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reviewer1112532 - PeerSpot reviewer
President at a tech services company with 1-10 employees
Reseller
A reliable firewall but other options should be considered
Pros and Cons
  • "It's very flexible and meets our customer's needs."
  • "You can do zero-trust networking with them, but it's not easy."

What is our primary use case?

Mainly our customers use this solution as a general firewall. 

Currently, our most popular firewall is Fortinet FortiGate 40F. We do have all the way up to 100's, but most of our customers are small, medium-sized businesses.

We have a FortiAnalyzer that resides on Azure and we're getting a FortiManager because of the new capability to roll them out based on the serial number

With FortiManager and FortiAnalyzer, you have many more capabilities than you do with SonicWall.

How has it helped my organization?

I wouldn't say that. If it has no impact on them, it's doing its job correctly.

What is most valuable?

There are no specific features that you can say are better than anything else. It's very flexible and it meets our customer's needs.

What needs improvement?

The Fortinet Firewall is not the easiest firewall to maintain, nor is to set up and configure. Checkpoint and Sonos are much easier.

SonicWall, from my point of view is the same category as Fortinet. Checkpoint and Sonos are easier to use, but they don't have as many features as SonicWall.

You can do zero-trust networking with SonicWall, but it's not easy. Also, their desktop anti-virus sucks.

Buyer's Guide
SonicWall NSa
April 2025
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For how long have I used the solution?

I have been using SonicWall since it was Netscreen — which was years ago.

What do I think about the stability of the solution?


What do I think about the scalability of the solution?

When you buy it based on the load that you expect to use, there are no scalability issues, unless you swap them out.

How are customer service and support?

SonicWall has exceptional tech support. I would rate checkpoint support best, SonicWall next, and Fortinet would be third. I would give SonicWall's tech support a rating of 7.5 to eight.

The structure of dealing with them is good. Once you get through to a support person, the support is very good. But getting through, getting to the point where you have someone on the line can be difficult. 

Overall, they're good at their job and they speak English.

The level of tech support varies: sometimes you get lucky and they're exceptional, and sometimes it's somebody that isn't that good.

How was the initial setup?

If you don't set it up correctly, you are putting your customer's network at risk. They still haven't fixed a lot of the little issues that Dell introduced into the product line, but they're trying.

There are settings that if you don't set them correctly, you could potentially jeopardize your customer's network. 

SonicWall is probably easier to set up than Fortinet.

What's my experience with pricing, setup cost, and licensing?

The pricing of SonicWall is still in line with Fortinet and Checkpoint. Personally, if I were presented with a decision between SonicWall, Checkpoint, or Fortinet, it would be a no-brainer.

What other advice do I have?

If you're interested in SonicWall, consider checkpoint or Fortinet first.

On a scale from one to ten, I would give this solution a rating of seven.

They don't have independent testing. They haven't been independently rated — or another way to put it: Gardner rates them poorly. Because of this, we can't sell SonicWall to customers as easily as we can sell Fortinet or Checkpoint.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Manager at Smeja Enterprises
User
Port forwarding could use streamlining, but support is usually good when it comes to helping with issues
Pros and Cons
  • "Support is usually good when it comes to helping with issues."
  • "Port forwarding could use streamlining."

What is our primary use case?

I walked into a job where we had an end of life ns2400 that was a mess. Coming from a Meraki environment there was a learning curve on how to navigate the sometimes overly complicated user interface. Tasks I should have been able to complete in 10-15 minutes took longer and I bounced between menus to hash out NAT rules and port forwarding.

How has it helped my organization?

There is no Network Engineer on site, and there are too many piecemeal options to realize the full effect of the firewall's capabilities.

What is most valuable?

Support is usually good when it comes to helping out with issues. Once the matrix is learned, it becomes a much better tool, but the learning curve is pretty large.

What needs improvement?

