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Infor ION vs SAP Process Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Infor ION
Ranking in Business-to-Business Middleware
10th
Average Rating
8.8
Reviews Sentiment
7.7
Number of Reviews
6
Ranking in other categories
No ranking in other categories
SAP Process Orchestration
Ranking in Business-to-Business Middleware
7th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
35
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Business-to-Business Middleware category, the mindshare of Infor ION is 2.3%, down from 3.3% compared to the previous year. The mindshare of SAP Process Orchestration is 3.9%, down from 7.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business-to-Business Middleware Mindshare Distribution
ProductMindshare (%)
SAP Process Orchestration3.9%
Infor ION2.3%
Other93.8%
Business-to-Business Middleware
 

Featured Reviews

reviewer2539806 - PeerSpot reviewer
M3 Principal Consultant at a computer software company with 1,001-5,000 employees
User-friendly interface has enabled intuitive operations while customization of reports needs polishing
Each product has its disadvantages; for Infor ION, reporting is the biggest downside. The standard reports available are not particularly impressive. When users click for a report, they expect it to be visually appealing, which is not the case, especially with Infor M3. From a technical standpoint, comparing Infor ION to SAP and Oracle, SAP HANA appears much better currently. However, this depends on the application level or the customization that vendors provide. The UX or UI component is crucial, which is why multiple small organizations focus specifically on UX/UI development. They develop visually appealing reports that can be used in Excel or Outlook. Some customers even create orders from Outlook. The implementation quality ultimately depends on the expertise of the person implementing that particular functionality.
Vasanth Kumar Sabaapathi - PeerSpot reviewer
Senior Lead Architect at a manufacturing company with 1,001-5,000 employees
Simplified integrations bring flexibility and efficiency to diverse industries through comprehensive features and robust support
SAP is already trying to make improvements for SAP Process Orchestration by releasing updates every quarter, including patches and modules, and from a security standpoint, while it's a tightly coupled tool, they are introducing a lot of enhancements aligned with current market trends. There are standard contents readily available for starting integrations, which suit around 90% of every industry across verticals including pharma, manufacturing, and employee data central with SuccessFactors integration. Regarding functionality-wise improvements in SAP Process Orchestration, they are now incorporating the Salesforce system. Previously, we needed to rely on a third-party adapter for integration within SAP, but now they are building their own adapters to connect with Salesforce. Additionally, there are options like data connectors using Ariba coming up with SAP Process Orchestration. There's much more to explore, especially as they release new patches, enhancements, and adapters each quarter.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool's most valuable feature is middleware capabilities."
"Its stability is commendable, as I rarely encounter bugs or problems."
"ION acts as a middleware that allows me to handle all the volumes of incoming and outgoing documents with partners."
"When you buy an Infor ION product, you can start using it from day one, and there is a very short learning curve."
"ION is good for building custom middleware boxes."
"I have found the most valuable feature to be the ability to monitor integration performance and the reasons for the failure of inbound and outbound transactions. We can see both inbound and outbound transactions, and it gives us a mirror image or the whole history of all inbound and outbound transactions between Infor M3 Business Engine and the third parties."
"We haven't had any issues with ION so far."
"It is strategically focused to forecast a global integration platform for our business."
"It is a scalable solution."
"The monitoring is one of the greatest features in Process Orchestration because it is user-friendly and easy for somebody who is not experienced."
"The initial setup is easy."
"With the latest version what I find to be the most valuable are the REST, SuccessFactors, and Ariba Network adapters."
"The main benefit is that the solution is low maintenance. Moreover, it's the license cost is very low because it's part of the package. The maintenance is standard maintenance. And the updates are regular. So there's a regular update and you can choose whether you want to do those updates or not."
"SAP Process Orchestration offers easy maintainability and is a very flexible tool that easily adapts to any integration standards and artifacts that are readily available."
"The standard adapter with EBA abilities is the most valuable feature. It has good process integration."
 

