Sophos Endpoint Reviews

The solution is useful for security purposes. It can also be used for minor web filtering. It has very minor DLP features.

The encryption features are not as good as McAfee's. Sophos can only do the entire encryption of a hard disk, whereas McAfee can do file encryption, too. The product should introduce file encryption features. McAfee provides a key for encryption. We can still decrypt the file using the key if the encryption is not connected to the server. Sophos could provide such features.

I have been using the solution for almost two years.

The tool’s scalability is good. It supports both Windows and Mac versions. However, it consumes more resources for the Windows system.

Whenever we call, we can’t reach the principal support engineer. It takes some time to reach the engineer. Maybe this is due to a lack of resources. When we call McAfee’s support, we talk to the engineer immediately.

The initial setup is quite straightforward. DLP configuration is also quite straightforward.

To deploy the tool, we can’t push it from the console or cloud. We must install it manually or push it using Microsoft SCCM or other third-party tools. Then, we must configure accordingly and filter whatever is necessary.

If a user wants a less intensive solution that doesn’t focus a lot on DLPs and encryption, they can choose Sophos EPP Suite. If they need a quick solution for DLP, McAfee is the best choice. People who want to use the product must have at least 8 GB RAM. It is a resource-intensive tool. We should be careful with legacy systems. We cannot use older versions of the operating systems. Overall, I rate the product a seven out of ten.

The product's filtering and stability can be better. 

The solution is not stable. 

The product's scalability is okay. We have more than 50 users for the product. 

The escalation matrix is slow since the engineers are not knowledgeable about the product. They are not able to troubleshoot the issues. They can only do the standard steps and procedures. 

The solution's setup is straightforward and doesn't take much time to complete. 

The tool's licensing costs are yearly and not expensive. 

I would rate the product a six out of ten. 

We use the solution in situations where clients need broad security. We use it as a firewall, HA, and as a VPN.

The solution integrates well with the Sophos Firewall. We have the advantage of better security and blocking capabilities. It can be locked with a firewall even if there's no antivirus. If something is not running, it can still block and quarantine content. 

There are a lot of great features.

There is very effective protection.

We can integrate it with other apps. We integrate it ourselves. The integration process is very easy.

The antivirus and endpoint security are good. It enhances protection.

It is not a heavy product. It's very light on the endpoints. 

The solution is stable. 

Technical support is good. 

The setup is easy.

It offers good pricing. 

There could be enhancements made to the DLP. It should have similar features that CrowdStrike or SentinelOne. They can protect the endpoint more effectively. Both of these solutions are better than Sophos; however, in our region, the pricing of Sophos is better. 

I've used the solution for five years. 

The stability is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. I'd rate stability eight out of ten. 

I don't have many large customers and therefore did not really test the scalability. That said, Sophos has the ability to place the solution in remote sites to provide more security to distant endpoints. 

We do not implement the solution with big customers. 

We have 13 customers using the solution. 

Sophos' support is good. We haven't had issues when dealing with them.

Positive

I'm also familiar with CrowdStrike and SentinelOne, which are more expensive even though they have more useful features. 

We had used SonicWall as well. However, the pricing was not ideal, and the support was not good. The appliance of SonicWall does not have too much processing power either. It did not meet our needs. Sophos has a smaller footprint. We can use a smaller Sophos appliance compared to SonicWall. This made it cheaper while offering more processing power. 

The deployment in a company of my size takes less than one day. 

The management console is in the cloud, which makes it very easy to access. 

There were approximately seven people involved in the deployment. They found it to be very simple and straightforward. 

My team handled the initial implementation. We did the setup in-house. 

The pricing is pretty decent. It's a good price. I'd rate the solution eight out of ten. 

We do not sell this solution at a regular frequency, and therefore I can't speak to the exact pricing. 

We only really have three options in our region based on price constraints. We've tried SentinelOne or Palo Alto. However, the pricing makes it very difficult. Companies can't invest too much in devices such as these. 

