IBM B2B Integrator vs Infor ION comparison

IBM and Infor are both solutions in the Business-to-Business Middleware category. IBM is ranked #6 with an average rating of 8.3, while Infor is ranked #10 with an average rating of 10.0. IBM holds a 6.7% mindshare in BBM, compared to Infor’s 3.1% mindshare. Additionally, 87% of IBM users are willing to recommend the solution, compared to 100% of Infor users who would recommend it.

IBM B2B Integrator

Read 47 IBM B2B Integrator reviews

1,459 Views
1,094 Comparison Views

87% willing to recommend

Infor ION

Read 6 Infor ION reviews

509 Views
509 Comparison Views

100% willing to recommend

IBM B2B Integrator

Infor ION

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

IBM B2B Integrator and Infor ION are competing products in the integration platform market. Infor ION is often highlighted for its superior integration capabilities that offer significant value for its price.

Features: IBM B2B Integrator's strengths lie in comprehensive data transformation, real-time monitoring, and scalability, making it suitable for managing complex supply chain interactions. Infor ION has seamless connectivity across diverse applications with flexibility and ease of configuration, providing extensive workflow automation.

Ease of Deployment and Customer Service: IBM B2B Integrator has a detailed setup process requiring more time and technical expertise, but support from IBM is strong for resolving complex issues. Infor ION offers a quicker deployment cycle with straightforward configuration and comprehensive customer service, making it suitable for organizations seeking rapid integration without extensive technical resources.

Pricing and ROI: IBM B2B Integrator involves higher initial setup costs, reflecting its extensive capabilities, yet provides notable ROI for long-term projects due to its scalability. Infor ION offers competitive pricing with operational cost savings, delivering faster ROI for businesses with immediate and diverse integration requirements, aligning with its agile approach for quicker adoption and financial returns.

To learn more, read our detailed IBM B2B Integrator vs. Infor ION Report (Updated: February 2026).

Buyer's Guide

IBM B2B Integrator vs. Infor ION

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM B2B Integrator

Ranking in Business-to-Business Middleware

6th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Infor ION

Ranking in Business-to-Business Middleware

10th

Average Rating

8.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the Business-to-Business Middleware category, the mindshare of IBM B2B Integrator is 6.7%, up from 6.4% compared to the previous year. The mindshare of Infor ION is 3.1%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business-to-Business Middleware Market Share Distribution
Product	Market Share (%)
IBM B2B Integrator	6.7%
Infor ION	3.1%
Other	90.2%

Business-to-Business Middleware

Featured Reviews

reviewer2742345

General Manager Neverhack Spain at a tech vendor with 11-50 employees

Experience with robust integrator reveals strong performance and potential for interface updates

Based on my experience and my clients' feedback, there are a few points IBM can improve for IBM B2B Integrator. One of these is the graphical user interface. For several years, IBM has been promising to renew this interface, which has an ancient, old aesthetic, though it contains many functionalities. Creating a new interface would incur a very high internal cost with no new profitability for IBM. This is one of the points where customers say it feels like working in the 1990s with this interface. Another significant issue is that the platform is not multi-tenant. It's not possible to have different tenants in the cloud. This creates problems when trying to create SaaS offers based on IBM B2B Integrator, as there is the possibility that some workflow for a customer can be visible to another one. Since it's not multi-tenant, it's running on the same tenant of the platform. This is the main issue that the platform has.

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reviewer2539806

M3 Principal Consultant at a computer software company with 1,001-5,000 employees

User-friendly interface has enabled intuitive operations while customization of reports needs polishing

Each product has its disadvantages; for Infor ION, reporting is the biggest downside. The standard reports available are not particularly impressive. When users click for a report, they expect it to be visually appealing, which is not the case, especially with Infor M3. From a technical standpoint, comparing Infor ION to SAP and Oracle, SAP HANA appears much better currently. However, this depends on the application level or the customization that vendors provide. The UX or UI component is crucial, which is why multiple small organizations focus specifically on UX/UI development. They develop visually appealing reports that can be used in Excel or Outlook. Some customers even create orders from Outlook. The implementation quality ultimately depends on the expertise of the person implementing that particular functionality.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Everything from the order to fulfillment to the payment process, except for physical packing and shipping, is fully automated for some customer orders."

"The solution offers good integration capabilities."

"Very flexible product; it allows implementing different flows on the same infrastructure."

"Out-of-box process orchestration yields quick implementations."

"There are also different tabs where we can check the status of file transfers and business processes, and we can monitor adapters and services in the link."

"The technical support on offer through the portal is very helpful and responsive."

"The solution is useful for transferring files from one format to another format. Also, the solution is useful in translation."

"The most valuable features are the flexibility and the range of EDI standards that IBM Sterling can handle."

More IBM B2B Integrator pros

"I have found the most valuable feature to be the ability to monitor integration performance and the reasons for the failure of inbound and outbound transactions. We can see both inbound and outbound transactions, and it gives us a mirror image or the whole history of all inbound and outbound transactions between Infor M3 Business Engine and the third parties."

"ION is good for building custom middleware boxes."

"The tool's most valuable feature is middleware capabilities."

"We haven't had any issues with ION so far."

"ION acts as a middleware that allows me to handle all the volumes of incoming and outgoing documents with partners."

