Sophos Endpoint Reviews

We use the solution for our internal antivirus protection and traceability. One of the main reasons we use the solution is to identify problems in case of any issues with the endpoint or cyber-attacks.

The product’s selling point is its ability to protect against zero-day threats and its integration with the firewall.

We do not quite like the product. There are a lot of limitations to it. It is a hassle every time we want to unlock it. We need to uninstall the license to move to another endpoint. It is troublesome to uninstall too.

Sometimes, we need to call support because the product doesn’t work properly. There are limitations to the product’s analytics and traceability too.

I have been using the product for about two years.

We face glitches occasionally, but it is not too frequent.

About 20 people use the solution in our organization.

The customer support is okay.

Before Sophos, we used Kaspersky.

The initial setup is simple.

The pricing is not cheap. When compared to Fortinet, the renewal and subscription is quite expensive. I rate the pricing a two or three out of ten.

The solution is cloud-based. I rate the solution a five out of ten.

Sophos EPP Suite is deployed on our laptops and servers for antivirus protection. We also use it for deploying patches to the endpoint devices. We are also using it as our asset management tool to see how many laptops we have, their names, and their locations.

We bought it because it was cost-effective.

Sophos EPP Suite demands significant resources just to operate. For example, it takes up more than 50% of the resources on our laptop to run it. So, even if we buy a laptop i7 and use 50% resources for Sophos, it will cost us more because every computer needs energy. I don't know why or what the exact problem is.

I have been using Sophos EPP Suite for about one year.

Sophos EPP Suite is relatively stable, but it uses a lot of resources.

Sophos EPP Suite is a scalable product. We have about 2,000 users in our organization.

The initial setup is straightforward, but it takes about a week or two to deploy it and not more than that.

We implemented this solution ourselves.

Sophos EPP Suite is cost-effective. We bought it because it costs less than other solutions we like—for example, Trend Micro and Panda Antivirus.

I wouldn't recommend this product to potential users.

On a scale from one to ten, I would give Sophos EPP Suite a four.

I use Sophos EPP Suite to detect and remove malware on my computer. I'm not even aware that there's malware, but when I check the logs, I see a lot of vulnerabilities and unwanted sites. Sophos EPP Suite is software that blocks unwanted sites and vulnerabilities by itself.

What I like best about Sophos EPP Suite is that it's a good product. What's nice about it is that after I installed it on my computer, the tool detects and eliminates most of the problems, malware, and vulnerabilities. It works very well and is very efficient because it doesn't use up many resources from my computer.

For me, Sophos EPP Suite is the best security and antivirus solution. In terms of its endpoint capabilities, I'm unable to comment on other Sophos security devices, but it seems Sophos EPP Suite has a next-generation firewall feature, though I didn't use it, and it may not be comparable to other next-generation firewalls. My current firewall is a next-generation firewall from Fortinet, and it's the best firewall for me in terms of cost and security, but for endpoint protection, I use Sophos EPP Suite, and it has the best security for my device. The tool is also good for organizations. It's the best tool.

One area for improvement in Sophos EPP Suite is the support response time, particularly of the management team. It could be faster because I only got a response from the manager after a few days. If you open a case directly from the website, the response from the technical support agent may have been faster. I didn't open the request from the website, so that could be the reason why the response time took longer.

I've been using Sophos EPP Suite for two years.

Sophos EPP Suite is a stable tool. It's been two years since I started using it, and I didn't experience any issues with it.

Sophos EPP Suite is a scalable tool, but it would depend on the license you have. You need to increase your license to scale Sophos EPP Suite.

The Sophos EPP Suite technical support I received was good. It wasn't excellent because you get a reply from support after a few days, so it could be faster. How fast the response is would depend on the case urgency, but in terms of support, Cisco gives the best support in general because the team responds to you immediately.

Setting up Sophos EPP Suite was a straightforward process because it was just a matter of clicks. It's simple to deploy because you can do it via email. You can send and deploy Sophos EPP Suite via email, and you can even send it through other options via links. You have a lot of options available to deploy the agent on all computers. If you have AD, you can check that everything works.

Sophos EPP Suite is easy to deploy even for a customer or even if a user has basic computer security. If you can install basic software on your computer, then you can also install the Sophos EPP Suite agent.

For me, the initial setup for the tool isn't complicated, but in terms of software compatibility, there could be some issues, especially if your operating system is old, for example, your device is on Windows XP, so Sophos EPP Suite may not be compatible.

