Sisense Reviews

As the premier company for cannabis industry data and insight, delivering fast, accurate, and visually appealing dashboards for our clients is mission critical.

Sisense allows us to present data in a visually stunning manner that continually "wows" our clients, with the dashboards seamlessly integrated into our web portal.

As a market research/data company, this is how we deliver our core product to our customers.

Admins can't view all of the dashboards when needed; only dashboards that have been shared with the admins.

I have used it for two years.

The customer service provided by Sisense is excellent. It's clear that the company is invested in their clients successfully implementing and using their product.

This isn't a company that stops caring as soon as they have your money.

Before choosing this product, we also evaluated Tableau, Yellowfin, and QlikView.

• Build speed of large data sets.
• The ability to share metrics with our entire organization.

I was able to pull together many different types of data into one place and compare it.

Some flexibility with the labeling of visualizations would be nice.

I have used it for 2.5 years.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is very good and responsive.

Technical support is good.

We did not previously use a different solution.

Initial setup was somewhat complex but mostly because our infrastructure was not in place.

An in-house team implemented it.

ROI is very good. The amount of money spent to users served is very low.

It is much cheaper than competitors.

Before choosing this product, we also evaluated Tableau, Qlik and Domo.

The best features of Sisense are the user-friendly interface and ability to deploy efficiently.

We implemented the solution into an environment that had been using Excel as a business intelligence tool with data delivered on a monthly basis and we have freed our sales staff from being Excel pivot table experts.

The application lacks a control of the exporting function. It gives you the ability to export both the dashboards and the widgets in two formats each, but the format of all the exports are not completely under the control of the administrators. Most of it is select a few options and hope it comes out looking professional. A reporting engine that allows the administrators to format a template used in the exporting options would go a long way.

4 months.

The deployment went fairly smooth. We were on a tight timeline and the Customer Success Manager assigned to our account worked very hard to make sure we had the resources to stay on schedule. All implementations run into some potholes, but the key is how the vendor lives up to their word in getting the proper solution in place. Sisense did an excellent job keeping us on task.

Through the first 4 months, we have not had any stability issues.

We have used the Technical Support resources on 3 or 4 occasions during the implementation and the group is very professional and knowledgeable. You get to speak to a level 2 or 3 individual rather than starting at Level 1 and hoping the person knows how to handle the case. I am very satisfied with the Technical Support.

The implementation of the server software and the mapping of the data tables was straight forward and non-complicated.

The pricing was very competitive with the other solutions we evaluated. One word of advice would be to discuss the co-branding level you want and discuss how to structure a Test environment before you put your budget together. Overall, we are pleased with the pricing of our solution.

We evaluated Tableau, Domo, Qlik, Phocas, Dundas, and ThoughtSpot.

• Rich integration features
• High customizability
• ODBC feature allows unsupported data sources (when drivers are available)
• Customizations features enable user interface modification (for someone who knows JavaScript)

We dropped Excel and saved hours of finance team work, with automated reports and dashboards.

Sisense has no native support for week as a data dimension, which is a major issue for us. They try to remediate this with plugins and custom SQL scripts and it works, but only to a certain degree.

I have used it for about 12 months.

I have had no major deployment, stability or scalability issues.

Sisense is easy to understand, support and scale.

I rate technical support extremely high. They put a lot of effort into support; guys even write plugins to enhance system functionality.

We evaluated Tableau, but chose Sisense because of its customisation options.

Installation was extremely straightforward; the installer took care of everything, up to IIS role installation.

We implemented Sisense with an in-house IT team. It was no hassle at all; the few queries we had, we found answers on a support forum.

As any BI solution, Sisense isn't cheap, and we had a long discussion before taking the decision to buy this system. It's hard to measure returns, but it certainly has saved a lot of our finance team time already.

It is very important to understand that Sisense is a startup-type company and you will not get a super feature-rich product (like Tableau). In exchange, you get dedicated support and a lot of customization options. As long as you're OK with this, you'll like the product.

