What is our primary use case?
Correlation searches and search indexing queries in
Splunk Cloud Platform are very valuable and quite useful for my daily work.
Splunk Cloud Platform's search capabilities are quite effective in uncovering operational insights. I was searching for one of the accounts related to backup, and I was not able to search in any other tool. Since we are collecting data from all different sources, I was able to trace this out. It was a request made from the customer because we reported a notable event from Splunk, and they asked us to check this account if we were able to see it, as they had checked from their end and were not able to search it. Using the indexing, I pulled the account details and shared them, and we concluded it was a false positive.
I do use Splunk Cloud Platform's alerting mechanisms. The alerting mechanisms have helped in proactive issue resolution because we receive alerts directly to our SOC mailbox, which we have fine-tuned based on our findings and customer involvement. Initially, we received a lot of notables that were not fine-tuned well, but now we receive approximately twelve to fifteen notables, and once we get alerted, we work on them. For instance, when we detected suspicious activity on a backup account, we responded back to the customer within three minutes, which they found interesting. We were able to dig further into a unique account and provide them with the necessary information, which was corroborated by their technician.
What is most valuable?
Splunk Cloud Platform's search capabilities are quite effective in uncovering operational insights. I was searching for one of the accounts related to backup, and I was not able to search in any other tool. Since we are collecting data from all different sources, I was able to trace this out. It was a request made from the customer because we reported a notable event from Splunk, and they asked us to check this account if we were able to see it, as they had checked from their end and were not able to search it. Using the indexing, I pulled the account details and shared them, and we concluded it was a false positive.
I do use Splunk Cloud Platform's alerting mechanisms. The alerting mechanisms have helped in proactive issue resolution because we receive alerts directly to our SOC mailbox, which we have fine-tuned based on our findings and customer involvement. Initially, we received a lot of notables that were not fine-tuned well, but now we receive approximately twelve to fifteen notables, and once we get alerted, we work on them. For instance, when we detected suspicious activity on a backup account, we responded back to the customer within three minutes, which they found interesting. We were able to dig further into a unique account and provide them with the necessary information, which was corroborated by their technician.
Splunk Cloud Platform's integrations with third-party tools have had quite an easy impact on my daily operations. Initially, the outdated threat intelligence led to notable IP addresses going undetected. However, after integrating Talos and VirusTotal, we can quickly determine whether an investigation requires immediate attention or a deeper analysis, which has saved us considerable time. When we implement the SOAR solution in August, I expect we can provide even more details about integration with third-party intelligence platforms.
What needs improvement?
Splunk Cloud Platform's user interface is quite simple and needs to be updated; it feels as if I am using a platform from two thousand fifteen. However, I do appreciate the new feature for starting investigations, which allows us to save our work for later analysis.
I would like to see improvements in the UI, and while I recall that Cisco has acquired parts of Splunk, I would love to see more integration with threat intelligence platforms like VirusTotal, which are widely used. Currently, to implement VirusTotal, we have to purchase it, whereas we use Talos, but we mostly rely on AbuseIPDB and VirusTotal in the SOC.
For how long have I used the solution?
I have been dealing with Splunk Cloud Platform for two and a half years.
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Splunk Cloud Platform
April 2026
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How are customer service and support?
I have no problems with technical support at all. We connect with them often, and when we have issues, we raise a ticket and schedule a call. Generally, we find a resolution during that same call, which is quite efficient.
I would rate their technical support as eight out of ten.
There is still some room for improvement regarding response time and first-level support quality. While responses are typically received the same day, the analysis process can take time.
How was the initial setup?
Initially, the setup was tough for us, but now that we have become familiar with Splunk Cloud Platform, I find it quite simple. However, newcomers may still face difficulties.
What other advice do I have?
Regarding Splunk Cloud Platform's machine learning tools, we are not currently exploring the
XDR solution or
SOAR solution part but are planning to move from SIM to SOAR this coming August. We have implemented
Cisco Talos as a threat intelligence platform, and we also included VirusTotal.
I have created approximately one hundred reports for different users since we fetch data from various sources. Each team has different requirements, whether it is for Trend Micro, M365, Zscaler, or Okta, and I have organized these reports on a dedicated dashboard. It is quite useful for them, and they regularly come up with new requests that we incorporate into the dashboard.
When it comes to pricing, I would say it is a bit more than fair—more than competitive. Compared to Microsoft, which is cheaper, Splunk Cloud Platform is a bit expensive. However, relative to Trend Vision One or CrowdStrike, the pricing is comparatively lower.
We have a lot of documentation available, which I feel is adequate. Each solution, including CrowdStrike and Trend Micro, has its documentation, and it is about how well one handles it based on their experience.
My overall review rating for Splunk Cloud Platform is eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner