Sophos MDR Reviews

We use Sophos MDR for DLP (Data Loss Prevention), NGIPS (Next-Generation Intrusion Prevention System), URL filtering, application control, and visibility.

I like Sophos MDR's inbuilt feature for DLP (Data Loss Prevention). Just a subscription is enough to get a dedicated device for it.

Sophos MDR's support and basic training of their devices could be improved. The solution's curriculum does not give clear information about its certifications.

I have been using Sophos MDR for six months.

Sophos MDR is not quite stable.

I rate Sophos MDR a seven out of ten for stability.

Sophos MDR is a scalable solution. However, its integration with other devices is not as good as Cisco's. Our clients for Sophos MDR are medium manufacturing businesses.

I rate Sophos MDR a six out of ten for scalability.

Unlike Cisco, the initial setup of Sophos MDR is easy.

Sophos MDR is a cheap solution. I rate Sophos MDR a five out of ten for pricing.

Sophos MDR doesn't necessarily address the full-scale network requirements in terms of security. I recommend the solution for small to medium enterprises but not for large enterprises. With Sophos MDR, you get what you buy.

Overall, I rate Sophos MDR a seven out of ten.

We use Sophos MTR for three of our customers, and we're proposing it for a fourth. We sell Sophos Intercept X Advanced with EDR and MTR Advanced. All of this is managed through Sophos Central and just integrated into the endpoint for both workstations and servers, so we see alerts, problems, and cases opened. 

Sophos MTR will stop the threat as it is happening. Intercept X, which is a part of it, has the ability to roll back, so the attack is undone. And then the advanced edition of MTR lets me handle the threat by talking on the phone. I don't have to deal with it. I don't have to just go through emails back and forth. We don't have to pay extra for Rapid Response services. If something is happening, they're right on top of it. And there are all the automatic features of the firewall that are interconnected with the endpoints. The firewall has the ability to isolate a compromised workstation and stop it from communicating anywhere on the network. It's called Synchronized Security and we implemented that everywhere we can. The firewall management and the endpoint management are all in the Sophos Central

I don't have really anything to offer as far as improvements. With every customer I can, I deploy Intercept X. It works. It protects the workstation. It protects the server. The client doesn't take a big hit in terms of performance on a workstation or server. The deployment is simple.

I've been using Sophos MTR since it first became a product, so two or three years now.

It's cloud-based, it's a monitoring solution. Nothing MTR does affect the workstation. It's the antivirus scanning agent that is called Sophos Central Intercept X. That's what's on the workstation. Once in a great while, an update fails, but by and large, it's rock solid. We've had no problems with it compared to some of the other products that we're trying to get customers to move away from as renewals fall off. Again, I won't mention the product, but I've got a customer with 900 plus workstations, and I can say for quite a bit of money, she'll just consider changing. But so far she hasn't been able to find the bandwidth to change.

As far as we know, it has unlimited scalability.

The MTR tech support has been phenomenal.

The setup is literally nothing as long as you're using Intercept X on the endpoint as well as the Intercept access to Sophos Central Intercept X that is installed and running on each of your workstations servers and workstations. And those are managed from within the Sophos Central Cloud. If you don't have that, then there would be a lot of setup. But if you're already a Sophos Central customer, engaging with MTR is basically just accepting the contract. It's really nothing more than that.

It competes very well with other similar products. One of the Sophos products I put in for a customer was two and a half times less expensive than the competing product. 

I would rate Sophos MTR as a 10 out of 10 based on my experience with customers.

It is stable and scalable. It has good technical support.

It could be more secure.

I've been using this solution for one year. It's a cloud-based solution.

It is very stable.

It is a scalable solution.

Sophos has good technical support.

I have recommended this solution and would rate it at five on a scale from one to ten.

We are using this solution in conjunction with others. We usually put both endpoint detection solutions in some of our desktops and in others, we have the Sophos desktop solution combined with Sophos firewall switches.

The most valuable aspect of this solution is the ability to interact with the firewall and workstations seamlessly to shut down the threats. Additionally, you are able to control the workstations remotely. This most robust solution out in the industry today.

There is a high level of protection to prevent both ransomware and malicious software from the exterior of the network, down to the workstations. The workstations are analyzed to prevent threats that come in through network packets, such as in email. You need to keep email secure because a lot of these malicious threats are coming in from email.

Nowadays, a lot of social interactions are through the internet and if somebody giving out passwords or is not keeping up with security best practices they could be vulnerable to attacks.

There is room for improvement in performance and upgrades.

I have been using the solution for approximately one year.

The solution is very stable.

I have found the scalability to be good. We do not have plans to increase usage in the near future.

The technical support has been good, we had no problems.

The installation was straightforward and the implementation took approximately three months.

We have a team of three people that do the deployment and maintenance of the solution.

The cost of the solution is based on how many users use it.

My advice to others thinking about implementing this solution is to negotiate for a lower price and it is a benefit to have someone who understands firewalls and their basic implementation.

I would recommend this solution to those who want to have complete security protection.

I rate Sophos Managed Threat Response a nine out of ten.

The most valuable feature is threat hunting.

One of the big advantages is that we can collaborate with Sophos' support, and they will show us the problems. 

One of the limitations that we have found is with communications and the languages in different countries. In Vietnam, we are okay and it is not a big problem because we have a vendor, who is a Sophos partner.

My company has been using Sophos Managed Threat Response for more than two years. It was installed before I joined the company.

We have more than 1,000 users.

The technical support is quite good, although sometimes the response time is quite long. Then again, maybe I'm a difficult customer.

Prior to this, we used Sophos EDR but after that, we upgraded to the Managed Threat Response. It has additional benefits that we were interested in.

Overall, Sophos is working well in our organization and we plan to continue using it. It is a good product and I recommend it because it is centralized and in my opinion, it is one of the best security products available on the market. It has both antivirus and firewall support. 

I would rate this solution an eight out of ten.

I am a partner and reseller working with Sophos MDR.

My customer's main use case for Sophos MDR is security.

My customers are regular small to medium businesses using Sophos MDR to help protect themselves from compromise.

For Sophos MDR features, we appreciate that they can automatically action a request based on the data they ingest from the endpoints, which can be handy sometimes.

The automatic request feature works by ingesting data from the endpoints, and if they detect something that appears to be a compromise, they can take action to block the request, assuming permission has been granted.

I find Sophos MDR to be very accurate in terms of threat detection and response.

Sophos MDR integrates with all the endpoints on the workstations and the firewalls.

Sophos MDR uses machine learning to enhance cybersecurity measures and help process all the data that it ingests into the data lake.

I don't have many suggestions for improvement in Sophos MDR as it performs quite well.

It would be beneficial to have the ability to pull a report of all incident responses within a tenant, with categorization and summarization capabilities. This would be particularly useful for sales to demonstrate effectiveness to new clients.

I have been working with Sophos MDR for approximately four years now.

I haven't faced any challenges or difficulties with Sophos MDR; it has been very smooth.

I have no complaints regarding stability; it is stable.

Sophos MDR is definitely scalable enough for my customers and easy to scale.

I have contacted Sophos MDR support, and their support is average.

I would rate their support at around six out of ten.

They are sometimes slow and don't always understand requests immediately.

Their response time needs improvement.

Setting up Sophos MDR is straightforward.

On a scale of one to ten, I would rate the setup at eight, indicating it is fairly easy.

Deploying Sophos MDR takes approximately a few hours to complete.

My customers have seen a return on investment with Sophos MDR because it has stopped several real-time compromises, which would have had a significant financial impact.

I believe Sophos MDR pricing is reasonable for my customers.

I would recommend those planning to use Sophos MDR to consider what financial impact a compromise could have on their organization and compare that with the cost of the product.

I rate Sophos MDR an eight out of ten.

The product’s most valuable feature is rapid response. Most of the companies are targeted by ransomware attacks. Sophos MDR provides us with better data protection services than other providers.

Sophos MDR’s pricing is the biggest factor that needs improvement per customers and technical professionals. There could be a package or bundled subscription similar to Trend Micro. It will allow us to customize the package according to specific requirements.

We have been using Sophos MDR for more than two years.

I rate the product’s stability an eight out of ten.

The product is highly scalable. It is suitable for medium businesses. I rate its scalability an eight out of ten.

The initial setup is easy. The deployment time depends on the availability of resources from the client's end. We can complete the process in a day if everything is set up properly.

I rate Sophos MDR’s pricing a seven or eight out of ten. From a technical perspective, I understand that AI integration makes the product a little expensive. However, from customers’ perspective, it also needs to fit in their budgets.

I rate Sophos MDR a ten out of ten. I advise others to go for it. With more experience working on it, they will understand why it is expensive.

The solution's licensing plans are very flexible. Also, it has good performance.

The solution is expensive for customers. Its pricing could be better.

We have been using the solution for the last six months.

The solution is stable.

The solution is easy to scale. We have an enterprise client base.

The solution's technical support is excellent.

Positive

We used Rapid7 earlier. In comparison, Sophos has a flexible licensing and assurance part. It has good references from all over the world in terms of deployment.

The solution's deployment takes one or two months to complete.

A team from Sophos itself does the solution's implementation.

The solution has subscription-based pricing plans.

I rate the solution an eight out of ten. If you want to outsource security operations, you can look for Sophos MDR.