- Ease of integration of multiple data sources (SQL databases, Excel files, etc)

- Rich and detailed documentation and very good support

- Ease of use and intuitive tools to build high quality dashboards in a very short period of time 

In a short period of time, my team acquired the necessary skills to deploy a very high quality BI tool across the company, integrating all our data sources and building dashboards expected by different business units for a long time. Today, no longer have hundreds of Excel files sent across the company to provide a limited view of the business and sometimes with conflicting data. Everything is available in one place, in almost realtime. Managers do not need to search for information, now the information they need comes to them directly.

We are exploring the combination of Sisense and R and fortunately, there is a way to combine the two. But during the training, we were expecting to be introduced to this.

During the introductory training, our trainer wasn't able to accompany us on this subject and there is no return on experience from the community, probably because integration with R seems to be new.

Of course, all the visualization tools of the web interface are one of the things Sisense does best.

But also, the custom tables from the backend of Sisense is one of the most powerful feature of the software. It allows you to clean your data and prepare a frame for less experimented users to work with through the web interface.

Better tracking of the targets for our representatives, quick overview of the market by product categories , supplier, customers, states, etc. Ultra fast drill down capabilities that allows us to find answers to Ad Hoc business questions in a few second during business meetings.

Sisense also allowed us to achieve some less conventional projects like abstracting the effect of the price increases on our sales. As some of you might know the Canadian dollars had a lot of fluctuations during the last years. By attaching our multiple price increase list by items (300 000 skus) with a date stamp, to our real sales from our ERP, Sisense allowed us to develop a value that represent our sales without the effect of the prices increases of the last 3 years. With this we can look at the real growth of our market.

When your data cubes become to complex (many layers of custom tables), the performance of the tool might be slightly affected. Less speed, updates that are not triggered on your web interface without restarting the server. 

Sisense's documentation and video tutorials were thorough and helpful in starting off with the basic usage of the product. Connecting data sources and creating a dashboard with a couple reports was a breeze.

Given the limited company resources, we were looking for a Business Intelligence Tool that would be fast to set up and use by everyone in the company, from Product to Sales. For the price point, this tool is on par with many other BI tools out there. I also appreciate the fact that Sisense is constantly improving on the product, adding new features and providing detailed documentation on the changes and updates.

Deployment of the product on our AWS instance was fairly straightforward.

I did encounter an issue with the Dashboard load time to be slow considering that we had a basic dashboard with five reports and no more than 300 rows was disconcerting. But it appears the load time has improved somewhat, likely due to data caching.

We haven't needed to scale.

Technical support is very responsive and helpful in providing links to various solutions to problems and questions that arose from using Sisense.

Yes, I have personally used several different solutions that were robust in features but also required continual engagement from our engineers.

Setup was simple from a business perspective. It would be wise to have someone who has a background in DevOps to handle the schema and data connecting to start.

Implementation was in-house.

N/A, as ROI remains to be seen. We are in the early stages of launching our product and using Sisense to its full potential so it will be at least another six months time to have a better understanding of whether the product will be helpful to the company or not.

Yes, we evaluated several other options but I'd rather not say which ones.

It's really user friendly and fast. I can use the product during customer meetings, not only to show dashboards, but to create and process data analytics in real-time. It's perfect for consultant workshops where you can't work with static dashboards. Also, because it has an HTML5 interface, it now looks very good when compared to BI solutions that haven't evolved since Windows XP.

I can finally switch to visual programming as I have access to all advanced database functionalities and features in Sisense without having to code almost anything.

I'd like to see branding features and more layout possibilities.

We've been using Sisense for two years now.

We've had no issues deploying it.

The product is very stable.

The scalability for my utilization is good.

Deployment is ultra-easy. I’ve installed the product, connected to mySQL database, and created my first dashboard in a day. ElastiCube manager may require some very basic IT skills, though.

I did it myself.

When I started looking, I had two main prerequisites for my BI solution. I needed to create on-the-fly dashboards for customers so I needed a fast and intuitive solution to make graphical request and look good in front of customer when we wanted to check a particular aspect of their activity. Also, I wanted a product that looks sexy for its time and not outdated, as opposed to Business Objects. I checked a few products such as SAP, BOARD, Yellowfin, Klipfolio among others. We also looked at internal development using a Javascript library such as D3.js, metricsgraphics.js, and highchart.