Port forwarding could use streamlining. Otherwise, once you learn the user interface, the capabilities of the firewall are good.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SonicWall NSa
April 2025
Learn what your peers think about SonicWall NSa. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.
Cyber security consultant at a renewables & environment company with 201-500 employees
Consultant
A cybersecurity solution with stable and scalable features requires improvement in the product information it offers to its users
Pros and Cons
  • "The firewall feature is most valuable since my work is to analyze if there is any potential attack. SonicWall NSa gives the perfect analysis."
  • "SonicWall NSa needs to make their product more user-friendly."

What is our primary use case?

We use it to activate firewalls, VPN, and traffic analyzer.

How has it helped my organization?

The firewall feature is most valuable since my work is to analyze if there is any potential attack. SonicWall NSa gives the perfect analysis.

What needs improvement?

They need to improve their product information and product highlights because, here in Thailand, customers need to recognize SonicWall NSa. Also, Fortinet’s datasheet has a lot of information, but for SonicWall NSa, that information needs to be included. SonicWall NSa needs to make their product more user-friendly.

Sometimes, customers ask about the configuration and integration of SonicWall. Then I have to download the manual, configuration, and integration guide to explain the procedure. But for other brands, the configuration and integration are more accessible, and they also have a sample for implementation, which is missing for SonicWall.

Another area for improvement is compatibility; sometimes, my customers use SonicWall, and the partner uses some other brand, and there is an issue with compatibility matching. So if SonicWall could give us information about the compatible model and the name of the vendor with whom it is available, that would be helpful.

For how long have I used the solution?

I have been using SonicWall NSa for two years.

What do I think about the stability of the solution?

It is a stable solution. I rate it eight to nine out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. I would rate it a seven out of ten.

How are customer service and support?

I have not contacted technical support. The partner has contacted the solution's technical support, as I am not a SonicWall expert.

What's my experience with pricing, setup cost, and licensing?

The price is high. I would rate it four to five out of ten.

What other advice do I have?

I would rate the overall solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT architect, Integrator at Ujv
Real User
Simple setup, easy to maintain, but expensive
Pros and Cons
  • "Overall SonicWall NSa is a good solution for our use case."
  • "We have used other solutions such as pfSense and Linux native firewalls. I prefer SonicWall NSa but if you are going to use something for an enterprise you need another solution."

What is our primary use case?

We are using SonicWall NSa as a network firewall and for segmentation on internal networks. We are using this firewall on the application level ID. We are using it for specific segmentation between production LANs and between technologies.

What is most valuable?

Overall SonicWall NSa is a good solution for our use case.

What needs improvement?

The solution's price could be reduced. It is expensive.

For how long have I used the solution?

I have been using SonicWall NSa for approximately four years.

What do I think about the stability of the solution?

SonicWall NSa is highly stable.

What do I think about the scalability of the solution?

The scalability of SonicWall NSa is good. We have approximately 2,000 users using it.

How are customer service and support?

I did not use the support from SonicWall NSa.

Which solution did I use previously and why did I switch?

We have used other solutions such as pfSense and Linux native firewalls. I prefer SonicWall NSa but if you are going to use something for an enterprise you need another solution.

How was the initial setup?

We have been using the solution for many years which has made the initial setup easy for us.

What was our ROI?

SonicWall NSa is worth the money we paid.

What's my experience with pricing, setup cost, and licensing?

The price of SonicWall NSa is expensive.

What other advice do I have?

The solution does not require a lot of maintenance. We have a specific team now for all technology, all for all infrastructure technologies.

I rate SonicWall NSa a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Infrastucture - Cloud Admin at Primary S.A.
Vendor
​With Site-to-Site VPN we can connect several branch office that we have and with the routing options we can setup a VPN backup route using different ISPs.

What is most valuable?

  • Site-to-Site VPN
  • Deep Packet Inspection
  • Easy routing capabilities
  • Stability
  • AD integration
  • Traffic shaping options
  • VLAN options per interface
  • APP based rules/filtering

How has it helped my organization?