"Its stability is commendable, as I rarely encounter bugs or problems."

"When you buy an Infor ION product, you can start using it from day one, and there is a very short learning curve."

Cons

"The user interface is outdated. B2B Integrator was developed in the United States in the nineties, and the graphical user interface hasn't improved since. It's tough because you have to program the software in XML. Nowadays, other methods are easier to work with."

"When working on an elaborate rule, I end up creating it in notepad and then pasting it into the Extended Rule window, which is not convenient."

"API-Fication required, and there should be more clarity on their cloud migration strategy."

"The product does not have default options for PDF generation."

"They do not have a solid partner ecosystem, and they do not have a clear roadmap for down the line; they're missing that clear roadmap."

"The mapping, visibility, deployment, and the dashboard could be improved and updated. The communication logs are very poor. They are not easily understood, and we need to navigate to many places for many reasons. You can't just pull the information; it's very tough."

"End-to-end visibility and monitoring application required. The control center is available and covers this area, but it still fails in many monitoring scenarios."

"The reporting features could be better. right now, they are lacking a bit."

More IBM B2B Integrator cons

"Each product has its disadvantages; for Infor ION, reporting is the biggest downside. The standard reports available are not particularly impressive."

"The main issue for me is that the current product is obsolete, and I need to migrate to Infor 10 for more features."

"Infor ION doesn't provide connectors for all integration touchpoints. Sometimes, we may have to build our own. It incurs additional costs for the customer."

"ION's integration with older applications could be better."

"I would like to see ION add automated setup and integration with Salesforce. They need to work on these types of tools."

"The dashboard is not very simple and can be a bit tricky."

"The main issue for me is that the current product is obsolete, and I need to migrate to Infor 10 for more features. Accessing the interface and monitoring aspects is problematic, and I hope it improves in the new version."

Pricing and Cost Advice

"We pay an annual fee based on the number of VPUs. It's fairly reasonable. We're in the middle of analyzing other products, and they're all pretty much in the same range."

"The solution is priced at $20,000 to $30,000 per year with no extra costs."

"Licensing depends upon the package you opt for within the solution. The solution is a bit costly compared to the other integration tools in the market."

"The product costs more than 40K."

"The price of IBM B2B Integrator is too high. However, IBM may be willing to give a discount if there are negotiations. If they see that there is a good opportunity for them they can provide a discount."

"The pricing is based on how many cores are used and the type of cores."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

11%

Healthcare Company

Wholesaler/Distributor

Manufacturing Company

18%

Computer Software Company

18%

Comms Service Provider

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	8
Large Enterprise	32

No data available

Questions from the Community

What is your experience regarding pricing and costs for IBM B2B Integrator?

Regarding pricing, IBM B2B Integrator rates in the middle range. This integrator has embedded all the functionality needed to handle files and messages. It tends to be very expensive because the IB...

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What needs improvement with IBM B2B Integrator?

From the automation perspective, IBM B2B Integrator has its own powerful workflow, but compared to other applications such as MuleSoft or Boomi, they have many cloud connectors and multiple connect...

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What is your primary use case for IBM B2B Integrator?

IBM B2B Integrator is majorly used in banks for managed file transfer, integrating with their external and internal applications for large files, especially huge files which need to be transferred,...

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What is your experience regarding pricing and costs for Infor ION?

The product is not expensive. I paid for the licenses, and the annual support fee is reasonable in comparison to other APIs.

See all answers

What needs improvement with Infor ION?

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What is your primary use case for Infor ION?

I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation components. FactoryTrack is an extension add-on product which is part of the Inf...

See all answers

Comparisons

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Compared 15% of the time

Cleo Integration Cloud Platform vs IBM B2B Integrator

Compared 7% of the time

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Compared 5% of the time

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Compared 40% of the time

IBM Sterling B2B Integration Services vs Infor ION

Compared 21% of the time

BizTalk Server vs Infor ION

Compared 12% of the time

SAP Process Orchestration vs Infor ION

Compared 12% of the time

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Product Reports

Buyer's Guide

IBM B2B Integrator

January 2026

Download IBM B2B Integrator product report

Buyer's Guide

Business-to-Business Middleware

January 2026

Download Infor ION product report

Also Known As

IBM Sterling B2B Integrator, Sterling Gentran Integration Suite

Infor Intelligent Open Network

Overview

IBM B2B Integrator helps you securely integrate complex B2B processes with your partner communities. It provides a single, flexible B2B gateway that enables your organization to meet a wide range of B2B integration needs. The solution can improve business processes beyond enterprise boundaries and increase visibility into and across supply and demand chains.

IBM

Infor ION provides the flexibility you need to make an often complex web of enterprise systems work together. It provides the long-term sustainability to optimize return on technology investments. With ION, one application can be upgraded, replaced, or even fail without taking the entire network down.

Infor

Sample Customers

Bonnie Plants, Toshiba Europe, Florida Hospital

FINIDR, Midsona, Eynsham Hall, Midwest Wheel, Watchfire Signs, Sanford Health, Royal Adelaide

Buyer's Guide

IBM B2B Integrator vs. Infor ION

February 2026

Free Report: IBM B2B Integrator vs. Infor ION

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