Splunk Cloud Platform Reviews

We are a Splunk reseller and Splunk Cloud is one of the main products that we work with.

Our customers implement this product for log management, application management, application testing, and process management. They also have it for customer service use cases.

The most valuable feature of Splunk Cloud is the quick setup.

The only thing that is missing compared with Splunk Enterprise is the ability to manually edit all config files. This task is easily handled with support tickets but sometimes is would be nice to experiment directly.

I have been selling Splunk products for ten years.

We have not heard any complaints about stability. 

Scalability with Splunk is the best because it scales to anything. Their promise to users is scalability and availability. Our customers range in size from very small companies to large ones.

Over the past ten years that we have been selling Splunk products, they have been in constant contact for support. I would say that it is invaluable. They have great response time and great skills, and I couldn't compare it with any other software company.

Installing Splunk Cloud, itself, is nothing. The length of time for the total deployment depends on how many log sources that you have. It can be completed in a matter of hours.

Being a cloud-based product, Splunk does all of the maintenance. We don't have to do anything to maintain it.

The licensing costs depend on the data ingest volume. If you weigh the costs and the benefits, the benefits are great and it is money well spent. 

I feel that Splunk Cloud is good as it is. It is the best tool on the market.

My advice to anybody who is considering this solution is to start now and don't wait. Every day that you wait, you can be wasting time and money.

I would rate this solution a nine out of ten.

We have a public URL that allows anyone to authenticate for ADFS. This allows them to connect using Active Directory. 

The most valuable feature for me is the flexibility of being able to send the log to the https endpoint. I know that it is possible to export the logs, although it is easier for me to communicate with the endpoints concerning what I am interested in.

This is a feature-rich product.

Although there is documentation available, it is really hard for me to find relevant topics on what it is that I'm searching for. For example, when something goes wrong, I can spend hours trying to figure out the problem and have nothing to refer to. I find that it confuses me somewhat, so it is something that can be improved.

I feel that technical support can be improved because it is always done through the use of a support ticket, which is not very convenient.

Setting up and configuring integrations are not easy to do. 

We implement this solution within the past year.

Splunk Cloud is quite stable. I do not remember having any issues with bugs or glitches.

I would expect that the scalability is quite good, albeit expensive.

Technical support is okay, although they are not as quick to respond as I believe they should be. I feel that some of the support processes are not very convenient.

The initial setup is straightforward, although we still revisit it. We started several months ago and are still trying to set it up in a more structured way. Really, we are still in the deployment stage in some regards because we are struggling with exactly how it should be set up.

We had some assistance from a consultant after the initial setup was completed. It worked well for simple uses, but now, we have some help in trying to configure it to meet our needs.

The price is something that people complain about.

My advice to anybody who is implementing Splunk Cloud is to dedicate the time and resources required to learn it and use it. Investigate the features.

I would rate this solution a seven out of ten.

This solution is very useful for our Infosec team that manages our enterprise-level security. It collects logs from all of our on-premises devices and servers for search and analysis. All of the logs are collected on-premises and then sent to Splunk Cloud for analysis. 

The reporting and dashboards are very good.

In terms of reporting, everything is customizable. You can write a query to have the reports and dashboards created for you, and it will be based on that data.

The documentation is pretty good.

Integration with products and devices works well. We haven't had any limitations or problems connecting to our network devices.

The training models can only be accessed for 30 days, even if it is paid training. This is a limitation that I feel should be lifted because if we are paying for it then we want to be able to continue to use it.

I have been working with Splunk Cloud for a year and a half.

This solution is pretty stable. It is used on a daily basis and in the past year and a half, I haven't faced any issues.

We have a team of 20 for our SOC operations who will be monitoring the results of Splunk Cloud.

The support is pretty good. We are a premium customer so when we raise a ticket, they deal with it right away. Also, if it needs to be escalated then the account manager will get involved.

We did not use another log management solution prior to this one.

Splunk Cloud is pretty straightforward and easy to set up. It is a SaaS solution, so we don't have to do anything on our end.

We are a team of six people who maintain our security solution.

Compared to other products, Splunk Cloud is expensive.

The licensing is based on the amount of data that we send to the cloud on a daily basis. It is expensive, although it has more features than other SIEM tools.

Overall, I find that Splunk is pretty good. It is a very mature product and I can see that compared to when I used to five years ago as an end-user, they have been improving in every way. The interface is something that has become more user-friendly over time. When there is something missing, it is handled by another product from the vendor. For example, if you need to add predictive analysis then you use Splunk Phantom.

There are many other SIEM tools on the market, such as IBM QRadar and ArcSight Logger. Splunk is comparatively more expensive but it has many features and good functionality. I definitely recommend it.

I would rate this solution a nine out of ten.

Our primary use case for the solution is login collections.

The documentation available could be improved as there is sometimes no documentation or updated documentation available. For example, I tried to get the metrics from MongoDB, and there's very low documentation for the module.

We have been using this solution for a few months.

We haven't used it enough to comment on its scalability. We have approximately 100 people utilizing the solution.

We don't have experience with customer service and support.

The initial setup was straightforward and took approximately 20 minutes.

I rate the solution a five out of ten. The documentation available could be improved.