Sophos Endpoint Reviews

The main use case of this solution is for endpoint and crypto protection as well as protection against threats like ransomware and zero-day attacks. I'm a senior system administrator.

The solution has helped us by preventing attacks. 

We can control the application usage of users from the endpoint because for users not under the firewall, particularly those working from home, we have good control and can implement policies and on-the-web control as well as the other file sharing applications. We can also have policies for external device connections and read-write access. They are great functionalities. When there is malicious code or malicious attachments on emails, Sophos is very good at blocking those attacks. 

I'd like to see some kind of delegated administration privileges for large organizations and differential permissions for admins. We've had some issues with Macs accessing parts of the website and it was difficult to tackle the situation because the support was not able to adequately solve the problem. They gave us workarounds rather than providing a properly tested solution. The customer support is a little slow and could be improved.

I've been using this solution for four years. 

This is a stable product. 

The scalability is reasonable. If the company grows we'd be likely to add more endpoints with the increase in usage.

The Sophos customer support needs to be improved. 

The previous solution we used didn't provide ransomware protection. In comparison to Sophos, it was difficult to deploy, scale, and manage. It was completely in-house including the server and it became a nightmare to manage the systems and the notes.

The initial setup was pretty straightforward because we deployed in-house through the MSI. We had two engineers who carried out the implementation. We have a presence in several countries. Deployment in our main office in Dubai took two days. The remainder of the setup took a week because of the different time zones which required some management along with the technical aspect.

The ROI comes from the functionalities. If you have multiple functionalities along with endpoint protection, you get ROI.

We're paying about $US 8,250 annually for 190 endpoints. Technical support is included in the license. The price has gone up significantly so it's relatively expensive. 

The other solution we evaluated was Trend Micro. 

It's important to plan the organization level access and permissions, make sure they're clear and create the policy accordingly. Talk to the stakeholders and get it approved. Otherwise, users might complain that it's not working. 

I rate this solution seven out of 10. 

Sophos EPP Suite is used for endpoint security.

The most valuable features of Sophos EPP Suite are the detection capability, machine learning, ransomware protection, and live response.

Sophos EPP Suite could improve by decreasing the number of resources it uses. There are other solutions that use one-fifth of the resources.

I have been using Sophos EPP Suite for approximately two years.

Sophos EPP Suite is a stable solution.

I rate the stability of Sophos EPP Suite a four out of five.

We have approximately 25,000 users using this solution in my company.

The support from Sophos EPP Suite is very good. They handle any ticket we have had with professionalism. 

I rate the support from Sophos EPP Suite a five out of five.

Positive

I previously used Trend Micro. Sophos EPP Suite is better because it is a single platform for managing. For example, you can manage your endpoints and access.

The initial setup of Sophos EPP Suite is done by creating an account with Sophos. Then we download and install it into the Windows platform or a network platform. It is an easy installation but it takes a long time.

We did the implementation of Sophos EPP Suite with our team of 20 engineers.

I rate the price of Sophos EPP Suite a four out of five.

I rate Sophos EPP Suite a nine out of ten.

We are using Sophos EPP Suite for web and application control, and antivirus

The most valuable feature Sophos EPP Suite is that it protects the computer beyond the premise. Whether the user is at home, in the office, or traveling, you are able to apply the policies as the user moves.

Sophos EPP Suite could improve the way it can be installed. They used to have one installer and now they have two, one for the server and one for the client. I don't know the difference, it brings confusion.

I have been using Sophos EPP Suite for approximately five years.

Sophos EPP Suite is stable because once we do the deployment, rarely do you receive corruptions. Additionally, once you deploy something on the cloud, it automatically applies to the client as long as the system is online.

Sophos EPP Suite is highly scalable. We have close to 40 computers using this solution.

I have contacted the support and I am satisfied with the speed of the answers.

Sophos EPP Suite could be easier to implement and it is slow with the web installer. However, it depends on the internet speed.

There are licenses to use this solution and we are on a three-year license.

I would recommend this solution to others. The solution is highly scalable and we are using it in two companies and it works very well. You have control of what you want to be done or applied within your multiple sites.

I rate Sophos EPP Suite a nine out of ten.

We use Sophos EPP Suite to prevent our clients from getting malware.

It was successful in preventing malware distribution. We have a large number of clients, over 13,000 in total, and we serve the majority of them.

Sophos EPP Suite doesn't really have a lot of features.

This signature-based malware prevention method is a little out of date. We are currently attempting to migrate to a newer, cloud-based solution in which we not only use signature-based antivirus scanning but also EDR with processes and similar tools to better recognize potential attacks, which is what the actual version cannot do.

It has not been developed in the last few years.

