Sauce Labs Reviews and Pricing

it_user251007

Business Owner at a wellness & fitness company with 51-200 employees

Jun 7, 2015

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Has enabled me to make changes so that my sites are (almost) universal across the range of devices and versions.

Pros and Cons

"However, Sauce Labs is incredibly easy to use and has enabled me to make some changes so that the sites are (almost) universal across the range of devices and versions."

What is most valuable?

Being able to test how my websites render on a very wide range of mobile devices.

How has it helped my organization?

I am a novice web-designer really just producing for my own hypnotherapy business. However, Sauce Labs is incredibly easy to use and has enabled me to make some changes so that the sites are (almost) universal across the range of devices and versions.

For how long have I used the solution?

A couple of hours

What was my experience with deployment of the solution?

None

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What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

None

Which solution did I use previously and why did I switch?

Recommendation from the web developer at British Airways.

How was the initial setup?

Easy

Which other solutions did I evaluate?

Traffic Travis

What other advice do I have?

Loving it already

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user215688

Consultant at a tech vendor with 1,001-5,000 employees

Mar 31, 2015

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Prior to implementation we had a three month release cycle. Now we do daily releases.

Pros and Cons

"Prior to implementation we had a three month release cycle; using Sauce Labs we were able to move to daily releases."

What is most valuable?

Parallel and flawless execution of automation test
Go sync with any CI and CD tools

How has it helped my organization?

Prior to implementation we had a three month release cycle. Using Sauce Labs we were able to move to daily releases. Due to stable remote environment, we started believing in the product and now we are in true CI and CD.

What needs improvement?

Every product has room for improvement but for me it provided an all together complete solution that catered for all my needs.

For how long have I used the solution?

I used Sauce Labs for two different organizations over the last three years, primarily for remote automation test execution and automation test lab management.

What was my experience with deployment of the solution?

All you need is an access key. There is no client deployment required.

What do I think about the stability of the solution?

They provide good information if there is any downtime needed, hence one can plan accordingly.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

It's a very simple initial setup.

What was our ROI?

We are now on our fourth quadrant of agility and this tool helped us.

Which other solutions did I evaluate?

We also looked at Browser Stack.

What other advice do I have?

Just go for it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide

Sauce Labs

May 2026

Free Report: Sauce Labs Reviews and More

Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

DOWNLOAD NOW

902,270 professionals have used our research since 2012.

it_user208599

Software Development Engineer at a computer software company with 501-1,000 employees

Mar 19, 2015

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The combination of OS platforms, platform versions, browsers and browser versions support on VMs are valuable.

Pros and Cons

"The combination of OS platforms, platform versions, browsers and browser versions support on VMs."

"Yes, the parallelization is not possible now when cucumber and junit are used together."

What is most valuable?

The combination of OS platforms, platform versions, browsers and browser versions support on VMs.

How has it helped my organization?

Cross browser and cross platform testing on our test case scenarios.

What needs improvement?

A little clarity on documentation when integrating with third party APIs will help the users. Take for example, when a high-level language like Gherkin comes into the picture- how should users handle it?

For how long have I used the solution?

I've used it for four months.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

Yes, the parallelization is not possible now when cucumber and junit are used together.

How are customer service and technical support?

Customer Service:

Haven't had the need to interact with them.

Technical Support:

Haven't had the need to call them.

Which solution did I use previously and why did I switch?

We weren't previously using a different solution.

How was the initial setup?

Straightforward since the cloud based examples were clear.

What about the implementation team?

Implemented in-house.

What was our ROI?

Working on open sourcing an API based on Sauce Labs support that can benefit both the parties and the community in general.

What's my experience with pricing, setup cost, and licensing?

Our monthly cost as of now is $149/month for a small team.

Which other solutions did I evaluate?

No, we used local machines by installing different versions of browsers and platforms. I am now trying to promote this idea of using Sauce Lab across my company moving forward.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user207462

Quality Engineering Intern at a tech company with 5,001-10,000 employees

Mar 12, 2015

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With the help of Sauce Labs, all I need to do is to configure the settings in my codes and let the tests run.

Pros and Cons

"Cross-platform mobile testing. Before using Sauce Labs, I would have to setup a Selenium Grid cluster and install all versions of mobile simulators/emulators in order to test apps on different platforms."

"For mobile testing, Sauce Labs platform is great for functional tests, but the option to run tests on real physical devices is missing right now, so it’s impossible to run performance stress tests which is also very important to test mobile apps."

Valuable Features

Cross-platform mobile testing. Before using Sauce Labs, I would have to setup a Selenium Grid cluster and install all versions of mobile simulators/emulators in order to test apps on different platforms. With the help of Sauce Labs, all I need to do is to configure the settings in my codes and let the tests run on the cloud. It saves me a lot of time and efforts.