With Site-to-Site VPN we can connect several branch office that we have and with the routing options we can setup a VPN backup route using different ISPs, this is great when the ISP stability is not good. The AD integration is not the best but it works, thru that option we enhance the security of the device in terms of manageability. Deep Packet Inspection helps us to block undesired traffic like p2p activity even in ssl encrypted tunnels, but this is far from being easy to setup. Traffic Shaping options give us the ability to limit interfaces like the "guest wifi interface" however you can setup this per interface, not per VLAN, you have to create a firewall rule then apply "Bandwidth management rule".

What needs improvement?

Sometimes, the GUI is extremely annoying and you need to implement external tools for better network monitoring.

The GUI needs to be worked on as sometimes it's annoying to configure because the options are separate. For configuring a simple port mapping you have to go to the address object menu, then the NAT menu, then theFirewall menu, and if you want to delete this rule, you have to go backwards.

The AD integration works but in some cases when the connectivity to the AD is lost, SonicWALL also lost the AD synchronization and we had to login using a local user to re-synchronize the appliance with the AD.

Last, but not less important, are the tools for monitoring the network. The appliance has a lot of monitoring tools, but they are not efficient. For example, you cannot see (in real time) what user is accessing what site, consuming bandwidth, etc. but you need external tool to do this. Dell need to take a look at their Kerio control software).

For how long have I used the solution?

I have been using it for eight months.

What was my experience with deployment of the solution?

None, the deployment was done in conjunction with a Dell partner. They had some difficulties, but all of them related to our specific scenario. In that time we use all the configurations per IP basis and not per zone basis like Dell recommends.

What do I think about the stability of the solution?

Some, but they were very strange. For example, one of our ISPs gave us an IP address through DHCP, and in two cases the interface won't take a new IP address, even if we reboot the appliance, we have to use another interface to solve this. For other cases, we use LenovoEMC Storage Connector.

That software floods the connections of SonicWALL reaching the 322000 simultaneous connections/sessions. Until we find this software, the SonicWALL becomes very slow almost unresponsive, also we start to losing connection to other networks that are being handled by the SonicWALL. We solved this by applying connection limits but the final solution was uninstalling that Lenovo software.

What do I think about the scalability of the solution?

None, but if you need more you have to pay licenses and if it is no enough that you have to buy a mayor model of SonicWall.

How are customer service and technical support?

Customer Service:

We use our Dell Partner who are slow, but efficient.

Technical Support:

Our Dell partner have great technicians and they know the product. However they were slow to solve some problems because the GUI didn´t allow a fluent workflow/management.

Which solution did I use previously and why did I switch?

We didn't have a solution in place previously.

How was the initial setup?

Because our scenario requirements were complex, the initial setup was somewhat complex.

What about the implementation team?

We used a Dell partner who had a great level of expertise.

What's my experience with pricing, setup cost, and licensing?

You have to look if this device will do the task that you need, and if it does with which license do it. If you haven't got a license, you almost cannot use this equipment. Here you have a license for all, from the device itself to the user VPN license, so you have to be careful with this. Also, the licenses are not perpetual so my advice is talk with a Dell partner, know the product, know the limitations and compare with other brands.

Which other solutions did I evaluate?

We didn't look at any other options.

What other advice do I have?

SonicWALL offers two operating modes, per IP basis, and per zone basis. You should design your network for work on the per zone basis. It will be easier and effective to manage the device.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Staff at Holy Name University
Real User
Useful controls, scalable, and most features available
Pros and Cons
  • "The most valuable feature of SonicWall NSa is the control aspect of the solution."
  • "The detection of malware can improve in SonicWall NSa."

What is our primary use case?

I am using SonicWall NSa as a firewall for many of its functionality, such as intrusion detection and traffic control.

What is most valuable?

The most valuable feature of SonicWall NSa is the control aspect of the solution.

What needs improvement?

The detection of malware can improve in SonicWall NSa.