There are also issues with the compatibility of the OS. When using Sophos with Windows and devices, most of them work well, but as soon as we work with macOS and Linux, many issues arise that we do not want to have.

macOS is incompatible.

I have been working with Sophos EPP Suite for 10 years. It was already in place when I joined the company.

The server has never been as stable as we would have liked. It is one of the reasons why we would like to move away from Sophos and toward a completely new solution.

The support is deteriorating.

We use the previous version, which will be phased out next year, the Sophos Central console. It's Intercept X's on-premises version.

The initial deployment was completed entirely in-house, either through our software distribution, Barramundi or through the use of any custom script.

The infrastructure is currently maintained by myself, a single person, under the current solution. We have a central server console to which all clients connect, but we also have 14 support groups with their own admins for each department, where they manage their own devices.

In terms of pricing, it's not because I don't care about the cost; I simply tell them what we require, and someone else will obtain the necessary license.

This problem is that it is no longer implementable because, as previously stated, it was out of sale last year and will be obsolete by next year. If they have to go to the new central solution intercept one, which I have only had limited experience with up to now, So there's nothing I could really say to other potential customers.

Keeping in mind our environment, I must say that we have a very complex environment at our university. And from that perspective, I would rate Sophos EPP Suite a five out of ten.

It's an antivirus that can protect users and servers. It protects you from malware, from exploits, from viruses. 

It's like any other antivirus solution, however, it's an advanced one. It has AI, Artificial Intelligence. It's lightweight, it doesn't affect your PC or your server, so it's something good to have. It's a must to have in this era. It's something very important to have for your users or even for your home, although they do offer Sophos Home for home. The normal one is for the business.

It works great. 

It's easy to deploy.

The product gives you a full picture of what's happening on your endpoint, on your PC, or your server. You can trace where the virus came from, you can put rules in place, et cetera. You have full control.

The solution is stable.

The scalability is great.

We have found the technical support to be quite helpful.

There are no missing features. We're fine with its capabilities.

It would be ideal if the price could be lowered a little bit.

I've been using the solution for eight years.

We've found the product to be quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The solution is easy to scale. If a company needs to expand it, it can do so.

As a partner, currently, we have about 30 customers using the solution. It all depends on the partners in my region. I'm in Kuwait. Every time you have to deploy, the customer would need to get three quotations, and then they choose the better price. 

Technical support is great. We have no complaints. 

The initial setup is easy. it takes about ten minutes to deploy. It's very fast and easy.

One person is enough in terms of the amount of personnel you need for implementation. However, if you have a large environment, you might require more assistance. For example, if you have hundreds of computers, you'll want more help. Likely you would need three for an enterprise setup and one for an SMB.

As an integrator, we can implement the solution for our clients.

Every organization, including Sophos or Microsoft, has its own pricing scheme. For Sophos, they have discounts for partners. That said, when looking at other markets, there are places they could reduce costs a bit. Mostly, the price is affordable, yet having more discounts will definitely bring more customers.

Customers must pay a yearly licensing fee. You can go monthly, however, it's cheaper to choose a yearly payment option. All of our customers go for annual licensing, not monthly.  

As a customer, you can choose whether to go on cloud or on-premise. We prefer to be on the cloud as it has better features now.

We are a partner and integrator.

I'd rate the solution to other companies. We recommend it to clients all of the time.

I would rate the solution at a nine out of ten. 

Our customers mainly use the Sophos Endpoint Protection Suite for an all-rounded solution, including simple DLP, next-generation firewall, antivirus, EDR, and rollback capabilities for ransomware.

Sophos EPP Suite provides effective threat detection by identifying suspicious behavior and terminating malicious processes. It also offers rollback capabilities for ransomware, which is not available in some other antivirus solutions.

The AI and EDR features are the most effective for threat detection and security. The behavioral-based AI can recognize suspicious activities and terminate malicious processes. The rollback capability for ransomware is also a valuable feature.

The resource usage of the agent should be less intensive on the CPU and RAM. This would make Sophos EPP Suite a better antivirus solution, especially for clients with only the minimum required specifications.

I have been working with Sophos Endpoint Protection Suite for over two years.

I rate the stability of Sophos Endpoint Protection Suite as a seven. It can be resource-intensive, consuming significant CPU and RAM, which can affect performance.

I have not faced any scalability issues. Even if the number of licenses exceeds the limit, Sophos EPP Suite still provides coverage for all endpoints.

For tech support, I rate it between seven and eight. It might take some time to get a response, however, the support is considered good.

Neutral

Previously, I worked with McAfee, an on-premise solution where the agent could be pushed directly from the antivirus server.

Setting up Sophos EPP Suite is relatively easy, and I would rate it as a nine out of ten. The deployment process for one PC takes about 30 to 40 minutes, considering the time needed to download signatures and files from the cloud.

