We are using SHIELD as the end user for our gaming platform to prevent fraud with our gamers.
Effective fraud prevention but expensive
What is our primary use case?
How has it helped my organization?
Earlier, there were multiple instances of security issues, like fraud where users were playing with each other and using multiple accounts to redeem cashbacks. Fraud prevention has helped us reduce these incidents.
What is most valuable?
We find the device fingerprinting feature valuable. They also provide detection if someone is using a VPN, using a rooted device, proxy services, or GPS manipulation, which is useful for us.
What needs improvement?
It is a costly solution since they charge based on MAU. We want to optimize the cost for our platform, and the high cost is the only problem we have with SHIELD.
For how long have I used the solution?
We have been using it for the last two years.
What do I think about the stability of the solution?
I rate the solution a nine out of ten for stability. There have been no technical issues with SHIELD as it fulfills all our requirements.
What do I think about the scalability of the solution?
The solution is very scalable. I would rate it nine out of ten since they offer custom solutions as well.
How are customer service and support?
I would rate the technical support as a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were not using any other solution before SHIELD. We found it and started using it.
What about the implementation team?
We don't do the deployment for their platform. We're using their SDK and integrating it into our application. There is no deployment from our side.
What's my experience with pricing, setup cost, and licensing?
The solution is too expensive. On a scale of one to ten, I would rate it nine or ten in terms of cost.
Which other solutions did I evaluate?
We are in discussion with some alternatives as SHIELD is costly.
What other advice do I have?
I would recommend SHIELD. I would caution that it's too costly. If one can afford it, they should go ahead and use it.
I'd rate the solution three out of ten.
Which deployment model are you using for this solution?
Public Cloud
