SailPoint Identity Security Cloud Reviews

The product is for identity management.

There are lots of features. It depends on what your use cases are. Basically, how the entitlements are handled is very good. It's the complete lifecycle of entitlements. That is what the best feature is about the product.

It offers a single source of truth. Everything can be handled from one tier.

I focused on the functionality. We needed to implement everything properly, and those functionalities were pre-built in the product. We didn't have an issue in that sense.

The interface is simple and very usable. I have used other products and didn't see their interface as better than SailPoint. 

The product is stable.

It is scalable. 

I wouldn't be able to point out any shortcomings. Right now, also I'm not working on the product as much. 

The user interface could be slightly improved. It could be made simpler and more user-friendly, however, it is good enough right now. 

I've used the solution for more than a year. 

It is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The scalability is good. 

We only used support for a few months initially and they were very, very good. There was no problem at that time. After that, we are on our own. We have our own experts. They have been experts in SailPoint for a long, long time. Therefore, we are reaching out to SailPoint support directly - until and unless there is a shortcoming or a bug in the product. I have not come across any yet.

Positive

We had legacy systems. That's why we moved to SailPoint.

The setup was pretty good. We have five people that can handle deployment and maintenance. 

The pricing was taken care of by management. I don't know about the exact cost.

I'm a customer. We have bought the product, and we are using it. It's in our organization.

I am not sure which version of the solution we're using. It might be one version behind. 

Whether or not this is the right solution for others depends on your use cases. If your use cases align with those, this is the best product to use. The client that I'm working with has their use cases aligned with this solution, and we haven't had to customize much. Most of the functionality's in-built.

I'd rate the product ten out of ten. It covers the functionality we need.

We're using SailPoint IdentityIQ for these purposes: user access, authentication, and governance review access.

SailPoint IdentityIQ has improved my organization as it's used mainly to provide access to first-time users and also for other actions around managing access.

A feature of SailPoint IdentityIQ that I like best is that it has good integration with other platforms. My company is using ADP here in Brazil, and SailPoint IdentityIQ works very, very well with it. My company is also using the solution for governance evaluation, segregation, and other access tests. For my company, SailPoint IdentityIQ is a very important solution, especially because it's automated, and there's a huge audit and risk issue here in Brazil.

In the past, we had a lot of problems with SailPoint IdentityIQ, particularly in providing access and provisioning. There were some gaps in the operation of the solution because they were manual rather than automated, and the users and administrators were given access directly via Active Directory, and it wasn't appropriate for us at the time to use.

In terms of integration, we could provide a more automated solution after a minimum number of years, but not in the SailPoint IdentityIQ platform, but there were problems in the registration, for example, with putting information inside ADP, but in general, we were able to solve those problems, and after implementing SailPoint IdentityIQ  we had increased evaluations.

I've been using SailPoint IdentityIQ for two years.

SailPoint IdentityIQ is a stable solution.

We didn't have contact with the technical support for SailPoint IdentityIQ because we're using a third party for support.

Ten of our administrators used Append to control executive activities prior to using SailPoint IdentityIQ, but in general, we found SailPoint IdentityIQ to be more useful in maintaining information, access roles, and permissions. The solution does exactly what we needed it to do.

The initial setup for SailPoint IdentityIQ was straightforward.

We used a third party to implement SailPoint IdentityIQ, particularly in the beginning, but nowadays, we can implement the solution on our own. In the beginning, we had a problem with the rules inside the platform, but the third party helped us in solving the problem and installed and configured SailPoint IdentityIQ appropriately.

Right now, I'm not sure if there's ROI from SailPoint IdentityIQ, but within a few months or so, there will be.

In terms of pricing, SailPoint IdentityIQ is affordable. It's not cheap, and it's not expensive, so the solution is in the middle, price-wise. It also didn't have additional costs, even if my company had different teams that took care of auditing and provisioning and projects that used SailPoint IdentityIQ.

We evaluated other solutions, but SailPoint IdentityIQ proved to be more adequate for us to use, and we found that not a single solution or tool was exactly better than SailPoint IdentityIQ.

I'm not sure about the version of SailPoint IdentityIQ my company is using, but it's probably the newest version.

My company has ten administrators of SailPoint IdentityIQ and around one thousand users. Ten technicians maintain the solution. My company maintains the solution and always keeps it updated, so integrating other solutions to SailPoint IdentityIQ won't be a problem.

In terms of rating SailPoint IdentityIQ, nine is a good score for me. My company is very happy with the solution.

My company is a customer of SailPoint IdentityIQ.

SailPoint IdentityIQ is used for reporting and identity, account, and access management.

The most valuable features of SailPoint IdentityIQ are the reporting because it is better than other solutions. The workflows can be customized to our requirements and the overall features are good.

If you compare Saviynt and Okta Workforce Identity versus SailPoint IdentityIQ, SailPoint IdentityIQ needs to improve its UI.

I have been using SailPoint IdentityIQ for approximately four years.

When using SailPoint IdentityIQ you need to tell them the capacity you want, and they will provide the solution with the appropriate license. For example, you have to tell them initially that you will have 50,000 users using the solution then they will tell you how much service you will need to deploy.

The technical support is not very good but it is good. They can improve.

I have previously used Saviynt and Okta Workforce Identity.

The initial setup of SailPoint IdentityIQ is easy. The time of deployment can take approximately two days.

We did the implementation of SailPoint IdentityIQ in-house.

My advice to others is if you are new to the identity access management world, and you are starting with SailPoint IdentityIQ, you have the best tool in your hand to start with. You can receive complete exposure to all the types of operations or workflows.

I rate SailPoint IdentityIQ a nine out of ten.

