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Mehboob AalamMughal - PeerSpot reviewer
Senior SAP-ABAP Lead Consultant at a consultancy with 10,001+ employees
Reseller
Top 5Leaderboard
May 19, 2023
Highly scalable and stable ERP solution for secure integration
Pros and Cons
  • "The initial setup is easy...The solution gets automatically connected. The deployment takes six months. I rate its setup phase a ten out of ten."
  • "Process Orchestration needs to provide secure connectivity as no one has any data information."

What is our primary use case?

The solution is used for file servers, soft services, and other RSC services also connected with SAP Process Orchestration

How has it helped my organization?

SAP is an ERP solution that has provided protection in NSG, and our models are integrated into each other.


What is most valuable?

The adapter, the communication channels, center receiver agreements, and a lot of features in SAP Process Orchestration are good. When we need connectivity confirmation, we connect with the Process Orchestration. Plus, we can also connect the SAP HANA system, Oracle ACC, to the Process Orchestration server.

What needs improvement?

Process Orchestration needs to provide secure connectivity as no one has any data information. Adapters are missing like XML are missing in SAP Process Orchestration V 7.3 and SAP Process Orchestration V 4. I am not sure if they are present in the upcoming versions.


Buyer's Guide
SAP Process Orchestration
January 2026
Learn what your peers think about SAP Process Orchestration. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.

For how long have I used the solution?

I have been using the solution for two years.


What do I think about the stability of the solution?

It is a very stable solution. I rate its stability ten out of ten.

What do I think about the scalability of the solution?

I rate its scalability an eight out of ten. Around five hundred end-users are using the solution.


How are customer service and support?

I rate the support five out of ten because we needed the support and communication while deploying the solution and did not need it after that.


How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is easy. Just some steps need to be followed, like data types, message types, and operations. The solution gets automatically connected. The deployment takes six months. I rate its setup phase a ten out of ten. Only one person is needed for the deployment. The deployment was done on the cloud and on-premises.

What about the implementation team?

It was implemented by both the in-house team and a third-party team.

What's my experience with pricing, setup cost, and licensing?

It is a very expensive solution. We only pay for the license.


What other advice do I have?

I will recommend the solution as it is a very secure solution. I rate the overall solution a ten out of ten.


Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SAP Consultant at a manufacturing company with 10,001+ employees
Real User
Top 20
Dec 24, 2023
Stable product with an efficient data transformation feature
Pros and Cons
  • "It is simple to transfer files."
  • "We encounter challenges while connecting to MQTT and MQDD adapters."

What is our primary use case?

We use the product to integrate with several SAP and non-SAP systems for data transmission.

What is most valuable?

SAP can transform the data into any form. It is compatible with only IDOC. However, we can integrate it with third-party systems to convert the data into different formats.

What needs improvement?

We encounter challenges while connecting to MQTT and MQDD adapters. We have to purchase some adaptors to connect to the MQTT broker. They could enhance this particular area.

For how long have I used the solution?

We have been using SAP Process Orchestration for eight years.

What do I think about the stability of the solution?

It is a stable product. We don't encounter any stability issues.

What do I think about the scalability of the solution?

A cloud platform would be better than on-premises for a larger volume of data.

How are customer service and support?

We receive help from the technical support team whenever we raise tickets via email. We can schedule in case of any crucial issues. We also share credentials in a very secure manner with them to check for problems and resolve them. However, they could respond faster. At present, they take a day or two to reply. We don't get an immediate assistant. It could be improved.

Which solution did I use previously and why did I switch?

Our organization decided to work with SAP. I was eager to work with SAP modules during the migration process.

How was the initial setup?

The complexity of the initial setup depends on various scenarios. It is simple to transfer files. We configure the business system with hostname code details and establish a connection using the firewall. It takes a few months to complete the system process.

What other advice do I have?

I rate SAP Process Orchestration an eight out of ten. I look forward to working with cloud platforms.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
SAP Process Orchestration
January 2026
Learn what your peers think about SAP Process Orchestration. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Devang_Shah - PeerSpot reviewer
Leadership-SAP Operations and Technologies- Global Delivery Hub at a wholesaler/distributor with 10,001+ employees
Real User
Sep 12, 2023
Offers many third party integrations and really easy to use
Pros and Cons
  • "The main benefit is that the solution is low maintenance. Moreover, it's the license cost is very low because it's part of the package. The maintenance is standard maintenance. And the updates are regular. So there's a regular update and you can choose whether you want to do those updates or not."
  • "It is scalable, but there can be performance issues with high data volume or traffic, especially during month ends."

