Service and Support
Sisense customer service receives high praise for being responsive and knowledgeable, particularly during pre-sales and evaluation processes. Users commend their exceptional technical support, highlighting swift issue resolution, thorough guidance, and the team's ability to handle complex requests. Both customer and technical support teams are frequently described as professional, helpful, and skilled, ensuring efficient communication and assistance, contributing to a positive experience with Sisense.
Deployment
Users found Sisense's initial setup to be simple and straightforward. The installation process was clear, with the API facilitating data access. Some required basic IT skills for ElastiCube manager but found deployment manageable. Documentation and support were beneficial, though a few faced challenges due to infrastructure or busy periods. Most users quickly integrated the system, building dashboards efficiently, though a few needed support from the Sisense team to handle complexities related to existing infrastructure.
Scalability
Sisense shows potential for easy scaling to medium and large businesses and handles increased data volumes efficiently. While some users experienced longer query times as data grew, Sisense generally scales well without significant issues. Its scalability is rated highly, supporting millions of data loads and integrating third-party tools easily. Users appreciate its ease of scaling, though some encountered challenges with complex use cases. Sisense is valued for its strong scalability capabilities.
Stability
Many users find Sisense stable, with no significant stability issues encountered. Occasionally, data importation and dashboard load times have been problematic. However, these instances seem infrequent, and improvements have been noted, possibly due to data caching. Overall, users rate stability highly and appreciate Sisense’s ability to manage large datasets efficiently. Some users experienced no downtime, while others report consistent performance during various phases of use, including proof of concept.