We use this solution predominantly for the leaver process. 

This solution is easy to configure. 

The mover process for this solution could be improved. 

We have used this solution for six months. 

This is a stable solution. 

This is a scalable solution.

The initial setup is straightforward. This took one week. 

We have a monthly subscription for this solution. 

I would rate this solution an eight out of ten. 

We have a central server and use SailPoint to provide us access to all user/admin accounts/files. There are a lot of integration options that we have not taken advantage of yet - it is possible that in the future, a customer will want to integrate their HR system with SailPoint.

This solution is great for providing control access across your environment.

I would like for the next release to have a more user-friendly interface.

This is a stable solution that is widely used because it is dominant within the industry.

This solution can be expanded so I would say that it is scalable. The solution can accommodate thousands of users, there are maybe sixty of seventy thousand users within my organization.

Technical support is good.

This solution takes a long tome to deploy, but it is not complex to setup. A medium-scale deployment will take you about one year.

The system requires about ten to fifteen people to maintain from various teams i.e. active directory, access management, security etc.

You are able to get discounts if you plan to use the tool for the long-term i.e. discounts for 5+ years of usage.

I would recommend this solution to anyone looking into it and would rate it an eight out of ten.

We use Identity IQ for user onboarding, offboarding, profile management and to manage user access across various platforms in our organization. 

SailPoint has allowed us to ensure the right people have the right access and to the rights things.

The prices could be slightly reduced to match other products in the market. 

The UI of the solution could be more customizable so we could change the workflows to suit our needs.  There is not much customization offered in SailPoint connectors. We had to customize the out-of-the-box connector to meet our needs and keep track of this customization for future upgrades. 

I have been using this solution for seven years. 

This is a stable solution. 

We moved from Oracle Identity Manager to SailPoint and the initial setup was not straightforward. It took two to three days and was done is small steps. 

We implemented the solution in-house but received assistance leading up to the implementation from a third party company for three months.

From the backend perspective, when we have needed certain functionality and it has not been possible within the solution, we have reached out to SailPoint for assistance. 

I would rate it an eight out of ten. 

We used it to manage our complete lifecycle completely. We migrated from CA Integrated Manager to SailPoint in my previous firm. Typical use cases include onboarding contractors, lifecycle management, and employee lifecycle management for user certification. Other use cases include password reset and any application group-level provisioning.

I like IdentityIQ's granular attachment management and certification customization features. 

I've used IdentityIQ for the last year and a half.

IdentityIQ is pretty stable compared to our previous solution, and we're satisfied with the performance.

We haven't had any issues with scalability. What we built earlier matched our requirements, so Identity IQ was scalable as per our need when we added more users or applications. We have about 100,000 users. 

We've used their engagement and peer services team since the beginning. 

It was a standard installation. It wasn't too complicated or easy. It is a typical out-of-the-box installation. We could do it all ourselves with our in-house engineering capability. We need at least one engineer for deployment and maintenance and 10 people for support. It's a multi-year project for us split into three phases. I was there for phase one and part of the second phase. The third phase is ongoing.

The price of IdentityIQ could be lower. There are additional costs when you buy the licenses, and they force the customers to pay for them. Overall, enterprise pricing should be more transparent. It's a yearly license. 

I rate IdentityIQ 7.5 out of 10. 

There are a lot of use cases. About 90% of our clients are using this solution for internal identity management. Only one client is using SailPoint for external customers. 

About 70% or 80% of deployments are on the cloud, and about 30% or 20% of deployments are on-premise. We have two customers who have on-premise deployments.

It provides a lot of out-of-the-box functionalities. You don't have to do too much custom development like other solutions such as Microsoft or NetIQ. It also has a lot of out-of-the-box connectors for different sources, directories, databases, etc.

Its cloud version is working very well, and its pricing is okay. Its value for money is fine for most of the customers. It is also very flexible. They have frequent new releases and patches for fixing errors and things like that.

They can work on their strategy for the on-premise version. They have to decide whether and for how long they will support the on-premise version. The new features first appear in the cloud, and after that, they are released for the on-premise version. In the cloud, you have more options and flexibility, which is absolutely normal. They have to have a clear strategy regarding whether they'll support the on-premises version with the same focus. The licensing for on-premise and cloud is a little bit different. They can make it the same.

We have been using this solution for three years.

It is absolutely stable.

It is scalable. It can support tens of millions of identities. We have a total of nine clients. Eight clients use it internally. One client is using SailPoint for external customers, and it is a very large deployment. They have about a million and a half customers.

We do not offer support because support is provided by SailPoint, but we can act as the first line of support. We have around seven people who are actively doing SailPoint tasks.

Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.

We had some experience with Microsoft and IBM in the past, but these solutions are not so good. They're very expensive, and Microsoft and IBM are not flexible in pricing. 

We decided to go with SailPoint because, as a company, they are flexible. Their partner discounts are also good. SailPoint is a really good company. It is a new generation company like some of the other competitors and vendors.

Its installation is easy, but it depends on how many and what types of identity sources you have. If you have well-defined sources, such as active directory, LDAP directory, or some other application directories, it is very easy, but if you have only databases with identities, it could be challenging. It is not always easy to deploy identity management solutions in organizations because there are too many identity sources that have to be integrated.

The deployment duration depends on the scale, complexity, and number of sources. Typically, in enterprise organizations, it could take from six to nine months to cover the whole organization. It can even take a year. For customers with less than 20,000 or 30,000 active users, you can deploy it in less than three months.

Its price is okay. It provides good value for money.

It is subscription-based. You can go for a one-year or three-year subscription.

I would absolutely recommend this product. It is a good product.

I would rate SailPoint IdentityIQ a nine out of ten.