Improvements to My Organization

For mobile testing, Sauce Labs platform is great for functional tests. But the option to run tests on real physical devices is missing right now, so it’s impossible to run performance stress tests which is also very important to test mobile apps. This feature is actually supported by some other mobile testing vendors like Appurify. Hopefully, Sauce Labs will add this feature soon.

Customer Service and Technical Support

Good. According to my experiences, the technical support engineers typically reply to emails within a day.

Initial Setup

Straightforward. Just integrate the client libraries and setup processes into your existing automation framework. Detailed documents are available on Sauce Labs’ website and its Github report.

Pricing, Setup Cost and Licensing

The client libraries are quite compatible with other popular testing frameworks. Chances are you can directly integrate it with your existing automation infrastructures, so the original setup cost is very low.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user205212

Software Testing Architect at a healthcare company with 501-1,000 employees

Mar 10, 2015

Since using Sauce, our team is able to focus on automating more processes, expanding, and new industry standards.

Setting up and maintaining internal VMs was difficult and was wasting hours of developer time. Our full stack regression process involved manual testing that took up to a week to complete. Traffic continued to increase, so the team set out to automate the processes. We knew our testing tool needed to scale with us, work cross-platform and on any OS, be easy to use, and provide detailed post-test reporting to enable us to diagnose failures. When our testing responsibilities expanded to include mobile apps on iOS and Android, we knew Sauce was a natural fit.

Sauce Labs’ videos, screenshots, and in-session debugging tools have enabled employees to work together in different cities. It’s a big part of what allows me to work remotely and to continue to easily communicate with my team. We can troubleshoot together using video, so the process is almost instantaneous. Since using Sauce, our team is able to focus on automating more processes and expanding best practices and new industry standards such as mobile CI.

Recently we’ve started to use Appium, a cross-platform mobile automation framework, and are in the process of pulling their mobile apps into Jenkins. Currently, Github commits kick off their mobile regression tests that run on Sauce and they’re working on integrating those test results into their feedback loop. For mobile in particular, Sauce is great. We’d face a lot of problems if we had to maintain a functional mobile lab on our own. Lastly, having access to every version of every browser has an added benefit of making onboarding easy. There isn’t a long set up process for new team members’ VMs any more. There’s no need to debug unique issues on each new laptop. We just use Sauce Labs, and it’s smooth sailing. Sauce enables us to do our mobile app testing as easily as we do our web testing.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user182622

Software Delivery Manager at a tech services company with 51-200 employees

Jan 19, 2015

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Helps me scale my automation environments

Pros and Cons

"Now we have more combinations that we had before and don't have to worry about scaling our script execution ourselves."

What is most valuable?

I find the API to integrate with my script runner invaluable. I can annotate jobs and get results to display in my CI server. For more complicated scripts, the secure tunnel is extremely useful when automating a 'private' application.

How has it helped my organization?

Running WebDriver scripts in house for a single, or few browser combinations is easy but once we started to scale up both in terms of browsers and parallel execution maintaining the grid became a pain so we offloaded it to Sauce. Now we have more combinations that we had before and don't have to worry about scaling our script execution ourselves.

Which solution did I use previously and why did I switch?

Before starting to use Sauce, we used an internal Se Grid running on a mix of local machines and both local and cloud VMs. The upkeep needs to keep the machines patched and healthy became increasingly a burden -- especially with a run of bad luck with AWS saying that instances were being shut down due to 'performance degradation'.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user180798

QA Manager at a tech company with 501-1,000 employees

Jan 12, 2015

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Fast, scalable, flexible, reliable in-the-cloud-Selenium

Pros and Cons

"Customer Service: Sauce support has been very helpful -- always friendly, pretty prompt, and thorough, too -- even when it's not always a direct problem with their service or our usage of it."

"At various times, there are high-latency launches, or outright timeouts, but the Sauce Ops team has been pretty good about both 1) acknowledging the issue/investigation 2) working steadily to resolve it."

Valuable Features

The on-demand provisioning, the multiple operating system and browser choices (including multiple versions), as well as the really nice screenshots and videos, as well, are key.

Improvements to My Organization

Having full logs, with videos and screenshots, has really helped us work more closely within our own team, as well as, more importantly, being able to show developers (automatically!) what the precise problem is.

Use of Solution

Since around August of 2011

Deployment Issues

Integration with Sauce has been a breeze for us here at Mozilla.

Stability Issues

At various times, there are high-latency launches, or outright timeouts, but the Sauce Ops team has been pretty good about both 1) acknowledging the issue/investigation 2) working steadily to resolve it.

Scalability Issues

At times, the brief outages or slow service responses have temporarily hampered our fairly large (in terms of concurrency) test-automation runs, but that's not very often.