We sell Sophos, among other solutions. 

Sophos is a good solution. We have had very few issues. It's stable and offers good cost-benefit.

The firewall is very secure, and we like that the console is on the cloud. There are a lot of really good points when looking at Sophos. 

I'd rate the solution nine out of ten. 

I am using Sophos EPP Suite for protecting the endpoint.

Sophos EPP Suite's most valuable feature is ease of use.

The solution could improve on the resource management, it is a bit heavy on the resources.

I have been using Sophos EPP Suite for approximately two years.

Sophos EPP Suite is stable.

I have found the solution to be scalable.

We have approximately 20 people using the solution in my organization.

The technical support should try to understand the customer inquiry better. There are times we have already explained the issue to the support and they still ask us to try something that we have already tried.

We previously used Windows Defender.

The installation is straightforward and takes approximately five minutes for one endpoint.

We did the implementation ourselves with a team of three. We have five managers, a technical team, and one admin involved with the solution.

We are on an annual license to use the solution.

I rate Sophos EPP Suite a nine out of ten.

This solution is a combination of two products, along with the additional EDR. It has the Endpoint plus Intercept X, which is more for ransomware and the anti-exploit with the EDR on top of it. I'm the engineering manager and we are customers of Sophos EPP Suite. 

The cloud management is great. The whole solution is easy to use and simple.

Additional security is always good; it would be helpful if the technical support could be improved.

I've been using this solution for four years. 

The solution is stable. 

The solution is scalable. 

Technical support could be improved - quicker and better. Support is the bad side of Sophos. 

The initial setup is very easy, it took a few days and we did it ourselves. We have around 300 users in the company. An IT person can implement easily and there is documentation available for the configuration.

They offer an annual and monthly subscription and we chose to go with the annual one. 

We are a solution provider and this is one of the products that we provide for our clients.

This product is primarily used for endpoint protection, like an antivirus.

Sophos is lacking in the granularity of optimization, so having more control would be better.

I have been dealing with Sophos EPP Suite for approximately two years.

This product is quite stable and there are no problems with it.

The solution is quite easy to scale, although we use it primarily for small shops. Our clients have between 200 and 300 users.

Sophos has Italian-based support, so it is quite easy to deal with them. They are very easy to get along with.

I have not been involved in the setup process. Rather, I manage products that have already been installed.

The installation is usually carried out by the end-users.

Sophos is cheaper than some competing products.

In summary, this is a good product and I'm quite happy with it when it works. It is one that I can recommend.

I would rate this solution an eight out of ten.

We're Sophos partners for Africa, primarily in the Ivory Coast. We decided to use it first for testing purposes before proposing it to our customers as an option for them.

It's a good product. 

It's very simple to use. The managing of the endpoints is very easy.

The product offers great protection.

In my country, having an on-premises deployment model is preferred. In this part of the world, on-premises is still the way many companies want to go. Therefore, they should supply some sort of option that allows for that reality.

I've been using the solution for about two years at this point.

The solution is very stable. There aren't really any bugs or glitches. It doesn't crash or freeze. It's pretty good.

It's scalable due to the fact that it is on the cloud. With the cloud deployment, it is not your problem to think about how many CPUs you must use or how many hard drives you need. It makes everything very easy.

Currently, we have less than 20 users on the solution. We may increase usage in the future as we continue to work with the product.

I've worked with Sophos technical support in the past, however, never directly on endpoint issues. Therefore I can't directly speak to their knowledge or responsiveness when issues arise.

I can't really discuss this, as I'm not the decision-maker at my company. I'm not sure if another solution was used previously.

As a cloud product, there isn't really an installation. It's pretty straightforward. You can click on an icon on the user station and all the management from the cloud is right there.

In terms of deployment, it depends on the local platform of the customers. We have about 20 users and we were able to set everything up in less than one hour.