What is our primary use case?

Our use cases are all related to integration, from ERPs to third parties. 

How has it helped my organization?

The main benefit is that the solution is low maintenance. Moreover, it's the license cost is very low because it's part of the package. The maintenance is standard maintenance. And the updates are regular. So there's a regular update and you can choose whether you want to do those updates or not.

SAP Process Orchestration has a higher version of the CPIs and all that, which is a part of APs. But, it's on a case-to-case basis, whether there is any business requirement for it. But right now, whatever the process orchestration offers, it's good for our business requirements.

What is most valuable?

The solution is really easy to use and native to our SAP ERP. For me, the ease of mapping is valuable. 

Moreover, it is very native to ERP and can integrate with any third-party tool or any other system required, which has been valuable. 

What needs improvement?

There is room for improvement in terms of performance.  

Another area of improvement is technical architecture. 

For how long have I used the solution?

I have been using this solution for 10 to 12 years. 

What do I think about the stability of the solution?

It is a highly stable solution.

What do I think about the scalability of the solution?

It is scalable, but there can be performance issues with high data volume or traffic, especially during month ends.

How are customer service and support?

SAP's technical support is very good, depending on your contract. It's based on the support contract; if there's active support available, it's a ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy. We need to follow standard SAP procedures. Currently, we work with the cloud version.

What about the implementation team?

We are the system integrators. Deployment steps are standard SAP procedures. We build a system, download the software from the SAP standard site, configure mappings with third-party and source ERP systems, and we're good to go.

For a new build, one database resource and three to four people for source and normal PI configuration should suffice.

It is easy to maintain the solution. You just need to follow standard SAP procedures.

What's my experience with pricing, setup cost, and licensing?

It comes as a part of the SAP package, and no additional license is required. MuleSoft, on the other hand, is very costly.

Which other solutions did I evaluate?

We've started working with MuleSoft, but we're still exploring it.

What other advice do I have?

If you have SAP ERP, SAP Process Orchestration is the best solution. It allows easy integration across your landscape and with third-party systems.

Overall, I would rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
Noelia Fernandez Conejo - PeerSpot reviewer
Integration architect at a wholesaler/distributor with 1,001-5,000 employees
Real User
Jun 13, 2023
A stable and scalable integration solution with a good customer support team
Pros and Cons
  • "The monitoring tools are the most valuable feature."
  • "The solution needs to move to the cloud."

What is our primary use case?

The solution is mainly used for integration.


What is most valuable?

The monitoring tools are the most valuable feature.


What needs improvement?

The solution needs to move to the cloud.


For how long have I used the solution?

I have been using the solution since 2004.

What do I think about the stability of the solution?

It is a stable solution.


What do I think about the scalability of the solution?

It is a scalable solution.


How are customer service and support?

The technical support is good for us as we are the premium clients.


How was the initial setup?

The initial setup is simple. It takes three weeks to deploy it.


What about the implementation team?

The implementation was done by in-house team.


What's my experience with pricing, setup cost, and licensing?

The pricing depends on what type of client you are with SAP and the contract you have. There is a licensing cost that needs to be paid.


What other advice do I have?

It is a good solution. I rate the overall solution a nine out of ten.


Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2539008 - PeerSpot reviewer
Operation Development Manager at a manufacturing company with 201-500 employees
Real User
Top 10
Dec 1, 2024
Good process automation and automation but high cost
Pros and Cons
  • "Orchestration is beneficial for us."
  • "There are two main areas for improvement: performance and cost."

What is our primary use case?

We primarily use SAP Process Orchestration for electronic data interchange (EDI) processes.

How has it helped my organization?

The projects managed with SAP Process Orchestration allow us to make different business processes more automated.

What is most valuable?

Orchestration is beneficial for us. It helps to automate our business processes, making them more efficient. While I do not have extensive experience with SAP middleware or other tools, my colleagues find SAP Process Orchestration relatively complex. Despite its complexity, the orchestration capabilities are quite valuable as they contribute to automation. The automation assists us in streamlining business processes effectively.

