Connecting directly with sales tools facilitates seamless outreach and messaging
What is our primary use case?
Currently, I am focusing on new business, so outreach is important, and cadences are very important.
What is most valuable?
Being able to set up the cadences in steps is very helpful, where it moves on to the next step, and also where it connects with SalesLoft Sales Navigator. So far, being able to connect directly, instead of switching back and forth to Sales Navigator, has worked well. Also, being able to send messages directly from SalesLoft through LinkedIn Sales Navigator messaging is very useful. I can do everything right from the SalesLoft page without continuously switching between SalesLoft and Sales Navigator.
What needs improvement?
Navigating through emails and LinkedIn messages to find which ones have been opened could be improved. I can see email open rates, but identifying who actually opened them is difficult. Possibly adding this functionality to the email tab or somewhere more user-friendly would be beneficial.
For how long have I used the solution?
I have used the solution on and off for about six to seven years.
How are customer service and support?
SalesLoft's customer support has been really good. They are very quick to respond and try to help.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
What other advice do I have?
Be precise about your cadences and make them your own. Being able to add or remove steps within the cadences to customize them is amazing. Also, make sure to name your cadences possibly by outreach type or company, to track your progress efficiently. I rate the overall solution an eight.