I handled the implementation myself. I'm a Sophos architect engineer. I didn't need the assistance of an outside consultant or integrator.

I'm not quite sure how the pricing or licensing works.

We're a Sophos partner. We have a business relationship with the company.

I would recommend the solution.

Overall, I would rate it eight out of ten.

Its primary use is for endpoint protection. 

Reduced our exposure to cyber risk while working from home during the pandemic.

It is doing its job. We use it for standard antivirus purposes and for making sure that people aren't downloading infected attachments. 

Because we use the cloud version, it is easy to maintain. We don't have to do anything to really maintain it. It gets updated automatically.

We use cloud services quite a bit. Therefore, I would like to see integration with other security tools besides endpoint so that I'm not managing different tools separately. I would prefer to have a single security solution for my laptop and for managing other security things like passwords.

I have been using this solution for over two years.

It is quite stable.

We haven't really tested the scalability because we are a small firm. We have just a few installations.

We haven't directly interacted with them. It is easy enough to self administer, so we haven't had the need to contact technical support.

It is very easy to set up.

Its installation is simple enough. We just installed it ourselves.

Price could always be lower of course, but I feel it is good value.

I would recommend this solution. It is a good solution for small firms that don't have very sophisticated requirements. If you are a large firm with a lot of specific requirements, then obviously, you need to do your homework, but for a small firm, it is fine. It is easy to install and administer.

I would rate Sophos EPP Suite an eight out of ten.

My focus with this solution has been on the firewall and endpoint protection. The  ransomware protection technique and pattern of detecting the malware happens using behavioral analysis. It then looks at where the attack is directed and which command and control servers are connected with that malware or that application. We are partners with Sophos and I'm a Sophos-certified technician. 

Synchronized security is a great feature. Basically, my firewall knows exactly what is happening in my endpoint. It takes my production level one step higher. The 100% application visibility means that questions are asked: What are the types of application in my endpoint which are attending to that cloud server? Is it for any command and control server or a genuine site? That type of thing. That flows onto the quality control in XG Firewall which checks whether there is any malicious activity present in the system so I can control access of that system.

The one challenge of this product is the lack of support. I know they are busy but the response time should be quicker. Even if they had someone to just pick the call up and then generate the cases, that would be an improvement. It could be like Cyberoam where they have one dedicated person who receives the calls and generates the case for the customer and then the engineer responds. With Sophos you can wait on the phone for two to three hours before you get anybody from the technical support team. It's a real challenge. 

For endpoint, if they could add the start and stop scanning or abort scanning button to the endpoints, that would be an improvement. Sometimes what happens is that the scan is being used but my system is slow and I have to do some urgent work, but I'm not able to pause the scan. I have to forcefully restart it or try something else. The inclusion of a feature like that would be helpful for end users. 

I've been using this solution for the past year. 

The solution is stable.

The scalability of the solution is good. 

The initial setup is easy but I never recommend anyone do it by themselves first time round because the setup is hardest for the level-one users who haven't used the firewall before. For anyone who is experienced it's not a problem. I implemented the solution for us. 

The price of the product is relatively high compared to other solutions. 

We might increase usage down the track but not for now, things are very uncertain with the coronavirus. If there was a guide available, that would be helpful for securing of the network. 

I would rate this solution an eight out of 10. 

We are a solution provider and the Sophos EPP Suite is one of the security products that we use to provide service to our clients. We primarily use it for endpoint protection.

The most valuable feature is the central administration and management.

The central monitoring capability is helpful.

It is easy to configure.

Technical support needs to be improved.

In the future, I would like to see better third-party integration so that it can work in conjunction with our ticket system.

We have about three years of experience with this product.

In terms of stability, we have not had any problems.

We are satisfied with the scalability.

The technical support offered by Sophos is very poor.

The initial setup is complex and the deployment will take approximately one month.

In summary, this is a good product and I recommend it.

I would rate this solution a nine out of ten.