For how long have I used the solution?

I have been using SonicWall NSa for approximately seven years.

What do I think about the stability of the solution?

SonicWall NSa is stable.

What do I think about the scalability of the solution?

The scalability of SonicWall NSa is good.

We have approximately 2000 employees and 6000 students using the solution. We have plans to increase the usage of the solution in the future.

How are customer service and support?

The support is mostly online that we have received from SonicWall NSa.

I rate the support from SonicWall NSa a four out of five.

Which solution did I use previously and why did I switch?

We did not use another firewall previously.

How was the initial setup?

The initial setup of SonicWall NSa is straightforward. The full deployment took approximately two weeks.

What about the implementation team?

We had an integrator do the implementation of SonicWall NSa for us.

I am the only one who maintains the solution.

What other advice do I have?

SonicWall NSa is a straightforward firewall appliance, and most of the features are available.

I rate SonicWall NSa a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Lead at 64network security pvt ltd
Reseller
it has the CFS agent, which isn't available in any other competing solution
Pros and Cons
  • "SonicWall has all the usual functions, like LAN configurations, security features, word filters, etc., but it also has the CFS agent, which isn't available in any other firewall. Reporting port support is also there."
  • "The thing main thing is that there's no user admin and in other firewalls, we can enable the scalable features, but SonicWall doesn't have that feature."

What is our primary use case?

SonicWall is for general security purposes.

What is most valuable?

SonicWall has all the usual functions, like LAN configurations, security features, word filters, etc., but it also has the CFS agent, which isn't available in any other firewall. Reporting port support is also there.

I also like the ability to manage all the firewalls from a single location. We can support all those things from this application. It's a cloud-based solution.

What needs improvement?

The thing main thing is that there's no user admin and in other firewalls, we can enable the scalable features, but SonicWall doesn't have that feature. 

For how long have I used the solution?

I've used SonicWall for about seven years.

What do I think about the stability of the solution?

SonicWall NSa is reliable.

What do I think about the scalability of the solution?

It's cloud-based, so the scalability is good, and it's suitable for any size of customer.

How are customer service and support?

SonicWall support is good. I rate it 10 out of 10.

How would you rate customer service and support?

Positive

How was the initial setup?

SonicWall NSa is easy to understand. The initial setup for any firewall is straightforward. Having a single console is also good. The deployment time can vary depending on the client's requirements, like VPNs, routing, policies, load balancing, etc. At most, it will take one hour. I rate it 10 out of 10 for ease of setup. After deployment, SonicWall doesn't require specific maintenance. 

What about the implementation team?

We are resellers, so the clients who purchase the firewall deploy it themselves. We provide support, too.

What other advice do I have?

I rate SonicWall NSa nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Owner/Founder at team one consulting
Real User
Excellent stability but has a complicated user interface
Pros and Cons
  • "It has excellent stability."
  • "The filter settings are confusing and overly complicated. The user interface can be improved."

What is our primary use case?

We use SonicWall as the primary firewall for the internet connectivity of a multi-site educational organization. It is a private multi-site wide area network for an educational institution with around six sites. There are currently about 3000 users in this client's organization.

What is most valuable?

It has excellent stability. 

What needs improvement?

The filter settings are confusing and overly complicated. The user interface can be improved. 

For how long have I used the solution?

I have been using SonicWall NSA for a little bit over 10 years.

What do I think about the stability of the solution?

Stability is excellent. 

What do I think about the scalability of the solution?

Scalability is marginal. SonicWall is currently tied to hardware, so the only way to scale is with new hardware. 

How was the initial setup?

The initial setup was straightforward. 

What other advice do I have?

I would recommend this solution, but I would suggest allocating time to become familiar with the interface.

I would rate SonicWall NSA a seven out of ten. I would like to see usability enhancement, specifically around the filters.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SonicWall NSa Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
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Buyer's Guide
Download our free SonicWall NSa Report and get advice and tips from experienced pros sharing their opinions.