What needs improvement?

There are two main areas for improvement: performance and cost. The cost is quite high, and if it were reduced, it might also improve the performance, potentially allowing us to access a more efficient tool.

For how long have I used the solution?

I have been working with SAP Process Orchestration for approximately five years.

What do I think about the stability of the solution?

SAP Process Orchestration is quite stable with no significant issues.

What do I think about the scalability of the solution?

We have a small number of users, only three, and the tool's scalability is challenging. I would rate it three out of ten for scalability.

How are customer service and support?

We have external SAP support, which is usually specialized and effective if managed as an emergency. However, direct interaction with SAP can be lengthy and less responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have never used another middleware solution, so it's difficult for me to compare.

How was the initial setup?

The setup is difficult. SAP is not a simple tool. It is very powerful, with many applications and possibilities, which makes it not easy to learn.

What's my experience with pricing, setup cost, and licensing?

The main concern is the cost. If additional help is needed due to lack of skill, we have to pay for SAP support.

What other advice do I have?

Potential users should be cautious about the cost. My only advice is based on my current experience with this middleware solution. 

I rate SAP Process Orchestration five out of ten. It has both satisfying and frustrating aspects.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Shashank ShekharSingh - PeerSpot reviewer
Solutions Architect at a retailer with 51-200 employees
Real User
Mar 11, 2023
Highly scalable solution that fulfils the need for connectivity mediation
Pros and Cons
  • "Process Orchestration fulfils the need for middleware to mediate types of connectivity."
  • "Process Orchestration doesn't provide authentication for data sent to us, meaning we have to rely on client certificate-based or basic authentication."

What is our primary use case?

I primarily use Process Orchestration for integration.

How has it helped my organization?

Process Orchestration fulfils the need for middleware to mediate types of connectivity.

What needs improvement?

Process Orchestration doesn't provide authentication for data sent to us, meaning we have to rely on client certificate-based or basic authentication.

For how long have I used the solution?

I've been working with Process Orchestration for over ten years.

What do I think about the stability of the solution?

Process Orchestration's stability is fine.

What do I think about the scalability of the solution?

Process Orchestration is highly scalable.

How are customer service and support?

It depends on how much you pay SAP for support. If you pay for maximum attention, you can access a dedicated person to help with any problems.

How was the initial setup?

The initial setup was a little complex because there were a lot of distributed components.

What was our ROI?

We have seen an ROI from Process Orchestration.

What's my experience with pricing, setup cost, and licensing?

The fee for maintenance is costly.

What other advice do I have?

Adobe has stated it is ending support for Process Orchestration in 2027, so it would be better to look for an alternative like SAP CPA. I would give Process Orchestration a rating of nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sudheer Patnaik - PeerSpot reviewer
Architect Engineer at a manufacturing company with 10,001+ employees
Real User
Apr 14, 2022
Plenty of features, great support, but implementation could improve
Pros and Cons
  • "SAP Process Orchestration has all the features that are necessary."
  • "SAP Process Orchestration could improve from an API standpoint. This is not an API management tool, which is one of its drawbacks. However, SAP has released an SAP Cloud Platform Integration which has all of the features, such as API management along with process integration to replace what they had previously."

What is most valuable?

SAP Process Orchestration has all the features that are necessary.

What needs improvement?

SAP Process Orchestration could improve from an API standpoint. This is not an API management tool, which is one of its drawbacks. However, SAP has released an SAP Cloud Platform Integration which has all of the features, such as API management along with process integration to replace what they had previously.

There will not be any more improvements to SAP Process Orchestration because they are ending the support for the solution. All the users using SAP Process Orchestration should move to SAP CPI, this is what is replacing. There are no longer any updates and they only offer maintenance.

This solution is only going to be supported until 2027 or it might be extended to 2030. However, there will only be maintenance support. No additional features will be provided or released.

For how long have I used the solution?

I have been using SAP Process Orchestration for approximately 11 years.

How are customer service and support?

The technical support from SAP Process Orchestration is good, but the response times are based on the priority of the issue which causes delays. However, SAP offers different support. If you need priority to your issues, you can choose MaxAttention, which is a different kind of support that SAP offers. MaxAttention is very good in terms of emergency issues.

