SequenceShift Payline offers streamlined payment processing features, ensuring secure and efficient management of transactions for businesses.
| Product | Mindshare (%) |
|---|---|
| SequenceShift Payline | 0.3% |
| Cisco Unified Contact Center Enterprise | 22.0% |
| Five9 | 12.7% |
| Other | 65.0% |
Designed for professionals who demand robust capabilities, SequenceShift Payline facilitates smooth integration and simplifies payment operations by providing innovative tools to enhance transaction transparency. It offers tailored features to meet a variety of transaction needs, paying attention to security, usability, and efficiency.
What are the key features of SequenceShift Payline?SequenceShift Payline is implemented across specific sectors such as retail and e-commerce, where it addresses unique challenges like high-volume transactions and data security, offering solutions that adapt to the market's evolving needs.
| Author info | Rating | Review Summary |
|---|---|---|
| Infrastructure Engineer at a healthcare company with 5,001-10,000 employees | 5.0 | I use this phone payment solution, improving our speed and flexibility over old card machines. Installation was easy with good support and an intuitive interface. I only wish for better reporting features. |
| Head of RevOps, Customer, and Change at a computer software company with 501-1,000 employees | 5.0 | I use this solution for secure phone payments, making the process faster and reducing audits. Its simple setup and excellent, quick support have been valuable during my five years using it. |
| IT Specialist at a tech services company with 1-10 employees | 5.0 | Our organization uses Secure Payments IVR to allow donors to update payment information 24/7 without agents. This has greatly improved successful updates, reducing costs and improving availability. I find the fair pay-as-you-go system needs no improvements. |
I use the solution to process payments via the telephone.
Rather than using handheld card machines, which rely on the customer being present, this application allows our business to securely process payments via a phone call when the customer is away from our physical location.
This has significantly improved payment speeds and flexibility for the customer.
The most valuable features are the ease of installation and support.
The interface for managing the payment process is intuitive and easy to use.
There is room for improvement in reporting built into the management portion showing logs of payments.
I have been using the solution for two years.
Previously, we used handheld card machines.
We moved away from these as they required either the customer being present at one of our sites or reading card details over the phone to a person, risking input errors.
The per transaction pricing is transparent.
Other options we considered were web-based.
There was nothing comparable that was phone-based.
There was excellent support during implementation and roll out.
It's a simple product that our call handling agents love.
I use the solution for taking PCI-secure MOTO payments over the phone.
The solution allows us to process telephone payments faster and more securely, significantly reducing our audit requirements.
The simple setup ensures that new configurations can be live in hours. The team support from sequenceshift is excellent; they are helpful and pragmatic. Any issues we encounter are quickly and expertly resolved.
I have used the solution for 5 years.
This was our first product of this type.
We have a simple contract.
Sequenceshift was recommended by our implementation consultants.
None
Our organization uses the Secure Payments IVR to allow donors to update their payment information within a fully automated system so that they do not need to call during business hours and wait for an agent.
The Secure Payments IVR enables our organization to collect updated payment information for important situations, such as when credit cards are due to expire, even outside of call center hours and without available agents. To my knowledge, this has greatly improved the number of donors who successfully update their payment information so that their donations will continue after expiration dates have been reached.
The Secure Payments IVR is most valuable in allowing our IVR system to collect payment information without any need for an agent. This reduces cost and improves the availability and ease of using our call center for donors.
There are no obvious features that need to be added or improved that I can think of.
I believe we have used this product for about 2 years, but probably about 6 years or longer for the SequenceShift Payline.
Not that I am aware of.
To my knowledge, pricing has been fair for our organization. The pay-as-you-go system is appropriate for our organization.
No.