Customer Service and Technical Support

Customer Service:

Sauce support has been very helpful -- always friendly, pretty prompt, and thorough, too -- even when it's not always a direct problem with their service or our usage of it.

Technical Support:

For our needs, the customer service and technical support come through the same channel, and we've been very happy with the level and quality of responsive support we receive.

Initial Setup

Being an open-source organization, we wrote our own custom plugin to handle integration of both our in-house Selenium Grid as well as Sauce Labs (https://github.com/mozilla/pytest-mozwebqa), and although I didn't personally do any of that coding work, can attest that the APIs Sauce provides have made it pretty easy for us to do that integration and setup work.

Pricing, Setup Cost and Licensing

We are lucky to enjoy Sauce Labs's "Open Sauce" program, as an open-source, not-for-profit organization: https://saucelabs.com/opensauce

Other Advice

As a disclaimer, I have done a number of Selenium Meetups with Sauce Labs, as well as a few blog posts which have covered our usage of the service, as well as, finally, authored a Featured Customer case study, in which I expound on nearly all the points I've made here:

https://saucelabs.com/customers

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user176430

Chief Arrgonaut at a tech services company with 51-200 employees

Dec 30, 2014

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Selenium without the fuss

Pros and Cons

"I've been able to help numerous companies get up and running with Selenium quickly thanks to Sauce Labs."

What is most valuable?

Turn-key access to any browser/OS combination I need

Video recording with permalink to the test job

How has it helped my organization?

I've been able to help numerous companies get up and running with Selenium quickly thanks to Sauce Labs.

For how long have I used the solution?

4 years

How are customer service and technical support?

Customer Service:

Support is friendly and responsive.

Technical Support:

Solid.

Which solution did I use previously and why did I switch?

Local execution and a small number of virtual images. Switched because it became too onerous to support.

How was the initial setup?

For a technical person, it's pretty straightforward.

It can be complex given the nature of Selenium and integrating with a third-party platform. But once you understand the fundamentals of Selenium and Sauce, it's simple enough to connect your tests to their infrastructure and capture the results for your own reporting needs.

What about the implementation team?

I help companies implement Selenium. When implementing Sauce (which is a given unless there are constraints that prohibit it) I either update their existing test code to work with it, or implement my open source Selenium framework for their testing needs (http://github.com/chemistrykit/chemistrykit) which comes with Sauce support built-in.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user175704

Engineer at a tech services company with 10,001+ employees

Dec 26, 2014

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Excellent solution for running functional and unit tests in browsers

Pros and Cons

"No longer have to manage VMs for testing."

Valuable Features:

Video recording / screencasts
Very fast response from customer service
Mobile Web, and Native Mobile Support
Can handle massive amounts of parallel tests
Manual testing sessions
In-browser unit tests

Improvements to My Organization:

No longer have to manage VMs for testing. No more browser upgrading and dismissing dialogs and windows that stack up.

Use of Solution:

2 years

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user174360

Sr. QA Automation Engineer with 51-200 employees

Dec 23, 2014

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Video recording feature is tremendously helpful. It helps me debug and find defects quicker.

Pros and Cons

"I think its excellent and everyone should get it – I recommend it to everyone."

What is most valuable?

They have a video recording feature which I find tremendously helpful. It helps me debug and find defects quicker. When I see something fails, it shows me the video of the failed part, the video playback feature is amazing.
Easy to setup.
Very responsive. Get back within the same day – overall great company.

How has it helped my organization?

My company was doing manual testing, I came in and built a framework using Sauce Labs; now it takes less than an hour for regression testing. Easy integration, increased the amount of codes that go out. I used to have to write the tests and perform manual tests; Sauce Labs, has changed all that.

What needs improvement?

Documentation is pretty extensive, but at an advanced level could be a bit better. But they are always helpful. Besides that everything is great, they help out right away, so nothing is a big deal.

For how long have I used the solution?

About three and a half years.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues at all with the product's stability.

What do I think about the scalability of the solution?

Very good, highly scalable product.

How are customer service and technical support?

Customer Service:

They are amazing. Always get back to me, follow up, everything is amazing.

Technical Support:

They are amazing. Always get back to me, follow up, everything is amazing.

Which solution did I use previously and why did I switch?

Previously I used my own virtual environment – had to create and manage it on my own, now I don’t have to worry, infrastructure, setup, anything, Sauce Labs does it all for me.

How was the initial setup?

Straightforward for me.

What about the implementation team?

I implemented in-house.

What was our ROI?

In terms of value, we increased our release cycle to twice a week as opposed to once every two weeks – so its doubling productivity.

Which other solutions did I evaluate?

I did. I looked at BrowserStack. Did not have video-playback, which is tremendous for finding bugs and code.

What other advice do I have?

I think its excellent and everyone should get it – I recommend it to everyone. No brainer. Nothing else like it out there right now.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.