Overall, I like the workflow capabilities, orchestration, and integration with existing business apps. The product is awesome in terms of capabilities.
ServiceNow Customer Service Management integrates seamlessly with existing applications, offering automation and orchestration. Appreciated for speed, its cloud-based platform is user-friendly despite limited customization. It supports customer service processes via an integrated portal, enhancing productivity and resolution speed. Stability ensures continuous operation, while integration needs improvement, including native IVR and report downloads. Pricing remains a barrier for varied businesses, and a high learning curve with substantial integration costs requires consideration.
