The solution's licensing plans are very flexible. Also, it has good performance.
Cyber Security Consultant at a tech services company with 51-200 employees
An easy-to-scale solution with efficient technical support services
Pros and Cons
- "The solution is stable."
- "The solution is expensive for customers."
What is most valuable?
What needs improvement?
The solution is expensive for customers. Its pricing could be better.
For how long have I used the solution?
We have been using the solution for the last six months.
What do I think about the stability of the solution?
The solution is stable.
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Sophos MDR
January 2026
Learn what your peers think about Sophos MDR. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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What do I think about the scalability of the solution?
The solution is easy to scale. We have an enterprise client base.
How are customer service and support?
The solution's technical support is excellent.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Rapid7 earlier. In comparison, Sophos has a flexible licensing and assurance part. It has good references from all over the world in terms of deployment.
How was the initial setup?
The solution's deployment takes one or two months to complete.
What about the implementation team?
A team from Sophos itself does the solution's implementation.
What's my experience with pricing, setup cost, and licensing?
The solution has subscription-based pricing plans.
What other advice do I have?
I rate the solution an eight out of ten. If you want to outsource security operations, you can look for Sophos MDR.
Disclosure: My company has a business relationship with this vendor other than being a customer. MSP
Architect at a photography company with 10,001+ employees
Provides efficient firewall features but needs improvement with stability
Pros and Cons
- "It is a scalable solution."
- "Its technical support could be better."
What is most valuable?
The solution has good firewall functionality.
What needs improvement?
They should include better tools in the solution. Also, its pricing and stability need improvement.
For how long have I used the solution?
I have been working with the solution for two years.
What do I think about the stability of the solution?
The solution could be more stable. I rate its stability five out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability nine out of ten. Our clients with enterprise businesses, including ten users, are using the solution.
How are customer service and support?
The solution's technical support could be better.
How would you rate customer service and support?
Neutral
How was the initial setup?
The solution's initial setup was straightforward. The deployment took less than a week.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. I rate its pricing a seven out of ten.
What other advice do I have?
I rate the solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Download our free Sophos MDR Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2026
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