Every software needs an updated operating system for compatibility and easy installation. You may need to update your operating system to the latest version to meet Sophos EPP Suite specifications, and you'll probably need the help of your IT or IT security team. If the tool is compatible with your current operating system, then it can be easily deployed. It can be easily deployed from Central.

When Sophos EPP Suite was set up in the company, I was an integrator, and it was a good experience for me.

My company has a yearly license agreement with Sophos EPP Suite.

An antivirus and endpoint security solution I use is Sophos EPP Suite. I use it for personal purposes, and I'm using the latest version because it's cloud-based, so it self-updates.

I deployed Sophos EPP Suite for twenty-five users, but overall, my company deployed the tool for about one hundred users.

The number of staff required for the deployment and maintenance of Sophos EPP Suite depends on the company, the scale of the organization, and the project. You may need one or two experts to guide general IT staff, or you can use one expert with the skill of upgrading the operating system when needed and deploying the Sophos EPP Suite agent. If you have an expert in the company who can manage Sophos Central, then that person would be enough for deploying and maintaining the tool.

I would recommend Sophos EPP Suite to others who want to start using it because it's the best product.

I'm giving Sophos EPP Suite a score of nine because it's a good tool for me.

The main use case of this solution is for endpoint and crypto protection as well as protection against threats like ransomware and zero-day attacks. I'm a senior system administrator.

The solution has helped us by preventing attacks. 

We can control the application usage of users from the endpoint because for users not under the firewall, particularly those working from home, we have good control and can implement policies and on-the-web control as well as the other file sharing applications. We can also have policies for external device connections and read-write access. They are great functionalities. When there is malicious code or malicious attachments on emails, Sophos is very good at blocking those attacks. 

I'd like to see some kind of delegated administration privileges for large organizations and differential permissions for admins. We've had some issues with Macs accessing parts of the website and it was difficult to tackle the situation because the support was not able to adequately solve the problem. They gave us workarounds rather than providing a properly tested solution. The customer support is a little slow and could be improved.

I've been using this solution for four years. 

This is a stable product. 

The scalability is reasonable. If the company grows we'd be likely to add more endpoints with the increase in usage.

The Sophos customer support needs to be improved. 

Neutral

The previous solution we used didn't provide ransomware protection. In comparison to Sophos, it was difficult to deploy, scale, and manage. It was completely in-house including the server and it became a nightmare to manage the systems and the notes.

The initial setup was pretty straightforward because we deployed in-house through the MSI. We had two engineers who carried out the implementation. We have a presence in several countries. Deployment in our main office in Dubai took two days. The remainder of the setup took a week because of the different time zones which required some management along with the technical aspect.

The ROI comes from the functionalities. If you have multiple functionalities along with endpoint protection, you get ROI.

We're paying about $US 8,250 annually for 190 endpoints. Technical support is included in the license. The price has gone up significantly so it's relatively expensive. 

The other solution we evaluated was Trend Micro. 

It's important to plan the organization level access and permissions, make sure they're clear and create the policy accordingly. Talk to the stakeholders and get it approved. Otherwise, users might complain that it's not working. 

I rate this solution seven out of 10. 

Sophos EPP Suite is used for endpoint security.

The most valuable features of Sophos EPP Suite are the detection capability, machine learning, ransomware protection, and live response.

Sophos EPP Suite could improve by decreasing the number of resources it uses. There are other solutions that use one-fifth of the resources.

I have been using Sophos EPP Suite for approximately two years.

Sophos EPP Suite is a stable solution.

I rate the stability of Sophos EPP Suite a four out of five.

We have approximately 25,000 users using this solution in my company.

The support from Sophos EPP Suite is very good. They handle any ticket we have had with professionalism. 

I rate the support from Sophos EPP Suite a five out of five.

Positive

I previously used Trend Micro. Sophos EPP Suite is better because it is a single platform for managing. For example, you can manage your endpoints and access.

The initial setup of Sophos EPP Suite is done by creating an account with Sophos. Then we download and install it into the Windows platform or a network platform. It is an easy installation but it takes a long time.

We did the implementation of Sophos EPP Suite with our team of 20 engineers.

I rate the price of Sophos EPP Suite a four out of five.

I rate Sophos EPP Suite a nine out of ten.

We sell all Sophos products. We are a distributor. So, I only see the business from the partner's perspective.

We sell the entire EPP product range of Sophos.

It's a pretty good product. It's on level with other products in the market.

The integration within Sophos is pretty good. It is acceptable if you talk about integration with other SIEMs or other technologies, but it is EPP.

It's not a very specialized product for the Endpoint. It's interesting if you are a customer, you buy the next-generation firewall, you buy everything from Sophos, and you have a completely integrated view. And then you don't care about the fact that probably there is a specialized product that can do something more.