How was the initial setup?

When SAP Process Orchestration is integrated it is important it is done well. This can be done through the services and architecture. There are many connectors to do most of the complex integrations.

It is important to understand how Java works and the pipeline.

What other advice do I have?

Someone who has to work on a PO should at least have a basic understanding of Java because as it is an integration tool, the way SAP provides to transform the messages from one structure to another is very good. This understanding of Java as a backend is important because SAP also supports writing mappings on Java, which they call it Java Mappings.

I would rate this tool from an ESB point of view for integrating on-premise applications, a nine out of ten, not as an overall integration tool. An overall integration tool has API management which is missing.

I rate SAP Process Orchestration a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technological Partner at a consultancy with 11-50 employees
Real User
Jan 10, 2022
The most mature SAP integration suite, enabling integration of any scenario imaginable
Pros and Cons
  • "In my opinion, SAP PO is the most mature suite of tools to integrate processes across SAP environments at this moment. It's really unbeatable because it allows you to integrate whatever scenarios you can imagine."
  • "I think the main area that SAP PO should improve on is offering pre-delivered content like they do when you use SAP Cloud Platform Integration (CPI). SAP should not forget that they still have a lot of customers using Process Orchestration and they should focus more on providing pre-delivered content in SAP PO."

What is our primary use case?

I am an integration architect involved in the implementation side of SAP PO (Process Orchestration) where we deploy hybrid implementations for customers. Of our ten current customers, most are technical users of SAP PO.

Every day we integrate more and more components with other components. Naturally, the tendency of the market nowadays with middleware tools like SAP PO is to have all the various systems integrated within themselves and with third-parties, and so on.

What is most valuable?

In my opinion, SAP PO is the most mature suite of tools to integrate processes across SAP environments at this moment. It's really unbeatable because it allows you to integrate whatever scenarios you can imagine. Compared to the rest of the tools available, including other SAP tools like SAP Cloud Platform Integration, it's the most well-developed and versatile suite on the market when it comes to process integration.

What needs improvement?

I think the main area that SAP PO should improve on is offering pre-delivered content like they do when you use SAP Cloud Platform Integration (CPI). SAP should not forget that they still have a lot of customers using Process Orchestration and they should focus more on providing pre-delivered content in SAP PO.

The other main problem nowadays is that there is no easy migration from SAP PO to SAP CPI. In terms of moving from Process Orchestration to Cloud Platfom Integration given all the connectivity requirements (not only within SAP environments, but also with third-party systems), I feel that there is more work yet to be done by SAP. In addition, the knowledge and know-how gained from using SAP PO cannot be fully translated into SAP CPI, so there's another area that they could look into making easier for users.

For how long have I used the solution?

I've been using SAP Process Orchestration for the past 12 years. 

What do I think about the stability of the solution?

It's a very stable and mature solution.

What do I think about the scalability of the solution?

SAP PO is not as easily scalable as the cloud solution, but it is certainly scalable. That's the idea, after all. Every day you need to integrate more components with other components, scaling up as you go.

How are customer service and support?

The technical support is good.

How was the initial setup?

The initial set up is quite easy and straightforward. Of course, that depends on who does it, but with my years of experience, it's not a problem. All in all, it took me around one week for the installation.

What about the implementation team?

I am the implementation consultant and I can say that the pre-requisites and staff requirements for implementing SAP are very target dependent, and it all depends on the project at hand.

Like most other middleware tools, it's not particularly demanding in terms of having lots of people involved. However, you do need professionals who are well-qualified.

What's my experience with pricing, setup cost, and licensing?

The license is a one-time payment, and additional costs are only incurred on the infrastructure side since it's an on-premise solution.

What other advice do I have?

My advice is that it's not a good idea to re-implement the wheel. It's better to go with secure and mature tools. And if you have a SAP ecosystem it's better to stick with the products of SAP. SAP PO is a very mature product and if you're going the cloud middleware route, I'd put forward that it's a good idea to have a hybrid test scenario with a combination of SAP PO on-premise and SAP Cloud Platform Integration together.

I would rate SAP Process Orchestration a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free SAP Process Orchestration Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free SAP Process Orchestration Report and get advice and tips from experienced pros sharing their opinions.