SailPoint Identity Security Cloud and JumpCloud compete in the identity management sector. SailPoint appears to have the upper hand with extensive customization options and integration capabilities, while JumpCloud stands out for its simplicity and ease of use.
Features: SailPoint Identity Security Cloud offers access certification, provisioning, and governance, bolstered by numerous out-of-the-box connectors and flexible integration using standard Java technologies. JumpCloud provides a cloud-based directory service with effective single sign-on and multi-factor authentication, making it particularly appealing for organizations focusing on straightforward usage and deployment.
Room for Improvement: SailPoint could enhance the complexity of its configuration and improve technical support. Enhancing areas such as reporting and cloud management could boost user adoption. JumpCloud could improve compatibility with devices and its synchronization capabilities with cloud applications. Expanding conditional access policies would help meet more comprehensive client needs.
Ease of Deployment and Customer Service: SailPoint's deployment versatility, including on-premises, cloud, and hybrid solutions, can be complex and often requires skilled personnel. Its support is generally well-regarded despite occasional delays. JumpCloud offers rapid deployment of its primarily cloud-based solution with efficient customer service, providing a seamless experience for users familiar with cloud environments.
Pricing and ROI: SailPoint generally comes at a higher price, which might be too costly for small to mid-sized businesses. However, the potential ROI from improved access control and reduced audit risks is significant. JumpCloud's straightforward pricing offers cost-effective options for startups and smaller teams, providing good value, especially in reducing additional IT infrastructure needs.
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
SailPoint's team consists of specialists who handle tickets without needing to depend on other teams.
Sometimes, the support is slow, and they often suggest resorting to expert services.
Technical support is very good.
With AWS SSO, it is ten out of ten.
The solution is scalable and can be upgraded to accommodate increased user counts.
The solution scales well as long as we provide the necessary resources.
SailPoint is scalable, though challenges exist in terms of workflow and user interface design.
I rate the stability of JumpCloud ten out of ten.
IdentityIQ deserves a rating of 12 out of ten for stability.
The version I use now is very stable, especially compared to previous versions like eight point zero and eight point one.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
I find raising a ticket to be too complex, which could be improved for better user-friendliness.
We have also put our enhancement request, and the SailPoint team has accepted that the feature is not available and plans to include it going forward.
SailPoint lacks some features like privileged account management and access management features found in products like Okta.
They are lower than some of their competitors.
AWS charges per user, which can be costly if I have more than ten users.
SailPoint is cheaper than ServiceNow, which is very expensive.
The costs are slightly higher than SailPoint IQ due to included charges for maintenance.
The pricing of SailPoint could be better.
Technically, the product does everything one would expect from an identity and access management platform.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
From a project management point of view, the tool supports audit success with features to segregate permanent and contractor employees, integrate with HR systems, and indicate other sources for contractors.
The automation of provisioning and deprovisioning, managing contractors, temporary users, and the overall automation factor is fantastic.
The solution can be customized to adapt the workflow to our industry, offering considerable flexibility.
Product | Market Share (%) |
---|---|
SailPoint Identity Security Cloud | 18.4% |
Omada Identity | 3.1% |
JumpCloud | 1.1% |
Other | 77.4% |
Company Size | Count |
---|---|
Small Business | 8 |
Midsize Enterprise | 3 |
Large Enterprise | 41 |
Company Size | Count |
---|---|
Small Business | 13 |
Midsize Enterprise | 2 |
Large Enterprise | 3 |
Company Size | Count |
---|---|
Small Business | 22 |
Midsize Enterprise | 8 |
Large Enterprise | 40 |
Omada Identity is an identity governance and administration (IGA) solution designed to help organizations manage and secure digital identities and access across their IT environments. It focuses on enhancing security, compliance, and efficiency by automating identity management processes.
Omada Identity offers a robust set of features that streamline identity lifecycle management, access governance, and compliance reporting. It integrates with a wide range of IT systems, applications, and data sources, providing a centralized platform for managing user identities and access rights. The solution enables organizations to enforce security policies, ensure regulatory compliance, and reduce the risk of unauthorized access.
What are the critical features of Omada Identity?
What benefits or ROI items should users look for in the reviews when evaluating Omada Identity?
Omada Identity is widely adopted across various industries, including healthcare, finance, and manufacturing. In healthcare, it helps protect patient data and comply with regulations like HIPAA. In finance, it ensures compliance with SOX and other financial regulations. In manufacturing, it secures access to sensitive production data and intellectual property.
Pricing and licensing for Omada Identity are typically based on the number of users and the specific features required. Customer support is available through various channels, including online resources, support tickets, and professional services for implementation and customization.
In summary, Omada Identity is a comprehensive IGA solution that enhances security, compliance, and efficiency in managing digital identities and access.
JumpCloud offers efficient device management, single sign-on, and integration capabilities. It integrates seamlessly with Microsoft 365 and Google Workspace, streamlining user management across diverse environments.
JumpCloud delivers device, user, and application management across platforms like Windows, Mac, Linux, and cloud services such as AWS and Azure. Acting as a cloud-based directory, it facilitates single sign-on and identity access management, making it an attractive replacement for Active Directory and LDAP directories. Its policy management and centralized directory simplify user and device administration, offering a user-friendly interface with flexible access control and remote management. Organizations can experience streamlined onboarding and offboarding processes, robust authentication, and scalability. Despite being powerful, room for improvement is noted in alert capabilities, comprehensive MDM for Windows, multi-tenant features, and API reliability.
What are the key features of JumpCloud?Companies across industries utilize JumpCloud for comprehensive management of devices and user identities. It is especially beneficial in technology-driven sectors where centralized directory services replace traditional Active Directory and LDAP models. Organizations employing platforms like AWS and Azure find it essential for maintaining efficient and secure access management.
SailPoint Identity Security Cloud is known for its user-friendly interface, high-level automation, and a wide range of pre-built connectors, making it flexible for workflow customization and robust identity lifecycle management with AI integration.
SailPoint Identity Security Cloud provides strong security features such as provisioning and certification, enhanced by AI and machine learning. It effectively manages user access, roles, and governance across environments. The platform offers scalability, comprehensive documentation, and seamless integration with third-party solutions. Despite its high cost and complex configuration, it is designed to meet enterprise needs in application provisioning, access management, and lifecycle management. Cloud and on-premises deployments are supported.
What are the key features of SailPoint Identity Security Cloud?SailPoint Identity Security Cloud is employed across industries for application provisioning and identity access management, supporting onboarding, offboarding, and role management. It addresses the needs of cloud and on-premises environments, providing centralized control and compliance assistance for account administration in enterprises.
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