Sophos MDR Reviews

We use Sophos MDR for intrusion detection and prevention.

The product's most valuable feature is its ability to view environmental activities. It has an engine to monitor the challenges.

They should improve XDR and threat protection capabilities for zero-day attacks.

We have been using Sophos MDR since 2021.

I rate Sophos MDR’s stability a seven out of ten.

The product is scalable for small and medium businesses. They should improve this particular area for the enterprise environment. I rate its scalability a six out of ten.

The technical support team connects us with the channel partners within our region. They can solve the problem quickly.

Positive

The initial setup is easy. I rate the process a ten out of ten. We have deployed the product on-premises and in a hybrid environment with a VPN setup using the Microsoft Azure platform. The deployment time depends on the size of the infrastructure. For 50 users, it takes five to ten minutes. You should get all the basic information for a specific setup and check all the ports and VLAN connections during installation.

Sophos MDR could be more affordable. It has a mid-range price. That is the reason many companies deploy it.

I recommend Sophos MDR to others and rate it an eight out of ten. I advise others to get the product to manage the complete security services of their businesses. It has instant security features and a good return on investment.

We use the product for 24/7 monitoring services for threat detection.

We have been using Sophos MDR for about two and a half years.

I rate the platform’s stability a ten out of ten.

The platform is easy to scale. I rate the scalability a ten out of ten.

The initial setup is straightforward. I rate the process a ten out of ten.

The product is reasonably priced considering the cybersecurity features.

Sophos MDR has improved the threat detection process by identifying and addressing the issues before they become severe. It helps us maintain cybersecurity with 24/7 device monitoring.

In one of the incidents, the product was instrumental in mitigating a threat by enabling us to mark the machine with a phishing attack. In this way, we isolated the device before it infiltrated the organization.

The AI analysis and MDR features automatically isolate the issues without manual effort.

I rate it a ten out of ten.

The solution has good firewall functionality.

They should include better tools in the solution. Also, its pricing and stability need improvement.

I have been working with the solution for two years.

The solution could be more stable. I rate its stability five out of ten.

It is a scalable solution. I rate its scalability nine out of ten. Our clients with enterprise businesses, including ten users, are using the solution.

The solution's technical support could be better.

Neutral

The solution's initial setup was straightforward. The deployment took less than a week.

The solution is expensive. I rate its pricing a seven out of ten.

I rate the solution a seven out of ten.

We are using Sophos Managed Threat Response for network security and firewalls.

The most valuable feature of the Sophos Managed Threat Response is the central management capabilities and monitoring.

Multitenancy features of Sophos Managed Threat Response should be improved. You cannot use the solution for multiple clients.

I have been using Sophos Managed Threat Response for approximately 

The solution is stable.

Sophos Managed Threat Response is a scalable solution.

I am satisfied with the technical support.

I have not used other similar solutions

The initial setup of Sophos Managed Threat Response is reasonably difficult. It takes approximately a day or two to have it properly set up.

To do the implementation I would recommend having at least one certified technician available.

We have seen a return on investment using this solution.

I rate Sophos Managed Threat Response an eight out of ten.

We use Sophos MTR for three of our customers, and we're proposing it for a fourth. We sell Sophos Intercept X Advanced with EDR and MTR Advanced. All of this is managed through Sophos Central and just integrated into the endpoint for both workstations and servers, so we see alerts, problems, and cases opened. 

Sophos MTR will stop the threat as it is happening. Intercept X, which is a part of it, has the ability to roll back, so the attack is undone. And then the advanced edition of MTR lets me handle the threat by talking on the phone. I don't have to deal with it. I don't have to just go through emails back and forth. We don't have to pay extra for Rapid Response services. If something is happening, they're right on top of it. And there are all the automatic features of the firewall that are interconnected with the endpoints. The firewall has the ability to isolate a compromised workstation and stop it from communicating anywhere on the network. It's called Synchronized Security and we implemented that everywhere we can. The firewall management and the endpoint management are all in the Sophos Central

I don't have really anything to offer as far as improvements. With every customer I can, I deploy Intercept X. It works. It protects the workstation. It protects the server. The client doesn't take a big hit in terms of performance on a workstation or server. The deployment is simple.

I've been using Sophos MTR since it first became a product, so two or three years now.