Sophos needs to have better CNA and better software solutions.

I would also like to see more integration with different platforms. 

I would rate the stability a six out of ten. 

Our customers are mainly medium-sized companies. There is also a mix of some small companies, as we are in Italy and have very few large companies.

The customer service and support are pretty good. Even they're not an Italian company, they now have a very large support for the Italian company. 

Normally, the business partner that chooses to sell it is because they use Sophos, they know Sophos, and it's pretty accessible in terms of the features that the product has. 

Honestly, Sophos is not our gold mine, it's a product just like another.

If I were to recommend any endpoint, it would be Cylance.

From my perspective, it is not the most expensive, it is aligned with the market.

It's not a very specialized product for the Endpoint. It's interesting if you are a customer, you buy the next-generation firewall, you buy everything from Sophos, and you have a completely integrated view. And then you don't care about the fact that probably there is a specialized product that can do something more.

Overall, I would rate it a seven out of ten. It is an acceptable product but probably not the best you can buy in terms of endpoints. It could be very interesting if you have a complete vision of Sophos products, just like Fortinet.

It is acceptable. You have to consider you want to be a general cybersecurity company. 

So, for specific products, you can find someone who could be more aggressive in terms of being aligned to the latest kind of attack or something like that. 

If you consider the generalist vendor in cybersecurity, just like Fortinet, just like Sophos, they are pretty good.

We use the product to protect our endpoints, including PCs, laptops, and servers, from threats like malware, viruses, and grayware. It is a smart and well-integrated solution. 

The most valuable aspect of the product is stability, particularly when properly sized for endpoint use.

There could be more integration included in Sophos EPP Suite.

I rate the platform's stability a ten out of ten.

We have ten companies as our customers for Sophos EPP Suite. It is a scalable platform.

The technical team is very smart, intelligent, and helpful.

I followed the step-by-step on cloud implementation process mentioned in their technical documentation.

We've explored various vendors like Sophos and Kaspersky, among others, to meet our security needs.

Our experience with Sophos has been notable; it's database-driven and efficiently integrates to inspect and protect us against biases, malware, and attacks. It is a good solution for smaller companies. One key feature is the seamless integration between Sophos EPP Suite and the firewall. When a compromised host is identified, this information is swiftly relayed to the firewall, enabling proactive protection for other endpoints and machines across our network.

I rate Sophos EPP Suite a ten out of ten. It is a useful tool in terms of availability. We can renew or buy new licenses within a minute.

Before Sophos, we had a lot of intrusions and software antivirus impressions but we haven't had such issues since we brought in Sophos.

Sophos provides an extra layer of protection.

The user interface is not responsive.

The product is stable.

I rate the solution’s stability a nine out of ten.

1000 users are using this solution.

I rate the solution’s scalability an eight out of ten.

The initial setup may be done in a day with the help of one person.

I rate the initial setup a six out of ten, where one is difficult and ten is easy.

The solution is expensive.

I rate the product’s pricing an eight out of ten, where one is cheap, and ten is expensive.

You need to have your Sophos EPP Suite license, software, and services ready to deploy.

Sophos is a good tool, but it is expensive.

Overall, I rate the solution an eight out of ten.

I am a managed service provider of the solution.

The solution’s price is very attractive for our customers. The product’s ease of deployment is its best feature.

The product must consolidate all the consoles. The product should improve support and provide more scalable clustering.

We have been using the solution for five years.

I rate the stability a seven out of ten. Sometimes we face issues because the clustering does not work.

The product is scalable. I rate the scalability a seven out of ten. The product has to work on improving the hybrid mode. Our clients are small, medium, and large enterprises.

Support is good. It could be faster.

Neutral

The solution is easy to install.

The time taken for deployment depends upon the number of users. We can deploy the product in 15 minutes per client. We need one person to deploy the solution and maintain it. We need two hours a week to maintain the solution.

The product’s price is fine. I rate the pricing a five out of ten. The product has a yearly licensing fee. There are no additional costs associated with the product.

The solution is a good choice for people who do not have a budget and want to have a good product. Overall, I rate the product a seven out of ten.

I use the solution to reach the company's VPN site and check for security insights.

The solution is easy to use and understand.

The solution could be more stable.

I have been using the solution for one year.

It is a scalable solution. We have 100 executives using it in our company. Also, we might plan to increase the usage.

The solution is easy to set up and takes ten minutes to complete. It requires five to six executives for deployment and maintenance.

I rate the solution a ten out of ten.