SolarWinds Network Automation Manager Reviews

We use the solution to manage all of our customer's systems. We monitor and decide if everything is okay and if not, we do changes when needed. For example, if there is a need to change the antivirus software we can automate the process and install the new one. There are scripts within the software that you can use to automate tasks.

We did not like SolarWinds because it was not able to communicate between UPSA and our accounting system. They should have better integration.

In the future release, there could be better threat protection.

I have been using this solution for approximately six months.

We are satisfied with the stability of the solution.

The support was not good.

We now use ConnectWise because while using SolarWinds we were attacked by ransomware. The solution did not protect us.

The installation is easy.

The price of SolarWinds Network Automation Manager is fair. However, it is more expensive than ConnectWise.

I would not recommend SolarWinds because their protection is not good. We fell victim to a ransomware attack.

I rate SolarWinds Network Automation Manager a one out of ten.

The solution offers excellent support and documentation. They have many documents that are very helpful for the integration teams and can help us maintain the solution. It's all very detailed and very deep. 

The assistance of pre-sales has been useful. They follow up and ask if we need assistance and are very interactive. They are helpful during the pre-sales phase. 

The solution also offers some labs. There are three labs that you can use without any costs. You can just connect with your account and you have the access to the lab, and you can test whatever you would like to test. 

The solution offers so many great resources, it makes them a powerhouse in the market.

I'm not really on the technical side, so it's hard for me to comment on items that may be missing from the solution.

There's always general room for improvement on any product, however, overall, it's working quite well for us and our clients.

The price could be a bit lower.

I've been using the solution for two years.

The solution is very, very stable. It doesn't have bugs or glitches and works without any issues. It's reliable.

The solution is very scalable. You just have to buy the license and then you can scale the products to however much you need. It's easy to do. A company that needs to expand the solution should have no issues doing so.

I would say that, however, sometimes when you scale if you are the license you have also may have to change the hardware as the existing hardware may not support the technical performance of the new license. If you would like to buy more SolarWinds licenses, always go with the hardware that can support the level of scalability you need.

Technical support is excellent. There's also great documentation both for assisting in setting the solution up and troubleshooting when necessary. We're pretty satisfied with the level of support we get.

Personally, I've never done a set-up myself. However, I can say that hearing from our technical team, it is easy and intuitive, so there is no complexity there to worry about.

Deployment times vary from customer to customer. However, we typically warn a client it can take from one to two weeks to complete.

The solution can be a bit expensive.

We're a partner.

We tend to recommend the latest version of the solution, although it depends on the use case.

We can always do some research or qualify the products for our clients. However, whether the product is ideal for a client or not depends on their unique needs, so we would look to that before suggesting any product.

Overall, on a scale from one to ten, I'd rate it at a ten. It does everything we need it to do and I can't think of an area where it is lacking.