It's cloud-based, it's a monitoring solution. Nothing MTR does affect the workstation. It's the antivirus scanning agent that is called Sophos Central Intercept X. That's what's on the workstation. Once in a great while, an update fails, but by and large, it's rock solid. We've had no problems with it compared to some of the other products that we're trying to get customers to move away from as renewals fall off. Again, I won't mention the product, but I've got a customer with 900 plus workstations, and I can say for quite a bit of money, she'll just consider changing. But so far she hasn't been able to find the bandwidth to change.

As far as we know, it has unlimited scalability.

The MTR tech support has been phenomenal.

The setup is literally nothing as long as you're using Intercept X on the endpoint as well as the Intercept access to Sophos Central Intercept X that is installed and running on each of your workstations servers and workstations. And those are managed from within the Sophos Central Cloud. If you don't have that, then there would be a lot of setup. But if you're already a Sophos Central customer, engaging with MTR is basically just accepting the contract. It's really nothing more than that.

It competes very well with other similar products. One of the Sophos products I put in for a customer was two and a half times less expensive than the competing product. 

I would rate Sophos MTR as a 10 out of 10 based on my experience with customers.

The clients wanted to replace their existing antivirus solution, so we implemented Sophos MDR.

We obtain telemetry from all sources, including the firewall, and can integrate it with multiple other solutions. Unlike some solutions that only gather telemetry from endpoints, Sophos MDR collects data from various sources. If threats are identified automatically, the software can intervene, which is helpful outside regular working hours.

If a threat is identified during off hours, it will be handled by the support team before waiting for our intervention.

The automation feature in Sophos MDR provides reports and alerts. If something critical occurs, it sends alerts to our email. This allows us to monitor the network and determine what solutions or actions we can take.

The pricing is acceptable. Support could provide a faster response.

I have been using Sophos MDR for three months. We implement Salesforce for some of our clients.

I rate the solution’s stability a seven out of ten.

It supports integrations with multiple other platforms. We cater the solution to small businesses.

Support could be more responsive.

Neutral

The initial setup takes six to eight hours. Our company's technical team was involved in it.

I rate the initial setup an eight out of ten, where one is difficult and ten is easy.

Pricing is reasonable when compared to other products.

They are using various machine learning and AI techniques to detect threats.

Sophos MDR is a choice for those interested in moving to an endpoint protection system rather than traditional antivirus solutions. It is cost-effective compared to other products and offers benefits, such as collecting telemetry from multiple sources and providing alerts about various threats.

Overall, I rate the solution an eight out of ten.

Since we installed Sophos MDR, we have thankfully had peace of mind. Before the Sophos MDR installation, we had a very bad experience with several clients. Post-installation, this issue has decreased, and it's very effective.

The tool's ability to work with security threats is competitive. The best part is monitoring and the way we receive automated emails and updates. When an issue arises, a ticket automatically gets raised, clearly outlining the necessary actions to be taken from our end.

The solution's integration with our IT workflow is easy. 

The only challenge we face with the tool is the pricing. Clients often compare it with other products in the market and try to negotiate prices. This concern has caused some challenges in closing deals. Otherwise, as a product, we have no worries.

The support's response time can also be faster. 

I have been working with the product for two years. 

I rate the solution's scalability to the maximum, i.e., a ten out of ten. 

We have local distributors who support us. Sometimes the call centre gets really busy, which can be a challenge. Thankfully, we have local distributor support that handles most of our issues. We only resort to reaching out to the main support when necessary.

Positive

There are no challenges associated with the tool's deployment. 

The tool is recommended for enterprises. The pricing model can be a bit challenging for small companies. I rate it a ten out of ten. I recommend the product. We have migrated most of our clients to Sophos MDR. 

The product’s most valuable feature is ease of use.

The product's pricing could be less expensive.

We have been using Sophos MDR for almost a year.

It is a stable product due to timely and automatic updation.

We have 100 clients for Sophos MDR. It is a scalable product.

The technical support services are customer-friendly.

The initial setup is easy and can be done immediately.

The product generates a good return on investment.

It is an expensive platform.

The product is user-friendly and cost-effective. I advise others to add MDR, XDR, and EDR solutions for complete security. I recommend the product to others and rate it an eight out of ten.