Sauce Labs Reviews

All features are valuable.

Testing is now easier and faster.

Stability needs improvement.

Two years.

No.

Yes, sometimes there were issues with the stability.

No issues with scalability.

An eight out of 10.

A nine out of 10.

Our previous solution had less features.

The initial setup was straightforward.

In-house.

A nine out of 10.

No.

Cross-browser testing.

We realize that when you make a decision to buy Test Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Sauce Labs reviews across a wide range of social media sites.

The data is then presented in an easy to digest form showing how many people had positive and negative experience with Sauce Labs. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video playback.

1 year

No, not at all.

No.

No.

10/10

Good.

No.

Straightforward.

In-house.

Very good.

Of course, yes.

not really

Nothing, all good.

Allows us to do JIRA Cloud and BambooHR Integration. As a development shop, Sauce Labs builds a lot of internal tools. We have the availability of our own JIRA Cloud and BambooHR integration as an open source project.

Helps us free up local environment space and has freed up time for more exploratory testing with QA engineers. It improved our organization by reducing escaped bugs.

I would like to see improved network connectivity and it should allow playback for native apps.

We have used this solution for about a year.

There were no deployment issues.

It is less stable when running parallel tests.

There were no scalability issues.

Customer service is excellent. I would give it a rating of 10 out of 10.

Technical support is excellent. I would give it a rating of 10 out of 10.

We were using BrowserStack, and we switched because Sauce Labs is more user-friendly.

The initial setup was simple and straightforward. The documentation is very helpful and good. You just need a username and access key to launch your automation tests.

We implemented in-house

The ROI is 100%.

It could be less like pay-per-use with a lower rate.

We did not evaluate other options. This solution was a straightforward choice for us.

• Cross Browser testing
• Mobile Web testing
• JS Unit testing

It was difficult for us to test our automation cases of real hardware. There is big combination of OS versions and different screen sizes. Sauce Labs has helped us to resolve this issue.

Sauce Labs test execution speed should improve.

We have used this solution for one year.

There were no deployment issues.

There were no stability issues.

There were no scalability issues.

Customer support is excellent. I would give them a rating of 10 out of 10.

Technical support is excellent. I would give them a rating of 10 out of 10.

We did not use a solution previously.

The setup was straightforward.

We implemented this in-house.

The ROI was high (100%).

It could be less money, such as pay-per-use with a lower rate.

We evaluated LunaScape 6.

This solution is very useful in automation.

Vastly improved speed and reliability. Support is also excellent

Has freed up huge amounts of time managing integrations. We have been able to move to a two-week sprint schedule, which had been bottlenecked by manual QA.

The way the owner/user/sub-user hierarchy is set up can be confusing. It would also be nice to have more control over who can see what tests.

One and a half years.

No.

No.

Early on we had some difficulity with parallelizing large runs, but they were resolved.

Excellent!

Exceptional!

No

It was quite straightforward. All we did was integrate Sauce's sample scripts into our base test and then modify, once we got the hang of it.

In-house.

High.

Start with what you need and scale up.

Yes, Testbot and BrowserStack.

The effort you'll save not maintaining a grid makes Sauce worth it, even without any of its other features

• Reporting
• Parallel test execution
• Availability of number of real devices and emulators

It was difficult for us to test our automation cases of real hardware along with a big combination of OS versions and different screen sizes. Sauce Labs has helped us a lot in resolving these issues.

More structured reporting.

Less than a year.

Not so far.

Not so far.

Not so far.

Three out of five.

Three out of five.

Yes. We were using BrowserStack. We switched because Sauce Labs is more user friendly.

Very straightforward. You just need username and access key to launch your automation test.

In-house. It's very easy for any non-technical user to follow the descriptive documentation.

100%.

It could be less. I would like to see pay per use with a lower rate.

Nope. Cause it was a straightforward choice for us.

Nope.

I find that the multitude of browser and OS versions are very helpful for broadening testing scope.

