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Infor ION vs SAP Process Orchestration comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Infor ION
Ranking in Business-to-Business Middleware
10th
Average Rating
8.8
Reviews Sentiment
7.7
Number of Reviews
6
Ranking in other categories
No ranking in other categories
SAP Process Orchestration
Ranking in Business-to-Business Middleware
7th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
35
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Business-to-Business Middleware category, the mindshare of Infor ION is 2.3%, down from 3.0% compared to the previous year. The mindshare of SAP Process Orchestration is 3.8%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business-to-Business Middleware Mindshare Distribution
ProductMindshare (%)
SAP Process Orchestration3.8%
Infor ION2.3%
Other93.9%
Business-to-Business Middleware
 

Featured Reviews

reviewer2539806 - PeerSpot reviewer
M3 Principal Consultant at a computer software company with 1,001-5,000 employees
User-friendly interface has enabled intuitive operations while customization of reports needs polishing
Each product has its disadvantages; for Infor ION, reporting is the biggest downside. The standard reports available are not particularly impressive. When users click for a report, they expect it to be visually appealing, which is not the case, especially with Infor M3. From a technical standpoint, comparing Infor ION to SAP and Oracle, SAP HANA appears much better currently. However, this depends on the application level or the customization that vendors provide. The UX or UI component is crucial, which is why multiple small organizations focus specifically on UX/UI development. They develop visually appealing reports that can be used in Excel or Outlook. Some customers even create orders from Outlook. The implementation quality ultimately depends on the expertise of the person implementing that particular functionality.
Vasanth Kumar Sabaapathi - PeerSpot reviewer
Senior Lead Architect at a manufacturing company with 1,001-5,000 employees
Simplified integrations bring flexibility and efficiency to diverse industries through comprehensive features and robust support
SAP is already trying to make improvements for SAP Process Orchestration by releasing updates every quarter, including patches and modules, and from a security standpoint, while it's a tightly coupled tool, they are introducing a lot of enhancements aligned with current market trends. There are standard contents readily available for starting integrations, which suit around 90% of every industry across verticals including pharma, manufacturing, and employee data central with SuccessFactors integration. Regarding functionality-wise improvements in SAP Process Orchestration, they are now incorporating the Salesforce system. Previously, we needed to rely on a third-party adapter for integration within SAP, but now they are building their own adapters to connect with Salesforce. Additionally, there are options like data connectors using Ariba coming up with SAP Process Orchestration. There's much more to explore, especially as they release new patches, enhancements, and adapters each quarter.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its stability is commendable, as I rarely encounter bugs or problems."
"We haven't had any issues with ION so far."
"When you buy an Infor ION product, you can start using it from day one, and there is a very short learning curve."
"The tool's most valuable feature is middleware capabilities."
"ION acts as a middleware that allows me to handle all the volumes of incoming and outgoing documents with partners."
"I have found the most valuable feature to be the ability to monitor integration performance and the reasons for the failure of inbound and outbound transactions. We can see both inbound and outbound transactions, and it gives us a mirror image or the whole history of all inbound and outbound transactions between Infor M3 Business Engine and the third parties."
"ION is good for building custom middleware boxes."
"The initial setup is easy...The solution gets automatically connected. The deployment takes six months. I rate its setup phase a ten out of ten."
"I rate the product's setup phase a nine on a scale of one to ten, where one is difficult and ten is easy since it is a very easy process."
"The main benefit is that the solution is low maintenance. Moreover, it's the license cost is very low because it's part of the package. The maintenance is standard maintenance. And the updates are regular. So there's a regular update and you can choose whether you want to do those updates or not."
"SAP is now one of the leaders in integration."
"SAP is the best solution for them to integrate with many other third-party systems or other VRP systems."
"The most valuable features of SAP Process Orchestration are its system monitoring and alerts."
"The monitoring tools are the most valuable feature."
"The stability of the product is very good; there are no bugs or glitches, it doesn't crash or freeze, and it's reliable."
 

Cons

"The main issue for me is that the current product is obsolete, and I need to migrate to Infor 10 for more features. Accessing the interface and monitoring aspects is problematic, and I hope it improves in the new version."
"Infor ION doesn't provide connectors for all integration touchpoints. Sometimes, we may have to build our own. It incurs additional costs for the customer."
"ION's integration with older applications could be better."
"I would like to see ION add automated setup and integration with Salesforce. They need to work on these types of tools."
"The dashboard is not very simple and can be a bit tricky."
"Each product has its disadvantages; for Infor ION, reporting is the biggest downside. The standard reports available are not particularly impressive."
"We encounter challenges while connecting to MQTT and MQDD adapters."
"The monitoring governance offered by SAP is too technical; only the consultants that have technical skills or development skills are able to manage this product."
"SAP needs to improve a lot in terms of the orchestration part so that more adapters can be provided to users, which are areas where the solution has downsides."
"The cloud capability features need improvement."
"It would be beneficial to enhance the ease of implementing new projects and improve overall stability in our implementations."
"The older version of the solution will no longer be supported."
"The user interface of SAP Process Orchestration should be more modern to enhance its appeal. It can seem complicated and outdated to new users."
"The main issue is that these products, which evolved from Process Integration to SAP Process Orchestration, will be replaced and will have no support in the future."
 

Pricing and Cost Advice

Information not available
"The solution is highly-priced."
"The fee for maintenance is costly."
"There are fees in addition to the licensing."
"The price of SAP Process Orchestration was reasonable."
"It's not an expensive solution."
"The license is a one-time payment, and additional costs are only incurred on the infrastructure side since it's an on-premise solution."
"The product is not a low-priced solution, but I can say that it is competitively priced in the market."
"We subscribe to annual licenses, and the competitive license cost is reasonable."
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Top Industries

By visitors reading reviews
Manufacturing Company
15%
Construction Company
12%
Computer Software Company
11%
Comms Service Provider
11%
Construction Company
10%
Outsourcing Company
9%
Comms Service Provider
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise26
 

Questions from the Community

What is your experience regarding pricing and costs for Infor ION?
The product is not expensive. I paid for the licenses, and the annual support fee is reasonable in comparison to other APIs.
What needs improvement with Infor ION?
Each product has its disadvantages; for Infor ION, reporting is the biggest downside. The standard reports available are not particularly impressive. When users click for a report, they expect it t...
What is your primary use case for Infor ION?
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation components. FactoryTrack is an extension add-on product which is part of the Inf...
What is your experience regarding pricing and costs for SAP Process Orchestration?
The price for SAP Process Orchestration is a little high when compared to market trends, which is just how the business is. I would rate it an eight.
What needs improvement with SAP Process Orchestration?
SAP is already trying to make improvements for SAP Process Orchestration by releasing updates every quarter, including patches and modules, and from a security standpoint, while it's a tightly coup...
What is your primary use case for SAP Process Orchestration?
The main use case for SAP Process Orchestration is that it's an SAP proprietary tool which integrates within SAP and outside SAP. It's the most familiar middleware tool which is used for integrations.
 

Also Known As

Infor Intelligent Open Network
SAP NetWeaver Process Integration, NetWeaver Process Integration
 

Overview

 

Sample Customers

FINIDR, Midsona, Eynsham Hall, Midwest Wheel, Watchfire Signs, Sanford Health, Royal Adelaide
Lenovo, Dansk Supermarked A/S, Ego Pharmaceuticals Pty. Ltd, Kaeser Kompressoren
Find out what your peers are saying about Infor ION vs. SAP Process Orchestration and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.