the state of the identity over time. So, the point-in-time identity drives the identity management, and that will improve the integrity of the identity management.

The connectors should be improved.

We had issues with the stability of the solution.

The solution is very scalable.

30-50 users are using this solution.

The initial setup depends on the type of proposition.

The product’s pricing depends on strategic servers. It is affordable for us to sustain ourselves.

I recommend the solution.

Overall, I rate the solution an eight out of ten.

We use the solution for identity management and access governance.

We have a variety of connectors that facilitate seamless integration with SailPoint IdentityIQ, enabling you to connect with target systems. This integration allows for the reconciliation of user information and access, consolidating them under a single roof. You can conduct access governance processes efficiently

SailPoint provides functionalities for various stages, such as joiner, mover, and leaver. Additionally, it offers features for account locking, unlocking, disabling, and immediate termination, facilitating smooth user management processes. This includes handling scenarios like pre-hires and future hires and managing users who accept offers but do not join on the specified start date. With SailPoint IdentityIQ, organizations can efficiently handle these scenarios by leveraging its comprehensive identity management tools and processes suite.

SailPoint IdentityIQ is performing well. The primary purpose is to address the needs of identity management and access governance. However, competitors are advancing by offering integrated solutions encompassing access and privileged access management in a single unified platform. IdentityIQ's focus has remained primarily on identity and access governance, neglecting to expand its offerings to include these additional functionalities within its existing product. Enhancing their product by incorporating modules for access management, privileged access management, and third-party access governance could address this gap.

I have been using SailPoint IdentityIQ for 8.5 years. We are using the V8.3 of the solution.

The product is stable.

The solution is scalable.

I rate the solution’s scalability an 8 out of 10.

The initial setup is easy.

Before making a decision, it's essential to align your primary goals with the long-term roadmap of your organization. Consider factors such as whether your organization is a government or private entity and where you envision your organization heading in the next five to ten years. While cost can be a significant factor, it's important to assess the value and features offered by SailPoint IdentityIQ in relation to your organization's needs and future direction.

There have been many instances where we provided initial templates in building some of the connectors approximately eight or seven years ago. In response, my team developed a custom connector, which was reviewed and eventually incorporated into the SuccessFactors Connector by SailPoint. The previous version had limitations with subset deployments. SailPoint has introduced various solutions over time. For instance, they now handle deployment entirely, even for IdentityIQ, transitioning it into a SaaS application. SailPoint manages servers, applications, deployments, and server patches, relieving customers of these challenges. Customers access the product via a URL, focusing solely on utilizing it to address their needs. SailPoint continues to provide comprehensive solutions, including evolving IdentityIQ into a SaaS-capable platform, to support their customers' requirements.

In terms of solving identity management and access governance challenges, SailPoint IdentityIQ is certainly a strong contender. However, it's essential to clarify your specific goals—are you focused solely on identity management and access governance, or do you also require access management and privileged access management solutions?

Configuring IdentityIQ can be complex, requiring significant coding and effort, especially considering the intricacies of integrating with various target systems. The level of complexity can vary greatly depending on each system's specifications.

Overall, I rate the solution an 8 out of 10.

We use SailPoint IdentityIQ for identity and life cycle management management for devices. It helps us with access certification, password management, and other essential functionalities.

SailPoint IdentityIQ has a good and straightforward user interface. They also have a lot of resources and documentation available to understand the process.

The product’s cloud offering could be flexible.

We have been using SailPoint IdentityIQ for six to seven months.

I rate the product’s stability an eight out of ten.

We have large-scale institutes as our customers for SailPoint IdentityIQ. I rate its scalability an eight out of ten.

The technical support team responds within an acceptable time frame and is knowledgeable.

Neutral

I used Oracle for a three-year-long project. I encountered constant challenges with incompatibility, or bugs and glitches using it.

I rate the initial setup process a seven out of ten. It takes a couple of days to complete.

The product is expensive. I rate its pricing an eight out of ten.

I rate SailPoint IdentityIQ an eight out of ten. I recommend it to others as it is used widely and has a knowledge base. I advise organizations to streamline their processes rather than to customize the products.

I'm working on the implementation. I have encountered various use cases for the solution. Among the most common are clients using life cycle management, role-based access control, policy evaluation, and risk scores. Clients have widely utilized password reset functionality. Recently, contractor onboarding directly from IdentityIQ has emerged as a use case.

Additionally, clients have used the platform for access management tasks such as requesting new access, adding or removing accesses, and creating accounts. Furthermore, integrations with ServiceNow have become viable.