Helps us free up local environment space and has freed up time for more exploratory testing with QA engineers.

I don't feel there are any real areas for improvement. As long as you follow best practices for programming automated tests and running them via Sauce Labs, then things tend to go smoothly.

I have used it for one year.

There were no real issues with deployment that weren't easily solved by reviewing documentation or having another pair of fresh eyes on the issues.

We encountered minor issues with stability from time to time but Sauce Labs continues to make improvements. Following best practices in our automated code also helps minimize stability issues.

We haven't had any scalability issues so far. We have built a fairly scalable automated framework to handle expansion.

Customer service is 10/10. Sauce Labs is quick to help and easy to reach out to for information or troubleshooting. They even make an effort to keep in touch and reach out preemptively.

Technical support is 10/10; plenty of resources to research before reaching out to tech support. As I've stated, Sauce Labs is very approachable and makes the effort to check in on you.

I’m satisfied with the services that SauceLabs provides. For me personally, as someone just learning all about implementation and exploring the tool, I have no valid complaints about the service itself. Any blockers I come across are easily solved by reviewing documentation, contacting a representative, or sitting down with someone locally who is more familiar with SauceLabs to solve any issues.

We did not previously use another solution

Setup was straightforward because we had help from employees that had previous experience. Additionally, documentation was helpful and it is easy to reach out to a Sauce Labs representative for hands-on help.

We implemented through an in-house team.

Sauce Labs helps us free up local environments, free up time for more exploratory testing, and assists in getting releases certified and pushed to production.

Try the free trial and work with a Sauce Labs representative to see what package works best for your application(s). They are definitely worth looking into and will most likely be the way to go.

Sauce Labs was implemented as a solution before I joined the company so I'm unaware of what other tools, if any, were evaluated.

The most valuable feature is the ability to easily test multiple browsers and versions, as well as off-loading our local environments using the SauceCloud.

We're able to utilize the local server space more efficiently now that we utilize the SauceCloud for regression runs that have typically been resource-intensive.

Running tests in the SauceCloud can take longer than running in a local environment.

I have been using it for six months or so.

We have not encountered any deployment issues.

We have not encountered any stability issues. SauceCloud is great.

We have not encountered any scalability issues. SauceCloud handles all of this for us!

I have not directly communicated with customer service.

I haven't had to use technical support; documentation is great. I can usually find an answer online if needed.

We previously used a locally scaled Selenium stack.

There were some issues with our firewall and the tunnel for the SauceCloud. But we were able to overcome the hurdles fairly quickly.

An in-house team implemented it.

Currently, the biggest return has been in the ability to re-purpose local environments, previously dedicated to regression testing. Also, freeing up the engineers to work on other tasks while Sauce handles the regression across multiple browsers.

We have an enterprise account; it has worked great for our needs.

We didn't find anything that directly compared to Sauce Labs.

It's a great tool!

Automated mobile testing dashboard.

We can now run daily and on demand automated tests.

Sometimes the tests can pass or fail inconsistently. The tunnels and jobs timeout before the app loads, or it has to try 3 or 4 times to get a good connection.

4 months.

No.

No.

Not yet :)

I have not used it.

I have not used it.

No, I haven't.

Initial setup was easy. Our company already had the account open, but I simply added the sauce configurations to my test configuration file and ran the test.

I have found it very valuable that Sauce Labs gives me the ability to integrate testing on multiple web browsers into our Jenkins Pipeline.

It has made our end to end testing roughly 25 percent faster.

I think there could be improvements in the way Sauce Labs provides support to its users and could maybe provide tutorial videos on its services.

About 4 months.

No.

Minor ones but they were on my end.

Our application is relatively small so no

10/10

9/10

No.

It was very straightforward but there was a slight learning curve.

In House.

10/10

The free version works just fine.

No.

Nope! But in a future release I would like to see a more seamless integration with mobile testers.