The response time of Sophos EPP Suite is effective if the customer has their security operation center (SOC). Proper alerts are generated and can be analyzed by security operation engineers.

Sophos EPP Suite is relatively expensive. If I were to rate the cost, it would be an eight out of ten.

I have evaluated other vendors. That said, currently, I only have experience working with Sophos EPP Suite.

The protection offered by Sophos EPP Suite is versatile. It can detect hidden Trojans before they execute and protect vulnerable versions of Windows from exploitation.

I'd rate the solution nine out of ten.

I deploy the solution on multiple EPP sites and firewalls. 

Sophos EPP Suite's best feature is that the endpoints and firewalls remain synced. The aforementioned synchronization casts a multi-layer security. When I use a firewall or Kaspersky, this synchronization is unavailable. Sophos EPP Suite has a useful expert prevention feature that prevents ransomware attacks. The solution also helps me review multiple technical reports. 

Sophos EPP Suite focuses completely on security and lacks managerial features or a management console. Competitors like Kaspersky have management control over endpoints. With Sophos EPP Suite, inventory cannot be checked, and external applications cannot be installed. 

In the future version, a virtual patching feature can be included. 

I have been using Sophos EPP Suite for five years. 

I am satisfied with the stability of the solution. 

Sophos EPP Suite is a competitive and affordable solution. The product is adaptable in economically weak countries, too. 

The solution's threat response feature is very productive. You not only get a response but also a root cause analysis. In my five years of experience with the product, I have never witnessed a compromised system with Sophos EPP Suite. In comparison, Kaspersky has been less successful in mitigating attacks. 

When using the suite's Sophos MDR for root protection and threat response, if a solution doesn't respond properly due to missing configuration, the solution can recommend the best configuration for a sharp response on time as per the product's capability.  

I would definitely recommend Sophos EPP Suite to others. The product has AI-driven and deep-security features. I would rate the solution a nine out of ten. 

Sophos EPP Suite is a powerful antivirus. The solution has many applications and a lot of configurations.

The solution’s performance could be improved for the end-users.

I have been using Sophos EPP Suite for five years.

Sophos EPP Suite is a stable solution.

Approximately, 300 users are using the solution in our organization.

We previously used Symantec. We switched to Sophos EPP Suite because it was more powerful than Symantec.

The solution's deployment is easy and doesn't take more than a few minutes.

We pay a yearly licensing fee for the solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten.

We use the latest version of Sophos EPP Suite since we have a cloud subscription. We have three technical staff in our organization supporting Sophos EPP Suite. Sophos EPP Suite helps us in protecting our environment.

I would recommend Sophos EPP Suite to other users.

Overall, I rate Sophos EPP Suite an eight out of ten.

We use the product to provide network and device security.

The product is stable and has a user-friendly dashboard. It has good security features. We can control the activities of multiple devices from a single point.

More integration options could be included in Sophos EPP Suite.

We have been using Sophos EPP Suite for a few years.

I rate the platform’s stability a ten out of ten.

We have 100 customers for Sophos.

We contacted the technical support team for basic product implementation.

The initial setup process is complex. It requires an expert engineer to tune and design it. We have a team of four executives for product implementation. The deployment time depends on the client's requirements. It can be deployed on-premises and in the cloud.

The product is inexpensive, and we receive good discount offers from our product partners.

Sophos EPP Suite has good performance and pricing. I recommend it to others and rate it a seven out of ten.

The solution is useful for security purposes. It can also be used for minor web filtering. It has very minor DLP features.

The encryption features are not as good as McAfee's. Sophos can only do the entire encryption of a hard disk, whereas McAfee can do file encryption, too. The product should introduce file encryption features. McAfee provides a key for encryption. We can still decrypt the file using the key if the encryption is not connected to the server. Sophos could provide such features.

I have been using the solution for almost two years.

The tool’s scalability is good. It supports both Windows and Mac versions. However, it consumes more resources for the Windows system.

Whenever we call, we can’t reach the principal support engineer. It takes some time to reach the engineer. Maybe this is due to a lack of resources. When we call McAfee’s support, we talk to the engineer immediately.

The initial setup is quite straightforward. DLP configuration is also quite straightforward.

To deploy the tool, we can’t push it from the console or cloud. We must install it manually or push it using Microsoft SCCM or other third-party tools. Then, we must configure accordingly and filter whatever is necessary.

If a user wants a less intensive solution that doesn’t focus a lot on DLPs and encryption, they can choose Sophos EPP Suite. If they need a quick solution for DLP, McAfee is the best choice. People who want to use the product must have at least 8 GB RAM. It is a resource-intensive tool. We should be careful with legacy systems. We cannot use older versions of the operating systems. Overall, I rate the product a seven out of ten.