Cons

"I would like to see ION add automated setup and integration with Salesforce. They need to work on these types of tools."
"Each product has its disadvantages; for Infor ION, reporting is the biggest downside. The standard reports available are not particularly impressive."
"The dashboard is not very simple and can be a bit tricky."
"ION's integration with older applications could be better."
"The main issue for me is that the current product is obsolete, and I need to migrate to Infor 10 for more features. Accessing the interface and monitoring aspects is problematic, and I hope it improves in the new version."
"Infor ION doesn't provide connectors for all integration touchpoints. Sometimes, we may have to build our own. It incurs additional costs for the customer."
"The solution could be more scalable."
"The monitoring governance offered by SAP is too technical; only the consultants that have technical skills or development skills are able to manage this product."
"I think the main area that SAP PO should improve on is offering pre-delivered content like they do when you use SAP Cloud Platform Integration (CPI). SAP should not forget that they still have a lot of customers using Process Orchestration and they should focus more on providing pre-delivered content in SAP PO."
"It would be beneficial to enhance the ease of implementing new projects and improve overall stability in our implementations."
"Sometimes, if there is a system-related issue where I have to contact SAP and raise an incident, it takes a couple of days to resolve the issue."
"It is scalable, but there can be performance issues with high data volume or traffic, especially during month ends."
"The older version of the solution will no longer be supported."
"SAP should improve the user interface, as it often lacks modern features and aesthetic appeal."
 

Pricing and Cost Advice

Information not available
"The fee for maintenance is costly."
"The cost of SAP products is quite high but the quality is really good."
"The pricing depends on what type of client you are with SAP and the contract you have. There is a licensing cost that needs to be paid."
"The product is not a low-priced solution, but I can say that it is competitively priced in the market."
"The pricing for this solution is fine."
"It's not an expensive solution."
"Normally, you will have to choose CPU-based licensing...I rate the tool price a five out of ten."
"The price of SAP Process Orchestration was reasonable."
report
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Top Industries

By visitors reading reviews
Manufacturing Company
15%
Computer Software Company
14%
Construction Company
12%
Comms Service Provider
11%
Manufacturing Company
11%
Computer Software Company
10%
Construction Company
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise26
 

Questions from the Community

What is your experience regarding pricing and costs for Infor ION?
The product is not expensive. I paid for the licenses, and the annual support fee is reasonable in comparison to other APIs.
What needs improvement with Infor ION?
Each product has its disadvantages; for Infor ION, reporting is the biggest downside. The standard reports available are not particularly impressive. When users click for a report, they expect it t...
What is your primary use case for Infor ION?
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation components. FactoryTrack is an extension add-on product which is part of the Inf...
What is your experience regarding pricing and costs for SAP Process Orchestration?
The price for SAP Process Orchestration is a little high when compared to market trends, which is just how the business is. I would rate it an eight.
What needs improvement with SAP Process Orchestration?
SAP is already trying to make improvements for SAP Process Orchestration by releasing updates every quarter, including patches and modules, and from a security standpoint, while it's a tightly coup...
What is your primary use case for SAP Process Orchestration?
The main use case for SAP Process Orchestration is that it's an SAP proprietary tool which integrates within SAP and outside SAP. It's the most familiar middleware tool which is used for integrations.
 

Also Known As

Infor Intelligent Open Network
SAP NetWeaver Process Integration, NetWeaver Process Integration
 

Overview

 

Sample Customers

FINIDR, Midsona, Eynsham Hall, Midwest Wheel, Watchfire Signs, Sanford Health, Royal Adelaide
Lenovo, Dansk Supermarked A/S, Ego Pharmaceuticals Pty. Ltd, Kaeser Kompressoren
Find out what your peers are saying about Infor ION vs. SAP Process Orchestration and other solutions. Updated: August 2026.
908,800 professionals have used our research since 2012.