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New Relic vs SolarWinds Network Automation Manager comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Network Monitoring Software
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (2nd), AIOps (5th)
SolarWinds Network Automati...
Ranking in Network Monitoring Software
95th
Average Rating
5.6
Reviews Sentiment
8.5
Number of Reviews
2
Ranking in other categories
Network Automation (20th)
 

Mindshare comparison

As of September 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.5%, down from 1.8% compared to the previous year. The mindshare of SolarWinds Network Automation Manager is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.5%
SolarWinds Network Automation Manager0.4%
Other98.1%
Network Monitoring Software
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Giulio Valeri - PeerSpot reviewer
Owner at SOFTWARE SOLUTIONS SRL
Threat detection failures, poor technical support, and expensive
We use the solution to manage all of our customer's systems. We monitor and decide if everything is okay and if not, we do changes when needed. For example, if there is a need to change the antivirus software we can automate the process and install the new one. There are scripts within the software…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Their technical support is pretty good and responsive. We have a real good relationship with them."
"It's helped us to find problems early and to make sure that what we're doing is working."
"It helps me to identify root cause on the code level issues."
"To receive all the metrics for each system regarding its application, the user in the interface for all the dashboards can type the hostname and can see all the tools in that host, it is a very powerful view."
"Overall, it improves the experience of the customers and site users."
"It enables us to fine-tune our application quicker."
"It doesn't require much investment or technical expertise to implement, and I would recommend it for SME."
"The ease of use, the information you can get out of it from the very little things you do – you get so much out of it."
"We are satisfied with the stability of the solution."
"The installation is easy."
"The solution offers so many great resources, it makes them a powerhouse in the market."
 

Cons

"New Relic can get pricey for larger organizations."
"If you are concerned about how your services behave, then New Relic shouldn't be your first choice."
"The price could improve."
"We have some performance issues with the servers. Sometimes the server is consuming a lot of CPU or memory, and New Relic Insights fails."
"I think the APM mode can be improved. In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"There is no proper management of roles and divisions; if I develop a dashboard for myself, everyone else has access to it, and you just add someone to the platform and he gets access to all the dashboards."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"We now use ConnectWise because while using SolarWinds we were attacked by ransomware. The solution did not protect us."
"We did not like SolarWinds because it was not able to communicate between UPSA and our accounting system. They should have better integration."
"The price could be a bit lower."
 

Pricing and Cost Advice

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"The solution is cheap, but prices can go up when users grow."
"This solution required a license and it is better than some other competitors."
"It would be nice if we could buy it annually instead of monthly."
"Pricing is better with New Relic APM than Dynatrace."
"Cost is significant with a lot of extras."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"I loved this product, but we can no longer afford it, so we dropped it."
"The price of SolarWinds Network Automation Manager is fair. However, it is more expensive than ConnectWise."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Outsourcing Company
12%
Manufacturing Company
9%
Construction Company
7%
Government
12%
Manufacturing Company
11%
Performing Arts
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
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Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
SolarWinds NAM
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Maalem Financing Company, School City of Hammond
Find out what your peers are saying about New Relic vs. SolarWinds Network Automation Manager and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.