The most powerful feature of the solution is its platform-based approach. Unlike other solutions, this tool offers a high level of customization. It is an open and flexible platform, allowing users to tailor it to their needs. This ability to customize and adapt the solution to individual requirements makes the solution stand out as a powerful product.

There is a need for further enhancements, specifically in the multifactor authentication capabilities.

I have been using the solution for the past five years. I’m using the most recent version.

The solution is highly stable.

The solution is scalable and super flexible. I have 50,000 users for the product. I rate it a ten out of ten.

There has been a return on investment.

The success of the implementation depends on customers knowing exactly what is needed from the solution. Assuming that the consultant or the product will handle everything is not the right approach. The customers should know what they need. Overall, I rate the solution a nine out of ten.

I use the solution in my company just to open some roles for new people or maybe those who need more particulars, so we just search for the roles and apply them to those. My company had dealt with some particular comments, like who had why the tool is needed and its justification in the business. , after which the managers approved it or whoever was in the top positions. It is basically for managing user access at the end of the day.

The solution's most valuable feature is its ease of use. It has functionality that allows me to search for or compare with others.

I don't use SailPoint that much because I have a particular role in my company. Considering the time since I last used the tool, it doesn't need anything more.

The product is unable to share suggestions with users. For example, if I put something like ABC, the tool will not be able to say something that is related to it. In some other tools, if I just start with the initials, it will show me the whole thing, but with SailPoint Identity Security Cloud, I couldn't find it. If I am just searching for a role, like PR or something, or if I write PR, it should provide me with some suggestive rules, which may be two, three, five, or whatever the role numbers. I have to write the full name, and then it will appear.

I have been using SailPoint Identity Security Cloud for two years. I don't remember the version of the solution since the client who uses it will have to update it by themselves.

I did not experience any breakdowns or bugs in the product.

More than 100 people in my team use the product.

Our company's client, who uses the product, takes care of the technical support for the solution.

The product's initial setup phase is not so difficult, so it is easy. There are no installation-related issues with the product.

The solution is deployed on an on-premises model.

As per my knowledge, it runs on a paid partnership model, but I am not sure about it.

One should definitely use the product since there are no prerequisites or things that you should know. The tool is very easy to use, and there is nothing in it that you should find very difficult to understand or learn.

It is easy for a beginner to learn to use the product for the first time.

I rate the product an eight out of ten.

The solution is one of the main security products you need to control access and have visibility into what's happening in your organization. It helps with managing access to applications, ensuring governance, and obtaining certifications. 

The product's most valuable features are identity access control and access certifications. 

SailPoint IdentityIQ needs to improve its customization. It should also incorporate some standardized tools for implementation. 

I have been working with the product for seven years. 

The solution is stable as long as the implementation is correct. 

I rate SailPoint IdentityIQ's scalability an eight out of ten. 

I haven't contacted the technical support team yet. 

SailPoint IdentityIQ's usability depends on how well it is implemented. To set up the product, you must configure it like a web application. This involves setting up a web server and determining the number of servers needed based on the site's requirements. The setup process can vary in complexity depending on the client's environment. It can take a day to complete. 

SailPoint IdentityIQ is too expensive for small and medium companies. It is an expensive product. 

If a customer wants certain automation during the identity lifecycle - for example, when hiring someone, letting someone go, or moving someone from one organization to another - you can automate tasks based on various factors like their role or department. The product simplifies tasks, especially those where certain individuals require specific access levels based on their roles. With automation, administrators don't need to manually remember or assign access levels for each role or department. 

I rate the overall product a seven out of ten. 

The solution is brilliant in all aspects. SailPoint’s technical value exceeds what OpenText proposes. It is a really good product.

We faced some issues while integrating the solution with a third-party tool.

I have been working with the tool since October 2023.

The tool is stable.

The tool is very scalable. Even if the implementation exceeds the number of users decided previously, the tool will fulfill the needs and will still be stable. The solution is not suitable for small companies. The cost will be high.

The support is very good. I rate the support team an eight and a half out of ten.

Positive

The implementation is straightforward. It depends on the environment and customers’ needs. However, it is easy.

The pricing must be improved. The pricing is a little bit higher than other tools. The solution must provide different prices for different countries. All countries are not equally rich.

SailPoint IdentityIQ is more efficient than Micro Focus. We chose SailPoint IdentityIQ because it is stable and the support is good.

We are distributors. Our main competitor is Micro Focus. It is now OpenText. I will recommend the product instead of other tools. It is one of the best IAM products in the market. The price is the only issue. Overall, I rate the tool an eight and a half out of ten.